University Parcel Centre Services Quality and Users’ Satisfaction in Higher Education Institutions: A Case of Universiti Utara Malaysia

2021 ◽  
pp. 885-895
Author(s):  
Hussein Mohammed Abualrejal ◽  
Amer Zaid Alqudah ◽  
Ahmed Ali Atieh Ali ◽  
Oussama Saoula ◽  
Tareq Khaled AlOrmuza
Author(s):  
Racha Ajami ◽  
Nabeel Al-Qirim

With IT affecting all aspects of university’s/school’s academic and professional affairs, an efficient IT governance (ITG) is required to assure that all kinds of expensive and complex information technology is appropriately governed. Despite the importance of IT; there has been limited research looking at how ITG is implemented in higher education institution or how to harness its benefits. This research focuses on how ITG is adopted and implemented in higher education institutions in UAE by considering the case of two different universities. The research proposes a theoretical framework derived from COBIT and Six Sigma to help in governing IT in higher education institutions. The framework will help in directing different processes toward evaluating any decision concerning the alignment and compatibility of IT with the overall strategies and goals of higher education institutions. This is achieved to increase services quality over time, aligning and supporting business strategies, and controlling and minimizing IT risks in order to increase stakeholder’s value and reducing cost.


2019 ◽  
pp. 143-152
Author(s):  
D.M. Solopchuk ◽  
◽  
A.O. Bodnar ◽  
I.I. Stasiuk ◽  
M.M. Kuzhel ◽  
...  

2019 ◽  
Vol 7 (1) ◽  
pp. 9-20
Author(s):  
Inna Yeung

Choice of profession is a social phenomenon that every person has to face in life. Numerous studies convince us that not only the well-being of a person depends on the chosen work, but also his attitude to himself and life in general, therefore, the right and timely professional choice is very important. Research about factors of career self-determination of students of higher education institutions in Ukraine shows that self-determination is an important factor in the socialization of young person, and the factors that determine students' career choices become an actual problem of nowadays. The present study involved full-time and part-time students of Institute of Philology and Mass Communications of Open International University of Human Development "Ukraine" in order to examine the factors of career self-determination of students of higher education institutions (N=189). Diagnostic factors of career self-determination of students studying in the third and fourth year were carried out using the author's questionnaire. Processing of obtained data was carried out using the Excel 2010 program; factorial and comparative analysis were applied. Results of the study showed that initial stage of career self-determination falls down on the third and fourth studying year at the university, when an image of future career and career orientations begin to form. At the same time, the content of career self-determination in this period is contradictory and uncertain, therefore, the implementation of pedagogical support of this process among students is effective.


Author(s):  
Ari Dwi Astono ◽  
Widji Astuti ◽  
Harianto Respati

This study aims to analyze the effect of reputation, competence on customer loyalty with customer satisfaction as an intervening variable. The population in this study were students of private tertiary institutions in Central Java who are members of Services for Higher Education Institutions Region VI, while a sample of 5 private universities, using the purposive sampling method, was taken with the Slovin formula of 190 respondents. The analysis technique uses regression analysis. Research results show the customer satisfaction variable can be an intervening variable or able to mediate between the direct influence of the reputation variable and the competency variable on customer loyalty variables.


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