Cross-Cultural Design for Employability: Mobile Support for Healthcare Professionals

Author(s):  
Nataliya Berbyuk Lindström
Author(s):  
Pei-Luen Patrick Rau ◽  
Zhi Guo ◽  
Nan Qie ◽  
Xin Lei ◽  
Andong Zhang

Author(s):  
Teija Vainio ◽  
Tanja Walsh

This chapter presents an overview of our experiences on cross-cultural design of technology in the context of mobile learning focusing on supporting learners to study mathematics in two different countries. The aim of our study is to discuss design issues from the perspective of two different types of cultures and reflect culturally sensitive issues based on a longitudinal study, which included empirical data from altogether over 3500 learners of grades 9 and 10. As a result we outline two focus areas: content and concept for best design practices. Furthermore, we argue that cross-cultural design of technology can help to identify culturally sensitive areas such as attitudes towards informal and collaborative learning and recognizing the local context for the content. Cross-cultural design of technology supports development of good user experience of mobile learning services for different local learning contexts.


Author(s):  
Ann Light ◽  
Dorothea Kleine ◽  
Royal Holloway ◽  
Macarena Vivent

This article describes the use of a performed persona as a device in cross-cultural design activities. The device serves to elicit knowledge and manage expectations in the context of participatory design workshops to explore the purpose and function of a tool for tracing the supply chain of ethical goods from producer to consumer. The use of the method with the staff of a wine producer in Chile is analyzed and the benefits and challenges identified in using the form live in workshops. The authors conclude that the device offers potential but also requires some confidence and skill to invoke.


Author(s):  
Luciana Cardoso de Castro Salgado ◽  
Clarisse Sieckenius de Souza ◽  
Carla Faria Leitão

Author(s):  
Marianna J. Coulentianos ◽  
Shanna R. Daly ◽  
Kathleen H. Sienko

Abstract Using prototypes during design requirements elicitation (RE) interviews with stakeholders can encourage stakeholder participation. Stakeholder engagement and the quality of the feedback provided can be influenced by the format of the RE interview, especially in a cross-cultural design setting. Although the selection of design practices is typically motivated by designer preferences and design outcomes, deliberate consideration of stakeholder preferences and perceptions may lead to a more nuanced understanding of when and how to best leverage particular design practices. This study investigated the influence of the number of prototypes (here, assistive devices for removing subdermal contraceptive implants) presented during RE interviews on Ghanaian stakeholder preferences. The findings revealed that most participants (n = 34, 94%) preferred the presence of one or more prototypes compared to no prototypes during the interviews because prototypes enabled participants to better understand the design space, provide accurate feedback, and evaluate ideas. Prototypes provided participants with a basis for answering designers’ questions. When they were not provided with a prototype, participants explained that they imagined a novel device concept or recalled a device from prior experiences. Further, participants preferred the use of three prototypes versus a single prototype because multiple prototypes enabled them to compare across designs and make choices. These findings suggest that designers seeking requirements-related input from stakeholders at the problem definition stage should consider using one or more prototypes, unless they are interested in collecting design ideas from stakeholders.


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