Information Technology Workforce Skills: The Software and IT Services Provider Perspective

2009 ◽  
pp. 105-125 ◽  
Author(s):  
Tim Goles ◽  
Stephen Hawk ◽  
Kate M. Kaiser
Keyword(s):  
Information Technology ◽  
It Services ◽  
Provider Perspective ◽  
Workforce Skills ◽  
Information Technology Workforce

Information technology workforce skills: The software and IT services provider perspective

2008 ◽  
Vol 10 (2) ◽  
pp. 179-194 ◽  
Author(s):  
Tim Goles ◽  
Stephen Hawk ◽  
Kate M. Kaiser
Keyword(s):  
Information Technology ◽  
It Services ◽  
Provider Perspective ◽  
Workforce Skills ◽  
Information Technology Workforce

Information Technology Workforce Skills: Does Size Matter?

2007 ◽  
Vol 24 (4) ◽  
pp. 345-359 ◽  
Author(s):  
Judith C. Simon ◽  
Kate M. Kaiser ◽  
Cynthia Beath ◽  
Timothy Goles ◽  
Kevin Gallagher
Keyword(s):  
Information Technology ◽  
Workforce Skills ◽  
Size Matter ◽  
Information Technology Workforce

scholarly journals An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices

Information ◽  
2021 ◽  
Vol 12 (3) ◽  
pp. 111
Author(s):  
João Serrano ◽  
João Faustino ◽  
Daniel Adriano ◽  
Rúben Pereira ◽  
Miguel Mira da Silva
Keyword(s):  
Information Technology ◽  
Life Cycle ◽  
Literature Review ◽  
Service Provider ◽  
Service Management ◽  
It Service Management ◽  
It Services ◽  
It Service ◽  
Support Organizations ◽  
Management Literature

Information technology (IT) service management is considered a collection of frameworks that support organizations managing services. The implementation of these kinds of frameworks is constantly increasing in the IT service provider domain. The main objective is to define and manage IT services through its life cycle. However, from observing the literature, scarcely any research exists describing the main concepts of ITSM. Many organizations still struggle in several contexts in this domain, mainly during implementation. This research aims to develop a reference study detailing the main concepts related with ITSM. Thus, a systematic literature review is performed. In total, 47 articles were selected from top journals and conferences. The benefits, challenges, opportunities, and practices for ITSM implementation were extracted, critically analysed, and then discussed.

scholarly journals Characteristics of the healthcare information technology workforce in the HITECH era: underestimated in size, still growing, and adapting to advanced uses

JAMIA Open ◽  
2018 ◽  
Vol 1 (2) ◽  
pp. 188-194 ◽  
Author(s):  
William R Hersh ◽  
Keith W Boone ◽  
Annette M Totten
Keyword(s):  
Information Technology ◽  
Weighted Average ◽  
Full Time ◽  
Healthcare Information Technology ◽  
Full Time Equivalent ◽  
Healthcare Information ◽  
Hospital Size ◽  
Average Analysis ◽  
Size Growth ◽  
Information Technology Workforce

Abstract Objective There is little readily available data about the size and characteristics of the healthcare information technology workforce. We sought to update a previous description of the size, growth, and characteristics of this workforce based on the Healthcare Information Management Systems Society (HIMSS) Analytics® Database, a resource that includes hospital size, number of beds, amount of staffing, and an eight-stage model of electronic health record adoption (Electronic Medical Record Adoption Model, EMRAM℠). Materials and Methods We updated an analysis done using a 2007 snapshot of the HIMSS Analytics Database with a comparable snapshot from 2014 in order to estimate the size of the current workforce and project future needs. For the 2014 data, we applied the same weighted average analysis used in 2007 to obtain a ratio of information technology (IT) hospital full-time equivalent (FTE) to staffed beds, extrapolate the results to all US hospitals, and project the workforce needs as hospitals achieve higher EMRAM stages. Results Our estimated size of the healthcare information technology workforce in the US in 2014 was 161 160, which was 8.0% larger than the estimate based on the 2007 data. Based on the new data, we project a potential need for an additional 19 852 and 153 114 FTE, if all hospitals were to achieve EMRAM Stages 6 and 7, respectively. The distribution of FTE across job function category varies by EMRAM stage. Discussion and Conclusions Although these data are limited, especially for EMRAM Stage 7, there is likely need for substantial workforce growth as hospitals increase their adoption of advanced healthcare information technology. Further research with data better focused on workforce characteristics will provide a better picture of staffing requirements.

scholarly journals Framework for Developing an Information Technology Maturity Model for Smart City Services in Emerging Economies: (FSCE2)

2021 ◽  
Vol 11 (22) ◽  
pp. 10712
Author(s):  
Wilson Nieto Bernal ◽  
Keryn Lorena García Espitaleta
Keyword(s):  
Information Technology ◽  
Emerging Economies ◽  
Smart City ◽  
Smart Cities ◽  
Maturity Model ◽  
It Services ◽  
Implementation Model ◽  
Proposed Model ◽  
The City

The goal of this research is to design a framework to develop an information technology (IT) maturity model to guide the planning, design, and implementation of smart city services. The objectives of the proposed model are to define qualitatively and measure quantitatively the maturity levels for the IT dimensions used by smart cities (IT governance, IT services, data management and infrastructure), and to develop an implementation model that is practical and contextualized to the needs of any territory that wants to create or improve smart city services. The proposed framework consists of three components: a conceptual model of smart city services, IT dimensions and indicators, and IT maturity levels. The framework was validated by applying it to a case study for the evaluation of the IT maturity levels for the city of Cereté, Colombia.

scholarly journals Tata Kelola Teknologi Informasi Pada Sektor Publik: Penyelarasan Teknologi Informasi Dengan Visi Kepemimpinan (Studi Kasus: Kota Salatiga dan Kabupaten Bengkayang)

2021 ◽  
Vol 8 (6) ◽  
pp. 1319
Author(s):  
Andeka Rocky Tanaamah ◽  
Agustinus Fritz Wijaya ◽  
Sarah Ayu Maylinda
Keyword(s):  
Information Technology ◽  
Good Governance ◽  
It Governance ◽  
Implementation Strategies ◽  
It Services ◽  
Adoption Of Technology ◽  
The Public ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Private And Public

<p class="Abstrak">Tata kelola Teknologi Informasi (TI) dibutuhkan di suatu organisasi pada saat ini menjadi perhatian utama dalam mengembangkan layanan yang telah berbasis TI. Adanya kebutuhan untuk menghasilkan kualitas layanan TI yang kredibel dan transparan telah mendorong setiap organisasi baik sektor swasta maupun sektor publik. Beberapa penelitian menunjukkan bahwa 75% adopsi suatu teknologi sering berujung kegagalan. Persoalan utama yang menyebabkan kegagalan implementasi <em>Information Technology Governance</em> (ITG) terletak pada operasional TI. Penelitian ini bertujuan untuk: 1) mengidentifikasi faktor-faktor kepemimpinan yang menitikberatkan kepada TI berpengaruh dalam keberhasilan maupun kegagalan implementasi tata kelola TI; (2) Sejauh mana mana visi kepemimpinan dapat mendorong implementasi ITG pada Sektor Publik. Metode kualitatif digunakan untuk memecahkan masalah tersebut, lokasi penelitian ini berada di Kota Salatiga dan Kabupaten Bengkayang. Dalam penelitian ini ditemukan faktor-faktor yang berperan seperti: komitmen kepala daerah, kemampuan dalam menjabarkan visi dan misi, ketersediaan regulasi dan aturan, dukungan untuk mengimplementasikan TI, kemampuan dalam konsolidasi dan pengelolaan, penataan kelembagaan, dukungan dan alokasi anggaran, ketersediaan infrastruktur, sumber daya manusia, dan kemampuan dalam mengembangkan strategi implementasi. Oleh karena faktor tersebut, dukungan visi kepemimpinan dalam mengembangkan tata kelola pemerintahan dapat menjadi basis reformasi birokrasi.</p><p class="Abstrak"> </p><p class="Abstrak"><em><strong>Abstract</strong></em></p><p class="Abstract"><em>Information Technology (IT) governance is required in an organization is currently a major concern in developing IT-based services. The need to produce quality IT services that are credible and transparent has encouraged every organization, both private and public sectors. Several studies show that 75% of the adoption of technology often leads to failure. The main problem that causes the failure of the implementation of Information Technology Governance (ITG) lies in IT operations. This study aims to: 1) identify leadership factors that focus on IT that influence the success or failure of IT governance implementation; (2) The extent to which the leadership vision can encourage the implementation of ITG in the Public Sector. Qualitative methods are used to solve the problem, the location of this research is in Salatiga City and Bengkayang Regency. This study found factors that play a role such as the commitment of the regional head, the ability to describe the vision and mission, the availability of regulations and rules, support for implementing IT, the ability to consolidate and manage, institutional structuring, support, and budget allocation, availability of infrastructure, resources human resources, and the ability to develop implementation strategies. Because of these factors, the support for the vision of leadership in developing good governance can be the basis for bureaucratic reform.</em></p><p class="Abstrak"><em><strong><br /></strong></em></p>

scholarly journals Characteristics of the Health Information Technology Workforce in Georgia

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Imaobong Ekpo ◽  
Emmanuel Akowuah ◽  
Bettye Apenteng ◽  
Samuel Opoku
Keyword(s):  
Information Technology ◽  
Health Information Technology ◽  
Health Information ◽  
Information Technology Workforce

Emotional capability: the missing link between information technology capabilities and innovation performanceCapacidad emocional: el vínculo perdido entre capacidades de tecnologías de la información y desempeño innovadorCapacidade emocional: O elo perdido entre as capacidades das tecnologias da informação e o desempenho inovador

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
José Arias-Pérez ◽  
Joaquin Alegre ◽  
Cristina Villar
Keyword(s):  
Information Technology ◽  
Information Processing ◽  
Statistical Significance ◽  
Organizational Factors ◽  
Structural Equations ◽  
Mediating Effect ◽  
It Services ◽  
It Use ◽  
Content Type ◽  
Strategic Market

Purpose There has been a great interest in the literature in understanding the incidence of information technology capabilities (ITC) on innovation performance (IP). Recently, it has been proven that this relationship is mediated by organizational factors requiring an additional effort in terms of information processing in a rational and analytical manner, including strategic market orientation and absorptive capacity; however, the role of emotions in this discussion has not been widely addressed. A scenario in which emotions are inhibited, in particular, emotional capability (EC), prevents the activation of other forms of cognition relating to intuition, experience and empathy. Therefore, the purpose of this paper is to analyze the mediating effect of EC on the relationship between ITC and IP. Design/methodology/approach The authors analyzed the statistical significance of the indirect effects through structural equations. Findings The results show the existence of partial mediation of EC. Therefore, it is evidenced that less rational constructs, such as EC, serve as a bridge between ITC and IP, on account of the improvement in information processing, the level of information technology (IT) use and virtual communication. Originality/value This finding is quite significant because it forces innovation researchers and practitioners to reconsider the prevailing study perspective that explores only analytical mediators, which implies an additional effort in terms of rational processing of information. All this because there is a risk of accentuating the cognitive overload and increasing the levels of stress that lead employees to stop receiving and using information provided by IT services, which compromises the possibility of obtaining better results in innovation.

Survey of senior frontline clinicians regarding the quality of information technology across the UK

2020 ◽  
Vol 26 (9) ◽  
pp. 220-226
Author(s):  
Sunny Deo
Keyword(s):  
Information Technology ◽  
Service Quality ◽  
Healthcare Delivery ◽  
It Services ◽  
Quality Of Information ◽  
It Service ◽  
Increased Risk ◽  
Questionnaire Method ◽  
The Uk

Background/Aims The quality of information technology (IT) services is key to effective healthcare delivery. However, the high aspirations of health ministers for IT services in hospitals may not be aligned with clinicians' perceptions. This study aimed to assess frontline clinicians' perceptions of the quality of IT services in their institutions. Methods The British Orthopaedics Directors Society online forum was used to invite a group of trauma and orthopaedic clinical leads from a range of hospitals to complete a short questionnaire regarding their perceptions of IT service quality in their practice. Results Negative perceptions of IT service quality were found to be common, with 45% of respondents rating their trusts' overall IT quality as poor or very poor. Of these, 13% deemed their trust's IT service quality to be so poor as to put patients at increased risk. Wide disparities were also reported between respondents' ratings of IT infrastructure quality and institutional responsiveness to concerns. Conclusions This small initial evaluation highlights concerning variations in clinicians' perceptions of IT service quality across different trusts. It also suggests the need for further, more detailed assessment and monitoring of IT quality improvement, for which the same questionnaire method may be useful.

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