scholarly journals Framework for Developing an Information Technology Maturity Model for Smart City Services in Emerging Economies: (FSCE2)

2021 ◽  
Vol 11 (22) ◽  
pp. 10712
Author(s):  
Wilson Nieto Bernal ◽  
Keryn Lorena García Espitaleta
Keyword(s):  
Information Technology ◽  
Emerging Economies ◽  
Smart City ◽  
Smart Cities ◽  
Maturity Model ◽  
It Services ◽  
Implementation Model ◽  
Proposed Model ◽  
The City

The goal of this research is to design a framework to develop an information technology (IT) maturity model to guide the planning, design, and implementation of smart city services. The objectives of the proposed model are to define qualitatively and measure quantitatively the maturity levels for the IT dimensions used by smart cities (IT governance, IT services, data management and infrastructure), and to develop an implementation model that is practical and contextualized to the needs of any territory that wants to create or improve smart city services. The proposed framework consists of three components: a conceptual model of smart city services, IT dimensions and indicators, and IT maturity levels. The framework was validated by applying it to a case study for the evaluation of the IT maturity levels for the city of Cereté, Colombia.

scholarly journals The Use of Robotic Process Automation (RPA) as an Element of Smart City Implementation: A Case Study of Electricity Billing Document Management at Bydgoszcz City Hall

Energies ◽  
2021 ◽  
Vol 14 (16) ◽  
pp. 5191
Author(s):  
Andrzej Sobczak ◽  
Leszek Ziora
Keyword(s):  
Smart City ◽  
Social Issues ◽  
Smart Cities ◽  
Low Cost ◽  
Lessons Learned ◽  
Document Management ◽  
Process Automation ◽  
Robotic Process Automation ◽  
The City

Smart cities are an extremely important, multi-faceted subject, both in terms of their practical aspects and in terms of research. This is expressed, among other things, in the multitude of approaches to this concept. These approaches differ based on the emphasis placed on individual aspects: some focus more on technology, and others put more weight on social issues, while still others value sustainable development issues. Currently, an important topic of discussion about the development of the smart city—the importance of which has become even greater in the context of the COVID-19 pandemic—is the digital transformation of the city. The use of robotic process automation (RPA) tools can be a part of such a transformation, as such tools, using advanced software, enable the automation of those tasks carried out thus far by humans. Although such an approach has, to date, been widespread in the case of enterprises (in particular, those operating in the financial and BPO/SSC sectors, but less often in the utilities sector, the first applications of these solutions in the context of process automation for cities are also beginning to emerge in various parts of the world. This article is based on a case study approach. The implementation conditions (including the constraints) of such an approach, the benefits achieved, and the lessons learned (which can be important for other local government units) are outlined using the example of the Bydgoszcz city hall’s (Poland) electricity billing document management. The results of the case study presented here lead to the conclusion that the use of RPA tools enables, very quickly and at relatively low cost, measurable results to be achieved that are related to the processing of electricity billing documentation for the city of Bydgoszcz. This allows the assertion to be made that robotic process automation can be taken into consideration as one of the tools used to build smart cities.

Smart Cities and Sustainability

2022 ◽  
pp. 848-862
Author(s):  
Caterina Mele
Keyword(s):  
Smart City ◽  
Smart Cities ◽  
Free Market ◽  
Digital Technologies ◽  
Collective Good ◽  
Sustainable City ◽  
Italian Case ◽  
Urban Scene ◽  
The City

The term smart city is often synonymous with a sustainable city. The word smart implies the use of digital technology that serves to make processes and services more efficient and to connect the different actors on the urban scene. However, this is no guarantee of sustainability. A city can become sustainable if it changes its metabolism and from linear to circular as in nature's ecosystems. For this to happen, it is necessary to overcome the paradigm of quantitative economic growth based on the infinite substitutability between natural and economic capital. If smart city governance stakeholders primarily pursue profit according to the logic of the free market, the city may be smarter and efficient in the use of energy and resources, but it is not sustainable, often not even inclusive. The challenge of sustainability implies a paradigm shift and the use of digital technologies at the service of the collective good. In this context, after a general analysis of the characteristics of smart cities, the chapter focuses on an Italian case study, Turin Smart City.

scholarly journals Smart Cities Landscape and Urban Planning for Sustainability in Brno City

Land ◽  
2021 ◽  
Vol 10 (8) ◽  
pp. 870
Author(s):  
Jitka Fialová ◽  
Dastan Bamwesigye ◽  
Jan Łukaszkiewicz ◽  
Beata Fortuna-Antoszkiewicz
Keyword(s):  
Smart City ◽  
Smart Cities ◽  
Sustainable City ◽  
The Czech Republic ◽  
Energy And Environment ◽  
Smart Governance ◽  
The City ◽  
City Models

This study aimed to explore the case study of Brno city regarding smart city models. We analyzed Brno considering smart and sustainable city elements, i.e., smart mobility/public transport, smart technology, smart people, smart governance, smart economy, smart living, and smart environment based on transport, energy, and environment referred herein as the smart city and sustainability model. Therefore, we investigated a case study of Brno city in the Czech Republic. We used qualitative techniques such as case study, exploration, observation, and description. We analyzed and comprehended the trends in the various features of smart city and sustainable development of the city of Brno. The findings showed that Brno city is doing its best to maintain smart city models through its governance organs and structures. The city is also working hard to improve some of the aspects that are still lagging. The ongoing developments and the future ones are based on strategic planning for both the short term and long term such as Brno2023, Brno2030, and Brno2050. It was found that Brno has a very well-planned transport system and is integrated with other aspects such as technology, energy, such as the electricity that moves the trolleybuses and trams, and environment. We strongly conclude that even though Brno city still struggles to achieve total sustainability, it is still a model and reflection of a smart and sustainable city. Finally, we noted that Brno city has very good plans and vision the “DNA” of a smart city. However, the implementation still suffers political willingness.

Smart Cities and Sustainability

2021 ◽  
pp. 1-15
Author(s):  
Caterina Mele
Keyword(s):  
Smart City ◽  
Smart Cities ◽  
Free Market ◽  
Digital Technologies ◽  
Collective Good ◽  
Sustainable City ◽  
Italian Case ◽  
Urban Scene ◽  
The City

The term smart city is often synonymous with a sustainable city. The word smart implies the use of digital technology that serves to make processes and services more efficient and to connect the different actors on the urban scene. However, this is no guarantee of sustainability. A city can become sustainable if it changes its metabolism and from linear to circular as in nature's ecosystems. For this to happen, it is necessary to overcome the paradigm of quantitative economic growth based on the infinite substitutability between natural and economic capital. If smart city governance stakeholders primarily pursue profit according to the logic of the free market, the city may be smarter and efficient in the use of energy and resources, but it is not sustainable, often not even inclusive. The challenge of sustainability implies a paradigm shift and the use of digital technologies at the service of the collective good. In this context, after a general analysis of the characteristics of smart cities, the chapter focuses on an Italian case study, Turin Smart City.

Mobile tourist guide supporting a smart city initiative: a Brazilian case study

2016 ◽  
Vol 2 (2) ◽  
pp. 164-183 ◽  
Author(s):  
Andréa Cacho ◽  
Luiz Mendes-Filho ◽  
Daniela Estaregue ◽  
Brunna Moura ◽  
Nélio Cacho ◽  
...  
Keyword(s):  
Latin American ◽  
Smart City ◽  
Smart Cities ◽  
World Cup ◽  
Fifa World Cup ◽  
Content Type ◽  
Starting Point ◽  
The City ◽  
Mobile Tourist Guide

Purpose – The purpose of this paper is to describe a smart city initiative presenting a mobile tourist guide developed for Natal, Brazil. Design/methodology/approach – This study has employed an exploratory case study approach to gain more knowledge about a smart city initiative and a mobile tourist guide in Brazil. The city of Natal was selected for this case study since it was one of the host cities during the FIFA World Cup 2014. The collected data for this research came from government (e.g. Natal Smart City plan), academic sources (e.g. Metropole Digital Institute (IMD)), and tourists’ information from the mobile tourist guide application. Findings – The smart city initiative of Natal, and the mobile tourist guide (named Find Natal) responsible for collecting, processing, sharing, storing and analysing the tourist behaviour were detailed in the paper. The Smart City Consortium in Natal is developing an interoperable and distributed infrastructure that is advancing the state-of-the-art in information and communication technologies (ICT) for planning and managing smart cities. The IMD implemented an application, which aims to enhance the traveller’s experience through software programs designed to leverage the infrastructure mechanisms behind the city. The data gathered by the application was analysed to show how it was used during the 2014 FIFA World Cup. Originality/value – The results show a developed ICT initiative in a Latin American country. This study offers a starting point for destinations willing to implement and deploy a smart city initiative.

Decision Model for Policy Makers in the Context of Citizens Engagement

2016 ◽  
Vol 34 (6) ◽  
pp. 740-756 ◽  
Author(s):  
Imen Boukhris ◽  
Raouia Ayachi ◽  
Zied Elouedi ◽  
Sehl Mellouli ◽  
Nahla Ben Amor
Keyword(s):  
Decision Making ◽  
Selection Process ◽  
Smart Cities ◽  
Multicriteria Decision Making ◽  
Policy Makers ◽  
The North ◽  
Proposed Model ◽  
Network Process ◽  
The City

Citizens’ engagement is considered as one of the important dimensions for the development of smart cities since, in the vision of a city of the future (smart city), citizens will be more and more involved in the decision-making process of different issues related to the development of a city. In this context, policy makers face a decision problem where they have to integrate a new dimension, which is the voice of the citizens’ decision. This article proposes a tool based on multicriteria decision making methods to provide decision makers with the best alternative(s) that are based on citizens’ opinions. In order to tackle the potential interdependencies between criteria and also between alternatives in the selection process, we apply a hybrid model integrating the analytical network process and an extended version of technique for order performance by similarity to ideal solution to support group decision-making. The proposed model is applied in the context of participatory budgeting (PB) where citizens decide on the projects in which the money can be invested. This process is complex since it encompasses multiple interdependent criteria that may be conflicting with each other and that are used to take decisions. To illustrate our approach, we will apply the proposed technique for the case study of La Marsa, a city in the north of the capital Tunis (Tunisia) that adopted, since 2014, a PB strategy in which citizens proposed alternatives on how an amount of money can be used to lighten specific streets in the city.

scholarly journals OVERVIEW OF SMART CITY POLICY IMPLEMENTATION: A NEW APPROACH TO JAMBI CITY GOVERNMENT ADMINISTRATION IN THE INDUSTRY 4.0 ERA.

2020 ◽  
Vol 4 (4) ◽  
Author(s):  
Rio Yusri Maulana ◽  
Ovie Yanti ◽  
Nur Sukmawati
Keyword(s):  
Information Technology ◽  
Smart City ◽  
Industry 4.0 ◽  
Smart Cities ◽  
National Development ◽  
Development Planning ◽  
Community Services ◽  
City Government ◽  
The Government ◽  
The City

Industry 4.0 provides technological mastery opportunities as a key to determine of national competitiveness. In line with this, the government needs to build integrated information and communication technology (e-government) services aimed at supporting the realization of the concept. Therefore, the government has legalized a regulation relating to information technology. One of the programs implemented by Ministry of Communication and Information, Ministry of Home Affairs, Ministry of Public Works & Housing (PUPR), National Development Planning Agency (Bappenas) and the Presidential Staff Office is the Movement Towards 100 Smart Cities which is a joint program of the ministry. The program aims to guide districts / cities in formulating Smart City Master Plans in order to further maximize the use of technology, both in improving community services and accelerating the potential that exists in each region. This study aims to determine the implementation of the Smart City program in the City of Jambi, the innovations that have been implemented, as well as the obstacles and challenges faced in the implementation of the program in the industry 4.0. This study uses a qualitative approach carried out in the city of Jambi. From the results, the implementation of the smart city program began with the Preparation of the Smart City Master Plan of Jambi City in 2014, then the implementation of the development of smart cities that began in 2017 and is still ongoing (2020). To support the implementation of the City of Jambi City smart city program which already has 50 technological innovation applications to support the performance of the Jambi City Government and facilitate the service process to the community. In its application there are various obstacles and challenges such as limited financial resources and limited human resources in the field of information technology, because not all OPD have experts in the IT field

Core Technology of Smart Cities

2021 ◽  
pp. 47-90
Author(s):  
Li Zhou ◽  
Yingdong Yao ◽  
Rui Guo ◽  
Wei Xu
Keyword(s):  
Information Technology ◽  
Smart City ◽  
Industrial Development ◽  
Smart Cities ◽  
Rapid Development ◽  
Operation Mode ◽  
Industrial Applications ◽  
City Life ◽  
Core Technology ◽  
The City

Modern cities are in an era of information fusion and knowledge explosion. With the rapid development of global information technology and the in-depth advancement of urbanization, urban informatization, especially smart city, will become the theme of urban development. The concept of smart city has many influences on the future development of the city. The application of the new generation of information technology will change the operation mode of the city, improve the management and service level of the city, trigger scientific and technological innovation and industrial development, and create a better city life. This chapter will introduce the core technologies to promote the development of smart cities, including big data, BIM, internet of things, cloud computing, and virtual reality technology, and on this basis introduce the typical industrial applications of various technologies.

SenCity – Evaluating Users’ Experiences of Intelligent Lighting for Well-Being in Smart Cities

2018 ◽  
pp. 60-67
Author(s):  
Henrika Pihlajaniemi ◽  
Anna Luusua ◽  
Eveliina Juntunen
Keyword(s):  
Case Studies ◽  
Smart City ◽  
Smart Cities ◽  
Well Being ◽  
Evaluation Methods ◽  
Data Analyses ◽  
Sense Of Security ◽  
System Data

This paper presents the evaluation of usersХ experiences in three intelligent lighting pilots in Finland. Two of the case studies are related to the use of intelligent lighting in different kinds of traffic areas, having emphasis on aspects of visibility, traffic and movement safety, and sense of security. The last case study presents a more complex view to the experience of intelligent lighting in smart city contexts. The evaluation methods, tailored to each pilot context, include questionnaires, an urban dashboard, in-situ interviews and observations, evaluation probes, and system data analyses. The applicability of the selected and tested methods is discussed reflecting the process and achieved results.

YOUTH EXPECTATIONS OF SMART CITY LIVING: AN IMPORTANCE- PERFORMANCE ANALYSIS OF YOUNG RESIDENTS’ PERSPECTIVES OF CITY GOVERNMENT

2017 ◽  
Vol 14 (1) ◽  
pp. 118-128
Author(s):  
Jason Cohen ◽  
Judy Backhouse ◽  
Omar Ally
Keyword(s):  
Performance Analysis ◽  
Young People ◽  
Smart City ◽  
Smart Cities ◽  
City Government ◽  
Diagnostic Tools ◽  
City Management ◽  
Bottom Up ◽  
Starting Point ◽  
The City

Young people are important to cities, bringing skills and energy and contributing to economic activity. New technologies have led to the idea of a smart city as a framework for city management. Smart cities are developed from the top-down through government programmes, but also from the bottom-up by residents as technologies facilitate participation in developing new forms of city services. Young people are uniquely positioned to contribute to bottom-up smart city projects. Few diagnostic tools exist to guide city authorities on how to prioritise city service provision. A starting point is to understand how the youth value city services. This study surveys young people in Braamfontein, Johannesburg, and conducts an importance-performance analysis to identify which city services are well regarded and where the city should focus efforts and resources. The results show that Smart city initiatives that would most increase the satisfaction of youths in Braamfontein  include wireless connectivity, tools to track public transport  and  information  on city events. These  results  identify  city services that are valued by young people, highlighting services that young people could participate in providing. The importance-performance analysis can assist the city to direct effort and scarce resources effectively.

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