scholarly journals Library Usability in Higher Education: How User Experience Can Form Library Policy

Author(s):  
Alison Wiles ◽  
Stephen Roberts ◽  
José Abdelnour-Nocera

Higher education (HE) in Kuwait suffers from high dropout rates, and one of the leading causes of this desertion is a lack of academic advising. Effective academic advising systems must fulfill its user’s needs and provide a positive user experience (UX), which allows users to successfully and effectively fulfill their goals. This study used quantitative and qualitative approaches to evaluate an electronic advising system (e-Advisor) used by the Public Authority for Applied Education and Training (PAAET). Survey data from 1,095 PAAET students were analyzed to determine students' perceptions and evaluate their experience using e-Adviser. The findings indicated that students were aware of the features and advantages of e-Advisor. Overall, the participants had a moderately positive impression of e-Advisor’s UX. The system’s attractiveness, efficiency, and perspicuity were rated slightly higher than its dependability, stimulation, and novelty. Moreover, female students’ perceptions of e-Advisors UX were significantly more favorable than their male counterparts.


2018 ◽  
Vol 2 (1) ◽  
pp. 54
Author(s):  
MOCHAMMAD FAIZAL ◽  
ANDREAS RIO ADRIYANTO

Today, technology develops rapidly, where people can not be separated from the internet. In the internet, known a media named website, and ideally the Telkom University should implement the use of website to support various activities that take place in it, because it supports the vision of the Telkom University to be a "world class university". However, after a preliminary investigation, it has emerged some problems on the website of the Telkom University in terms of user interface and user experience, especially on mobile version. These things become important, because internet becomes a means to obtain information related to the higher education. To answer these problems, there will be activities redesign based on the data obtained through literature studies related to relevant theories, visual object observation from some similar websites, interviews with UI/UX experts, as well as distributing questionnaires to the target audience of the website itself. Once the data is collected, it will be analyzed through comparative matrix to obtain results that can be the basis of the interface redesign. Hopefully, with the user interface redesign of the Telkom University website will achieve a good user experience, and also bring a good image of the university itself. Keywords: media; UI; university; UX; website


2019 ◽  
Vol 16 (4) ◽  
pp. 381-391
Author(s):  
Stavros A. Nikou ◽  
Anastasios A. Economides

Purpose The purpose of this study is to compare the overall usability and user experience of desktop computers and mobile-devices when used in a summative assessment in the context of a higher education course. Design/methodology/approach The study follows a between-groups design. The participants were 110 first-year undergraduate students from a European university. Students in the experimental group participated in the assessment using mobile devices, whereas students in the control group participated using desktop computers. After the assessment, students self-reported their experiences with computer-based assessment (CBA) and mobile-based assessment (MBA), respectively. The instruments used were the user experience questionnaire and the system usability scale. Findings Attractiveness and novelty were reported significantly higher in the experimental group (MBA), while no significant differences were found between the two groups in terms of efficiency, perspicuity, dependability and stimulation. The overall score for the system usability was not found to differ between the two conditions. Practical implications The usability and user experience issues discussed in this study can inform educators and policymakers about the potential of using mobile devices in online assessment practices, as an alternative to desktop computers. Originality/value The study is novel, in that it provides quantitative evidence for the usability and user experience of both desktop computers and mobile devices when used in a summative assessment in the context of a higher education course. Study findings can contribute towards the interchangeable usage of desktop computers and mobile devices in assessment practices in higher education.


2018 ◽  
Vol 74 (1) ◽  
pp. 79-91 ◽  
Author(s):  
Adam Wagler

The ubiquitous nature of technology presents new paradigms for higher education as students are bombarded by information in a media-rich world. College students are taking multiple courses at a time, over many semesters, and using many different educational technologies. The purpose of this qualitative case study is to describe the experiences with interactive instructional technology from the perspective of college students. Findings identified communication as the number one priority as the lines between personal and professional lives are blurred. However, technology introduces layers of separation between students, faculty, and course content. Faculty must be comfortable with technology to build trust with students while students are required to solve problems when technology is not working.


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