Höchstleistung ermöglichen: Praxisbeispiel der High Professional Service Industry

2015 ◽  
pp. 51-77
Author(s):  
Claudia Drews
Keyword(s):  
Service Industry ◽  
Professional Service

Team learning capability – an instrument for innovation ambidexterity?

2019 ◽  
Vol 11 (4) ◽  
pp. 473-486 ◽  
Author(s):  
Victoria Helen Batt-Rawden ◽  
Gudbrand Lien ◽  
Terje Slåtten
Keyword(s):  
Structural Equation ◽  
Team Learning ◽  
Service Industry ◽  
Reliability And Validity ◽  
Professional Service ◽  
Service Firms ◽  
Professional Service Firms ◽  
Learning Capability ◽  
Content Type ◽  
Learning Capabilities

Purpose The aim of this paper is to develop the concept of team learning capability in professional service firms. Thereafter, to examine the effect of team learning capability on innovation ambidexterity. The aspects of exploitive and explorative knowledge creation in teams and its impact on incremental and radical service innovation are in focus. Design/methodology/approach Structural equation modelling was applied to establish reliability and validity and measure the size of relationships. Evidence is drawn upon an empirical sample of 210 consultants in the professional service industry. Findings The findings support the concept of team learning capability and reveal that team learning capability consists of relationship learning in teams, trusting team climate and employee commitment. The results indicate a strong positive relationship between team learning capability and innovation ambidexterity in professional service firms. Originality/value This study is the first to offer an empirical-based and contextualized framework for team learning capabilities and a valid measure.

The impact of change readiness on the knowledge sharing process for professional service firms

2014 ◽  
Vol 18 (4) ◽  
pp. 687-709 ◽  
Author(s):  
Fariza Rusly ◽  
Peter Yih-Tong Sun ◽  
James L. Corner
Keyword(s):  
Knowledge Sharing ◽  
Service Industry ◽  
Change Readiness ◽  
Professional Service ◽  
Service Firms ◽  
Professional Service Firms ◽  
Content Type ◽  
Organisational Context ◽  
Holistic Understanding ◽  
The Impact

Purpose – The study aims to assess the influence of change readiness on the knowledge sharing process. This study proposes that readiness for knowledge sharing involves developing holistic understanding of the process through identification of individual and organisational readiness. Design/methodology/approach – The study adopts a qualitative case study design involving three New Zealand professional service firms (PFSs). Using grounded theory analysis, categories and concepts of change readiness that shape the knowledge sharing process were identified. The linkages among these elements offer an explanation of how readiness for knowledge sharing is formed. Findings – Findings show that beliefs regarding knowledge sharing and individual expertise determine individual readiness to share knowledge. Readiness for the process is escalated by instilling collective commitment for knowledge sharing. A conducive organisational context, which comprises communication, participation and learning, represents a firm’s capability to implement the knowledge sharing process. Findings also highlight the moderating influences of firm archetype, inter-profession differences and knowledge nature in the interplay between change readiness elements and the knowledge sharing process. Research limitations/implications – Findings reveal elements that motivate readiness for knowledge sharing from a change perspective. The propositions and theoretical model offered could extend understanding of the phenomena and lead to further studies assessing readiness for other knowledge management processes. The study involves three PFSs; hence, interpretation of the findings is limited within the scope and context of the study. Practical implications – Findings contribute to the formulation of firms’ knowledge sharing strategies by offering holistic insights into the importance of motivating readiness for knowledge sharing through consideration of multidimensional change readiness: individual and collective beliefs, individuals’ characteristics and organisational context. Originality/value – It is the first empirical study that seeks to develop theory how change readiness elements influences knowledge sharing in the organisation. To offer more contextualised findings, the study focusses on the phenomena of change readiness and knowledge sharing within the professional service industry.

scholarly journals An Exploration of the Common Development of Vocational Schools and Industrial Enterprises

2019 ◽  
Vol 3 (2) ◽  
pp. 148
Author(s):  
Xianjing Wu
Keyword(s):  
Development Process ◽  
Service Industry ◽  
Rapid Development ◽  
Professional Service ◽  
Vocational College ◽  
Industrial Enterprises ◽  
Slow Development ◽  
The Common ◽  
Vocational Colleges ◽  
Common Destiny

<p>With the rapid development of today's society, vocational colleges and enterprises must keep up with the pace of development. Vocational colleges and industrial enterprises are interdependent in the development process, forming a community of common destiny. The decline of industrial enterprises will make the prospect of vocational colleges worrying, vocational college depression will also lead to the slow development of industrial enterprises and enterprises appear "employment shortage" situation. The development of the enterprise improves the ability of the professional service industry of the vocational college. School-enterprise cooperation makes the community of common destiny win-win and development.</p>

Change readiness: creating understanding and capability for the knowledge acquisition process

2015 ◽  
Vol 19 (6) ◽  
pp. 1204-1223 ◽  
Author(s):  
Fariza Hanim Rusly ◽  
Peter Yih-Tong Sun ◽  
James L Corner
Keyword(s):  
Knowledge Acquisition ◽  
Service Industry ◽  
Change Readiness ◽  
Professional Service ◽  
Service Firms ◽  
Professional Service Firms ◽  
Content Type ◽  
Acquisition Process ◽  
Holistic Understanding ◽  
The Individual

Purpose – This study aims to show how change readiness shapes the knowledge acquisition process. The study elicits change readiness factors, at the individual and firm levels, that influence the knowledge acquisition process and are based on the context of professional service firms. Design/methodology/approach – The qualitative study is grounded in interpretive philosophy and adopts a multiple-case study design. Three New Zealand Professional Service firms were analyzed for this study. Using grounded theory analysis, categories and concepts of change readiness that shape knowledge acquisition were identified. Findings – Knowledge acquisition understanding, knowledge acquisition context and individual differences, represent primary dimensions defining change readiness for the knowledge acquisition process. Finally, distinctive firm archetypes, inter-profession differences and professionals’ demography, affect the way change readiness elements shape the knowledge acquisition process in the firms studied. Research limitations/implications – The study develops a theoretical model that shows how elements of change readiness, at the individual and organizational levels, influence knowledge acquisition. The study offers several propositions that could be tested in future studies. The study involves three professional service firms; hence, interpretation of the findings is limited. Practical implications – A holistic understanding of change readiness factors that influence knowledge acquisition could mitigate failures of knowledge management processes in organizations. Originality/value – It is the first empirical study that seeks to develop a theory on how change readiness elements influence knowledge acquisitions in the organization. To offer more contextualized findings, the study is done within the professional service industry.

A Study of Value Factors for Adopting Information Technology in Professional Service Industry — A Demonstrative Case of Accounting Firms in Taiwan

2002 ◽  
Vol 05 (04) ◽  
pp. 509-519 ◽  
Author(s):  
Shi-Ming Huang ◽  
Cheng-Yuan Ku ◽  
Yuan-Te Chu ◽  
Hsiang-Yuan Hsueh
Keyword(s):  
Information Technology ◽  
Business Models ◽  
Service Industry ◽  
Critical Issue ◽  
Service Industries ◽  
Professional Service ◽  
Service Firms ◽  
Professional Service Firms ◽  
Accounting Firms ◽  
Operational Activities

With the popular adoption of information technology (IT), business models and types of services in industries are strongly influenced. Consider the professional service industries such as accounting firms, services are the main business activities in their daily job. These firms are now facing the critical issue on how to apply IT effectively and improve their service quality. The purpose of this paper is to provide a demonstrative analysis for the evaluation of valuable activities in professional service firms via "Value Shop" model. And then find the strategic benefits of IT invested with corresponding value activities by the case study of accounting firms in Taiwan. The findings indicate that IT investment is indeed helpful for activities in daily business activities in such firms, whether it is strategy-centric, managerial, or operational activities.

scholarly journals PROFESSIONAL SERVICES REDESIGN: A CHALLENGE TO NEW SERVICE DEVELOPMENT MODELS

2015 ◽  
Vol 12 (1) ◽  
pp. 40
Author(s):  
Frederico Medeiros Quaggio ◽  
Marcia Terra Silva
Keyword(s):  
New Technologies ◽  
Service Industry ◽  
Professional Services ◽  
Professional Service ◽  
Service Development ◽  
Front Line ◽  
New Service Development ◽  
Development Models ◽  
Core Competences ◽  
Mass Service

Service industry researchers argue that one of the core competences for a successful service company consists in its ability to change, innovate and incorporate new technologies in its production process. Most of the studies developed in theses area are focused mainly in mass service or service-shop industries. It’s not very well discussed that some of the NSD challenges are related to the difficult to anticipate and incorporate in the NSD process and in the new service’s specifications the influences of its own characteristics: intangibility, heterogeneity, inseparability and perishability. For instance, the users’ role as co-producer of service process can result in additional variability and unpredictability of demands and tasks that may affect significantly the delivery process; front-line personnel may be empowered to change some services’ specification to achieve specific client’s need. These paper aims to discuss how a new professional service can be affected by it own characteristics and it reveals the main obstacles that hinder the redesign of professional services.

scholarly journals ASSESSMENT OF ICT APPLICATION BY SMALL AND MEDIUM SIZED ENTERPRISES IN THE KENYAN PROFESSIONAL SERVICE INDUSTRY: A CASE OF SMES LOCATED ALONG MPAKA ROAD (WESTLANDS)

2017 ◽  
Vol 2 (1) ◽  
pp. 91-108
Author(s):  
Kennedy Chege ◽  
Mr. J. Ntare
Keyword(s):  
Service Industry ◽  
Survey Design ◽  
Sampling Technique ◽  
Self Report ◽  
Professional Service ◽  
Internet Backbone ◽  
Relationship Analysis ◽  
Data Collection Instrument ◽  
Frame Work ◽  
Descriptive Survey

Purpose: The study was an assessment of ICT application by small and medium sized enterprises in the Kenyan professional service industry, a case of SMEs located along Mpaka road (Westlands).Methodology: A descriptive survey design was used as it was appropriate for reporting the way things are. A population of 124 SMEs gave rise to a sample of 25 SMES (20% of population) which were selected on a stratified non random sampling technique. The data collection instrument was a self-report questionnaire and the data was analyzed using descriptive and inferential statistics. It was then presented using graphs and chartsResults: Findings in this study indicated that though majority of SMES used various forms of ICT, they did not have faxes and internet connection. In addition, the SMEs did not use a website as an advertising tool since they did not have one and also didn’t use faxes for transmitting documents such as quotations and invoices. The challenges facing ICT use by SMEs were financial in nature, infrastructural in nature and capacity (training in nature). Benefits accruing to SMEs were as delineated in literature review though regional expansion was not applicable to SMEs in the study.Unique contribution to theory, practice and policy: The study recommended that there should be facilitation of training through workshops and courses on ICT, bridging the financial gap for SMEs, improvement in infrastructure and the internet backbone and a policy frame work on SMEs. Areas of further studies included a relationship analysis between the use of ICT and the financial performance, customer satisfaction, and staff morale in the context of SMEs.

scholarly journals Two social exchanges and service personnel’s internal service behavioural intention at international tourism hotels

2016 ◽  
Vol 7 (3) ◽  
pp. 146-155 ◽  
Author(s):  
Wen-Jung Chen
Keyword(s):  
Service Industry ◽  
Subjective Norms ◽  
Behavioural Intention ◽  
Behavioural Control ◽  
Professional Service ◽  
Research Subjects ◽  
Social Exchanges ◽  
Perceived Behavioural Control ◽  
Team Cooperation ◽  
Member Exchange

AbstractHospitality is a service industry in which team cooperation and assistance among the co-workers is necessary. Scholars have found that salary or benefits by themselves are not sufficient to motivate employees’ internal service intention and attitude. The norm of reciprocity in which the individuals’ intention results in active behaviour that is driven by the desire to obtain rewards has rarely been applied in the field of hotel internal service. In this study, we used the theory of planned behaviour (TPB) to investigate the effects of leader-member exchange (LMX) and co-worker exchange on internal service behavioural intention and its causes, that is, attitude, subjective norms, and perceived behavioural control. In this study, we chose frontline professional service personnel from 30 international tourist hotels in Taiwan as research subjects and collected 684 valid questionnaires for statistical analysis. The results showed that LMX and co-worker exchange significantly affected the internal service behavioural intention and were significantly correlated with the causes of internal service behaviour intention, that is, attitude, subjective norms, and perceived behavioural control. The results of this study should provide practical and theoretical assistance guidance for the rapidly growing domestic hospitality industry, in terms of increasing service competitiveness and facilitating the strategic planning of human resource management.

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