A Proposal of Architecture Framework and Performance Indicator Derivation Model for Digitalization of Quality Management System

Creating and improving the services quality, presses the financial institutions to make differentiation from the competition and better position in market for itself. The modern approach to quality management system in the financial and banking sector includes faith, activities which make the client satisfied and this is particularly true in the goodness and help the employees with whom customers will come in contact giving accurate and clear information, discipline and long-term approach. The objective of this study was to establish the effect of quality management system on financial performance in the Kosovo banking sector. At the same time, the concept of quality as a rule leads to confusion and misinterpretation, because it is difficult to determine its exact meaning. The quality of the product or service is the first and often the last thought of the people, when they talk about quality. The concept of quality as an indicator of fulfilling the requirements of the standards or level of excellence is part of advertising, when it comes to their product or service. In tackling the problem, we used empirical methods, which will enable us a correct result of our paper. The results of the paper does not result in significance between banking services and performance of the banking sector in Kosovo.

Download Full-text

Critical factors and performance indicators: accreditation of testing- and calibration-laboratories

Benchmarking An International Journal ◽

10.1108/bij-04-2016-0058 ◽

2017 ◽

Vol 24 (7) ◽

pp. 1814-1833 ◽

Cited By ~ 1

Author(s):

Nagarajan Karthiyayini ◽

Chandrasekharan Rajendran

Keyword(s):

Quality Management ◽

Management System ◽

Quality Management System ◽

Laboratory Accreditation ◽

Extensive Literature ◽

Critical Factors ◽

Content Type ◽

And Performance ◽

The Impact ◽

Calibration Laboratories

Purpose The purpose of this paper is to determine the critical factors (CRFs) of IS/ISO/IEC 17025:2005 laboratory accreditation and indicators of the performance (IOPs) in the testing/calibration laboratories. The impact of accreditation on the performance is analyzed using the level of presence of critical factors that can be used to benchmark the best practices in the accredited testing and calibration laboratories. Design/methodology/approach A questionnaire is designed on the basis of an extensive literature review on laboratory accreditation and performance. Based on the responses from pilot study, the developed instrument is tested for its unidimensionality, reliability and validity. Multiple regression analysis is carried out to analyze the impact of critical factors on the IOPs. Findings The findings reveal that the six distinct critical dimensions of laboratory accreditation (which are the independent variables) have a significant impact on the performance of the accredited testing/calibration laboratories. The performance is measured by the dependent variables which are the IOPs. The customer satisfaction, employee satisfaction, laboratory performance, image of the laboratory, the number of increased customers and loyalty of the existing customers are highly influenced by the accreditation which in turn improves the performance to gain the competitive advantage. Research limitations/implications Contribution to research is in the area of laboratory accreditation and the performance measurement by the development of a comprehensive instrument to analyze the Laboratory Quality Management System. The results are dependent on the number of respondents who are the quality/technical managers. Practical implications This instrument would enable the accredited laboratories to analyze their performance through the feedback from the quality/technical managers to gain credibility and to continually improve and benchmark the quality management system in alignment with the quality policies. Originality/value This paper proposes an instrument to measure and benchmark the performance of the accredited testing and calibration laboratories.

Download Full-text

Moderating effect of organization culture on the relationship between quality management system adoption and performance of public universities in Kenya

AFRICAN JOURNAL OF BUSINESS MANAGEMENT ◽

10.5897/ajbm2019.8763 ◽

2021 ◽

Vol 15 (2) ◽

pp. 70-78

Author(s):

Donald Indiya Gulali ◽

Mise Jairo ◽

Obura Johnmark ◽

Ojera Patrick

Keyword(s):

Quality Management ◽

Management System ◽

Public Universities ◽

Quality Management System ◽

Organization Culture ◽

Moderating Effect ◽

And Performance ◽

The Relationship

Download Full-text

The improvement of quality management system in a porcelain factory

MATEC Web of Conferences ◽

10.1051/matecconf/201929005003 ◽

2019 ◽

Vol 290 ◽

pp. 05003

Author(s):

Adina Sârb ◽

Ioana Glevitzky ◽

Liliana Itul ◽

Maria Popa

Keyword(s):

Quality Management ◽

Management System ◽

Quality Management System ◽

Performance Indicator ◽

Iso 9001 ◽

Porcelain Factory ◽

Continual Improvement ◽

Root Cause ◽

Monitoring Process

According to SR EN ISO 9000:2015, quality management system can be considered “a set of Policies, Procedures, Processes and resources used to achieve the organization objectives and desired results, by manages the interacting processes, resources required and inter-related parts of the business”. The requirements of a quality management system that need to be implemented by companies in order to produce high quality products and to achieve continual improvement are described in ISO 9001. The aim of this research is to improve the quality management system implemented in a porcelain factory, named S.C. APULUM S.A. The implementation of ISO 9001:2015 in the organization involves monitoring process performance through different performance indicators. The first performance indicator highlights the situation regarding the quality of the products manufactured in a certain period and the second one emphasizes the most common defects of one of the products fabricated in the organization. Hence, identified nonconformities are analyzed using 8D method in order to identify the root-cause and to remove it. The results show that different solutions were identified and implemented in order to enhance the quality management system in the company considered.

Download Full-text

A quality management system according to DIN EN ISO 9001:2000 leads to significant reduction of costs for medical goods and laboratory investigations

The Thoracic and Cardiovascular Surgeon ◽

10.1055/s-2005-862057 ◽

2005 ◽

Vol 53 (S 01) ◽

Author(s):

S Beholz ◽

W Konertz

Keyword(s):

Quality Management ◽

Management System ◽

Quality Management System ◽

Iso 9001 ◽

Laboratory Investigations ◽

Reduction Of Costs

Download Full-text

ANALYSIS THE IMPACT OF THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM (QMS) AND SAFETY AND HEALTHY AT WORK MANAGEMENT SYSTEM (SHWMS / SMK3) ON THE JOB PERFORMANCE OF EMPLOYEES

The Management Journal of Binaniaga ◽

10.33062/mjb.v3i1.240 ◽

2018 ◽

Vol 3 (01) ◽

pp. 45

Author(s):

Nur Hidayat ◽

Indah Kusuma Hayati

Keyword(s):

Quality Management ◽

Job Performance ◽

Latent Variables ◽

Management System ◽

Quality Management System ◽

Partial Least Square ◽

Least Square ◽

Global Challenges ◽

The Impact ◽

Work Management

Recently, the evolvement of globalization era has been the global challenges that cannot be avoided either by private or government sectors, and they are requested to be survived encountering such the condition. The implementation of Quality Management System (QMS) in the operational company is the way how to guarantee the quality of products or services offered to the people. One of the purposes of QMS implementation is to provide a prime satisfaction to the customers. The impact of QMS implementation is expected to increase job performance of the employees. Besides the implementation of Quality Management System (QMS), the impact of global challenges has been increasing the competitive efforts to execute more effective production process. However, it has required manpower protection accordingly. This research aims to find out whether the implementation of quality management system and safety and healthy at work management system have impacted on the job performance of employees. Objects of this research are the employees in the production department at PT Guna Senaputra Sejahtera Plant 1 Bogor. Data analysis technique of this research has applied software Smart PLS (Partial Least Square). PLS has estimated a model of correlation among the latent variables and correlation between latent variables and its indicators. Result of data processing has indicated that the implementation of Quality Management System (QMS) and system of safety and healthy at work have positively and significantly impacted job performance of employees.Keywords : Quality Management System (QMS), Safety and Healthy at Work System ( SHWS / SMK3), and Job Performance of Employees

Download Full-text