scholarly journals Effects of a Quality Management System on the Financial Performance in Banking Sector: Case Study Kosovo

2017 ◽  
Vol 4 (2) ◽  
pp. 67
Author(s):  
Samir Lleshi ◽  
Lirim Lani
Keyword(s):  
Quality Management ◽  
Financial Performance ◽  
Management System ◽  
Banking Sector ◽  
Quality Management System ◽  
Correct Result ◽  
Modern Approach ◽  
The People ◽  
And Performance

Creating and improving the services quality, presses the financial institutions to make differentiation from the competition and better position in market for itself. The modern approach to quality management system in the financial and banking sector includes faith, activities which make the client satisfied and this is particularly true in the goodness and help the employees with whom customers will come in contact giving accurate and clear information, discipline and long-term approach. The objective of this study was to establish the effect of quality management system on financial performance in the Kosovo banking sector. At the same time, the concept of quality as a rule leads to confusion and misinterpretation, because it is difficult to determine its exact meaning. The quality of the product or service is the first and often the last thought of the people, when they talk about quality. The concept of quality as an indicator of fulfilling the requirements of the standards or level of excellence is part of advertising, when it comes to their product or service. In tackling the problem, we used empirical methods, which will enable us a correct result of our paper. The results of the paper does not result in significance between banking services and performance of the banking sector in Kosovo.

scholarly journals Improving the Quality Management System in the Locomotive Repair Shops of the Trans-Baikal Railway

2021 ◽  
Vol 12 (3) ◽  
Author(s):  
Elena Larchenko ◽  
Alexander Eremenko ◽  
Olga Bystrova
Keyword(s):  
Quality Management ◽  
Management System ◽  
Swot Analysis ◽  
Quality Management System ◽  
Rolling Stock ◽  
Market Quality ◽  
Railway Transportation ◽  
Cause And Effect Diagram ◽  
Locomotive Repair

In the context of high competition in railway transportation market, quality management is becoming an important prerequisite for attracting customers and meeting their needs, gaining and retaining market share and increasing work efficiency. The current quality management system at the locomotive repair shops has a number of drawbacks that result in long-term idle time of the rolling stock for maintenance or repair and significant expenses. The article deals with the problems of defining the concepts “quality management” and “quality improvement” for locomotive repair shops. The authors analyze the current QMS in the locomotive repair shops of the Trans-Baikal Railway, make a SWOT-analysis, and develop a number of measures and management decisions for improving the quality. An objectives tree for QMS and Ishikawa's Cause-and-Effect-Diagram of inconsistencies are used to determine problems in the locomotive repair shops and propose ways of eliminating inconsistencies in each element of QMS.

scholarly journals Assessing the financial implications of quality management system accreditation on small training providers in KwaZulu-Natal

2018 ◽  
Vol 21 (1) ◽  
Author(s):  
Robert W.D. Zondo
Keyword(s):  
Quality Management ◽  
Financial Performance ◽  
Management System ◽  
Quality Management System ◽  
Economic Effect ◽  
Education And Training ◽  
Economic Effects ◽  
Industrial Sectors ◽  
Kwazulu Natal ◽  
And Training

Background: A quality management system (QMS) in education and training is designed in accordance with industry quality models of ISO 9001. Its techniques ensure quality in skills development. However, training providers incur significant costs to obtain QMS accreditation. Therefore, the discourse on the economic effect of QMS accreditation in small training providers is crucial. Aim: This paper investigates the influence of QMS accreditation on the financial performance of small training providers in KwaZulu-Natal (KZN). Setting: The South African Qualification Authority (SAQA) is a statutory body, regulated in terms of the National Qualification Framework (NQF) Act No. 67 of 2008 to oversee the development and implementation of the NQF. They are responsible for accrediting 21 sector-based Education and Training Quality Authorities (ETQAs) for the purpose of monitoring and auditing training achievements in terms of the national standards and qualifications. Methods: For this study to achieve its objectives, the ETQAs belonging to 12 different Sector Education and Training Authorities (SETAs) provided the sample frame of accredited training providers in KZN. The SETAs are responsible for administering education and training within their industrial sectors. Of the 89 small training providers, 81 participated in the study. Descriptive and correlation analysis were used to test the two objectives. That is, to examine whether the management and marketing practices of QMS accredited small training providers improve their financial performance. Results: The study indicates that there is no statistical significant relationship between the management and marketing practices of QMS accredited small training providers and their financial performances. This shows that small training providers do not incorporate financial measures during QMS implementation. The accounting departments are not covered in the QMS strategy. Conclusion: Small training providers should take advantage of QMS accreditation for their business’s financial performance. They should incorporate financial indicators during QMS implementation and measure QMS’s economic effects on an ongoing basis. The original value of this paper is in its approach in uncovering the strengths and weaknesses of QMS accreditation in the financial performances of accredited small training providers in KZN.

Critical factors and performance indicators: accreditation of testing- and calibration-laboratories

2017 ◽  
Vol 24 (7) ◽  
pp. 1814-1833 ◽  
Author(s):  
Nagarajan Karthiyayini ◽  
Chandrasekharan Rajendran
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Laboratory Accreditation ◽  
Extensive Literature ◽  
Critical Factors ◽  
Content Type ◽  
And Performance ◽  
The Impact ◽  
Calibration Laboratories

Purpose The purpose of this paper is to determine the critical factors (CRFs) of IS/ISO/IEC 17025:2005 laboratory accreditation and indicators of the performance (IOPs) in the testing/calibration laboratories. The impact of accreditation on the performance is analyzed using the level of presence of critical factors that can be used to benchmark the best practices in the accredited testing and calibration laboratories. Design/methodology/approach A questionnaire is designed on the basis of an extensive literature review on laboratory accreditation and performance. Based on the responses from pilot study, the developed instrument is tested for its unidimensionality, reliability and validity. Multiple regression analysis is carried out to analyze the impact of critical factors on the IOPs. Findings The findings reveal that the six distinct critical dimensions of laboratory accreditation (which are the independent variables) have a significant impact on the performance of the accredited testing/calibration laboratories. The performance is measured by the dependent variables which are the IOPs. The customer satisfaction, employee satisfaction, laboratory performance, image of the laboratory, the number of increased customers and loyalty of the existing customers are highly influenced by the accreditation which in turn improves the performance to gain the competitive advantage. Research limitations/implications Contribution to research is in the area of laboratory accreditation and the performance measurement by the development of a comprehensive instrument to analyze the Laboratory Quality Management System. The results are dependent on the number of respondents who are the quality/technical managers. Practical implications This instrument would enable the accredited laboratories to analyze their performance through the feedback from the quality/technical managers to gain credibility and to continually improve and benchmark the quality management system in alignment with the quality policies. Originality/value This paper proposes an instrument to measure and benchmark the performance of the accredited testing and calibration laboratories.

scholarly journals ASSESSMENT OF THE QUALITY MANAGEMENT SYSTEM IN WOODWORKING COMPANIES

2021 ◽  
Vol 1 (13) ◽  
pp. 97-110
Author(s):  
Arta Rozentale ◽  
Inta Kotāne
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Quality Standard ◽  
Iso 9001 ◽  
Wood Processing ◽  
Market Expansion ◽  
Insight Into ◽  
Do So

The woodworking industry, with its universal and wide use of products and the level of employment of people, has existed for centuries and will continue to do so, as forest management and the processing of harvested timber is a long process. Customizing consumer orders ranging from cheap everyday things to exclusive, individual projects is about quality. And for quality assurance, companies in various industries have developed and use a general quality management system standard – ISO 9001. The topicality of the research relatesto the companies' doubts about the implementation and maintenance of the quality management system (ISO 9001) as a valuable long-term investment in the company's development and market expansion. The aim of the research is to study the quality management system of three wood processing companies and to evaluate them. In the research, the authors gave insight into the development of the concept of quality and the formation of the quality management system, the ISO 9001 quality standard. The assessment of the quality management system of three wood processing companies is based on the main financial performance indicators of the companies.

scholarly journals Role of Quality Management System in Enhancing the Performance in Manufacturing Industries

2017 ◽  
Vol 16 (1) ◽  
pp. 39-59
Author(s):  
G Sivaramakrishnan ◽  
S Giridhara
Keyword(s):  
Quality Management ◽  
Financial Performance ◽  
Management System ◽  
Manufacturing Industry ◽  
Quality Management System ◽  
Manufacturing Industries ◽  
Opinion Survey ◽  
Statistical Tools ◽  
Before And After

After globalization in the 1990s, the standardizationprocess in manufacturing industries has gainedmomentum. In this study, an attempt has been made to identify the role of Quality Management System (QMS) in enhancing performance in an Indian manufacturing industry, with M/S Ramdevs Motors, a pumps manufacturing industry, as the place of this study.Performance measures like, Increase in financial performance, productivity, etc. have been considered in this study. An opinion survey type questionnaire was used to collect data from the organization. The performance of the company before and after the implementation of QMS was collected, processed and analysed using statistical tools. The results of the studyreveal that the role of QMS has significance in enhancing the performance of the organization but has no significance in financial performance of the organization.

Considering the Criteria of Organ Building in Universities Based on ISO9000 System

2011 ◽  
Vol 204-210 ◽  
pp. 1872-1875
Author(s):  
Shao Rang Wang ◽  
Liu Gang ◽  
Yu Na Li
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Efficient System ◽  
Organ Building ◽  
Iso9000 Quality Management System

With the development of organ building in universities, we’ll find the incentive is not sufficient. Though there are many kinds of forms, effects turn out different. This article, based on ISO9000 quality management system, probes into whether the criteria make management more applicable. So it requires a long-term efficient system to satisfy people

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