scholarly journals E-mail classification with machine learning and word embeddings for improved customer support

Author(s):  
Anton Borg ◽  
Martin Boldt ◽  
Oliver Rosander ◽  
Jim Ahlstrand
2021 ◽  
Vol 11 (1) ◽  
Author(s):  
Aditi S. Krishnapriyan ◽  
Joseph Montoya ◽  
Maciej Haranczyk ◽  
Jens Hummelshøj ◽  
Dmitriy Morozov

AbstractMachine learning has emerged as a powerful approach in materials discovery. Its major challenge is selecting features that create interpretable representations of materials, useful across multiple prediction tasks. We introduce an end-to-end machine learning model that automatically generates descriptors that capture a complex representation of a material’s structure and chemistry. This approach builds on computational topology techniques (namely, persistent homology) and word embeddings from natural language processing. It automatically encapsulates geometric and chemical information directly from the material system. We demonstrate our approach on multiple nanoporous metal–organic framework datasets by predicting methane and carbon dioxide adsorption across different conditions. Our results show considerable improvement in both accuracy and transferability across targets compared to models constructed from the commonly-used, manually-curated features, consistently achieving an average 25–30% decrease in root-mean-squared-deviation and an average increase of 40–50% in R2 scores. A key advantage of our approach is interpretability: Our model identifies the pores that correlate best to adsorption at different pressures, which contributes to understanding atomic-level structure–property relationships for materials design.


Mathematics ◽  
2020 ◽  
Vol 8 (11) ◽  
pp. 2075
Author(s):  
Óscar Apolinario-Arzube ◽  
José Antonio García-Díaz ◽  
José Medina-Moreira ◽  
Harry Luna-Aveiga ◽  
Rafael Valencia-García

Automatic satire identification can help to identify texts in which the intended meaning differs from the literal meaning, improving tasks such as sentiment analysis, fake news detection or natural-language user interfaces. Typically, satire identification is performed by training a supervised classifier for finding linguistic clues that can determine whether a text is satirical or not. For this, the state-of-the-art relies on neural networks fed with word embeddings that are capable of learning interesting characteristics regarding the way humans communicate. However, as far as our knowledge goes, there are no comprehensive studies that evaluate these techniques in Spanish in the satire identification domain. Consequently, in this work we evaluate several deep-learning architectures with Spanish pre-trained word-embeddings and compare the results with strong baselines based on term-counting features. This evaluation is performed with two datasets that contain satirical and non-satirical tweets written in two Spanish variants: European Spanish and Mexican Spanish. Our experimentation revealed that term-counting features achieved similar results to deep-learning approaches based on word-embeddings, both outperforming previous results based on linguistic features. Our results suggest that term-counting features and traditional machine learning models provide competitive results regarding automatic satire identification, slightly outperforming state-of-the-art models.


Information ◽  
2019 ◽  
Vol 10 (1) ◽  
pp. 16 ◽  
Author(s):  
Sattam Almatarneh ◽  
Pablo Gamallo

In this paper, we examine the performance of several classifiers in the process of searching for very negative opinions. More precisely, we do an empirical study that analyzes the influence of three types of linguistic features (n-grams, word embeddings, and polarity lexicons) and their combinations when they are used to feed different supervised machine learning classifiers: Naive Bayes (NB), Decision Tree (DT), and Support Vector Machine (SVM). The experiments we have carried out show that SVM clearly outperforms NB and DT in all datasets by taking into account all features individually as well as their combinations.


2013 ◽  
Vol 846-847 ◽  
pp. 1672-1675 ◽  
Author(s):  
Yuan Ning Liu ◽  
Ye Han ◽  
Xiao Dong Zhu ◽  
Fei He ◽  
Li Yan Wei

Currently a spam filtering method is extracting attributes from e-mail header and using machine learning methods to classify the sample sets. But as time goes on, spammers transform different ways to send spam, which result in a great change of spam's header. So the attributes defined in the past could not deal with this change sufficiently. This paper extracted attributes from all possible forged header fields to expand the feature sets, then used the rough set theory to classify the sample sets. Experiment validated more attributes including in feature sets may lead to greater performance, in terms of higher recall and precision, lower fake recognition than other algorithms.


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