Study-based Systematic Mapping Analysis of Cloud Technologies for Leveraging IT Resource and Service Management: The Case Study of the Science Gateway Approach

AbstractAccreditation is one of the governments to improve the quality of education. Likewise, to ensure the quality of education at the PAUD and PNF levels, the government held an accreditation program. However, it still has issues that need to be resolved. This study aims to identify and describe the problems of accreditation and quality mapping in the Education Office of Kulonprogo Regency. This research uses a qualitative approach and type of case study research. Based on the results of this research, in mapping the quality of accreditation in PAUD and PNF in Kulonprogo Regency, the first activity carried out was to conduct a quality mapping analysis of each institution. And the results show that the average standard kindergarten, KB, Pos PAUD, LPK and PKBM institutions that must be supervised strictly is the standard of financing. After conducting the analysis, a workshop was conducted with the Dikpora and all PAUD and PNF heads. Keywords: Quality mapping, accreditation, PAUD, PNF.

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Implementation of a Service Management Office Into a World Food Company in Latin America

International Journal of Information Technologies and Systems Approach ◽

10.4018/ijitsa.2021010107 ◽

2021 ◽

Vol 14 (1) ◽

pp. 116-135

Author(s):

Teresa Lucio-Nieto ◽

Dora Luz Gonzalez-Bañales

Keyword(s):

Portfolio Management ◽

Service Management ◽

Case Study Research ◽

Lessons Learned ◽

It Services ◽

Service Model ◽

Implementation Challenges ◽

Technology Service ◽

Information Technology Service

Research on service management office (SMO) related with its implementation, challenges, relevance, and outcomes is scarce. The purpose of this case study research is to contribute with the lessons learned from the implementation of an SMO into a big sized company. The lessons include the experience of the company designing and implementing an SMO. A general roadmap and main challenges for the creation of an SMO are presented through the lessons learned of three perspectives: people, processes, and technology. The results in the SMO implementation reveal that it could become a strategic complement for IT services in order to ensure quality, efficiency, and continuous improvement for information technology service management (ITSM). The main changes derived from the SMO implementation were migrate from a function model to a service model, go from management of cost by function to management by service, from an order taker to a focus on business transformation initiatives, from a portfolio management based on applications to a process based on flexible governance.

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Kilburn High Road Revisited

Urban Planning ◽

10.17645/up.v1i2.614 ◽

2016 ◽

Vol 1 (2) ◽

pp. 128-140 ◽

Cited By ~ 7

Author(s):

Cristina Capineri

Keyword(s):

Sense Of Place ◽

Service Management ◽

Street Life ◽

The Many ◽

High Road ◽

Simple Narrative ◽

Unique Relationship ◽

Over Time ◽

Selection Of

Drawing on John Agnew’s (1987) theoretical framework for the analysis of place (location, locale and sense of place) and on Doreen Massey’s (1991) interpretation of Kilburn High Road (London), the contribution develops an analysis of the notion of place in the case study of Kilburn High Road by comparing the semantics emerging from Doreen Massey’s interpretation of Kilburn High Road in the late Nineties with those from a selection of noisy and unstructured volunteered geographic information collected from Flickr photos and Tweets harvested in 2014–2015. The comparison shows how sense of place is dynamic and changing over time and explores Kilburn High Road through the categories of location, locale and sense of place derived from the qualitative analysis of VGI content and annotations. The contribution shows how VGI can contribute to discovering the unique relationship between people and place which takes the form given by Doreen Massey to Kilburn High Road and then moves on to the many forms given by people experiencing Kilburn High Road through a photo, a Tweet or a simple narrative. Finally, the paper suggests that the analysis of VGI content can contribute to detect the relevant features of street life, from infrastructure to citizens’ perceptions, which should be taken into account for a more human-centered approach in planning or service management.

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