The relationship between strategic type and new service development competence: a study of Chinese knowledge intensive business services

2011 ◽  
Vol 6 (2) ◽  
pp. 157-175 ◽  
Author(s):  
Shunzhong Liu
Keyword(s):  
Service Development ◽  
New Service Development ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Strategic Type ◽  
Knowledge Intensive ◽  
The Relationship

scholarly journals The breadth of business model reconfiguration and firm performance

2020 ◽  
pp. 147612702095513
Author(s):  
Panos Desyllas ◽  
Ammon Salter ◽  
Oliver Alexy
Keyword(s):  
Business Model ◽  
Business Models ◽  
Past Performance ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Knowledge Intensive ◽  
And Performance ◽  
Using Data ◽  
Original Survey ◽  
The Relationship

Looking at business models as systems of interdependent elements, we study how the breadth of an incumbent firm’s business model reconfiguration influences its performance. Drawing on the metaphor of firms searching on a performance landscape, we argue that the relationship between business model reconfiguration breadth and performance should form an inverted U-shape. While firms can gain from increasing business model reconfiguration breadth, these benefits need to be traded-off against the increasing complexity of its associated changes. We further predict that this inverted U-shape will flip for highly performing firms while being amplified for firms heavily active in innovation. Using data from an original survey of knowledge-intensive business services firms, we find that, on average, business model reconfiguration has little effect on performance. However, U-shaped effects clearly emerge when accounting for the effects of past performance and innovative activity. Our findings contribute to a better understanding of the conditional nature of the advantages stemming from business model reconfiguration.

AGGLOMERATION ECONOMIES AND PERFORMANCE IN KNOWLEDGE-INTENSIVE BUSINESS SERVICES

2019 ◽  
Vol 65 (02) ◽  
pp. 457-469 ◽  
Author(s):  
CUI ZHANG
Keyword(s):  
Empirical Evidence ◽  
Economic Performance ◽  
Agglomeration Economies ◽  
Evidence Based ◽  
It Services ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Knowledge Intensive ◽  
And Performance ◽  
The Relationship

Most studies on the relationship between agglomeration economies and economic performance have focussed on regions in general or manufacturing. Very few papers have considered the impacts of agglomeration economies on the economic performance of knowledge-intensive business services (KIBS) firms. We propose a theoretical framework based on the characteristics of KIBS to study the precise channels through which KIBS firms benefit from specialization externalities and diversity externalities. The empirical evidence based on the software and IT services industry in China, a very dynamic branch of KIBS, shows that firms benefit from service diversity externalities but not specialization externalities, consistent with the idea of “nursery cities”.

scholarly journals Sustainability Development of Knowledge-Intensive Business Services: Strategic Actions and Business Performance

2019 ◽  
Vol 11 (18) ◽  
pp. 5136 ◽  
Author(s):  
Veronika Bumberová ◽  
František Milichovský
Keyword(s):  
Business Performance ◽  
Performance Outcomes ◽  
Strategy Development ◽  
Service Development ◽  
The European Union ◽  
Business Services ◽  
Firm Level ◽  
Cluster Membership ◽  
Knowledge Intensive Business Services ◽  
Knowledge Intensive

The recognition of the relevance of knowledge-intensive business services (KIBS) is becoming especially acute in the European Union and even more important for many emerging economies. The objective of the present study is twofold: (1) to examine whether an empirically-based typology of sustainability development can be constructed for KIBS; (2) to identify whether different development patterns are associated with different business performance outcomes. The empirical evidence is based on quantitative and firm-level data gathered through an email questionnaire which yielded 128 qualified responses from KIBS in the Czech Republic. The analysis is based on exploratory factor and cluster analysis to identify the cluster membership and to assess the relationship with performance outcomes it has been used the parametric test one-way ANOVA. Data analysis revealed that three distinct patterns types of KIBS exist, which were associated with different performance outcomes. With regard to the level of sustainable development, we found the conservative KIBS following market extension through a repositioning of existing and revised services, innovating KIBS following a new service development strategy focusing mainly on complements or line extension to existing services based on changes in technology and middle-ranged KIBS focusing on traditional strategy of comprehensiveness of services or “more services under one roof”. Innovating KIBS outperform other types of KIBS in all financial and non-financial parameters. The results have implications for practices involved in strategy development in services and useful for government efforts. The limitation of the research is done by focus on small companies, operating mainly in ICT and architectural and engineering services.

ORGANIZATIONAL CULTURE AND NEW SERVICE DEVELOPMENT PERFORMANCE: INSIGHTS FROM KNOWLEDGE INTENSIVE BUSINESS SERVICE

2009 ◽  
Vol 13 (03) ◽  
pp. 371-392 ◽  
Author(s):  
SHUNZHONG LIU
Keyword(s):  
Organizational Culture ◽  
Success Factors ◽  
Organization Culture ◽  
Service Development ◽  
New Service Development ◽  
Face To Face ◽  
Supportive Culture ◽  
Knowledge Intensive ◽  
Knowledge Intensive Business Service ◽  
The Relationship

Current research on new service development (NSD) management has resulted in an impressive amount of literature on the success factors of new service development, but there is little literature on NSD organizational culture. The purpose of this study was to assess the relationship between organization culture and NSD performance. Data were collected via questionnaires through face-to-face interviews with KIBS managers knowledgeable about NSD in their organization (sample size 192). The set correlation analysis was chosen to assess and evaluate the relationship between organization culture and NSD performance. Research results indicate that there exist strongly complementary relationships among innovative supportive culture, market orientation culture, learning culture and customer communication culture. This study outlines that the NSD management should perform to foster the different NSD organizational culture together and thereby enhance the performance of new service development activities.

scholarly journals Knowledge-intensive business services and innovation performance in Brazil

2019 ◽  
Vol 17 (1) ◽  
pp. 58-74 ◽  
Author(s):  
Juliana Bonomi Santos
Keyword(s):  
Innovation System ◽  
Innovation Performance ◽  
Economic Sectors ◽  
Business Services ◽  
Content Type ◽  
Knowledge Intensive Business Services ◽  
Knowledge Intensive ◽  
The Relationship ◽  
Innovation Outcomes ◽  
Analyze Data

Purpose The purpose of this paper is to identify the way different economic sectors in Brazil use knowledge-intensive business services (KIBS) and explore which features of KIBS use are associated with better innovation outcomes. Design/methodology/approach Clusters and regression analyses were used to analyze data from the national innovation survey (PINTEC) from 2014. Findings The results show that most of the 55 sectors of the Brazilian economy studied make little use of KIBS, but industries in which firms that interact with KIBS providers also have better innovation performance and offer more innovative offerings. The relationship with higher education institutions and research institutes proved particularly relevant, while the interaction with consultancy firms seems to be a strategy that leaves firms “stuck in the middle”. Originality/value The outcomes confirm the arguments of the literature that the use of KIBS has positive outcomes for customer firms. More importantly, however, the paper complements the existing literature by showing that the type of KIBS used in each country is relevant to understand firms’ innovation performance. The outcomes can guide firms and public policy initiatives oriented at the articulation of the national innovation system.

Impact of Digitalization on Service Work in Knowledge-Intensive Business Services: An Empirical Study in Tax Consultancies

2019 ◽  
Vol 3 (4) ◽  
pp. 209-222
Author(s):  
Philipp K. Görs ◽  
Henning Hummert ◽  
Anne Traum ◽  
Friedemann W. Nerdinger
Keyword(s):  
Work Engagement ◽  
Service Work ◽  
Psychological Consequences ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Positive Effects ◽  
Knowledge Intensive ◽  
The Impact ◽  
Positive Effect ◽  
Special Case

Digitalization is a megatrend, but there is relatively little knowledge about its consequences for service work in general and specifically in knowledge-intensive business services (KIBS). We studied the impact of digitalization on psychological consequences for employees in tax consultancies as a special case of KIBS. We compare two tax consulting jobs with very different job demands, those of tax consultants (TCs) and assistant tax consultants (ATCs). The results show that the extent of digitalization at the workplace level for ATCs correlates significantly positively with their job satisfaction. For TCs, the same variable correlates positively with their work engagement. These positive effects of digitalization are mediated in the case of ATCs by the impact on important job characteristics. In the case of TCs, which already have very good working conditions, the impact is mediated by the positive effect on self-efficacy. Theoretical and practical consequences of these results are discussed.

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