scholarly journals Business Process Simulation on Procedural Graphical Process Models

2021 ◽  
Author(s):  
Kristina Rosenthal ◽  
Benjamin Ternes ◽  
Stefan Strecker
Keyword(s):  
Business Process ◽  
Process Simulation ◽  
Process Management ◽  
Business Processes ◽  
Design Science ◽  
Science Research ◽  
Process Models ◽  
Tool Support ◽  
Future Research ◽  
Use Context

AbstractBusiness process simulation marks an essential technique for analyzing business processes and for reasoning about process improvement. With first contributions dating back to the mid-1990s, computerized business process simulation has been a continuing research focus and is widely acknowledged as foundational to Business Process Management research and practice. Reviewing contributions to the field published between 1990 and 2018, the authors assess the state of research on business process simulation and develop an organizing overview of research contributions discussing simulation approaches, tool support, results visualization, use context, application purposes, and adoption barriers. Findings inform future research on business process simulation by discussing paths for behavioral research on the use of business process simulation, user requirements, and adoption barriers as well as complementary paths for design science research addressing limitations of present approaches and simulation tool support.

Dynamic product line for Business Process Management

2015 ◽  
Vol 21 (6) ◽  
pp. 1224-1256 ◽  
Author(s):  
Roberto dos Santos Rocha ◽  
Marcelo Fantinato ◽  
Lucinéia Heloisa Thom ◽  
Marcelo Medeiros Eler
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Design Science ◽  
Science Research ◽  
Integrated Approach ◽  
Product Line ◽  
Content Type ◽  
Dynamic Techniques

Purpose – The purpose of this paper is to present the proposal of a Product Line (PL)-based approach for Business Process Management (BPM) projects that cover the entire BPM lifecycle and proposes integrating it with dynamic techniques still not used together. Design/methodology/approach – The authors carried out this work using the design science research methodology. The authors assessed the proposed approach using a classification procedure created through a series of specific attributes, which enables a comparison of the proposed integrated approach with related works selected from a systematic literature review. Findings – The comparative assessment has shown that the proposed approach presents the most comprehensive solution than any other similar one suggested for the same purpose, mainly in terms of the coverage of the entire BPM lifecycle and dynamic techniques. Research limitations/implications – Due to the high-level conceptual nature of the proposed approach, the authors could not evaluate it also in terms of some controlled experiment or a case study. Originality/value – The proposed approach aims at improving the management of business processes in organizations in a systematic way using concepts and techniques that exist in other areas, but not widely used together yet, such as BPM, service-oriented computing, and Software PL.

Business Process Management in the Classroom

2017 ◽  
Vol 19 (2) ◽  
pp. 17-28
Author(s):  
Ashwini Sarvepalli ◽  
Joy Godin
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
College Graduates ◽  
Process Models ◽  
Simulation Game ◽  
Future Research ◽  
Classroom Activities ◽  
Post Test

Organizations are increasingly adopting Business Process Management (BPM) approaches growing the need for BPM expertise in the industry (Bandara et al., 2010). This has resulted in growing demand for college graduates who have a thorough knowledge of business processes (Lee, 2008). Hadidi (2014) pointed out that development of courses and programs in BPM area has received huge consideration in academia during recent times. This paper presents a classroom activities for teaching Business Process Management using a paper-based simulation game conducted as part of an undergraduate IS course. The paper discusses various class activities involved such as execution of the simulation game, creation of graphical representations of processes followed in the game, and creation of Business Process models using Microsoft Visio software. A post-test survey was conducted to evaluate the understanding of BPM concepts learned and analyze the effectiveness of the simulation game. The paper concludes with recommendations for future research.

scholarly journals The Five Diamond Method for Explorative Business Process Management

2021 ◽  
Author(s):  
Thomas Grisold ◽  
Steven Groß ◽  
Katharina Stelzl ◽  
Jan vom Brocke ◽  
Jan Mendling ◽  
...  
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Design Science ◽  
Innovation Management ◽  
Science Research ◽  
Real World Applications ◽  
Value Propositions ◽  
Research Gap

AbstractExplorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artifacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies.

scholarly journals The Play Your Process Method for Business Process-Based Digital Game Design

2019 ◽  
Vol 6 (1) ◽  
pp. 27-48
Author(s):  
Tadeu Moreira de Classe ◽  
Renata Mendes De Araujo ◽  
Geraldo Bonorino Xexéo ◽  
Sean Siqueira
Keyword(s):  
Business Process ◽  
Game Design ◽  
Serious Games ◽  
Business Processes ◽  
Design Science ◽  
Design Method ◽  
Science Research ◽  
Process Models ◽  
Design Elements ◽  
Process Elements

Serious games have been understood as a useful tool to engage, educate and train individuals in many areas. They are also suitable for the business processes management area where it is expected that business-process-based digital games can bring together players (process actors) to better understand and learn organizational business processes. This paper presents a game design method for the development of serious games which aims to provide business process understanding to players, as well as to allow them to reflect on process challenges and difficulties. The design of serious business process games requires game designers to have business process modeling skills and instructions on how to represent business process elements in the game context. This research was conducted using the Design Science Research Methodology, and addresses the challenge of providing a method for the design of serious business process games. The method receives business process models as input and comprises steps to (i) map business process elements into game design elements, game design and development, and (ii) evaluate games with game designers, process actors, and game players. In order to validate the method, a set of games was built and evaluated with players. The designed games were evaluated as to adequate quality, although fun and entertainment can still be improved, and players´ understanding regarding process increase after games are played

Business Process Reuse and Standardization with P2P Technologies

2010 ◽  
pp. 516-529 ◽  
Author(s):  
José A. Rodrigues Nt ◽  
Jano Moreira de Souza ◽  
Geraldo Zimbrão ◽  
Geraldo Xexéo ◽  
Mutaleci Miranda
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Human Factor ◽  
Peer To Peer ◽  
Integrated System ◽  
Process Models ◽  
Cultural Changes

Business Process Management (BPM) brings together the idea of effectively managing organizations and properly using Information Technology to fulfill organizations’ needs. For this purpose, BPM systems are largely used nowadays. However, most process models are started from scratch, not having reuse promoted. Sometimes, large enterprises have the same business process implemented in a variety of ways due to differences in their departmental cultures or environments, even when using a unique integrated system. Additionally, although technology plays an important role in actually improving organizations, the human factor is still fundamental, since any improvement attempt goes through cultural changes. In this chapter, a peer-to-peer (P2P) tool is proposed as a way to cooperatively develop business processes models, minimizing the time needed to develop such models, reducing the differences among similar processes conducted in distinct organizational units, enhancing the quality of models, promoting reuse, and distributing knowledge.

scholarly journals Exploring potentials of digital nudging for business processes

2020 ◽  
Vol 26 (6) ◽  
pp. 1329-1347
Author(s):  
Sandra Bammert ◽  
Ulrich Matthias König ◽  
Maximilian Roeglinger ◽  
Tabitha Wruck
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Future Research ◽  
Content Type ◽  
Process Improvements ◽  
Business Environments ◽  
Digital Nudging ◽  
Agile Process

PurposeBusiness process improvement is vital for organizations as business environments are becoming ever more volatile, uncertain, complex and ambiguous. Process improvement methods help organizations sustain competitiveness. Many existing methods, however, do not fit emerging business environments as they entail initiatives with long implementation times, high investments and limited involvement of process participants. What is needed are agile process improvement approaches. The purpose of this paper is to explore the potential of digital nudging – a concept offering tools that lead individuals to better decisions – to improve business processes.Design/methodology/approachUsing process deviance as theoretical lens, an online experiment with 473 participants is conducted. Within the experiment, business processes and digital nudges are implemented to examine whether digital nudging can mitigate the weaknesses of existing process improvement methods.FindingsDigital nudging can influence the decisions of process participants and entail positive process deviance that leads to process improvement opportunities. Further, the research gives a first hint on the effectiveness of different digital nudges and lays the foundation for future research.Research limitations/implicationsSince exploring a completely new field of research and conducting the experiment in a synthetic environment, the paper serves as a first step toward the combination of digital nudging, business process improvements and positive process deviance.Originality/valueThe major achievement reported in this paper is the exploration of a new field of research. Thus, digital nudging shapes up as a promising foundation for agile process improvement, a discovery calling for future research at the intersection of digital nudging and business process management.

scholarly journals Improvement of Business-Activities in Telecommunication Enterprises by the eTOM Business-Process Structural Model Implementation

2010 ◽  
Vol 42 (1) ◽  
pp. 45-50
Author(s):  
Olga Korzachenko ◽  
Vadim Getman
Keyword(s):  
Business Process ◽  
Process Model ◽  
Process Management ◽  
Business Processes ◽  
Structural Model ◽  
Foreign Market ◽  
Process Models ◽  
High Quality ◽  
Telecommunication Companies ◽  
High Level

Improvement of Business-Activities in Telecommunication Enterprises by the eTOM Business-Process Structural Model Implementation For now, in front of telecommunication branch enterprises of Ukraine, there is a problem of activity improvement with the purpose of granting high-quality services and maintenance of competitive position, both on internal, and on a foreign market. To solve this problem, telecommunication companies appropriate to use the mechanisms of business-oriented process management and improvement of end-to-end business-processes. The purpose of this article is a choice of effective business-process model that will allow telecommunications companies to provide modern, high quality and cost competitive services. During research, conditions of the telecommunication branch enterprises of Ukraine were investigated and key problems of their activity were revealed. Existing business-process models have been considered and analyzed and the optimal model was chosen, according to the put criteria. By results of the analysis a conclusion was drawn, that to the enterprises for business-process modeling is expedient for using eTOM - high-level system business-oriented model aimed for providing of any technological services, including IT. As advantages from introduction eTOM at the Ukrainian enterprises were analyzed.

scholarly journals Business Process Management: A Comprehensive Survey

2013 ◽  
Vol 2013 ◽  
pp. 1-37 ◽  
Author(s):  
Wil M. P. van der Aalst
Keyword(s):  
Business Process ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
State Of The Art ◽  
Cost Savings ◽  
Process Models ◽  
Fundamental Process ◽  
Comprehensive Survey

Business Process Management (BPM) research resulted in a plethora of methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. This survey aims to structure these results and provide an overview of the state-of-the-art in BPM. In BPM the concept of a process model is fundamental. Process models may be used to configure information systems, but may also be used to analyze, understand, and improve the processes they describe. Hence, the introduction of BPM technology has both managerial and technical ramifications and may enable significant productivity improvements, cost savings, and flow-time reductions. The practical relevance of BPM and rapid developments over the last decade justify a comprehensive survey.

scholarly journals R-BPM: Uma Metodologia para Gerenciamento de Processos de Negócios Consciente dos Riscos

2016 ◽  
Vol 9 (4) ◽  
pp. 05-37
Author(s):  
Fábio Da Silva Ferreira ◽  
Carina Frota Alves ◽  
Rosa Candida Cavalcanti
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Design Science ◽  
Science Research ◽  
Design Science Research

Na busca por agilidade, economia e qualidade em seus processos, um número crescente de empresas tem adotado técnicas de Gerenciamento de Processos de Negócios (Business Process Management – BPM). No entanto, mesmo gerenciados, os processos podem enfrentar riscos que podem causar forte impacto sobre os objetivos da organização caso estes riscos não sejam gerenciados de forma apropriada. Este artigo tem como objetivo construir e avaliar uma metodologia para realizar o gerenciamento de riscos em processos de negócios de forma integrada com o ciclo de vida BPM. A metodologia, chamada de R-BPM, é composta de um modelo de fases e de uma ferramenta de apoio. Ela é inspirada na estrutura de gerenciamento de riscos do COSO e foi construída através da estratégia de Design Science Research. Para realizar a avaliação da metodologia, ela foi aplicada em uma organização experiente em BPM e avaliada através de um survey com pesquisadores e especialistas na área. Os resultados mostram que a metodologia permite que as atividades relacionadas à gestão de riscos sejam executadas em conjunto com o ciclo de vida BPM. A integração entre atividades de riscos e processos de negócios otimiza recursos e fornece uma visão holística dos processos de negócios e seus riscos associados.

scholarly journals Synchronous gesture manipulation for collaboration and coordination of co-located Business Process Modelling

2015 ◽  
Author(s):  
Brenda Scholtz ◽  
Andre Calitz ◽  
Irene Snyman
Keyword(s):  
Business Process ◽  
Design Science ◽  
Science Research ◽  
Process Modelling ◽  
Process Models ◽  
Proof Of Concept ◽  
Business Process Modelling ◽  
Individual Contributions ◽  
Coordination And Collaboration

The purpose of this study was to investigate approaches (techniques and technologies) for the coordination of collaborative tasks using synchronous gesture manipulation. Business Process Modelling (BPM) tasks are often performed in teams of modellers who need to collaborate with each other in order to coordinate and integrate their individual contributions into the various process models in a co-located environment. These collaborative BPM tasks were used as a case study in order to develop the artifact (the BPM-Touch approach) as a proof of concept. The BPM-Touch approach allows for the coordination and collaboration of BPM tasks in co-located modelling teams using synchronous gesture manipulation approaches. The Design Science Research (DSR) methodology was used and several cycles of developing and evaluating the artifact took place. This paper reports on the last cycle and set of evaluations. The proposed approach was implemented in a BPM software package in order to provide empirical validation. Usability evaluations of the software were undertaken with both students and BPM professionals as participants. The empirical results of the evaluations revealed that the participants found the approach to be effective and rated the usability and satisfaction of the collaboration and gesture manipulation aspects of the software positively.

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