The relation of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems

The hands-on use of complex, industrial Enterprise Resource Planning (ERP) systems in educational contexts can be costly and complex. Tools that simulate the hands-on use of an ERP system have been proposed as alternatives. Research into the perceived usefulness (PU) and perceived ease of use (PEOU) of these simulation tools in an m-learning environment is limited. As part of this study, an m-learning simulation application (SYSPRO Latte) was designed based on experiential learning theory and on a previously proposed theoretical framework for m-learning. The application simulates the hands-on experience of an ERP system. The purpose of this paper is to analyse the results of a study of 49 students who used SYSPRO Latte and completed a questionnaire on its PEOU and PU. The results revealed that students perceived SYSPRO Latte to be easy to use and useful, and verified other studies identifying a correlation between PEOU and PU. The study also confirmed the benefits of simulation-based learning and m-learning particularly for content presentation. The importance of considering design principles for m-learning applications was highlighted. This study is part of a larger, comprehensive research project that aims at improving learning of ERP systems in higher education.

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Users Satisfaction and ERP Implementation Success

Information Management and Business Review ◽

10.22610/imbr.v3i5.943 ◽

2011 ◽

Vol 3 (5) ◽

pp. 265-272 ◽

Cited By ~ 1

Author(s):

Muhammad Jamil Anjum

Keyword(s):

Enterprise Resource Planning ◽

User Satisfaction ◽

Success Factors ◽

Resource Planning ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Erp Implementation ◽

Erp System ◽

Internal Support

An Enterprise Resource Planning (ERP) system encompasses the mechanisms and inklings conducted for the solidified management of enterprise as all-inclusive from the discernment of consequential exertion of management expedients to embellish the expedience of the business. Several organizations have implemented ERP system but none of them has claims the desire results. User satisfaction is considered as central indicators of ERP project success. This study was conducted in Pakistani industry with the purpose to indentify and ensure potential success factors of ERP implementation. On the bases of extensive theoretical underpinning, measurement constructs of success factors of ERP implementation were identified. Survey instrument was developed from those success factors. Total three hundred and fifty questionnaires were distributed randomly to ERP users working in Telecom, engineering, Oil and Gas and Government sector. Out of distributed questionnaires two hundred and twenty eight (N=228) questionnaires were retrieved back. The responses were systematically entered, cleaned, and screened in statistical package for social science (SPPS). The core statistical techniques used in this study are regression and correlation analysis. The study finds that user satisfactions have positive and significance relationship with perceived usefulness of ERP system, Perceived ease of use of ERP, Internal support and compatibility of ERP system whereas as results demonstrability of ERP system is found to insignificantly related to ERP user satisfaction. The study further investigates that perceived usefulness, perceived ease of use, internal support, and compatibility of ERP system is perceived as important factors for ERP success. The findings suggests that all those interested in better business results and reliable business solutions should consider proper procedure review of software capabilities with confined focus on results demonstrability before embarking on ERP system implementation.

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Determination the Factors that Affect the Use of Enterprise Resource Planning Information System through Technology Acceptance Model

International Journal of Business and Management ◽

10.5539/ijbm.v11n10p91 ◽

2016 ◽

Vol 11 (10) ◽

pp. 91 ◽

Cited By ~ 2

Author(s):

Akca Yasar ◽

Gokhan Ozer

Keyword(s):

Information System ◽

Information Systems ◽

Technology Acceptance ◽

Technology Acceptance Model ◽

Enterprise Resource Planning ◽

Resource Planning ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Acceptance Model

In order to survive in today’s global competitive environment, businesses have to use information systems during management and production processes. Technology Acceptance Model (TAM) is developed by Davis (1989). According to this model, the use of a new information system depends on perceived ease of use and perceived usefulness variables. This study analyzes the factors that affect the use of Enterprise Resource Planning (ERP) software, which is an information system, in the frame of TAM variables. 236 companies that use these information systems participated in the survey. It is determined that, eleven independent variables, which are taken into consideration in the scope of user characteristics, innovative characteristics, organizational and environmental characteristics factors, have statistically meaningful and positive effect on perceived ease of use and perceived usefulness which represent TAM parameters. Similarly, it is determined that, perceived ease of use and perceived usefulness have a positive and statistically meaningful effect on the use of ERP.

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Pengaruh Perceived Usefulness, Perceived Ease Of Use, Attitude Toward Using Dan Behavior Intention To Use Terhadap Actual System Use Dalam Implementasi Teknologi Enterprise Resource Planning (ERP) System (Studi Pada End User ERP System Di PT Semen Gresik)

Jurnal Manajemen dan Inovasi (MANOVA) ◽

10.15642/manova.v2i2.191 ◽

2019 ◽

Vol 2 (2) ◽

pp. 31-46

Author(s):

Niswah Muliati

Keyword(s):

Enterprise Resource Planning ◽

Resource Planning ◽

Ease Of Use ◽

Perceived Usefulness ◽

Intention To Use ◽

Perceived Ease Of Use ◽

Actual System ◽

Erp System ◽

Behavior Intention ◽

Behavioral Intention To Use

All dimensions of corporate experience in technology development, therefore the management has to be resourceful and scrupulous to take notice of the latest technological developments as part of efforts to optimize the expected performance and progress. One proof of current information technology advancement is the implementation of Enterprise Resource Planning system (ERP). The results of this research showed an effect of perceived ease of use to perceived usefulness is 72,9% (R 2 = 0,531, t = 12,882) , the perceived ease of use to attitude toward using is 60,1% (R 2 = 0,702, t = 8,927) , the perceived usefulness to attitude toward using is 29,1% (R 2 = 0,702, t = 3,564) , the attitude toward using of behavioral intention to use is 74,1% (R 2 = 0,549, t = 14,778) , and the behavioral intention to use the system to actual system use is 36,2% (R 2 = 0,131, t = 4,603). This research proves that the user acceptance of a technology strongly influenced by perceived ease of use and perceived usefulness which are emerging acceptances and then behavior intention to use where as to reveal the using of a real system in the intensity of usage time

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Investigating the Adoption of ERP Systems

Journal of Information Technology Research ◽

10.4018/jitr.2020010107 ◽

2020 ◽

Vol 13 (1) ◽

pp. 96-117

Author(s):

Sahem Isam Al-Adwan ◽

Abdel salam Abdel hammed Habahbeh

Keyword(s):

Technology Acceptance ◽

Enterprise Resource Planning ◽

Resource Planning ◽

Ease Of Use ◽

Perceived Usefulness ◽

Planning System ◽

Perceived Ease Of Use ◽

Software Usability ◽

Task Support ◽

The Impact

Software usability is one of the important issues of human computer interaction. It is a critical quality factor that controls the quality and the performance of any interactive software. This study aims to investigate the impact of usability attributes on end-user's acceptance of enterprise resource planning by extending the technology acceptance model to include five usability attributes, namely: task support, presentation, navigation, learnability and memorability. At the time of writing this article, to the best-known knowledge, there have been no studies in Jordan that have investigated the impact of software usability on the end users' continuous intention to use an enterprise resource planning system. The proposed research model is validated by conducting a survey from Dawacom Pharmacies based in Amman, Jordan. The results show that nine out of eleven hypotheses are significant. The findings indicate that all attributes have a significant impact on user acceptance. Except, the task support does not have a significant effect on perceived usefulness and perceived ease of use.

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An empirical investigation of organizations’ switching intention to cloud enterprise resource planning: a cost-benefit perspective

Information Development ◽

10.1177/0266666917743287 ◽

2017 ◽

Vol 35 (2) ◽

pp. 290-302 ◽

Cited By ~ 4

Author(s):

Yu-Wei Chang ◽

Ping-Yu Hsu

Keyword(s):

Cloud Computing ◽

Enterprise Resource Planning ◽

Perceived Control ◽

Perceived Risk ◽

Cost Benefit ◽

Resource Planning ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Privacy Concerns

Although cloud computing has a number of benefits, privacy risks play a critical role in organizations’ decisions to switch to cloud services. However, few studies on cloud adoption have investigated effects of both benefits and costs on switching intention. Based on cost-benefit analysis and technology acceptance model, this study develops a research model to investigate how benefits (perceived usefulness and perceived ease of use) and costs (perceived risk and privacy concerns) influence organizations’ switching intention to cloud Enterprise Resource Planning (ERP). The model also accounts for trust and perceived control in the context of cloud computing. Perceived usefulness, perceived ease of use, and privacy concerns significantly affect switching intention. Trust can enhance perceived usefulness and perceived ease of use and reduce perceived risk. Perceived control can also reduce perceived risk and privacy concerns. The findings are useful to understand switching issues from traditional ERP to cloud ERP for both researchers and practitioners.

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Development and Pilot-test of Blockchain based MyHealthData Platform (Preprint)

10.2196/preprints.31221 ◽

2021 ◽

Author(s):

Hyung-Jin Yoon ◽

Ye Seul Bae ◽

Yujin Park ◽

Taekhoon Kim ◽

Taehoon Ko ◽

...

Keyword(s):

User Satisfaction ◽

Personal Information ◽

Personal Data ◽

Mobile App ◽

Ease Of Use ◽

Perceived Usefulness ◽

Data Conversion ◽

Perceived Ease Of Use ◽

Health Checkup ◽

Healthcare Data

BACKGROUND The concept of MyData emerged as a paradigm shift in personal data management and the process of seeking to transform the current organization-centered system. MyData enables the utilization of one’s own personal information that is scattered among various institutions as a system for data subjects to exercise rights of self-determination. OBJECTIVE We aimed to develop and demonstrate a MyData platform (MyHealthData) that allows data subjects to download and manage health-related personal data stored in various medical institutions. METHODS The platform consists of a mobile app for users, API (application program interface) for data conversion and exchange installed in the hospital information system (HIS), and a relay server connected to the blockchain to prove data integrity. User surveys were conducted to explore perceived usefulness, perceived ease of use, and satisfaction. RESULTS We provided four services to users through the platform developed in this study: inquiring about medical and health checkup records, health coaching, checking conditions of participation in clinical research, and claims, by using an app. A total of 1,228 participants signed for the service and the overall user satisfaction was high, especially with ‘inquire about medical and health checkup records.’ CONCLUSIONS MyData brings a user-centered paradigm in which data subjects can directly participate in the use of their own data. MyData will improve healthcare data interoperability, allowing it to be used not only in research areas but also in other areas by sharing and integrating various healthcare data.

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User Acceptance of eGovernment Services

Public Affairs and Administration ◽

10.4018/978-1-4666-8358-7.ch086 ◽

2015 ◽

pp. 1684-1697

Author(s):

Serdar Yarlıkaş ◽

İbrahim Arpacı ◽

Gülgün Afacan

Keyword(s):

Factor Analysis ◽

Technology Acceptance ◽

User Satisfaction ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Actual System ◽

Public And Private ◽

Content System ◽

Acceptance Model

This chapter identifies user satisfaction levels of eGovernment services. Technology Acceptance Model (TAM) deals with the prediction of the acceptability of an information system. TAM posits that perceived usefulness and perceived ease of use determine an individual's adoption of a system with intention to use serving as a mediator of actual system usage. In this chapter, a modified version of the TAM is proposed to predict the acceptability of eGovernment services and to identify the modifications, which must be brought to the system in order to make it acceptable to users. In the chapter, one of the most used eGovernment projects, e-school, is investigated according to TAM. An Internet-based survey questionnaire was applied to identify factors that influence users' satisfaction from one of the eGovernment services in Turkey. The sample was 30 teachers, who are working in public and private schools. A factor analysis was conducted on the questionnaire items, and a regression analysis, dependent on the factor analysis, was performed to determine and evaluate the effects of the factors on user satisfaction. The authors found that five main factors have significant affect on the satisfaction of users related to the e-School system. These factors are utilitarian ease of use, system usefulness, system content, system usability, and ease of use. The authors contributed to existing literature by adding a new construct, which refers to utilitarian ease of use.

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The Factors Influence Suppliers Satisfaction of Green Supply Chain Management Systems in Taiwan

Innovations in Supply Chain Management for Information Systems ◽

10.4018/978-1-60566-974-8.ch011 ◽

2011 ◽

pp. 248-261

Author(s):

Hsiu-Chia Ko ◽

Fan-Chuan Tseng ◽

Chun-Po Yin ◽

Li-Chun Huang

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

User Satisfaction ◽

Computer Anxiety ◽

Ease Of Use ◽

Perceived Usefulness ◽

Green Supply Chain Management ◽

Green Supply Chain ◽

Perceived Ease Of Use ◽

Chain Management

This study investigated user satisfaction when a new interorganizational information system (green supply chain management system; GSCMS) was introduced to a supplier by a leader in the Taiwan electronic industry. GSCMS providers, according to the requirements of the supplier network leader, trained the representatives of suppliers. All suppliers of two sample vendors (manufacturers of electronic products) were surveyed. Five putative influencing factors were considered: perceived usefulness, perceived ease of use, training, computer anxiety, and computer self-efficacy. We find four factors significantly affect user satisfaction. The results show that the training provided by focal vendors will influence the satisfaction of users. Next, the anxiety and uncertainty experienced by users decreases when they acquire more knowledge about the operation of the new GSCMS. Finally, user satisfaction can be increased by designing the functions and interfaces of a GSCMS in accordance with the user perceptions of usefulness and ease of use, moreover, implications and suggestions are also discussed.

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Enhancing Entrepreneurship

Advances in Business Strategy and Competitive Advantage - Entrepreneurial Development and Innovation in Family Businesses and SMEs ◽

10.4018/978-1-7998-3648-3.ch006 ◽

2020 ◽

pp. 87-108

Author(s):

Nikolaos G. Bitzidis ◽

Sotirios G. Dimitriadis ◽

George I. Karavasilis ◽

Evangelos C. Kehris ◽

Vasiliki G. Vrana

Keyword(s):

User Satisfaction ◽

Perceived Risk ◽

Structural Equation ◽

Public Procurement ◽

Business Environment ◽

Ease Of Use ◽

Perceived Usefulness ◽

Added Value ◽

Perceived Ease Of Use ◽

Entrepreneurial Activities

One of the major roles of governments is to create a favorable business environment for fostering entrepreneurial activities, including good infrastructure and a culture that encourages the adoption of technologies. In such a policy context, the Greek National Electronic Public Procurement System (ESIDIS) was developed. The use of ESIDIS is mandatory for the employees, and its success depends on users' satisfaction. The chapter investigates the factors influencing employees' satisfaction when using the system. Perceived usefulness, perceived ease-of-use, perceived risk, and willingness to learn were investigated using empirical research. Structural equation modeling was used for the analysis of the data. Perceived usefulness has the most significant role in determining user satisfaction while risks importance is diminished when users understand the usefulness of the system for their job performance. Managers and policymakers should take these factors into consideration in order to improve users' satisfaction and consequently maximize the added value of the system for the entrepreneurs.

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