Measuring General Surgery Residents’ Communication Skills From the Patient’s Perspective Using the Communication Assessment Tool (CAT)

2015 ◽  
Vol 72 (1) ◽  
pp. 108-116 ◽  
Author(s):  
Julie M. Stausmire ◽  
Constance P. Cashen ◽  
Linda Myerholtz ◽  
Nancy Buderer
Keyword(s):  
Communication Skills ◽  
General Surgery ◽  
Assessment Tool ◽  
Patient’S Perspective ◽  
Communication Assessment

scholarly journals Translation and Cultural Adaptation of a Romanian Version of the Communication Assessment Tool (CAT_Ro)

2020 ◽  
Author(s):  
Andra Rodica Balanescu ◽  
Violeta Claudia Bojinca ◽  
Ana Maria Schweitzer ◽  
Bogdan Joca ◽  
Denise Ani Mardale ◽  
...  
Keyword(s):  
Pilot Study ◽  
Interpersonal Communication ◽  
Communication Skills ◽  
Cultural Adaptation ◽  
Assessment Tool ◽  
Health Providers ◽  
Communication Assessment ◽  
Gender Education ◽  
Quality Of Medical Care ◽  
Translation And Cultural Adaptation

Abstract Background: The communication between health providers and patients influences the quality of medical care. The Communication Skills Assessment (CAT) is a reliable, validated tool, which was developed to assess interpersonal communication skills between physicians and patients. The purpose of this study was to obtain a Romanian version of the CAT (CAT_Ro), using a controlled and systematic process to translate and cross-culturally adapt the original questionnaire, since there are no validated instruments to assess healthcare professionals’ communication capability in Romania. Methods: The study was conducted in two Departments of Internal Medicine and Rheumatology from Bucharest, Romania, using a rigorous scientific methodology for the translation process, according to literature recommendations, implicating conceptual evaluation, semantics, and cultural adaptation, which involved several steps. The updated version was pre-tested in a pilot study, which included 89 outpatients. Results: The results showed a narrow range of variability in item interpretation, without differences in patients’ responses according to variables such as age, gender, education, disease type, number of previous visits with the same doctor. Conclusion: CAT-Ro is the result of a comprehensive process study. It represents the first translation and cultural adaptation in Romanian of an instrument able to assess the health providers’ communication skills, which was validated in a pilot study and is to be used in more extensive studies with patients from several specialties.

Provision of Parent Feedback via the Communication Assessment Tool: Does It Improve Resident Communication Skills?

2019 ◽  
Vol 19 (2) ◽  
pp. 152-156 ◽  
Author(s):  
Dominick DeBlasio ◽  
Francis J. Real ◽  
Nicholas J. Ollberding ◽  
Melissa D. Klein
Keyword(s):  
Communication Skills ◽  
Assessment Tool ◽  
Communication Assessment ◽  
Parent Feedback

scholarly journals Assessing Family Medicine Residents’ Communication Skills in Oman Using the Communication Assessment Tool: A Cross-sectional Study

2021 ◽  
Keyword(s):  
Family Medicine ◽  
Communication Skills ◽  
Primary Care Physicians ◽  
Assessment Tool ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Communication Assessment ◽  
The Family ◽  
Family Medicine Residents

Objective: Primary care physicians are the first means of access to further healthcare services and act as a doorkeeper for different specialties at the secondary and tertiary levels; thus, communication skills are one of the most vital skills to be taught to residents in the family medicine specialty. This study aimed to evaluate the communication skills of family medicine residents in Oman from the perspective of their patients. Methods: This cross-sectional study was performed at the Family and Community Medicine Clinic of Sultan Qaboos University Hospital as well as various Ministry of Health training health centers in Muscat, Oman. An Arabic version of the validated 14-item Communication Assessment Tool (CAT) was used to evaluate patients’ perceptions regarding the communication skills of family medicine residents at the end of their consultation. Data were collected between September 2020 and May 2021 from 602 patients who received care or interacted with 60 residents from the Oman Medical Specialty Board (OMSB) Family Medicine Residency Program at different residency levels. Results: The mean percentage of CAT items rated as excellent was 73.8%. The item “Treated me with respect” was most commonly rated as excellent (84.2%), whilst the item "Involved me in decisions as much as I wanted" was least frequently rated as excellent (62.0%). Various factors were found to significantly affect CAT rating, including residency level, type of clinic, number of times seeing the same resident, and the patient's education level. In contrast, other factors such as time of consultation, the gender of either the resident or the patient, and the nationality of the patient did not affect CAT rating. Conclusion: Some areas of weakness especially with the item "encouraged me to ask questions" and involved me in decisions as much as I wanted" identified in the communication skills of OMSB family medicine residents. These findings are comparable with those reported by similar studies worldwide.

Patients with schizophrenia assessing psychiatrists’ communication skills

2017 ◽  
Vol 41 (S1) ◽  
pp. s827-s828
Author(s):  
A. Pestana Santos ◽  
V. Santos ◽  
I. Carvalho
Keyword(s):  
Communication Skills ◽  
Assessment Tool ◽  
Daily Practice ◽  
Cross Sectional Study ◽  
Family Type ◽  
Communication Styles ◽  
External Observer ◽  
Cross Sectional ◽  
Communication Assessment ◽  
Competing Interest

The doctor-patient relationship constitutes the matrix of the entire medical practice. One way in which doctors develop a positive rapport with their patients is through appropriate communication. Evidence suggests that doctors do not communicate with their patients as they should. Important gaps are observed in doctors’ communication with patients with schizophrenia.AimExamine psychiatrists’ communication skills as assessed by their patients with schizophrenia and through external observation, considering patients’ socio-demographic and clinical variables and analyse the importance that aspects of communication have for patients.MethodologyThis cross-sectional study involved a sample of 30 patients and 11 doctors. An adapted and culturally validated version of the Communication Assessment Tool was used for data collection. Data were analysed in IBM SPSS Statistics®, version 24.ResultsMale patients constituted 86.7% of the sample and mean age was 46.7 ± 13.3. The overall mean percentage of items rated as excellent by patients was 57.4%. On the other hand, external observer percentage of excellent scores was much lower when compared with patients’ scores. Single, divorced or widower/widow patients, patients with higher educational level and patients with shorter number of years in medical treatment gave significantly higher scores to psychiatrists’ communication. Patients’ sex, age, occupation residence and family type did not yield statistically significant effects on patients’ ratings.ConclusionsCommunication is at the heart of psychiatrists’ daily practice. Many communication styles might be needed, depending on the nature of clinical encounters and patient expectations. Specific training is required to optimise psychiatrists’ communication skills on everyday practice.Disclosure of interestThe authors have not supplied their declaration of competing interest.

scholarly journals Translation and cultural adaptation of a romanian version of the communication assessment tool (CAT_Ro)

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Andra Rodica Balanescu ◽  
Violeta Claudia Bojinca ◽  
Ana-Maria Schweitzer ◽  
Bogdan Joca ◽  
Denise Ani Mardale ◽  
...  
Keyword(s):  
Pilot Study ◽  
Interpersonal Communication ◽  
Communication Skills ◽  
Cultural Adaptation ◽  
Assessment Tool ◽  
Health Providers ◽  
Communication Assessment ◽  
Gender Education ◽  
Quality Of Medical Care ◽  
Translation And Cultural Adaptation

Abstract Background The communication between health providers and patients influences the quality of medical care. The Communication Skills Assessment (CAT) is a reliable, validated tool, which was developed to assess interpersonal communication skills between physicians and patients. The purpose of this study was to obtain a Romanian version of the CAT (CAT_Ro), using a controlled and systematic process to translate and cross-culturally adapt the original questionnaire, since there are no validated instruments to assess healthcare professionals’ communication capability in Romania. Methods The study was conducted in two Departments of Internal Medicine and Rheumatology from Bucharest, Romania, using a rigorous scientific methodology for the translation process, according to literature recommendations, implicating conceptual evaluation, semantics, and cultural adaptation, which involved several steps. The updated version was pre-tested in a pilot study, which included 89 outpatients. Results The results showed a narrow range of variability in item interpretation, without differences in patients’ responses according to variables such as age, gender, education, disease type, number of previous visits with the same doctor. Conclusion CAT-Ro is the result of a comprehensive process study. It represents the first translation and cultural adaptation in Romanian of an instrument able to assess the health providers’ communication skills, which was validated in a pilot study and is to be used in more extensive studies with patients from several specialties.

scholarly journals A Multimodal Curriculum With Patient Feedback to Improve Medical Student Communication: Pilot Study

2019 ◽  
Vol 21 (1) ◽  
pp. 115-121
Author(s):  
Nicole Dubosh ◽  
Matthew Hall ◽  
Victor Novack ◽  
Tali Shafat ◽  
Nathan Shapiro ◽  
...  
Keyword(s):  
Communication Skills ◽  
Assessment Tool ◽  
Medical Center ◽  
Academic Medical Center ◽  
Effective Means ◽  
Intervention Group ◽  
Control Group ◽  
Communication Assessment ◽  
Patient Feedback ◽  
Fourth Year Medical Students

Introduction: Despite the extraordinary amount of time physicians spend communicating with patients, dedicated education strategies on this topic are lacking. The objective of this study was to develop a multimodal curriculum including direct patient feedback and assess whether it improves communication skills as measured by the Communication Assessment Tool (CAT) in fourth-year medical students during an emergency medicine (EM) clerkship. Methods: This was a prospective, randomized trial of fourth-year students in an EM clerkship at an academic medical center from 2016-2017. We developed a multimodal curriculum to teach communication skills consisting of 1) an asynchronous video on communication skills, and 2) direct patient feedback from the CAT, a 15-question tool with validity evidence in the emergency department setting. The intervention group received the curriculum at the clerkship midpoint. The control group received the curriculum at the clerkship’s end. We calculated proportions and odds ratios (OR) of students achieving maximum CAT score in the first and second half of the clerkship. Results: A total of 64 students were enrolled: 37 in the control group and 27 in the intervention group. The percentage of students achieving the maximum CAT score was similar between groups during the first half (OR 0.70, p = 0.15). Following the intervention, students in the intervention group achieved a maximum score more often than the control group (OR 1.65, p = 0.008). Conclusion: Students exposed to the curriculum early had higher patient ratings on communication compared to the control group. A multimodal curriculum involving direct patient feedback may be an effective means of teaching communication skills.

scholarly journals Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia

2019 ◽  
Vol 11 (4s) ◽  
pp. 141-145 ◽  
Author(s):  
Gelila Kidane Goba ◽  
Jessica George ◽  
Mussie Alemayehu ◽  
Fasika Amdeslasie ◽  
Ken Divelbess ◽  
...  
Keyword(s):  
Communication Skills ◽  
Assessment Tool ◽  
High Reliability ◽  
The United States ◽  
Northern Ethiopia ◽  
Group Discussions ◽  
Tigray Region ◽  
Communication Assessment ◽  
Back Translation ◽  
Ayder Referral Hospital

ABSTRACT Background Ethiopia has experienced tremendous growth in medical education beginning in the early 2000s. Research shows a need for emphasis on empathy and compassionate care in this setting. In the United States, the Communication Assessment Tool (CAT) is a widely used, validated survey measuring provider-patient interactions. Objective The goal of this study was to translate, culturally adapt, and pilot the CAT to allow it to be used with trainees and patients in Ethiopia. Methods Bilingual experts translated the CAT into Tigrigna, the primary language of the Tigray region in northern Ethiopia, followed by focus group discussions, back translation, and review by the original author of the CAT. The translated tool was administered to the patients of resident physicians in 6 specialties at Ayder Referral Hospital between December 2016 and February 2017. Results Our translation of the CAT into Tigrigna had semantic, idiomatic, and experiential equivalence. Of 1024 patients recruited, 1002 (98%) completed interviews using the CAT. Mean score was 3.09; 3% of all scores were excellent and 54% were good. Cronbach's alpha score for the full survey was 0.942, demonstrating high reliability. Conclusions The translated CAT in Tigrigna can be used to assess communication skills in Ethiopian residents. Both mean score and percentage of excellent scores were considerably lower than scores in other countries, suggesting that there may be opportunities for improvement in residents' communication skills.

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