A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations

2003 ◽  
Vol 56 (4) ◽  
pp. 341-351 ◽  
Author(s):  
Debbie Thorne McAlister ◽  
Robert C Erffmeyer
2016 ◽  
Vol 34 (1) ◽  
pp. 155-198
Author(s):  
Elizabeth Bussiere

Sweeping across the social and political landscape of the northeastern United States during the late 1820s and early 1830s, the Antimasonic Party has earned a modest immortality as the first “third” party in American history. In pamphlets, speeches, sermons, protests, and other venues, Antimasons lambasted the fraternal order of Freemasonry as undemocratic, inegalitarian, and un-Christian, reviling it as a threat to the moral order and civic health of the Early Republic. Because they believed that the fraternal organization largely controlled all levels of government, antebellum Antimasons first created a social movement and then an independent political party. Even before the full emergence of modern mass democratic politics, Antimasons demonstrated the benefits of party organization, open national nominating conventions, and party platforms. Scholars with otherwise different perspectives on the “party period” tend to agree that Antimasonry had an important impact on what became the first true mass party organizations—the Jacksonian Democrats and the Whigs—and helped push the political culture in a more egalitarian and populist direction.


Author(s):  
Christine E. Storer ◽  
Geoffrey N. Soutar ◽  
Mohammed Quaddus

This chapter suggests the use of comparative pairs analysis as a method of collecting data for inter-organizational information system and chain research. It is argued that chains of organizations can be analyzed by collecting data from a focal firm about upstream suppliers and downstream customers. By comparing pairs of respondents within the focal firm, the differences between customers and suppliers can be analyzed. In addition, it is suggested that by asking each respondent to discuss two third-party organizations, differences in responses can be highlighted and explained during the data collection process. This can provide a rich source of data to explain results obtained.


2008 ◽  
pp. 2814-2829
Author(s):  
Robin L. Wakefield ◽  
Dwayne Whitten

Despite the fact that over half of U.S. residents are now online, Internet users hesitate to enter into transactions with e-retailers in the absence of certain assurances. Recent IS research shows that institution-based assurance structures, such as Web seals, are drivers of online trust. We extend the research in online trust to include the effect of third-party organization (TPO) credibility on both Internet users’ perceptions of assurance structures and purchase risk. Findings indicate that TPO credibility is positively related to the value that Internet users assign to assurance structures and negatively related to perceptions of purchase risk. Furthermore, perceptions of TPO credibility are strongly associated with users’ trusting attitudes toward the e-retailer. For some online consumers, trust may have less to do with privacy and security and more to do with the reputation of the TPO. These findings have important implications for the design of Web sites, the selection of assurance providers and services, and the reputation of both e-retailers and providers.


Author(s):  
I. Bola Udegbe

This paper examines women’s role in community leadership and implications for their involvement in conflict transformation processes. Using content analysis of selected third-party interventions in conflict transformation in some Nigerian communities, the paper discusses the structures and processes through which women were excluded. Furthermore, the paper analyses women-driven peace initiatives and suggests strategies for actively increasing women’s participation in conflict transformation in their communities.


2016 ◽  
Vol 3 (1) ◽  
Author(s):  
Atik Wartini Muhammad Askar

This research is based on a literature review, in this study the theme was related to the Koran and utilization of educational games for children early age, in this paper, there are three first questions how the Koran speaks of utilization Educational games, both what just utilization educational games, and any third party utilization educational games, with the method of content analysis it will be produced first know the Koran speaks utilization of educational games, second, meaning educational games, and third to know what can be utilized in educational games.


2021 ◽  
Vol 296 ◽  
pp. 08007
Author(s):  
A.F. Stepus ◽  
O.B. Glavatskikh ◽  
N.N. Pushina ◽  
A.I. Troyanskaya ◽  
N.N. Kharitonova

A variant of the assessment of training and the increment of qualifications is proposed with the aim of further assigning a categoiy for working specialties or a categoiy for specialists and professions of a long training period. The scientific foundations of the increase in the qualifications of domestic and foreign researchers have been worked out for the development of a quantitative calculation of this increase. The practical use of this gain has also been analyzed in learning processes in its various types. This system allows the employee to influence the process of improving their qualifications. It is important that this technique will allow a self-learning organization to create a self-learning system, the personnel of which, among other things, are able to train in third-party organizations, which increases the competitiveness of both the enterprise and employees in the constantly changing modem conditions and the instability of the global economic management system.


2018 ◽  
Vol 46 (3) ◽  
pp. 459-470 ◽  
Author(s):  
Seungsin Lee ◽  
Jungkun Park ◽  
Hyowon Hyun ◽  
Seungyup Back ◽  
Sukhyung Bryan Lee ◽  
...  

We examined consumer complaining behavior on a third-party website at different times during a 1-year period, with a focus on seasonal differences in complaints made during the year. We collected 1,799 complaints as data from the website and applied both content analysis and critical incident technique to identify whether or not there were seasonal differences in reasons for reporting complaints and the frequency of complaints. Results showed that there were differences in frequency and type of complaint between the nonholiday shopping season and the holiday shopping season from Thanksgiving to Christmas. Our findings contribute to a topic on which there is a paucity of empirical research.


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