scholarly journals Government Contracting Services to Social Organisations in China: A Review of Research for Future Enquiry

2021 ◽  
pp. 1-21
Author(s):  
Regina Enjuto Martinez ◽  
Yuanyuan Qu ◽  
Jude Howell
Keyword(s):  
Public Sector ◽  
Empirical Evidence ◽  
Social Services ◽  
Policy Research ◽  
Theory And Practice ◽  
Quality Of Services ◽  
Government Contracting ◽  
Sector Reform ◽  
Public Sector Efficiency

Contracting of social services has been adopted in China as an innovation in welfare provision. This article reviews the emerging literature on contracting of services to social organisations in China in order to identify lines of further enquiry. It reviews research published in the English and Chinese languages up to 2018. We identify three distinct narratives: public sector reform, improvement of welfare service quality and capacity, and transformation of state-society relations. We contrast the identified narratives with the empirical evidence produced for the Chinese case. We demonstrate that, despite contradictory empirical evidence, the premise that contracting improves public sector efficiency and quality of services predominates. The narrative that contracting transforms state-society relations is contested. This article contributes to the understanding of how contracting of services is justified in theory and practice, and proposes an agenda for future social policy research on contracting of services to social organisations in China.

Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India

2010 ◽  
Vol 2 (3) ◽  
pp. 53-73 ◽  
Author(s):  
Anand Parkash Bansal ◽  
Vishnuprasad Nagadevara
Keyword(s):  
Structural Change ◽  
Public Sector ◽  
Public Perception ◽  
Demographic Characteristics ◽  
Quality Of Services ◽  
The Public ◽  
Military Engineer ◽  
Infrastructure Provision ◽  
And Performance

Customer satisfaction and client orientation concepts are needed in all service providing organisations, including those engaged in construction and infrastructure provision within the public sector where the public perception about their services is at its lowest. This study measures the expectations and perceptions of various service elements among clients of Military Engineer Services (MES) in India. Customers’ survey mode was used to measure the expectations, perception, importance and satisfaction. The perceived quality of services provided by this department was measured with SERVQUAL instrument on selected attributes using the Gap approach for identifying priorities. Additionally, this study also examines the influence of demographic characteristics of clients on expectations and perceptions of the clients. The results can be used by similar organisations for cultural and structural change to increase accountability and performance, in which the results indicate that the three most important dimensions in the order of importance among the clients of MES are tangibles, responsiveness and reliability.

scholarly journals PENGARUH PEMAHAMAN, KESADARAN, KUALITAS PELAYANAN DAN KETEGASAN SANKSI TERHADAP KEPATUHAN WPOP

Media Bisnis ◽  
2021 ◽  
Vol 13 (1) ◽  
pp. 55-64
Author(s):  
LAURA LAURA ◽  
IMAN AKHADI
Keyword(s):  
Empirical Evidence ◽  
Sampling Technique ◽  
Quality Of Services ◽  
Tax Administration ◽  
Probability Sampling ◽  
Administration System ◽  
Independent Variables ◽  
Convenience Sampling

This study aims to obtain empirical evidence and examine the influence of independent variables, namely understanding, awareness, quality of services, strictness of sanction, modernization of the tax administration system and tax socialization. On the dependent variable, namely compliance individual taxpayers. Taxpayers registered in DKI Jakarta are the population in this study. Meanwhile, this study used a sample of 104 respondents, namely individual taxpayers who work as an entrepreneur and have NPWP which is in West Jakarta region. The sampling technique researchers use in one type of non-probability sampling, namely convenience sampling or accidental sampling. The instrument used to collect data in this study was a closed questionnaire. The result given in this research are; modernization of tax administration have an influence on compliance of individual taxpayers. While understanding, awareness, quality of services, strictness of sanction and tax socialization do not have an influence on compliance of individual taxpayers.

scholarly journals Consolidating Public Sector Reform through Policy Transfer in Korea: Global Diffusion and Local Control

2012 ◽  
Vol 27 (3) ◽  
pp. 1-25
Author(s):  
Park Sauk Hee
Keyword(s):  
Public Sector ◽  
Economic Recession ◽  
Policy Transfer ◽  
Political Factors ◽  
Sector Reform ◽  
Alternate Model ◽  
Global Norms ◽  
Global Diffusion ◽  
Korean State

In Korea, demands for economic and social democratization increasedafter 2000, as the country dealt with economic recession after the 1997 Asianfinancial crisis and with other problems resulting from mismanaged domesticpolicies. In response, the Korean state carried out unprecedented reform of thepublic sector to address these problems by streamlining state capacity. Theprimary objectives of this article are to understand Korean public sector reformtogether with its domestic political factors from a policy transfer perspective,and to suggest an alternate model for the reforms. The reforms, which took placeduring the Kim Dae-Jung and the Roh Mu-Hyun administrations, were consolidatedthrough proactive policy transfer by politico-bureaucratic decisions inorder to establish a new statecraft despite the global diffusion of policy trends.Investigation of its domestic political circumstances and historical contextreveals that the reforms were not direct emulations of global norms, but ratheran attempt to use a mixture of models to raise the quality of government.

scholarly journals THE APPLICATION OF FOREIGN METHODS OF INCREASING THE EFFICIENCY OF PUBLIC TRANSPORT IN THE SYSTEM OF STATE GOVERNANCE OF THE REPUBLIC OF KAZAKHSTAN

2021 ◽  
Vol 7 (1) ◽  
Author(s):  
Gulnara Baikushikova ◽  
Mukhamed al-Hoderi ◽  
K. S. Mukhtarova ◽  
Z. B. Balgabayeva ◽  
Y. S. Chukubayev
Keyword(s):  
Public Administration ◽  
Social Services ◽  
Public Transport ◽  
High Efficiency ◽  
The State ◽  
Urban Transport ◽  
Quality Of Services ◽  
Transport Services ◽  
Transport Management

Within the framework of the public administration system effectiveness in the provision of services to the population, the authors consider topical issues of improving the quality of the work of such a social sector as public transport. It is noted that the state reform of public transport demonstrates high efficiency in implementing a set of tasks (development of digitalization of the industry, renovation of transport parks, etc.). However, in the field of transport services, there are still open meta related to the need to optimize their practical activities. An important point in the study is the analysis of the features in assessing the degree of satisfaction with transport services consumers. These features are largely due to the quality of the driver himself, who is the subject of providing services to vehicle users, and the key role of passengers who are able to objectively assess the work of social services. The article discusses various methods of increasing efficiency, including in the field of transport management. The Kazakhstani experience of research and application of these and other approaches to improving the efficiency of public transport management is considered. Having considered this practice, it is proposed to introduce an assessment of the satisfaction of public transport passengers; to implement the research objectives, the authors proposed a methodology based on the results of a survey of the population in an online format. In the presence of an integrated mobile application, this methodology will make it possible to introduce an estimated indicator of passenger satisfaction with completed trips. The result of these measures should be an improvement in the quality of services provided by public transport, which, in turn, will stimulate the abandonment of private vehicles in favor of public ones, significantly improve the environmental situation in the city, and also be able to relieve the traffic of city streets during almost all working hours. In the context of the state program for the implementation of the "smart" urban transport project, the maximum optimization of the existing system and the achievement of the ultimate goal of ensuring comfortable and safe travel by public transport is possible. Keywords: public administration, efficiency, key performance indicators, KPI system, KPI system algorithm, customer satisfaction, efficiency assessment, quality of services to the population, social work.

Provision of services to the population by socially oriented non-profit organizations in Russia

2016 ◽  
Vol 11 (4) ◽  
pp. 136-142
Author(s):  
Кулькова ◽  
Varvara Kulkova
Keyword(s):  
Social Services ◽  
Educational Services ◽  
Quality Of Services ◽  
Mass Survey ◽  
Non Profit ◽  
Methodical Approach ◽  
High Satisfaction ◽  
Provision Of Services ◽  
Non Profit Organizations

The article presents the results of a study of accessibility and quality of services submitted by customers from socially oriented non-profit organizations (SO NFOs). We describe a methodical approach to the assessment of the availability and quality of public services of NFOs on the basis of generalization of existing developments. The mass survey of consumers was conducted - clients of NFOs (July 2016) by quota sample (200 people in Tatarstan), including clients from NFOs working in Kazan, Naberezhnye Chelny. The study revealed high satisfaction of services by customers of SO NFOs, indicating that non-profit organizations have the potential to meet the needs of the population through the production of services. Obtained from respondents assessment of structure of SO NFOs services with a predominance of activities, information and educational services indicate of the possible development of social services related to the implementation of technologies of social work with different categories of population.

New forms of institutions as a means of public sector transformation of Russia

10.12737/583 ◽  
2013 ◽  
Vol 1 (2) ◽  
pp. 11-17 ◽  
Author(s):  
Басовский ◽  
Leonid Basovskiy ◽  
Панин ◽  
Vladimir Panin
Keyword(s):  
Public Sector ◽  
Theory Of The Firm ◽  
Economic Behavior ◽  
Quality Of Services ◽  
Pricing Policy ◽  
Neoclassical Theory ◽  
The Public ◽  
State And Local Government ◽  
State And Local

Changing forms of state and local government agencies led to the transformation of the public sector. Economic independence of institutions changed their economic behavior. The study revealed that the economic goals of institutions are growth and profit. The economic behavior of institutions can be described in terms of managerial models of firms. Approximate the behavior of institutions in the markets can be produced using the neoclassical theory of the firm. To achieve its goals of the institution may use planning based on marginal approach. Using the theory of the firm predicts the behavior of institutions. Using the theory of the firm predicts the behavior of institutions. Establishments can use for achievement of the purposes planning on the basis of marginal approach. This suggests an increase in the variety of services and changes in pricing policy. Pricing policy will focus on the demand of consumers and rising prices. It is necessary to expect increase in norms of work of the personnel that can be interfaced to decrease in quality of services.

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