Facing the Future of Orthotics and Prosthetics Proactively: Theory and Practice of Outcomes Measures as a Method for Determining Quality of Services

Tour guide has an important role toward the tourism business in Bali, they take care the guests since they arrive until they depart from Bali. Therefore a tour guide should be able to give the best quality of service and also improve it if to provide better service in the future. In order to achieve the best quality of service, the government should create a rule which regulate how a tour guide can be a profession in order to provide a better quality of service to the guests who visit Bali. Bali Regional Rule no 5 year 2008 about Tour Guides is a kind of regulation established by Bali Government as a foundation for a Tour Guide in doing their profession. However, in fact there are so many irrelevant services given by a Tour Guide and it was not based on the regulation and it caused the problems in this thesis. Are there any factors that generate a specific license for a tour guide based on Bali Regional Rule no 5 year 2008 about Tour Guides could not be released? How is the application of punishment ofthose tour guides who did not obey the regulation based on Bali Regional Rule no 5 year 2008 about Tour Guides? This research used empiric approach which means that we are doing an approach by solving the problem that we face during the research. In relation with the regulations and law and also the law theories which relevant applied in this research e.g. theory of obeying the law, theory of authority and theory of product quality. In order to show the government’s authority to apply the law and how the regulation is able to guarantee the law and also to ensure that the government regulation can guarantee the tour guide quality to provide the best quality of services.

Download Full-text

THE ROLE OF ENTREPRENEURIAL EDUCATION IN FIELD OF INDUSTRIAL ENGINEERING

International Journal of Manufacturing Economics and Management ◽

10.54684/ijmem.2021.1.2.19 ◽

2021 ◽

Vol 1 (2) ◽

pp. 19-24

Author(s):

Mihai Boca ◽

Keyword(s):

Swot Analysis ◽

Optimal Solution ◽

Short Review ◽

Industrial Engineering ◽

Quality Of Services ◽

Actual State ◽

Small Step ◽

The Future

All of us we are agreeing the idea according with that the entrepreneurship activity represent the engine of the economic sector. Through innovative activities developed in different sectors of the economy, as well as the investments into an idea, there will be registrated significant increases in the quality of services and also into the obtained products or goods. Therefore, the activity of entrepreneurs and the entrepreneurship represent the optimal solution for a good and strength economy of Romania. More than that, the future graduated students from the technical domain and not only these, are welcome to be trained to develop smart ideas in this area. The purpose of this study is to analyse and reflect, based on a SWOT analysis, the actual state of prerspectives that young graduated students have at their disposal to become good entrepreneurs. Also, in this study is presented a short review of the current situation of entrepreneurship at Romania. Beside this, some answers to a short questionnaire concerning the trend of the students from the industrial engineering domain are exposed, in order to express the actual opinion of them related to the entrepreneurial developing direction. This study represents a small step in order to define the main objectives and organizing activities to be sustained for the universities in order to prepare the future entrepreneurs among from graduated students.

Download Full-text

Exploring the advantages of using social network sites (SNSs) in dental medicine organisations

International Journal of Health Care Quality Assurance ◽

10.1108/ijhcqa-09-2016-0142 ◽

2017 ◽

Vol 30 (4) ◽

pp. 385-396 ◽

Cited By ~ 1

Author(s):

Mário Franco ◽

Leonor Pais

Keyword(s):

Social Network ◽

Design Methodology ◽

Social Network Sites ◽

Theory And Practice ◽

Internet Research ◽

Quality Of Services ◽

Content Type ◽

Final Sample ◽

Practical Implications

Purpose The purpose of this paper is to deepen and contribute to knowledge of the use of social network sites (SNSs) in organisations, and more precisely, identify the advantages. Design/methodology/approach To reach this objective, a cross-section study was adopted based on application of a questionnaire, the final sample consisting of 78 dental medicine organisations in Portugal. Findings The results obtained lead to the conclusion that a great number of the organisations studied are connected to SNSs, particularly Facebook. The advantages associated with marketing tools and breaking down barriers between the organisation and the world are those highlighted most in this study. Practical implications According to the empirical evidence obtained, organisations are found to use these sites for other purposes, such as communicating with clients/patients and receiving feedback on the service provided to increase satisfaction and improve the quality of services. Originality/value The study contributes to advancing theory in the field of internet research strategic. More precisely, this study is associated with the creation of a theoretical framework that shows the advantages of using SNSs in an innovative context: dental medicine organisations. A categorisation of these advantages and some implications for theory and practice are also some contributions of this study.

Download Full-text

Government Contracting Services to Social Organisations in China: A Review of Research for Future Enquiry

Social Policy and Society ◽

10.1017/s1474746421000622 ◽

2021 ◽

pp. 1-21

Author(s):

Regina Enjuto Martinez ◽

Yuanyuan Qu ◽

Jude Howell

Keyword(s):

Public Sector ◽

Empirical Evidence ◽

Social Services ◽

Policy Research ◽

Theory And Practice ◽

Quality Of Services ◽

Government Contracting ◽

Sector Reform ◽

Public Sector Efficiency

Contracting of social services has been adopted in China as an innovation in welfare provision. This article reviews the emerging literature on contracting of services to social organisations in China in order to identify lines of further enquiry. It reviews research published in the English and Chinese languages up to 2018. We identify three distinct narratives: public sector reform, improvement of welfare service quality and capacity, and transformation of state-society relations. We contrast the identified narratives with the empirical evidence produced for the Chinese case. We demonstrate that, despite contradictory empirical evidence, the premise that contracting improves public sector efficiency and quality of services predominates. The narrative that contracting transforms state-society relations is contested. This article contributes to the understanding of how contracting of services is justified in theory and practice, and proposes an agenda for future social policy research on contracting of services to social organisations in China.

Download Full-text

Analisa Kepuasaan Pelanggan dalam Layanan Jasa Travel and Tour pada PT. Denar Pesona Menggunakan Metode Fuzzy Servqual

Matrik Jurnal Manajemen Teknik Informatika dan Rekayasa Komputer ◽

10.30812/matrik.v18i2.371 ◽

2019 ◽

Vol 18 (2) ◽

pp. 192-201

Author(s):

Nandang Iriadi ◽

Priatno Priatno ◽

Putri Agnes Sulistia

Keyword(s):

Customer Satisfaction ◽

Quality Of Services ◽

Good Service ◽

The Future ◽

Service Factors

Companies like these services are important to improve the quality of services provided to customers. In this case it is very useful for companies to plan ahead. For this reason, PT. Enchantment Denar has a different way to assess customer satisfaction. In practice, the activity of evaluating the level of customer satisfaction must be done with a good and appropriate method. Fuzzy Servqual method was chosen to assess and rank the level of customer satisfaction. This study aims to determine the level of customer satisfaction with the services of PT. Enchantment Denar and analyze service factors that must be improved and quality improved. The results of the study show that the gap value is negative, it can be said that the services provided by PT. Denar Charm has not satisfied the customer's heart. Then the lowest result of the gap is -0.334 of the empahty variable and the highest result is -1.137 in the responsiveness variable. Therefore PT. Enchantment Denar must further increase the lack of results so that in the future PT. Denar Charm is very good service for the customer.

Download Full-text

The Effect of Service Quality on T-Cash Customer Satisfaction using System Dynamics Framework

Journal of Information Systems Engineering and Business Intelligence ◽

10.20473/jisebi.5.1.76-84 ◽

2019 ◽

Vol 5 (1) ◽

pp. 76

Author(s):

Dhyna Octabriyantiningtyas ◽

Erma Suryani

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

System Dynamics ◽

Clinical Studies ◽

Error Variance ◽

Quality Of Services ◽

User Friendliness ◽

The Future ◽

Simulation Results

Background: Every year, the number of T-Cash users is increasing significantly. However, the increase is not in sync with the number of T-Cash transactions. In this year, it was noted that active T-Cash users were only 35%. Some clinical studies have established an assessment of the quality of services, there are several dimensions assessed according to the topic of research. The dimensions of service quality used in this study are dimensions of efficiency, reliability, responsiveness, privacy, and security.Objective: This study aims to build general models and simulations in increasing customer satisfaction with the quality of T-Cash services and produce the best scenarios that can be used by policymakers in increasing customer satisfaction.Methods: System dynamics framework is utilized for the development of the model and scenarios. Because by using a system dynamics framework can predict service quality sometime in the future so that it can produce policies for the company.Results: The simulation results are considered valid because they produce E1 values of 3% (E1 valid when E1 ≤ 5%) and E2 of 7% (E2 valid when E2 ≤ 30%). E1 is mean comparison and E2 is error variance. Based on these 2 scenarios, a policy can be taken that scenario 1 significantly increases customer satisfaction compared to scenario 2.Conclusion: Based on the simulation that has been done, it can be concluded that the dimensions of responsiveness, privacy, reliability, security, and efficiency have an effect on improving service quality. On the scenario 1, it can be concluded that with the addition of the user friendliness dimension, the service quality will experience a significant increase over the next 5 years.

Download Full-text

Strategia rozwoju a ocena jakości usług na przykładzie Zespołu Pałacowego w Kurozwękach w świetle badań sondażowych

Przedsiębiorczość - Edukacja ◽

10.24917/20833296.6.33 ◽

2010 ◽

Vol 6 ◽

pp. 431-449

Author(s):

Bożena Wójtowicz

Keyword(s):

Present Article ◽

New Technologies ◽

Business Management ◽

Quality Of Services ◽

Enterprise Development ◽

High Quality ◽

The Future ◽

Specific Activities

The strategy in the development and the process of creating the quality of services is one of the most important elements the business management. A 14thcentury Palace in Kurozwęki is one of the most expansive and developing enterprises in the Świętokrzyski region, which has been becoming the crucial touristic centre for this province. In the present article, due to the basic conditioning, directions of the touristic enterprise development of the Palace in Kurozwęki were shown. They concerned the period of two years from 2006 up to 2008. In order to estimate the activities and the quality of services in the Palace in Kurozwęki, the survey investigations were conducted by the use of questionnaires. The 14thcentury Palace in Kurozwęki has no straightforward strategies indicated. However, on the basis of the conducted investigations, interviews and analyses, it was decided to specify such strategy. The strategy presented by the author should indicate aims, which this firm must realize and constantly develop. This strategy enables the firm to deal with the specific activities, transformations as well as to gain the required funds in order to realize tasks and their allocation together with the stabilization of the firm place on the market in the future. Any enterprise has to consider the future, not only in the aspect of the existence, but also in the light of the development. The strategic benefits do not depend on the product or service prices, moreover, on their increase but they relay on the high quality of the production, the process of getting ahead others in the study of modern goods as well as on the improvement and/or introduction of new technologies and organizations.

Download Full-text

Study of Patient flow and treatments done in Patients Visiting Striroga and Prasutitantra (Gynae/Obs) Department of T.U. Ayurveda Campus Teaching Hospital (TUACTH)

Journal of Ayurveda Campus ◽

10.51648/jac.8 ◽

2020 ◽

Vol 1 (1) ◽

pp. 26-28

Author(s):

Jha Kajal ◽

Bhatta Pramod ◽

Shrestha Sirjana

Keyword(s):

Teaching Hospital ◽

Patient Flow ◽

Quality Of Services ◽

Outpatient Services ◽

Number Of Patients ◽

The Future

Striroga and Prasuti Tantra (SRPT) (Gynae/Obs) department is one of the most important departments in any hospital. A number of patients get effective, affordable and safe Ayurvedic treatments from outpatient services of different departments of Ayurvedic hospital. But the number of patients in the OPD of SRPT department is very less inspite of its importance. The purpose of this study is to find out the frequency of patients who got benefits from treatments and services provided in the OPD of Striroga and Prasutitantra department so that the awareness as well as quality of services can be improved and different programmes can be introduced in the future to increase the outflow of the patients in the SRPT department.

Download Full-text