Got the Results, Now What Do You Do?

2012 ◽  
Vol 2 (1) ◽  
pp. 25-33 ◽  
Author(s):  
Michaela Heese
Keyword(s):  
Safety Culture ◽  
Success Factors ◽  
Service Providers ◽  
Transformation Process ◽  
Driving Safety ◽  
Critical Success ◽  
Culture Transformation ◽  
Survey Results ◽  
Air Navigation Services ◽  
Navigation Service

Members of the Civil Air Navigation Services Organisation have committed themselves to measure and improve safety culture within their organizations by 2013 ( CANSO, 2010 ). This paper attempts to offer support to air navigation service providers that have already implemented a standardized safety culture survey approach, in the process of transforming their safety culture based on existing survey results. First, an overview of the state of the art with respect to safety culture is presented. Then the application of the CANSO safety culture model from theory into practice is demonstrated based on four selected case studies. Finally, a summary of practical examples for driving safety culture change is provided, and critical success factors supporting the safety culture transformation process are discussed.

scholarly journals EVALUATION OF CRITICAL SUCCESS FACTORS FOR CONSTRUCTION PROJECTS – AN EMPIRICAL STUDY IN LITHUANIA

2013 ◽  
Vol 17 (1) ◽  
pp. 21-31 ◽  
Author(s):  
Neringa Gudienė ◽  
Audrius Banaitis ◽  
Nerija Banaitienė
Keyword(s):  
Project Management ◽  
Literature Review ◽  
Construction Projects ◽  
Critical Success Factors ◽  
Success Factors ◽  
Project Manager ◽  
Management Team ◽  
Team Members ◽  
Critical Success ◽  
Survey Results

This paper aims to identify a comprehensive list of critical success factors for construction projects in Lithuania. Based on the available literature review, this paper identified 71 success factors under 7 broad groups. Based on the survey results, ten factors including project manager competence, project management team members' competence, project manager coordinating skills, client clear and precise goals/objectives, project value, project management team members' relevant past experience, project manager organising skills, project manager effective and timely conflict resolution, client ability to make timely decision, and project manager experience were determined as the most important success factors for construction projects. These critical success factors are of great significance both to researchers and industry practitioners.

scholarly journals Understanding Practices and Critical Success Factors of FDA Human Factors Validation Projects – Preliminary Findings

2020 ◽  
Vol 9 (1) ◽  
pp. 166-175 ◽  
Author(s):  
Katia M. Rojas ◽  
Leon Cosler ◽  
Daryl L. Santos
Keyword(s):  
Project Management ◽  
Human Factors ◽  
Critical Success Factors ◽  
Online Survey ◽  
Success Factors ◽  
Assessment Tool ◽  
Service Providers ◽  
Negative Impact ◽  
Critical Success ◽  
Key Stakeholders

Since the FDA published guidance on the application of human factors engineering to medical devices and combination products, the concerns about the quality and success of human factors validation projects have put a strain on key stakeholders. Failed HF validation submissions can have serious negative impact not only on manufacturers and HF service providers, but also on the regulatory system and patients. Previously, we remarked on the need for alignment between key stakeholders, and strategies that increase the quality and success of HF validation projects. Leveraging the application of project management was recommended for that purpose. However, there is currently no research about characteristics, practices and critical success factors of these projects. An online survey instrument was developed tailored to this specific context to inform the development of an industry-focused project management maturity assessment tool (which will be Phase II of this research). In this opportunity, the high-level, preliminary findings are presented and briefly discussed. This effort contributes much needed literature regarding the current practices and factors that influence the quality and success of FDA HF validation projects.

scholarly journals Understanding the Adoption of Halal Logistics through Critical Success Factors and Stakeholder Objectives

Logistics ◽  
2021 ◽  
Vol 5 (2) ◽  
pp. 38
Author(s):  
Abid Haleem ◽  
Mohd Imran Khan ◽  
Shahbaz Khan
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Service Providers ◽  
Government Support ◽  
Cold Chain ◽  
Extensive Literature ◽  
Logistics Service ◽  
Critical Success ◽  
Logistics Service Providers ◽  
Starting Point

Catering to Halal in the industry requires the explicit adoption of Halal Logistics (HL) to avoid the risk of cross-contamination and ensure that Halal products are safe, hygienic, nutritious, pure, unadulterated, and consistent with their labelling. We identify the need for meaningful research constructs relating to the appropriate adoption of Halal logistics through an extensive literature review. This paper identifies Critical Success Factors (CSF) and develops corresponding constructs that are fundamental for understanding the adoption of Halal logistics. This research also identifies the stakeholders involved and their objectives to facilitate the system design. As a starting point, from the existing literature, we adopt a structural model of CSFs to implement Halal Logistics. After that, this paper identifies and validates these CSFs with the support of extensive literature-based reviews, senior managers of Halal exporting organisations, Halal accrediting bodies, and professionals working in logistics and the cold chain. The research findings indicate that logistics service providers need to successfully upgrade their facilities to adopt Halal practices in their operations. Moreover, the role of governments is to reduce bureaucratic complexity so as to improve the ease with which businesses can implement HL. It becomes clear, from the analysis, that logistics service providers have the most prominent role in the effective adoption of the Halal supply chain. Consumers have a more prominent role than government support in the growing market of Halal products. This paper contributes to the identification of stakeholders’ objectives, which will facilitate the efficient adoption of Halal logistics and provide a direction for undertaking associated future work.

Challenges and Strategies for Indian IT MNCs in 2010

2002 ◽  
Vol 37 (1-2) ◽  
pp. 104-123
Author(s):  
Kirti Pande ◽  
Raja K. Gundu
Keyword(s):  
Balanced Scorecard ◽  
Success Factors ◽  
Service Providers ◽  
Current Data ◽  
Risk Diversification ◽  
Global Brands ◽  
Software Market ◽  
Critical Success ◽  
Service Brands ◽  
Software Development Methodologies

IT service providers in India have been increasingly concerned about competitive threat to their export business from emergingfirms in China. The world over competition is being replaced by co-opetition. Competitors are becoming global in their view of service markets and are driven by demand from buyers for dealing with well-known trusted and large service brands. Alliance with Chinese firms will allow scale and risk diversification for Indian vendors to compete as global brands. Opportunity for achieving scale of operations emerge from projections of the Chinese software market size to grow to $22-27 billion' by year 2006 from $5.024 billion in 2000. Risk diversification opportunity exists in the form of expanding markets to Japan and South Korea. A word of caution is that the hype surrounding China will eventually subside. A hype cycle Model enumerates why the predicted revenues might not be realised due to government policies and economic turmoil, hence entry strategy should be well timed. We suggest entry in 2004 as appropriate timing for Indian MNCs. On the other hand the perceived threat of China emerging as an alternative outsourcing base is not substantiated by facts. Based on current data we estimate an acute shortage in skilled labour. India too will face skill shortages to a lesser degree. We recommend process innovation in software development methodologies as a strategy for meeting the projected supply shortages. Finally, companies are likely to face internal challenges. The genesis of these challenges lie in its implementation part and top management vision. A balanced scorecard has been evolved for IT companies to link strategies with critical success factors and generate key performance measures for internal strength of the organisation. The paper tries to make certain recommendations which are emerged during the discussions with various CEOs of different companies.

scholarly journals Evaluating Critical Success Factors of ERP Implementation in SMEs

2019 ◽  
Vol 8 (2) ◽  
pp. 1144-1149
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Providers ◽  
State Of The Art ◽  
Resource Planning ◽  
Erp Implementation ◽  
Critical Success ◽  
The Impact ◽  
Failure Factors

This paper is aimed at reviewing present state of the art (1998-March 2019) on the impact of Enterprise Resource Planning (ERP) implementation in Small and Medium Enterprises (SMEs). It includes critical success factors and critical failure factors.The technique depends on writing survey for optional information gathering. It characterizes the expressions that are utilized to get explore papers from databases and advanced studies on the ERP implementation in SMEs. It additionally incorporates the consideration and prohibition criteria to improve nature of papers. At that point methodical audit is made on the accessible papers to research the effect of ERP usage in SMEs.Critical factors are identified for success and failure of ERP implementations and actual impact of the same on SMEs (add actual success and failure factors here besides impact). The research found in this paper has limitations in terms of the period of which research papers have been reviewed. An implicit limitation is that it does not consider an empirical study except focusing on the state of the art found in the research area. However, its insights will have potential benefits and the directions for future work helps in further scope of the research. This paper contributes to the research on the impact of ERP implementation on SMEs either positively or negatively. It discovers critical success factors, critical failure factors and impact through secondary data collection method. The insights will help SMEs and stakeholders of SMEs and ERP service providers to know the reasons for failure or success and take necessary course of action.

Critical success factors for maintenance of local public buildings

2019 ◽  
Vol 17 (5) ◽  
pp. 412-427
Author(s):  
Arnt Ove Hopland ◽  
Sturla F. Kvamsdal
Keyword(s):  
Local Governments ◽  
Large Scale ◽  
Critical Success Factors ◽  
Success Factors ◽  
Sampling Error ◽  
Success Factor ◽  
Public Buildings ◽  
Content Type ◽  
Critical Success ◽  
Survey Results

Purpose The purpose of this paper is to investigate a survey on critical success factor for the maintenance of local public buildings and how reported score values and factor rankings depend on characteristics (contingencies) of the local governments that participated. Design/methodology/approach The authors use data from a large-scale survey of Norwegian local governments that covered 66 per cent of all local governments and 80 per cent of the population. The authors combine these data with contingent information from public registers on demographics, fiscal, political and geographical characteristics. The authors run regressions to determine whether contingencies affect survey results. They further study how score values vary with a key contingent factor. Findings The main result of this paper is that the reported importance of critical success factors is contingent on local government population levels. A comparison of importance rankings based on population quartiles shows that ranking orders change, both between quartiles and from the overall ranking, and that certain factors show systematic changes. Further, the authors find that when controlling for sampling error, groups of factors should be considered as equally important. This result holds both for the full sample ranking and for rankings within population quartiles. Originality/value The results of this paper have implications for all survey-based investigations of critical success factors where contingent information on respondents are available. Contingencies need to be taken into consideration, both when assessing rankings according to some criteria and when comparing actual score values.

Divergent perceptions of safety culture between occupational groups

2016 ◽  
Vol 60 (1) ◽  
pp. 1622-1626 ◽  
Author(s):  
Morgan J. Tear ◽  
Tom W. Reader ◽  
Steven Shorrock ◽  
Barry Kirwan
Keyword(s):  
Safety Culture ◽  
Service Providers ◽  
Power Distance ◽  
Occupational Groups ◽  
Organizational Safety ◽  
Multinational Organizations ◽  
National Organizations ◽  
Negative Effect ◽  
National Power ◽  
Navigation Service

Many multinational organizations now conduct safety culture assessments at the international level. Research indicates, however, that organizational safety culture is closely tied with national culture, which has implications for how the results of international safety culture assessments are analyzed and interpreted. For example, safety culture within an organization may be influenced by national cultural tendencies for power distance, which refers to the perceived ability for how individuals of low status and influence can engage with individuals who have higher status and influence. Here we report how national power distance norms had a negative effect on the safety culture perceptions of managers, controllers, and administrative staff in Air Navigation Service Providers (ANSPs). Engineers and technical staff, however, were unaffected by national power distance norms. We also show evidence that power distance exacerbates the differences in safety culture perceptions between managers and operations staff. These data have implications for how safety culture interventions in multi-national organizations should be tailored to account for both the national cultures represented within the organization, but also for the different occupational groups that the organization consists of.

Prioritizing Critical Success Factors for Sustainable Service Quality Management by Logistics Service Providers

2018 ◽  
Vol 22 (3) ◽  
pp. 295-305 ◽  
Author(s):  
Anchal Gupta ◽  
Rajesh Kumar Singh ◽  
Pradeep Kumar Suri
Keyword(s):  
Service Quality ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Providers ◽  
Fuzzy Topsis ◽  
Logistics Service ◽  
Critical Success ◽  
Logistics Service Providers ◽  
Topsis Approach ◽  
Integrated Logistics

In the era of globalization, the scope of logistics service providers (LSPs) is expected to grow exponentially in India. In order to sustain and grow, LSPs need to provide quality services to the organizations. The objective of this article is to identify the important critical success factors (CSFs) for LSPs to deliver sustainable service quality and to rate the importance of identified CSFs by using fuzzy TOPSIS methodology. Twelve CSFs were identified from the literature review. The experts were asked to provide inputs, and rate each of these 12 factors in terms of their importance. Further, a fuzzy TOPSIS approach was applied for prioritizing CSFs. The findings of the study show that the top four prioritized factors among all the 12 factors are committed management and workforce, understanding and analysis of customer needs, service quality and reliability, and integrated logistics management. The study will enable the LSPs to understand the expectations from shippers in order to provide sustainable service quality. The research will also help LSPs to identify the factors on which they have to work to fulfil market requirements.

scholarly journals Differences in approaches to charging for air navigation services in selected countries of the world regions

2021 ◽  
Author(s):  
Milan Vodžák ◽  
◽  
Matúš Materna
Keyword(s):  
Service Providers ◽  
Weighting Factor ◽  
Weight Factor ◽  
World Regions ◽  
The World ◽  
Two Factors ◽  
Key Factor ◽  
The Difference ◽  
Air Navigation Services ◽  
Navigation Service

The work analyzes and finds out the difference in the charging systems of air navigation service providers in selected countries of the world regions, which is the main financial and economical factor to cover the costs of providing air navigation services. It deals with various charging systems in selected regions of the world by specific air navigation service providers of countries (China, Mexico and the Eurocontrol area), and identifies howindividual differences in charging systems act in total amount of en-route charges. In general, the key factor for considering air navigation service providers is the price of services, but in our work we also deal with the influence of the distance factor on the total amount of the charge and the weight factor, which can be determined in different regions of the world by various approaches. These are two ways determining the number of providers' services which are subsequently subject to a price per unit of that service. The finding of the work is that charging systems for air navigation services which use categorization methods of maximum take-off weight (wingspan), which have the ability to influence the total amount of charges by two factors, first is a unit rate (price) of individual categories, and the second is a change in size of category. Unlike charging systems, where the uniform formula is used to calculate the weighting factor, only changes in the value of the unit rate can be used to change charges.

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