Developing a Culture of Successful Communication in Acute Care Settings: Part II. Solving Institutional Issues
Purpose Establishing services for hospitalized patients with complex communication needs (CCNs) requires identifying and addressing both patient-based and institutional barriers. Although the previous paper ( Marshall & Hurtig, 2019 ) focused on patient-based barriers, this paper addresses overcoming institutional barriers. Method We present a series of cases to illustrate the institutional challenges in meeting the CCNs of patients in an acute care setting. Results Each case illustrates how the deployment of augmentative and alternative communication tools required addressing institutional/systems barriers and how critical collaborations help patients with CCNs to more effectively communicate with caregivers and participate in their care. Conclusion Building a culture of improved patient–provider communication involves establishing a wider range of interprofessional collaborations and shared resources in order to effectively provide patients with CCNs the tools to summon assistance and communicate with their caregivers.