Study on user experience of airport rail to air Transfer Mode based on QFD and service design methods

Objective: To further perfect service design of “rail to air transfer” mode at Beijing Daxing Airport, optimize the transfer flow and improve passengers’ “door to door” transfer experience. Method: Quality function deployment (QFD) method was introduced into the optimization process of service design. Firstly, the user demand for current “rail to air transfer” mode was collected through questionnaire survey and interview method, followed by analysis and classification using KJ method, user demand weight was determined via analytic hierarch process (AHP) method, the correlation between user demand and design elements was quantitatively evaluated through QFD method, and house of quality (HOQ) was constructed to complete the transformation from user demand into design elements. In the end, service contact analysis was implemented according to obtained parameters, the suggestions for improvement were proposed and the service optimization blueprint was constructed. Conclusion: Starting from user demand, QFD method was integrated with service design to optimize and innovate the service design of the existing “rail to air transfer” mode at Daxing Airport. This study has provided a new strategy and method for improving transfer service and user experience.

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A Study of Design Demand of Applying Quality Function Deployment in Plastic Folding Chairs

Applied Mechanics and Materials ◽

10.4028/www.scientific.net/amm.284-287.3632 ◽

2013 ◽

Vol 284-287 ◽

pp. 3632-3636

Author(s):

Chun Tung Chen

Keyword(s):

Quality Function Deployment ◽

Structural Safety ◽

High Price ◽

Specific Reference ◽

Quality Function ◽

Design Elements ◽

The Public ◽

Plastic Materials ◽

Price Range ◽

User Demand

The design of folding chairs has long been focused on the low-price market targeting at mass gathering with high demand. Following the changes in society, a number of public have accustomed to use the folding chairs as household use, whereas the household folding chair with mid to high price range also emerge from the market eventually. The progress in science and technology, plus the continuous enhancement in plastic molding development and the injection molding technology as well as to the diversity in plastic materials, have all driven to the use of plastic folding chair. Nonetheless, the rise of consumer awareness and enhanced demand for product quality from the public have shifted the design of plastic folding chair from general folding chair to the designers perception oriented chairs. Hence, the study applied quality function deployment to establish user demand for plastic folding chairs, inducing the five expectations for plastic folding chair through the procedures in quality function deployment, namely into “aesthetics,” “convenience,” “structural safety,” “comfort,” and “environmental protection.” These five demands are placed into the House of Quality and transformed into the design elements and benchmark. The research results show that the first three projects and weights for customer requirements are sorted in the order of “parts unlikely to fall off (6.8%),” “non-pinching during use (6.7%)” and “ergonomic considerations (6.5%).” Among the parameter characteristics of design, the first three projects and weights are sorted in order of “use sliders or pullers to prevent pinching (10%),” “no screws used (9.4%)” and “holistic design of structure and form (8.5%).” The designers can fully understand customer demand through this transformation and the designers can add the above demand quality into the design of plastic folding chair during the conceptual design, attempt to assure the new product design can solve the existing inconvenience. The study analysis and results can be proposed as specific reference for the relevant design developers in designing plastic folding chairs.

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Apply the QFD Method (‘Home Quality') for Home' Bank

International Journal of Sustainable Economies Management ◽

10.4018/ijsem.2019010105 ◽

2019 ◽

Vol 8 (1) ◽

pp. 52-58

Author(s):

Petruţa Mihai ◽

Oana Vlăduţ ◽

Maria-Valia Mihai

Keyword(s):

Cost Effectiveness ◽

Quality Function Deployment ◽

Service Design ◽

Customer Requirements ◽

Banking Services ◽

Five Dimensions ◽

Customer Expectations ◽

Banking Service ◽

Qfd Method

This article presents the quality function deployment (QFD) method, also called the “Quality House.” This method transforms customer requirements into identifiable and measurable compliance specifications for service design. The Quality House provides a framework for translating customer satisfaction into identifiable and measurable compliance specifications for service design. Customer expectations were initially formulated in relation to the five dimensions of service quality: trust, solicitude, safety, tangibility, and empathy. To exemplify the QFD method, choose the online bank banking service (ING), called Home' Bank. The purpose of the article is to implement methods of measuring the quality of the banking services in order to maximize the level of cost-effectiveness of the organization.

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Potential and effects of personalizing gameful fitness applications using behavior change intentions and Hexad user types

User Modeling and User-Adapted Interaction ◽

10.1007/s11257-021-09288-6 ◽

2021 ◽

Author(s):

Maximilian Altmeyer ◽

Pascal Lessel ◽

Subhashini Jantwal ◽

Linda Muller ◽

Florian Daiber ◽

...

Keyword(s):

Physical Activity ◽

Behavior Change ◽

User Experience ◽

Design Elements ◽

Online Study ◽

Positive Effects ◽

Two Factors ◽

Study Support ◽

Affective Experiences ◽

Relevant Domain

AbstractPersonalizing gameful applications is essential to account for interpersonal differences in the perception of gameful design elements. Considering that an increasing number of people lead sedentary lifestyles, using personalized gameful applications to encourage physical activity is a particularly relevant domain. In this article, we investigate behavior change intentions and Hexad user types as factors to personalize gameful fitness applications. We first explored the potential of these two factors by analyzing differences in the perceived persuasiveness of gameful design elements using a storyboards-based online study ($$N=178$$ N = 178 ). Our results show several significant effects regarding both factors and thus support the usefulness of them in explaining perceptual differences. Based on these findings, we implemented “Endless Universe,” a personalized gameful application encouraging physical activity on a treadmill. We used the system in a laboratory study ($$N=20$$ N = 20 ) to study actual effects of personalization on the users’ performance, enjoyment and affective experiences. While we did not find effects on the immediate performance of users, positive effects on user experience-related measures were found. The results of this study support the relevance of behavior change intentions and Hexad user types for personalizing gameful fitness systems further.

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Analysis of priority capture method for dynamic requirements of intelligent products based on user scenarios

Advances in Mechanical Engineering ◽

10.1177/16878140211028453 ◽

2021 ◽

Vol 13 (6) ◽

pp. 168781402110284

Author(s):

Weiwei Wang ◽

Ting Wei ◽

Suihuai Yu ◽

Jian Chen ◽

Binhong Guo ◽

...

Keyword(s):

Product Design ◽

User Experience ◽

Cognitive Bias ◽

Service Design ◽

Design Methods ◽

Path Model ◽

Product Experience ◽

Model Tree ◽

Capture Method ◽

Intelligent Products

To solve the problem of the fuzzy and dynamics of requirement caused by users’ cognitive bias, a dynamic requirement and priority capture method based on user scenarios is proposed, aiming at effectively improving user experience. The method consists of the following steps: Firstly, users with similar characteristics are filtered to form a user cluster, then obtain the user’s product experience in different usage scenarios and acquire preliminary requirements by using service design methods. Secondly, the requirement path model tree will be designed and the requirement path matrix will be constructed through the evaluation of the user cluster. Then the pathfinder algorithm will be used to calculate the required correlation of user clusters and prioritize the requirements. Finally, the direction of the product design will be provided. Taking the design of the intelligent office chair as an example, the effectiveness of the method is verified by evaluating the satisfaction of user experience.

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Designing for Positive User Experience in Product Design: A Qualitative Analysis of Toolkit Design Elements and Their Implications on Emotional Reactions and Perceptions

2016 49th Hawaii International Conference on System Sciences (HICSS) ◽

10.1109/hicss.2016.230 ◽

2016 ◽

Cited By ~ 1

Author(s):

Kathrin Fuller ◽

Markus Bohm ◽

Helmut Krcmar

Keyword(s):

Qualitative Analysis ◽

Product Design ◽

User Experience ◽

Emotional Reactions ◽

Design Elements

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Adding user experience into the interactive service design loop: a persona-based approach

Behaviour and Information Technology ◽

10.1080/0144929x.2011.563799 ◽

2012 ◽

Vol 31 (3) ◽

pp. 287-303 ◽

Cited By ~ 32

Author(s):

Djilali Idoughi ◽

Ahmed Seffah ◽

Christophe Kolski

Keyword(s):

User Experience ◽

Service Design ◽

Interactive Service

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User eXperience in service design: Defining a common ground from different fields

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-33 ◽

2012 ◽

pp. 271-283

Keyword(s):

User Experience ◽

Common Ground ◽

Service Design

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Mapping the customer centric weather index insurance service design using quality function deployment

The TQM Journal ◽

10.1108/tqm-08-2021-0236 ◽

2022 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Pankaj Singh ◽

Gaurav Agrawal

Keyword(s):

Quality Function Deployment ◽

Service Design ◽

Index Insurance ◽

Importance Rating ◽

Customer Requirements ◽

Weather Index ◽

Quality Function ◽

Content Type ◽

Weather Index Insurance ◽

Design Requirements

PurposeThe present paper aims to propose a framework on weather index insurance (WII) service design by using quality function deployment (QFD).Design/methodology/approachThis study utilizes QFD technique to propose a customer oriented framework on WII service design. In initial phase, customer and design requirements were gathered to derive the relationship between customers' and managers' voice for construct the house of quality (HOQ). Later on, prioritized customer and design requirements as QFD outcome were utilized to develop the action plan matrix in order to suggest the future action plans.FindingsThis study proposed a customer centric framework on WII service design to address the customer requirements. Findings show that adequate claim payments, hassle free prompt claim payment and transparency in losses computation are prioritized customer requirements with highest importance rating, whereas, accurate claim estimation, claim management system and advancement of technology are prioritized service design necessities with highest importance rating.Research limitations/implicationsThe proposed WII service design can enhance the quality of WII service by attain the higher standards of WII service in order to completely satisfy the customers.Practical implicationsThe proposed WII service design can provide a solution to the problems faced by WII industry by improve the customer's service experience and satisfaction.Originality/valueBased on best of author's knowledge, this paper first proposed a framework on WII service design by integrating customer and design requirements by using QFD.

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