scholarly journals Sentiment Analysis of Health Care: Review

2021 ◽  
Vol 319 ◽  
pp. 01064
Author(s):  
Issam Aattouchi ◽  
Saida Elmendili ◽  
Fatna Elmendili
Keyword(s):  
Health Care ◽  
Social Media ◽  
Sentiment Analysis ◽  
Computational Linguistics ◽  
Language Processing ◽  
Medical Information ◽  
Free Text ◽  
Medical Problems ◽  
Web Social

Twitter is a microblogging service where users can send and read short messages of 140 characters called “tweets”. Many healthcare-related unstructured and free-text tweets are shared on Twitter, which is becoming a popular domain for medical research. Sentiment analysis is one of the data mining types that provides an estimate of the direction of personality sentiment analysis in natural language processing. By analyzing text, computational linguistics is used to infer and analyze mental knowledge of the web, social media, and related references. The data reviewed actually quantifies the attitudes or feelings of the global society towards specific goods, people, or thoughts and exposes the contextual duality of the knowledge. Sentiment analysis is used in various sectors such as health care. There is an incredible amount of healthcare information available online, such as social media, and websites focused on rating medical problems, that is not accessed in a methodical way. Sentiment analysis has many benefits, such as using medical information to achieve the best possible patient outcome and improve the quality of health care. This review paper focuses on the presented sentiment analysis methods that are used in the medical field.

scholarly journals Sentiment Analysis Techniques Applied to Raw-Text Data from a Csq-8 Questionnaire about Mindfulness in Times of COVID-19 to Improve Strategy Generation

2021 ◽  
Vol 18 (12) ◽  
pp. 6408
Author(s):  
Mario Jojoa Acosta ◽  
Gema Castillo-Sánchez ◽  
Begonya Garcia-Zapirain ◽  
Isabel de la Torre Díez ◽  
Manuel Franco-Martín
Keyword(s):  
Health Care ◽  
Natural Language Processing ◽  
Natural Language ◽  
Sentiment Analysis ◽  
Transfer Learning ◽  
Language Processing ◽  
Health Care Professionals ◽  
Ground Truth ◽  
Relevant Information ◽  
Free Text

The use of artificial intelligence in health care has grown quickly. In this sense, we present our work related to the application of Natural Language Processing techniques, as a tool to analyze the sentiment perception of users who answered two questions from the CSQ-8 questionnaires with raw Spanish free-text. Their responses are related to mindfulness, which is a novel technique used to control stress and anxiety caused by different factors in daily life. As such, we proposed an online course where this method was applied in order to improve the quality of life of health care professionals in COVID 19 pandemic times. We also carried out an evaluation of the satisfaction level of the participants involved, with a view to establishing strategies to improve future experiences. To automatically perform this task, we used Natural Language Processing (NLP) models such as swivel embedding, neural networks, and transfer learning, so as to classify the inputs into the following three categories: negative, neutral, and positive. Due to the limited amount of data available—86 registers for the first and 68 for the second—transfer learning techniques were required. The length of the text had no limit from the user’s standpoint, and our approach attained a maximum accuracy of 93.02% and 90.53%, respectively, based on ground truth labeled by three experts. Finally, we proposed a complementary analysis, using computer graphic text representation based on word frequency, to help researchers identify relevant information about the opinions with an objective approach to sentiment. The main conclusion drawn from this work is that the application of NLP techniques in small amounts of data using transfer learning is able to obtain enough accuracy in sentiment analysis and text classification stages.

scholarly journals In Silico Method for Sentiment and Emotion Analysis in Medicine Using Social Media (Preprint)

2020 ◽  
Author(s):  
Anne Xuan-Lan Nguyen ◽  
Xuan-Vi Trinh ◽  
Sophia Y. Wang ◽  
Albert Y. Wu
Keyword(s):  
Social Media ◽  
Natural Language ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Free Text ◽  
Emotion Analysis ◽  
Search Terms ◽  
Patient Values ◽  
Ibm Watson ◽  
Medical Subspecialty

BACKGROUND Clinical data present in social media is an underused source of information with great potential to allow for a deeper understanding of patient values, attitudes and preferences. OBJECTIVE We describe a novel and broadly applicable method for sentiment analysis and emotion detection to free text from online medical health forums and the factors to consider during its application. METHODS We mined the full discussion and user information of all posts containing search terms related to a specific medical subspecialty (oculoplastics) from MedHelp, the largest online platform for patient health forums. We employed a variety of data cleaning and processing to define the relevant subset of results and prepare those results for sentiment analysis. We executed sentiment and emotion analysis through IBM Watson Natural Language Understanding service to generate sentiment and emotion scores for the posts and their associated keywords. Keywords were aggregated using natural language processing tools. RESULTS 39 oculoplastics-related search terms resulted in 46,381 eligible posts within 14,329 threads, written by 18,319 users (117 doctors; 18,202 patients) and 201,611 associated keywords. Keywords that occurred ≥500 times in the corpus were used to identify most prominent topics, including specific symptoms, medication and complications. The sentiment and emotion scores of these keywords and eligible posts were further analyzed to provide concrete examples of the methodology’s potential to allow better understanding of patients’ attitudes. CONCLUSIONS This comprehensive report allows physicians and researchers to efficiently mine and perform sentiment analysis on social media to better understand patients’ perspectives and promote patient-centric care. Important factors to be considered during application include evaluating the scope of the search, selecting search terms and understanding their different linguistic usages, and establishing robust selection, filtering and processing criteria for posts and keywords tailored to the results.

Aspect-based sentiment analysis of reviews in the domain of higher education

2020 ◽  
Vol 38 (1) ◽  
pp. 44-64
Author(s):  
Nikola Nikolić ◽  
Olivera Grljević ◽  
Aleksandar Kovačević
Keyword(s):  
Higher Education ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Higher Education Institutions ◽  
Educational Institution ◽  
Teaching Staff ◽  
Free Text ◽  
Content Type ◽  
F Measure

Purpose Student recruitment and retention are important issues for all higher education institutions. Constant monitoring of student satisfaction levels is therefore crucial. Traditionally, students voice their opinions through official surveys organized by the universities. In addition to that, nowadays, social media and review websites such as “Rate my professors” are rich sources of opinions that should not be ignored. Automated mining of students’ opinions can be realized via aspect-based sentiment analysis (ABSA). ABSA s is a sub-discipline of natural language processing (NLP) that focusses on the identification of sentiments (negative, neutral, positive) and aspects (sentiment targets) in a sentence. The purpose of this paper is to introduce a system for ABSA of free text reviews expressed in student opinion surveys in the Serbian language. Sentiment analysis was carried out at the finest level of text granularity – the level of sentence segment (phrase and clause). Design/methodology/approach The presented system relies on NLP techniques, machine learning models, rules and dictionaries. The corpora collected and annotated for system development and evaluation comprise students’ reviews of teaching staff at the Faculty of Technical Sciences, University of Novi Sad, Serbia, and a corpus of publicly available reviews from the Serbian equivalent of the “Rate my professors” website. Findings The research results indicate that positive sentiment can successfully be identified with the F-measure of 0.83, while negative sentiment can be detected with the F-measure of 0.94. While the F-measure for the aspect’s range is between 0.49 and 0.89, depending on their frequency in the corpus. Furthermore, the authors have concluded that the quality of ABSA depends on the source of the reviews (official students’ surveys vs review websites). Practical implications The system for ABSA presented in this paper could improve the quality of service provided by the Serbian higher education institutions through a more effective search and summary of students’ opinions. For example, a particular educational institution could very easily find out which aspects of their service the students are not satisfied with and to which aspects of their service more attention should be directed. Originality/value To the best of the authors’ knowledge, this is the first study of ABSA carried out at the level of sentence segment for the Serbian language. The methodology and findings presented in this paper provide a much-needed bases for further work on sentiment analysis for the Serbian language that is well under-resourced and under-researched in this area.

A Comprehensive Guideline for Bengali Sentiment Annotation

2022 ◽  
Vol 21 (2) ◽  
pp. 1-19
Author(s):  
Md. Saddam Hossain Mukta ◽  
Md. Adnanul Islam ◽  
Faisal Ahamed Khan ◽  
Afjal Hossain ◽  
Shuvanon Razik ◽  
...  
Keyword(s):  
Data Mining ◽  
Information Retrieval ◽  
Sentiment Analysis ◽  
Computational Linguistics ◽  
Language Processing ◽  
Web Mining ◽  
English Language ◽  
Research Work ◽  
Bengali Language

Sentiment Analysis (SA) is a Natural Language Processing (NLP) and an Information Extraction (IE) task that primarily aims to obtain the writer’s feelings expressed in positive or negative by analyzing a large number of documents. SA is also widely studied in the fields of data mining, web mining, text mining, and information retrieval. The fundamental task in sentiment analysis is to classify the polarity of a given content as Positive, Negative, or Neutral . Although extensive research has been conducted in this area of computational linguistics, most of the research work has been carried out in the context of English language. However, Bengali sentiment expression has varying degree of sentiment labels, which can be plausibly distinct from English language. Therefore, sentiment assessment of Bengali language is undeniably important to be developed and executed properly. In sentiment analysis, the prediction potential of an automatic modeling is completely dependent on the quality of dataset annotation. Bengali sentiment annotation is a challenging task due to diversified structures (syntax) of the language and its different degrees of innate sentiments (i.e., weakly and strongly positive/negative sentiments). Thus, in this article, we propose a novel and precise guideline for the researchers, linguistic experts, and referees to annotate Bengali sentences immaculately with a view to building effective datasets for automatic sentiment prediction efficiently.

scholarly journals Sentiment Analysis Techniques Applied to Raw-Text Data from a CSQ-8 Questionnaire About Mindfulness in Times of Covid-19 to Improve Strategy Generation

2021 ◽  
Author(s):  
Mario Jojoa ◽  
Gema Castillo-Sánchez ◽  
Begonya Garcia-Zapirain ◽  
Isabel De la Torre Diez ◽  
Manuel Franco-Martín
Keyword(s):  
Sentiment Analysis ◽  
Transfer Learning ◽  
Language Processing ◽  
Health Care Professionals ◽  
Ground Truth ◽  
Relevant Information ◽  
Free Text ◽  
Text Data ◽  
Learning Techniques

The aim of this study was to build a tool to analyze, using artificial intelligence, the sentiment perception of users who answered two questions from the CSQ – 8 questionnaires with raw Spanish free-text. Their responses are related to mindfulness, which is a novel technique used to control stress and anxiety caused by different factors in daily life. As such, we proposed an online course where this method was applied in order to improve the quality of life of health care professionals in COVID 19 pandemic times. We also carried out an evaluation of the satis-faction level of the participants involved, with a view to establishing strategies to improve fu-ture experiences. To automatically perform this task, we used Natural Language Processing (NLP) models such as swivel embedding, neural networks and transfer learning, so as to classify the inputs into the following 3 categories: negative, neutral and positive. Due to the lim-ited amount of data available - 86 registers for the first and 68 for the second - transfer learning techniques were required. The length of the text had no limit from the user’s standpoint, and our approach attained a maximum accuracy of 93.02 % and 90.53 % respectively based on ground truth labeled by 3 experts. Finally, we proposed a complementary analysis, using com-puter graphic text representation based on word frequency, to help researchers identify relevant information about the opinions with an objective approach to sentiment. The main conclusion drawn from this work is that the application of NLP techniques in small amounts of data using transfer learning is able to obtain enough accuracy in sentiment analysis and text classification stages

scholarly journals Applying natural language processing and machine learning techniques to patient experience feedback: a systematic review

2021 ◽  
Vol 28 (1) ◽  
pp. e100262
Author(s):  
Mustafa Khanbhai ◽  
Patrick Anyadi ◽  
Joshua Symons ◽  
Kelsey Flott ◽  
Ara Darzi ◽  
...  
Keyword(s):  
Machine Learning ◽  
Systematic Review ◽  
Social Media ◽  
Natural Language Processing ◽  
Natural Language ◽  
Patient Experience ◽  
Language Processing ◽  
Performance Metrics ◽  
Free Text ◽  
Patient Feedback

ObjectivesUnstructured free-text patient feedback contains rich information, and analysing these data manually would require a lot of personnel resources which are not available in most healthcare organisations.To undertake a systematic review of the literature on the use of natural language processing (NLP) and machine learning (ML) to process and analyse free-text patient experience data.MethodsDatabases were systematically searched to identify articles published between January 2000 and December 2019 examining NLP to analyse free-text patient feedback. Due to the heterogeneous nature of the studies, a narrative synthesis was deemed most appropriate. Data related to the study purpose, corpus, methodology, performance metrics and indicators of quality were recorded.ResultsNineteen articles were included. The majority (80%) of studies applied language analysis techniques on patient feedback from social media sites (unsolicited) followed by structured surveys (solicited). Supervised learning was frequently used (n=9), followed by unsupervised (n=6) and semisupervised (n=3). Comments extracted from social media were analysed using an unsupervised approach, and free-text comments held within structured surveys were analysed using a supervised approach. Reported performance metrics included the precision, recall and F-measure, with support vector machine and Naïve Bayes being the best performing ML classifiers.ConclusionNLP and ML have emerged as an important tool for processing unstructured free text. Both supervised and unsupervised approaches have their role depending on the data source. With the advancement of data analysis tools, these techniques may be useful to healthcare organisations to generate insight from the volumes of unstructured free-text data.

scholarly journals Utility of Natural Language Processing for Clinical Quality Measures Reporting

2017 ◽  
Vol 9 (1) ◽  
Author(s):  
Dino P. Rumoro ◽  
Shital C. Shah ◽  
Gillian S. Gibbs ◽  
Marilyn M. Hallock ◽  
Gordon M. Trenholme ◽  
...  
Keyword(s):  
Health Care ◽  
Natural Language Processing ◽  
Natural Language ◽  
Language Processing ◽  
Medical Center ◽  
Academic Medical Center ◽  
Quality Measures ◽  
Surveillance Program ◽  
Free Text ◽  
Influenza Immunization

ObjectiveTo explain the utility of using an automated syndromic surveillanceprogram with advanced natural language processing (NLP) to improveclinical quality measures reporting for influenza immunization.IntroductionClinical quality measures (CQMs) are tools that help measure andtrack the quality of health care services. Measuring and reportingCQMs helps to ensure that our health care system is deliveringeffective, safe, efficient, patient-centered, equitable, and timely care.The CQM for influenza immunization measures the percentage ofpatients aged 6 months and older seen for a visit between October1 and March 31 who received (or reports previous receipt of) aninfluenza immunization. Centers for Disease Control and Preventionrecommends that everyone 6 months of age and older receive aninfluenza immunization every season, which can reduce influenza-related morbidity and mortality and hospitalizations.MethodsPatients at a large academic medical center who had a visit toan affiliated outpatient clinic during June 1 - 8, 2016 were initiallyidentified using their electronic medical record (EMR). The 2,543patients who were selected did not have documentation of influenzaimmunization in a discrete field of the EMR. All free text notes forthese patients between August 1, 2015 and March 31, 2016 wereretrieved and analyzed using the sophisticated NLP built withinGeographic Utilization of Artificial Intelligence in Real-Timefor Disease Identification and Alert Notification (GUARDIAN)– a syndromic surveillance program – to identify any mention ofinfluenza immunization. The goal was to identify additional cases thatmet the CQM measure for influenza immunization and to distinguishdocumented exceptions. The patients with influenza immunizationmentioned were further categorized by GUARDIAN NLP intoReceived, Recommended, Refused, Allergic, and Unavailable.If more than one category was applicable for a patient, they wereindependently counted in their respective categories. A descriptiveanalysis was conducted, along with manual review of a sample ofcases per each category.ResultsFor the 2,543 patients who did not have influenza immunizationdocumentation in a discrete field of the EMR, a total of 78,642 freetext notes were processed using GUARDIAN. Four hundred fiftythree (17.8%) patients had some mention of influenza immunizationwithin the notes, which could potentially be utilized to meet the CQMinfluenza immunization requirement. Twenty two percent (n=101)of patients mentioned already having received the immunizationwhile 34.7% (n=157) patients refused it during the study time frame.There were 27 patients with the mention of influenza immunization,who could not be differentiated into a specific category. The numberof patients placed into a single category of influenza immunizationwas 351 (77.5%), while 75 (16.6%) were classified into more thanone category. See Table 1.ConclusionsUsing GUARDIAN’s NLP can identify additional patients whomay meet the CQM measure for influenza immunization or whomay be exempt. This tool can be used to improve CQM reportingand improve overall influenza immunization coverage by using it toalert providers. Next steps involve further refinement of influenzaimmunization categories, automating the process of using the NLPto identify and report additional cases, as well as using the NLP forother CQMs.Table 1. Categorization of influenza immunization documentation within freetext notes of 453 patients using NLP

scholarly journals The Sentiments Analysis of Donald Trump and Jokowi’s Twitters on Covid-19 Policy Dissemination

Webology ◽  
2021 ◽  
Vol 18 (1) ◽  
pp. 389-405
Author(s):  
Rahmad Agus Dwianto ◽  
Achmad Nurmandi ◽  
Salahudin Salahudin
Keyword(s):  
Data Collection ◽  
Sentiment Analysis ◽  
Computational Linguistics ◽  
Language Processing ◽  
The Us ◽  
Twitter Account ◽  
Policy Dissemination ◽  
Collection Period ◽  
Source Materials

As Covid-19 spreads to other nations and governments attempt to minimize its effect by introducing countermeasures, individuals have often used social media outlets to share their opinions on the measures themselves, the leaders implementing them, and the ways in which their lives are shifting. Sentiment analysis refers to the application in source materials of natural language processing, computational linguistics, and text analytics to identify and classify subjective opinions. The reason why this research uses a sentiment case study towards Trump and Jokowi's policies is because Jokowi and Trump have similarities in handling Covid-19. Indonesia and the US are still low in the discipline in implementing health protocols. The data collection period was chosen on September 21 - October 21 2020 because during that period, the top 5 trending on Twitter included # covid19, #jokowi, #miglobal, #trump, and #donaldtrump. So, this period is most appropriate for taking data and discussing the handling of Covid-19 by Jokowi and Trump. The result shows both Jokowi and Trump have higher negative sentiments than positive sentiments during the period. Trump had issued a controversial statement regarding the handling of Covid-19. This research is limited to the sentiment generated by the policies conveyed by the US and Indonesian Governments via @jokowi and @realDonaldTrump Twitter Account. The dataset presented in this research is being collected and analyzed using the Brand24, a software-automated sentiment analysis. Further research can increase the scope of the data and increase the timeframe for data collection and develop tools for analyzing sentiment.

scholarly journals Análise de discursos em notícias sobre homofobia, racismo e sexismo em comentários de portais brasileiros de notícias

2021 ◽  
Author(s):  
Lucas Rodrigues ◽  
Antonio Jacob Junior ◽  
Fábio Lobato
Keyword(s):  
Social Media ◽  
Natural Language Processing ◽  
Sentiment Analysis ◽  
Data Visualization ◽  
Language Processing ◽  
Topic Modeling ◽  
Hate Speech ◽  
Psychological Impact ◽  
Internet Service ◽  
General Law

Posts with defamatory content or hate speech are constantly foundon social media. The results for readers are numerous, not restrictedonly to the psychological impact, but also to the growth of thissocial phenomenon. With the General Law on the Protection ofPersonal Data and the Marco Civil da Internet, service providersbecame responsible for the content in their platforms. Consideringthe importance of this issue, this paper aims to analyze the contentpublished (news and comments) on the G1 News Portal with techniquesbased on data visualization and Natural Language Processing,such as sentiment analysis and topic modeling. The results showthat even with most of the comments being neutral or negative andclassified or not as hate speech, the majority of them were acceptedby the users.

scholarly journals Sentiment Analysis of Health Care Tweets: Review of the Methods Used (Preprint)

2016 ◽  
Author(s):  
Sunir Gohil ◽  
Sabine Vuik ◽  
Ara Darzi
Keyword(s):  
Health Care ◽  
Sentiment Analysis ◽  
Open Source ◽  
Care Setting ◽  
Health Care Research ◽  
Text Messages ◽  
Health Care Setting ◽  
Future Research ◽  
Free Text ◽  
Care Research

BACKGROUND Twitter is a microblogging service where users can send and read short 140-character messages called “tweets.” There are several unstructured, free-text tweets relating to health care being shared on Twitter, which is becoming a popular area for health care research. Sentiment is a metric commonly used to investigate the positive or negative opinion within these messages. Exploring the methods used for sentiment analysis in Twitter health care research may allow us to better understand the options available for future research in this growing field. OBJECTIVE The first objective of this study was to understand which tools would be available for sentiment analysis of Twitter health care research, by reviewing existing studies in this area and the methods they used. The second objective was to determine which method would work best in the health care settings, by analyzing how the methods were used to answer specific health care questions, their production, and how their accuracy was analyzed. METHODS A review of the literature was conducted pertaining to Twitter and health care research, which used a quantitative method of sentiment analysis for the free-text messages (tweets). The study compared the types of tools used in each case and examined methods for tool production, tool training, and analysis of accuracy. RESULTS A total of 12 papers studying the quantitative measurement of sentiment in the health care setting were found. More than half of these studies produced tools specifically for their research, 4 used open source tools available freely, and 2 used commercially available software. Moreover, 4 out of the 12 tools were trained using a smaller sample of the study’s final data. The sentiment method was trained against, on an average, 0.45% (2816/627,024) of the total sample data. One of the 12 papers commented on the analysis of accuracy of the tool used. CONCLUSIONS Multiple methods are used for sentiment analysis of tweets in the health care setting. These range from self-produced basic categorizations to more complex and expensive commercial software. The open source and commercial methods are developed on product reviews and generic social media messages. None of these methods have been extensively tested against a corpus of health care messages to check their accuracy. This study suggests that there is a need for an accurate and tested tool for sentiment analysis of tweets trained using a health care setting–specific corpus of manually annotated tweets first.

Sign in / Sign up

Export Citation Format

Share Document