Mining online reviews with a Kansei-integrated Kano model for innovative product design

Author(s):  
Jian Jin ◽  
Danping Jia ◽  
Kejia Chen
2020 ◽  
Vol 33 (1) ◽  
Author(s):  
Qian Hui ◽  
Yan Li ◽  
Ye Tao ◽  
Hongwei Liu

AbstractA design problem with deficient information is generally described as wicked or ill-defined. The information insufficiency leaves designers with loose settings, free environments, and a lack of strict boundaries, which provides them with more opportunities to facilitate innovation. Therefore, to capture the opportunity behind the uncertainty of a design problem, this study models an innovative design as a composite solving process, where the problem is clarified and resolved from fuzziness to satisfying solutions by interplay among design problems, knowledge, and solutions. Additionally, a triple-helix structured model for the innovative product design process is proposed based on the co-evolution of the problem, solution, and knowledge spaces, to provide designers with a distinct design strategy and method for innovative design. The three spaces interact and co-evolve through iterative mappings, including problem structuring, knowledge expansion, and solution generation. The mappings carry the information processing and decision-making activities of the design, and create the path to satisfying solutions. Finally, a case study of a reactor coolant flow distribution device is presented to demonstrate the practicability of this model and the method for innovative product design.


Author(s):  
Violeta Bashova ◽  

Development in the spa industry is going through difficulties caused by the world situation of tourism recovery. In days of compliance with anti-epidemic measures and social distance, the restoration of the spa offer will be based on innovative solutions for diversity in the spa services and products. This is the challenge of more enterprising and resourceful professionals in business to avoid the struggle for survival. One of their main fulcrums is reorientation towards non-price competition, which is based on the distinctive features of the product. Either it consists of innovative product design or mere market segmentation, product differentiation typically involves externalities across competitors, which clearly play an important role in firm's competitive incentives to invest in differentiation. The purpose of this report is through research and analysis of supply and development in spas, to prove the hypothesis that the diversity of spa products and services is fundamental to recovering in a highly competitive and further financially aggravated, current environment in tourism.


2014 ◽  
Vol 1028 ◽  
pp. 341-345
Author(s):  
Rui Zhang

Product innovation design is challenging due to the complexity of the industrial environment, the changing needs of markets and customers, the effect of intense social competition, and the unpredictability of the future. This paper presents in a systematic analysis of reliability method on industrial product innovation design in order to illustrate what the real meaning of reliability method and how it works on the product innovation design. It also clarifies the relationship between reliability method and product innovation design, reflecting the function of reliability method on each work stage. It is concluded that a suitable thinking mode should be applied on the corresponding design, and it will enhance the effectiveness of innovative product design in general.


2019 ◽  
Vol 141 (9) ◽  
Author(s):  
Tianjun Hou ◽  
Bernard Yannou ◽  
Yann Leroy ◽  
Emilie Poirson

Customers post online reviews at any time. With the timestamp of online reviews, they can be regarded as a flow of information. With this characteristic, designers can capture the changes in customer feedback to help set up product improvement strategies. Here, we propose an approach for capturing changes in user expectation on product affordances based on the online reviews for two generations of products. First, the approach uses a rule-based natural language processing method to automatically identify and structure product affordances from review text. Then, inspired by the Kano model which classifies preferences of product attributes in five categories, conjoint analysis is used to quantitatively categorize the structured affordances. Finally, changes in user expectation can be found by applying the conjoint analysis on the online reviews posted for two successive generations of products. A case study based on the online reviews of Kindle e-readers downloaded from amazon.com shows that designers can use our proposed approach to evaluate their product improvement strategies for previous products and develop new product improvement strategies for future products.


2011 ◽  
Vol 328-330 ◽  
pp. 85-89
Author(s):  
Yong Sheng Pi ◽  
Yuan Yuan Yang

This paper aims to discuss graphic thinking increasingly ignored as the continuous development of information technology. In this paper, the author mainly discussed the importance of graphic thinking, the method of establishing graphic thinking mode and the specific application of graphic thinking in design. In this way, the core function and value of graphic thinking in innovation design process can regress


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