The Role of Effective Service Provider Communication Style in the Formation of Restaurant Patrons' Perceived Relational Benefits and Loyalty

2011 ◽  
Vol 28 (7) ◽  
pp. 765-786 ◽  
Author(s):  
Insin Kim ◽  
Sang Mi Jeon ◽  
Sunghyup Sean Hyun
Keyword(s):  
Service Provider ◽  
Communication Style ◽  
Provider Communication ◽  
Relational Benefits ◽  
Effective Service

Quality Assurance And The Role Of SERVICOM In Effective Service Delivery: A Case Study Of Obafemi Awolowo University, Nigeria.

2021 ◽  
Vol 8 (3) ◽  
pp. 344-351
Author(s):  
C.O. Ajila ◽  
Cleopatra O. Ibukun
Keyword(s):  
Quality Assurance ◽  
Service Delivery ◽  
Service Provider ◽  
Good Service ◽  
The Third ◽  
Effective Service

The paper succinctly looks at what quality assurance is. It further examines factors militating against assurance of quality and factors responsible for improving quality assurance. The second Section of the paper addresses effective service delivery and qualities of a good service provider. The third Section looks at SERVICOM and its role in effective service delivery. Obafemi Awolowo University is used as a Case Study. The paper concludes with recommendations for the sustenance of standards in Obafemi Awolowo University.

Peranan Ombudsman Republik Indonesia Perwakilan Sumatera Utara Dalam Pengawasan Pelayanan Dinas Kependudukan dan Catatan Sipil Kota Medan

2019 ◽  
Vol 1 (1) ◽  
pp. 1-12
Author(s):  
Putri Ananda Sari ◽  
Abdul Kadir ◽  
Beby Mashito Batu Bara
Keyword(s):  
Service Provider ◽  
Qualitative Approach ◽  
First Report ◽  
The North ◽  
Supervision Process ◽  
The Republic ◽  
North Sumatra

This study aims to determine the role of the Ombudsman of the Republic of Indonesia in North Sumatra Representative in the Supervision of Population and Civil Registry Service in Medan City. This study uses a qualitative approach with descriptive methods describing information about the data obtained from the field in the form of written and oral data from the parties studied. Data is collected based on interviews and documentation. The results of this study indicate that the role of the Ombudsman of the Republic of Indonesia in North Sumatra was carried out in the form of external supervision. External supervision is supervision carried out by the Ombudsman of the Republic of Indonesia Representative of North Sumatra to the Medan Population and Civil Registry Service. Actions taken in the supervision process are incoming reports, follow-up of the first report and follow-up of the report. Based on the research that has been carried out, it has been concluded that the role of the Ombudsman of the Republic of Indonesia in the North Sumatra Representative in supervising the service provider of the Population and Civil Registry services is carried out in the form of external supervision. In supervising the handling of public reports of alleged poor service in the area of population administration, it has been effective, with several efforts to handle reports such as: (1) Clarification; (2) Investigation; (3) Recommendations; (4) Monitoring.

scholarly journals Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana

SAGE Open ◽  
2020 ◽  
Vol 10 (1) ◽  
pp. 215824401989910 ◽  
Author(s):  
James Agyei ◽  
Shaorong Sun ◽  
Eugene Abrokwah ◽  
Emmanuel Kofi Penney ◽  
Richmond Ofori-Boafo
Keyword(s):  
Customer Loyalty ◽  
Life Insurance ◽  
Service Provider ◽  
Structural Equation ◽  
Insurance Industry ◽  
Customer Engagement ◽  
Equation Modeling ◽  
Mediating Role ◽  
Customer Trust

This study examined the influence of trust dimensions on customer engagement, and the resultant impact of customer engagement on customer loyalty in the context of life insurance. Furthermore, it investigated the mediating role of customer engagement in the relationships between trust dimensions and customer loyalty. A total of 452 valid responses from life insurance customers in Ghana were examined using structural equation modeling (SEM). The results revealed that trust in service provider, trust in the regulator, economy-based trust, and information-based trust significantly influence customer engagement, with trust in service provider and trust in the regulator driving a higher level of customer engagement. The results also uncovered that customer engagement significantly enriches customer loyalty and mediated the relationships between the trust dimensions and customer loyalty. The findings highlight the importance of building convincing customer trust to advance customer engagement and customer loyalty.

scholarly journals Strange fruit: The rise of Brazils new right-wing and the Non-Partisan School Movement

2019 ◽  
Vol 4 (1) ◽  
pp. 7-22 ◽  
Author(s):  
Richard Romancini ◽  
Fernanda Castilho
Keyword(s):  
Public Sphere ◽  
Communication Style ◽  
New Right ◽  
Right Wing ◽  
Left Wing ◽  
Network Analyses ◽  
Official Discourse ◽  
President Elect ◽  
School Movement

The new right-wing Brazilian Non-Partisan School Movement (in Portuguese, Escola Sem Partido, or ESP) was created in 2004 to denounce indoctrination in schools. It has, however, had greater repercussions via a strong presence on social media. The objective of this article is to analyse these discussions on Twitter. ESPs official discourse and theoretical discussions about the role of social networks supported this study. The content and network analyses of the tweets reveal the following relevant conclusions: the dissemination of content is much stronger than any discussion, on the part of both the new right wing and the left-wing partisans; there is a predominance of ESP supporters in a discussion that has characteristics of an anti-public sphere; communication between these two groups is weak; and the tone of the content spread by ESP supporters resonates with many features of president-elect Jair Bolsonaros communication style.

scholarly journals Role of Insurance Ombudsman and Grievance Management in Life Insurance Services in Indian Perspective

2014 ◽  
Vol 31 ◽  
pp. 9-13 ◽  
Author(s):  
Rajesh K. Yadav ◽  
Sarvesh Mohania
Keyword(s):  
Life Insurance ◽  
Large Volume ◽  
Service Provider ◽  
Secondary Data ◽  
Insurance Market ◽  
Research Papers ◽  
Constant Increase ◽  
Indian Perspective

A grievance is defined as a wrong or immoral suffered which creates ground for a complaint. In other words, dissatisfaction of customer on a product or service offered by a manufacturer or a service provider. The study focuses on the grievance management in life insurance services by the insurance ombudsman in India. In today’s scenario of insurance market, with the large volume of insurance transactions and huge customer size, it is an accepted fact that there will be growing number of policyholder grievances for every insurance providing company. The study is based on the secondary data collected from IRDA and research papers from various journals. The study concluded that in grievance management role of insurance ombudsman is very important and constant increase in number of complaints received by various Ombudsman all across the India shows that the policy-holders are gaining their confidence and trust in the institution of Insurance Ombudsman.

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