Quality Assurance And The Role Of SERVICOM In Effective Service Delivery: A Case Study Of Obafemi Awolowo University, Nigeria.

2021 ◽  
Vol 8 (3) ◽  
pp. 344-351
Author(s):  
C.O. Ajila ◽  
Cleopatra O. Ibukun
Keyword(s):  
Quality Assurance ◽  
Service Delivery ◽  
Service Provider ◽  
Good Service ◽  
The Third ◽  
Effective Service

The paper succinctly looks at what quality assurance is. It further examines factors militating against assurance of quality and factors responsible for improving quality assurance. The second Section of the paper addresses effective service delivery and qualities of a good service provider. The third Section looks at SERVICOM and its role in effective service delivery. Obafemi Awolowo University is used as a Case Study. The paper concludes with recommendations for the sustenance of standards in Obafemi Awolowo University.

Unpacking the Resource Curse and Realism Challenges on Economic Development in the Democratic Republic of Congo (DRC)

2022 ◽  
pp. 318-336
Author(s):  
Germain Miteu Tshinu
Keyword(s):  
Economic Development ◽  
Democratic Republic Of Congo ◽  
Resource Curse ◽  
Mineral Resources ◽  
Qualitative Approach ◽  
Access To Education ◽  
Structured Interviews ◽  
The Third

The third theme of the book seeks to understand the role of mineral resources in the African continent's socio-economic development. The case study of the DRC is used to understand the role played by the state-owned mining company Gecamines to socio-economic conditions of employees and the country's development at large. Resource curse and realism theories are utilised in this case study to unpack the role of mineral resources to Gecamines employees' access to education and healthcare in particular and to the entire country in general. The chapter employed a case study design with a qualitative approach research in its endeavour of exploring Gecamines' socio-economic contribution to its employees. Semi-structured interviews were conducted with Gecamines' managers, unskilled mine workers, and the Provincial Department of Mines' officers.

Part IV The Role of Arbitrators in the Development of Shipping Law, 16 The Role of Arbitrators and the Possibility of a Genuine Arbitral Case Law: The Continental Perspective

2016 ◽  
Author(s):  
Cachard Olivier
Keyword(s):  
Case Law ◽  
Public Interests ◽  
The Third ◽  
Private And Public ◽  
Maritime Disputes ◽  
Standard Terms ◽  
Legal Grounds

This chapter uses maritime arbitration in Paris as a case study to discuss the possibility of a genuine arbitral case law. This possibility derives from the arbitrator being uniquely placed, in view of his or her legal and methodological freedom, to conduct ‘the free objective search for a rule’. The first section underlines that an arbitrator or an arbitral panel is in the best position to carry out this free objective search for a rule. The second section investigates whether an arbitrator is just adjudicating a peculiar dispute or if, in doing so, his findings may reach further authority. It then discusses the legal grounds given to the award. The third section focuses further on the characteristics of maritime disputes and tries to sort out how a balance between private and public interests is met. It also examines how the market arbitrators consider standard terms.

scholarly journals Service-Sales Ambidexterity: Evidence, Practice, and Opportunities for Future Research

2019 ◽  
Vol 23 (1) ◽  
pp. 13-21 ◽  
Author(s):  
Ko de Ruyter ◽  
Debbie Isobel Keeling ◽  
Ting Yu
Keyword(s):  
Service Delivery ◽  
Current Practice ◽  
Current Knowledge ◽  
Theoretical Development ◽  
Structural Knowledge ◽  
Future Research ◽  
Organizational Boundaries ◽  
Current Knowledge Base ◽  
Effective Service

Aligning the service-sales interface within and beyond organizational boundaries is worthwhile, yet many firms are not reaping the rewards of such practice. The managerial need for in-depth insights into the blending of selling and service delivery could be better informed through resolution of current open theoretical debates. This position article extends the current knowledge base on the service-sales interface in three ways. First, we offer a synopsis of current scholarly progress on blending service delivery with sales and identify contextual conditions that foster effective service-sales ambidexterity. Second, turning to current practice, we use an empirical case study to demonstrate how a multinational company strategically deploys online learning to bridge structural knowledge and skills gaps within its reseller network to build ambidextrous capacity in the channel and support solution selling. Complementing this human learning approach, we also explore recent advances in machine learning and their impact on the service-sales interface. Third, we blend these academic and practice perspectives to offer a service-sales interface agenda that identifies directions for future research in terms of both the theoretical development of ambidexterity and defining the effective blending of technologies at the service-sales interface that enables ambidexterity in practice.

‘The Sword of Avenging Justice’: Politics in Sutherland after the Third Reform Act

Rural History ◽  
2008 ◽  
Vol 19 (2) ◽  
pp. 179-199 ◽  
Author(s):  
ANNIE TINDLEY
Keyword(s):  
Nineteenth Century ◽  
Political Power ◽  
Political Life ◽  
National Politics ◽  
Scottish Highlands ◽  
The Third ◽  
General Decline ◽  
The Impact

AbstractThere has been much historical debate over the role of aristocratic landed families in local and national politics throughout the nineteenth century, and the impact of the First, Second and Third Reform Acts on that role. Additionally, the period from 1881 in the Scottish Highlands was one of acute political and ideological crisis, as the debate over the reform of the Land Laws took a violent turn, and Highland landowners were forced to address the demands of their small tenants. This article addresses these debates, taking as its case-study the ducal house of Sutherland. The Leveson-Gower family owned almost the whole county of Sutherland and until 1884 dominated political life in the region. This article examines the gradual breakdown of that political power, in line with a more general decline in financial and territorial influence, both in terms of the personal role of the Fourth and Fifth Dukes of Sutherland, and the broader impact of the estate management on the mechanics and expectations of politics in the county.

scholarly journals The Third Sector in Public Governance in Nigeria: Concept, Identity and Prospects

2020 ◽  
Vol 10 (1) ◽  
pp. 298
Author(s):  
Abubakar Ali ◽  
Sabarani B. Ghazali
Keyword(s):  
Third Sector ◽  
Developed Countries ◽  
New Governance ◽  
Public Governance ◽  
The Third ◽  
Societal Challenges ◽  
The World ◽  
The Third Sector ◽  
Effective Service

The world is suffused with self-organised groups asserting themselves in the policymaking corridors of governments and private-for-profits in order to jointly address stubborn societal challenges characterised as wicked problems. These self-organised bodies, labelled the third sector, operate in the advanced, developing, as well as less developed countries. This paper reviews the contemporary background of the third sector, its conceptual basis, its identity crisis and prospects for future development in the context of public governance in Nigeria. It does so premised on an orientation towards new governance tradition and heuristics. It argues that a better understanding of the concept, and governance role of the sector, by government policymakers, private-for-profits, and third sector actors themselves, will strengthen home grown cross-boundary collaboration for a more effective service delivery across the country.

All That Live Must Die, Passing Through Nature to Eternity

2017 ◽  
Author(s):  
Stefania Tutino
Keyword(s):  
Early Modern ◽  
Western Culture ◽  
Moral Problem ◽  
Medical Doctors ◽  
Early Modern Europe ◽  
The Third ◽  
Natural Philosophers ◽  
Traditional Doctrine

This chapter presents the third and final case study showing how relevant probabilism was in the development of modern Western culture. In early modern Europe, the emergence of new medical and philosophical theories on the nature and development of fetuses challenged the traditional doctrine, which was based on the Aristotelian notion of animation. In this situation, theologians, natural philosophers, and medical doctors were confronted with new and unprecedented doubts and dilemmas, which touched on the crucial medical, biological, philosophical, theological, and moral problem of how to establish what it means for humans to be alive. This chapter explains the role of probabilism in addressing one of these dilemmas, namely whether miscarried fetuses were in fact endowed with a soul, and consequently whether they should be baptized.

scholarly journals TCS: ‘Hazir SubKuch’—Making Everything Present

2020 ◽  
Vol 17 (1) ◽  
pp. 17-35
Author(s):  
Mohsin Nasir Jat ◽  
Muhammad Shakeel Sadiq Jajja
Keyword(s):  
Customer Service ◽  
Service Provider ◽  
Financial Services ◽  
Digital Printing ◽  
Logistics Service ◽  
Visa Application ◽  
Warehousing And Distribution ◽  
A Company

The case describes the journey of TCS as it became Pakistan’s leading logistics service provider. It highlights how and when TCS acquired different logistics and other value-adding capabilities and how these capabilities, in turn, complimented the diverse logistics services that TCS offered to a wide variety of businesses. TCS had been offering a top-notch Express and Logistics service around Pakistan for 30 years. TCS started as a company providing secure distribution of letters and packages. Customers perceived TCS as a shipping solution provider for all their goods transportation needs which included parcels, documents, E-commerce products and even their groceries. Table 1 of the case study highlights that TCS had taken up some unique and new initiatives. TCS handled four main clientele areas: Corporate, Consumer, International and E-commerce. For consumer wing, TCS oversaw bookings of documents and parcels at the express centres, door-to-door containerized shipments, domestic and international air ticketing, visa application drop box facility for various countries and financial services in the form of insurance plans. On the corporate side, TCS provided warehousing and distribution, digital printing and bulk mail solutions. International and e-commerce both catered consumer and corporate segments. Over the last decade, TCS had established a warehousing and distribution wing and a mail management and printing facility. Other ventures and services that TCS offered were Visatronix, Hazir, Home Movers, E-COM, TCS Aviation, Mail Management System, Warehouse and Distribution, Intiana, Sentiments express and Octra. The case focusses on the decision of whether or not to run an ambitious new logistics service, that is, Hazir SubKuch (HSK), meant to deliver anything non-prohibited that a customer wanted, on a crowdsourcing model. In the proposed crowdsourcing model, after training and evaluation, anyone could assume the role of a customer service provider by connecting to the system remotely. Similarly, pickup and delivery jobs could be performed under an Uber-like model by anyone who owned a ride and had smartphone connectivity. The service was a brainchild of the new CEO, hired by the founder and chairman as part of the new management team to bring a fresh dynamism in the company.

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