Risk Evaluation of Group Package Tour Service Failures that Result in Third-Party Complaints

2012 ◽  
Vol 29 (8) ◽  
pp. 817-834 ◽  
Author(s):  
Dong-Shang Chang ◽  
Jenq-Hann Chung
Keyword(s):  
Risk Evaluation ◽  
Third Party ◽  
Service Failures

A Practical Conflicting Role-based Cloud Security Risk Evaluation Method

2019 ◽  
Vol 13 ◽  
Author(s):  
Jin Han ◽  
Jing Zhan ◽  
Xiaoqing Xia ◽  
Xue Fan
Keyword(s):  
Risk Evaluation ◽  
Evaluation Method ◽  
Service Providers ◽  
Risk Preferences ◽  
Cloud Service ◽  
Cloud Security ◽  
Third Party ◽  
Security Evaluation ◽  
Security Risk ◽  
Cloud Users

Background: Currently, Cloud Service Provider (CSP) or third party usually proposes principles and methods for cloud security risk evaluation, while cloud users have no choice but accept them. However, since cloud users and cloud service providers have conflicts of interests, cloud users may not trust the results of security evaluation performed by the CSP. Also, different cloud users may have different security risk preferences, which makes it difficult for third party to consider all users' needs during evaluation. In addition, current security evaluation indexes for cloud are too impractical to test (e.g., indexes like interoperability, transparency, portability are not easy to be evaluated). Methods: To solve the above problems, this paper proposes a practical cloud security risk evaluation method of decision-making based on conflicting roles by using the Analytic Hierarchy Process (AHP) with Aggregation of Individual priorities (AIP). Results: Not only can our method bring forward a new index system based on risk source for cloud security and corresponding practical testing methods, but also can obtain the evaluation result with the risk preferences of conflicting roles, namely CSP and cloud users, which can lay a foundation for improving mutual trusts between the CSP and cloud users. The experiments show that the method can effectively assess the security risk of cloud platforms and in the case where the number of clouds increased by 100% and 200%, the evaluation time using our methodology increased by only by 12% and 30%. Conclusion: Our method can achieve consistent decision based on conflicting roles, high scalability and practicability for cloud security risk evaluation.

Credit Risk Evaluation Based on Text Analysis

2016 ◽  
Vol 10 (1) ◽  
pp. 1-11 ◽  
Author(s):  
Shuxia Wang ◽  
Yuwei Qi ◽  
Bin Fu ◽  
Hongzhi Liu
Keyword(s):  
Credit Risk ◽  
Risk Evaluation ◽  
Evaluation System ◽  
Information Source ◽  
Good Choice ◽  
Financial Information ◽  
Third Party ◽  
Textual Information ◽  
Subjective Factor ◽  
Similar Accuracy

The main difficulty of credit risk evaluation is to evaluate borrowers' willingness of repayment, which is a subjective factor depending on the thoughts and ideas of borrowers. Text description is a kind of human behavior which reflects the mental process of writers. The authors identify the characteristics of borrowers from their text descriptions and further use them to evaluate the credit risk of loans. Experimental results show that: (1) textual information is a good choice when traditional financial information is missing. The authors can achieve similar accuracy using only textual information as traditional methods which use financial information and credit information from the third party. (2) Textual information is a good complementary information source to traditional financial information sources. Using textual information can improve the performance of credit risk evaluation system when combined with traditional financial information.

scholarly journals An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry

2020 ◽  
Vol 9 (1) ◽  
pp. 35-50
Author(s):  
Nazlı Gülfem Gidener ◽  
Durmuş Ali Deveci
Keyword(s):  
Service Industry ◽  
Service Providers ◽  
Service Recovery ◽  
Third Party ◽  
Third Party Logistics ◽  
Business Relationships ◽  
Service Failures ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Recovery Strategies

Service literature indicates that both service failure and service recovery have a strong impact on the business relationships between service providers and their customers. The purpose of this research is twofold: to explore and analyze the most common service failures and implemented recovery strategies in Turkish third party logistics service industry and examine their impact on business relationships. Critical Incident Technique (CIT) was used. Thus, information on critical incidents were collected from both third party logistics service providers (3PLs) and their customers, failures and recovery strategies were categorized and the impact of service failures and recovery strategies on future relationships between customers and 3PLs examined. The findings indicate that service failures are most frequently encountered in customer services and port operations and that symbolic service recovery is the most common recovery strategy implemented by third party logistics service providers. The findings also show that third party logistics service providers and carriers are the most common sources of failure in third party logistics services.

Credit Risk Evaluation Based on Text Analysis

2018 ◽  
pp. 1812-1823 ◽  
Author(s):  
Shuxia Wang ◽  
Yuwei Qi ◽  
Bin Fu ◽  
Hongzhi Liu
Keyword(s):  
Credit Risk ◽  
Risk Evaluation ◽  
Evaluation System ◽  
Information Source ◽  
Good Choice ◽  
Financial Information ◽  
Third Party ◽  
Textual Information ◽  
Subjective Factor ◽  
Similar Accuracy

The main difficulty of credit risk evaluation is to evaluate borrowers' willingness of repayment, which is a subjective factor depending on the thoughts and ideas of borrowers. Text description is a kind of human behavior which reflects the mental process of writers. The authors identify the characteristics of borrowers from their text descriptions and further use them to evaluate the credit risk of loans. Experimental results show that: (1) textual information is a good choice when traditional financial information is missing. The authors can achieve similar accuracy using only textual information as traditional methods which use financial information and credit information from the third party. (2) Textual information is a good complementary information source to traditional financial information sources. Using textual information can improve the performance of credit risk evaluation system when combined with traditional financial information.

scholarly journals Mitigating hiring risks through pre-employment background screening: Methodology based on the personnel security approach

2020 ◽  
Vol 9 ◽  
pp. 577-587
Author(s):  
Julia Rushchenko ◽  
Ihor Rushchenko ◽  
Olena Plakhova
Keyword(s):  
Risk Evaluation ◽  
Third Party ◽  
Effective Mechanism ◽  
Corporate Fraud ◽  
Background Checks ◽  
Corporate Scandals ◽  
Negligent Hiring ◽  
Background Check ◽  
Integrated Technique ◽  
Prospective Employee

In the wake of the corporate scandals linked to negligent hiring, many organisations worldwide have prioritised background investigations to avoid harm or legal liability and ensure safety of their assets, employees and clients. Negligent hiring takes place when an employer fails to verify that a prospective employee may pose a threat to their company. The article discusses the process of pre-employment screenings aimed at mitigating the risk of corporate fraud, unethical behaviour and organisational deviance. The goal of the article is to analyse a methodological basis for pre-employment background checks carried out by the in-house recruitment experts or third party employee screening companies. A large number of the existing studies have examined the theory and policies of pre-employment screenings, have scrutinised functionality and efficiency of background investigations and have addressed the methods used as part of this process. However, prior research has not identified a comprehensive and integrated technique of carrying out a pre-employment background check. To fill this gap, the paper suggests a vacancy-specific background screening of potential candidates according to the previously defined security criteria formulated in the article. The objective of the abovementioned approach is to generate an effective mechanism of identifying the so-called “risky hires” before the onboarding stage of recruitment. It is argued that both risk evaluation and pre-employment assessments of candidates should be viewed as a standard business practice integrated into a comprehensive hiring corporate policy.

Online service failure: how consumers from emerging countries react and complain

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Simoni F. Rohden ◽  
Celso Augusto de Matos
Keyword(s):  
Structural Equation ◽  
Switching Costs ◽  
Service Failure ◽  
Cultural Orientation ◽  
Emerging Countries ◽  
Cultural Dimensions ◽  
Third Party ◽  
Equation Modeling ◽  
Content Type ◽  
Service Failures

Purpose E-commerce has experienced huge growth in emerging countries, but analysis of service failure/recovery for online retailers has been limited in this context. Hence, this study aims to investigate customers’ reactions to service failures in e-commerce and the influence of cultural dimensions on complaint intentions. Design/methodology/approach A survey was conducted with 553 customers from Brazil, India and China. A model was proposed and tested using structural equation modeling. Findings Results indicate that satisfaction with service recovery (SSR) increases repurchase intentions and reduces third-party complaints and negative word-of-mouth. This study also shows that the reactions of consumers to service failures in online situations are influenced by their cultural orientation (i.e. individualism, uncertainty avoidance and power distance) and contingent factors (i.e. relationship level, switching costs and the severity of the failure). Originality/value This study shows that the extent to which consumers from emerging countries complain after a service failure in online purchases will depend on their cultural orientation, previous experiences with the retailer, switching costs and the severity of the failure.

A Study of Complaint Behaviour Intentions of Airline Passengers

2015 ◽  
Vol 8 (2) ◽  
Author(s):  
Deepak Raj Gupta ◽  
Poonam Sharma
Keyword(s):  
Service Delivery ◽  
Airline Industry ◽  
Service Industry ◽  
Service Providers ◽  
Third Party ◽  
Service Failures ◽  
Behavior Intentions ◽  
Significant Difference ◽  
Airline Passengers ◽  
Complaint Behavior

Since airline industry is a prime service industry and interaction of service providers and service seekers is dominant which increases the chances of service failures in each step of service delivery process. Service failures are unpreventable in the core service delivery system and consumer complaints are like keys to identify the failures in the services of an organization. Behavioral intentions of complainants can be voice, private and third party (Singh, 1988). The present study aims to examine the airline passengers complaint behavior intentions. This study also examines the effect of demographic variables on consumer complaint intentions. The results of descriptive statistics and t-test shows that complainants are dominantly engaged in voice actions and there is no significant difference between the voice, private and third party intentions of complainants and non-complainants.

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