Managerial Adaptation through the Market in the Public Sector: Theoretical Framework and Four Models

This article presents a novel theoretical approach that aims to enhance the accountability of street-level bureaucrats. The authors conceptualize changes and reforms in and around the public sector as a smart mechanism that is composed of two key dimensions; a) smart principles (i.e., institutions and technological tools that support citizen participation), and b) smart principals (i.e., citizens who adopt those smart principles in monitoring and evaluating street-level agents’ behaviors). Then the authors suggest a theoretical framework that explains how applying the smart mechanism can limit deviant behaviors of street-level bureaucrats and contribute to enhancing street-level accountability.

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Interpreting Impoliteness: Interpreters’ Voices

FLEKS - Scandinavian Journal of Intercultural Theory and Practice ◽

10.7577/fleks.2436 ◽

2017 ◽

Vol 4 (1) ◽

Cited By ~ 1

Author(s):

Tatjana Radanović Felberg ◽

Ljiljana Šarić

Keyword(s):

Public Sector ◽

Survey Data ◽

Theoretical Framework ◽

Actual Practice ◽

Moral Order ◽

Close Reading ◽

Behavioral Strategies ◽

Ethical Guidelines ◽

The Public ◽

Individual Strategies

Interpreters in the public sector in Norway interpret in a variety of institutional encounters, and the interpreters evaluate the majority of these encounters as polite. However, some encounters are evaluated as impolite, and they pose challenges when it comes to interpreting impoliteness. This issue raises the question of whether interpreters should take a stance on their own evaluation of impoliteness and whether they should interfere in communication. In order to find out more about how interpreters cope with this challenge, in 2014 a survey was sent to all interpreters registered in the Norwegian Register of Interpreters. The survey data were analyzed within the theoretical framework of impoliteness theory using the notion of moral order as an explanatory tool in a close reading of interpreters’ answers. The analysis shows that interpreters reported using a variety of strategies for interpreting impoliteness, including omissions and downtoning. However, the interpreters also gave examples of individual strategies for coping with impoliteness, such as interrupting and postponing interpreting. These strategies border behavioral strategies and conflict with the Norwegian ethical guidelines for interpreting. In light of the ethical guidelines and actual practice, mapping and discussing different strategies used by interpreters might heighten interpreters’ and interpreter-users’ awareness of the role impoliteness can play in institutional interpreter– mediated encounters.

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Analyzing e-Government Research in Emerging Economies

Handbook of Research on E-Government in Emerging Economies ◽

10.4018/978-1-4666-0324-0.ch033 ◽

2012 ◽

pp. 641-663 ◽

Cited By ~ 1

Author(s):

Antonio Manuel López Hernández ◽

Manuel Pedro Rodríguez Bolívar ◽

Laura Alcaide Muñoz

Keyword(s):

Public Sector ◽

Emerging Economies ◽

Research Methodology ◽

Quantitative Methods ◽

Developed Countries ◽

Theoretical Framework ◽

Research Field ◽

Public Administrators ◽

The Public ◽

Government Research

The research field of e-Government is a broad one, and diverse methodologies have been used to analyse this subject. However, most such research has focused on developed countries, with the area of emerging economies being neglected. This chapter offers a framework to help public administrators and researchers evaluate the field of e-Government research in emerging economies, identifying the subjects examined, the research methodology applied and the compilation methods used in the e-Government research published in leading international journals, as well as the possible links between these questions. Knowledge gaps and research opportunities are identified from these observations. In addition, the authors highlight changes in the research methods employed, with a greater application of quantitative methods, thus reinforcing the development of a theoretical framework so that the application of e-Government may efficiently contribute to improving management in the public sector and examine the authors’ institutional affiliations.

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Analyzing e-Government Research in Emerging Economies

Digital Democracy ◽

10.4018/978-1-4666-1740-7.ch011 ◽

2012 ◽

pp. 202-224

Author(s):

Antonio Manuel López Hernández ◽

Manuel Pedro Rodríguez Bolívar ◽

Laura Alcaide Muñoz

Keyword(s):

Public Sector ◽

Emerging Economies ◽

Research Methodology ◽

Quantitative Methods ◽

Developed Countries ◽

Theoretical Framework ◽

Research Field ◽

Public Administrators ◽

The Public ◽

Government Research

The research field of e-Government is a broad one, and diverse methodologies have been used to analyse this subject. However, most such research has focused on developed countries, with the area of emerging economies being neglected. This chapter offers a framework to help public administrators and researchers evaluate the field of e-Government research in emerging economies, identifying the subjects examined, the research methodology applied and the compilation methods used in the e-Government research published in leading international journals, as well as the possible links between these questions. Knowledge gaps and research opportunities are identified from these observations. In addition, the authors highlight changes in the research methods employed, with a greater application of quantitative methods, thus reinforcing the development of a theoretical framework so that the application of e-Government may efficiently contribute to improving management in the public sector and examine the authors’ institutional affiliations.

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Marketing in the Public Sector—Benefits and Barriers: A Bibliometric Study from 1931 to 2020

Social Sciences ◽

10.3390/socsci9100168 ◽

2020 ◽

Vol 9 (10) ◽

pp. 168

Author(s):

Nelson de Matos ◽

Marisol B. Correia ◽

José Ramón Saura ◽

Ana Reyes-Menendez ◽

Nuno Baptista

Keyword(s):

Public Sector ◽

Urban Politics ◽

Global Economy ◽

Theoretical Framework ◽

Bibliometric Study ◽

Future Research ◽

Social Changes ◽

The Public ◽

The Past ◽

Theoretical Foundations

The global economy has brought economic and social changes that have led organizations to extend their vision beyond consumer and business markets. Particularly, in the marketing of public sector (MPS), the extant theoretical foundations require more comprehensive investigations not only into the main topics researchers have looked into the past, but also into the new challenges they will face in the future. Thus, the purpose of this study is to provide a thorough a bibliometric overview of the theoretical framework and to identify benefits and barriers of marketing in the public sector. We provide an overview of the theoretical framework and identify the benefits and barriers of marketing in the public sector through a bibliometric study. To achieve this objective, a systematic literature review was conducted of 3926 articles from 1931 to 2020. The results allowed the identification of four main theoretical clusters: educational, public health, social economics and urban politics. It also offered benefits and barriers in the context of MPS. Conclusions and implications to the academia and managers are drawn. Future research opportunities are also provided.

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