Perceptions of service providers and customers of key success factors of third-party logistics relationships – an empirical study

Author(s):  
R. Rajesh ◽  
S. Pugazhendhi ◽  
K. Ganesh ◽  
Ducq Yves ◽  
S. C. Lenny Koh ◽  
...  
2011 ◽  
Vol 2 (4) ◽  
pp. 29-60 ◽  
Author(s):  
Omprakash K. Gupta ◽  
S. Samar Ali ◽  
Rameshwar Dubey

Third party logistics (3PL) has been gaining importance in most places in the world. In India the implementation of 3PL practices has made its beginning and it is emerging as one of the fastest growing sectors. It is still a relatively new concept and not well understood among industry or academic professionals in India. This paper examines the Indian 3PL Supply Chain Management and practices with respect to the key success factors and growth strategies. After identifying the critical success factors SERVQUAL is applied to reveal the gap between their achievement and expectation. Respondents to the survey are categorized based on their rating of the key growth strategies on the basis of AHP.


Author(s):  
Omprakash K. Gupta ◽  
S. Samar Ali ◽  
Rameshwar Dubey

Third party logistics (3PL) has been gaining importance in most places in the world. In India the implementation of 3PL practices has made its beginning and it is emerging as one of the fastest growing sectors. It is still a relatively new concept and not well understood among industry or academic professionals in India. This paper examines the Indian 3PL Supply Chain Management and practices with respect to the key success factors and growth strategies. After identifying the critical success factors SERVQUAL is applied to reveal the gap between their achievement and expectation. Respondents to the survey are categorized based on their rating of the key growth strategies on the basis of AHP.


2017 ◽  
Vol 3 (2) ◽  
pp. 78-88
Author(s):  
Ahmet Hakan ÖZKAN ◽  
Orhan Emre Elma

The level of the collaboration of third-party logistics users and logistic service providers are elaborated in Turkey. The synergy which is expected to come out after this cooperation seems to be lacking. Therefore the industry of Turkey is operating by carrying the opportunity cost of this synergy. The purpose of this paper is defining the reasons of the necessity of third-party logistics (3PL) using and exploring the reasons of being reluctant to this kind of collaborations. An empirical study is conducted in industrial organizations in Turkey. The research is designed according to the structure of the Turkish companies and the main issues of the logistics. Semi-structured interview are used to collect information and learn the opinions of the managers of the companies. The responses from 7 logistic service provider companies and 10 from some other randomly selected companies were evaluated at this explaratory research, 17 valid responses are analyzed. According to findings of this study, the expected synergy does not seem to be able to appear before the removement of some prejudices and embracing the modern and effective methods. On the other hand, size of the companies is strictly correlated with outsourcing and it is the reason of inadequate demand in Turkey.


2012 ◽  
Vol 50 (9) ◽  
pp. 2407-2422 ◽  
Author(s):  
S. Mothilal ◽  
Angappa Gunasekaran ◽  
S.P. Nachiappan ◽  
Jayanth Jayaram

2013 ◽  
Vol 03 (08) ◽  
pp. 11-19
Author(s):  
Suhana Mohezar ◽  
Azmin Azliza Aziz ◽  
Mohd Aidil Riduan Kader Awang

This paper aims to examine the factors influencing successful logistics information technology (LIT) among third-party logistics (3PL) service providers. Cross-sectional data from 136 Malaysian 3PL service providers were collected. Our findings indicate that the existence of technological capability, top management support, effective enterprise-wide communication and business process reengineering are pertinent. Nonetheless, the result demonstrate that firm size do not play a role in such initiative.


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