A structural analysis of the impact of quality management practices in purchasing on purchasing and business performance

2005 ◽  
Vol 16 (2) ◽  
pp. 215-230 ◽  
Author(s):  
Cristóbal Sánchez-Rodríguez ◽  
David Hemsworth
Keyword(s):  
Structural Analysis ◽  
Quality Management ◽  
Business Performance ◽  
Management Practices ◽  
Quality Management Practices ◽  
The Impact

Using asset-based criterion to implement quality management philosophy in service operations to enhance business performance

2018 ◽  
Vol 35 (10) ◽  
pp. 2195-2211 ◽  
Author(s):  
Satish Mehra
Keyword(s):  
Quality Management ◽  
Organizational Performance ◽  
Business Performance ◽  
Management Practices ◽  
Retail Banking ◽  
Content Type ◽  
Management Philosophy ◽  
Quality Management Practices ◽  
Study Results ◽  
The Impact

PurposeThe purpose of this paper is to study the impact of successfully assessing basic resources of an organization, such as technology and human resources, needed to enhance performance of service businesses through the use of quality management ideals. Effective coordination of these two types of organizational assets is shown to impact both the design and the implementation of quality management practices, which than leads to enhanced organizational performance.Design/methodology/approachRetail banking firms were surveyed for this study to analyze empirical data related to technology and people-based assets. Results were corroborated on the basis of in-depth interviews with several banking managers to provide real-world verification of the findings.FindingsThis study identifies the significance of key assets in a banking service environment that can help the implementation of quality management philosophy. Paper discusses how managers can focus on the development of key assets as well as the use of these assets in the design of quality management processes to enhance business performance.Research limitations/implicationsThis research focused on a specific sector of the service industry, the banking sector. Relatively small size of the study sample may have impacted the outcome of research applicability on a wide spectrum of businesses. Also, constantly changing financial regulations could not be incorporated in the study. On the positive side, strong managerial feedback provides guidance toward adopting the study results, and lays the foundation for future research suggesting an additional focus on corporate responsibility and sustainability issues while managing quality.Originality/valueAs today’s rapidly evolving society pushes people out of service encounters, replacing them with efficient and cost-saving technology, roles of both the people and the technology in an organization must be fully understood. This paper shows that, despite the exponential growth of technological innovation, both people and technology are critical to enhancing organizational performance through successful adoption of quality management practices.

The impact of quality management practices on knowledge management processes: a study of a social security corporation in Jordan

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ata Al Shraah ◽  
Ayman Abu-Rumman ◽  
Faisal Al Madi ◽  
Fawwaz Ali Farhan Alhammad ◽  
Ayah Ahmad AlJboor
Keyword(s):  
Knowledge Management ◽  
Statistical Analysis ◽  
Quality Management ◽  
Social Security ◽  
Management Practices ◽  
Content Type ◽  
Quality Management Practices ◽  
Management Processes ◽  
The Impact ◽  
General Director

PurposeThis study aimed to investigate the impact of total quality practices on knowledge management (KM) processes across a Social Security Corporation (SSC) in Jordan and explore the best approach to improve KM processes using quality management.Design/methodology/approachThis study followed a quantitative methodology: a conceptual model was developed based on an extensive review of the related literature; an online survey was developed and distributed using the SSC's intranet; and 384 surveys were completed and used in the statistical analysis. The two-stage approach of structural equation modeling (SEM) was employed to analyze and interpret the data, and was used to validate the conceptual model of this research.FindingsBased on the statistical analysis it was found that six out of seven independent factors relating to quality management practices were confirmed to have a significant impact on the knowledge management processes (KMPs). Building upon the findings an agenda for improving KM processes using quality management is proposed.Originality/valueThis study was conducted in one organization namely the SSC because it is the largest public service organization in Jordan and offers compulsory services. The inclusion of other public organizations and companies may reflect different findings. Future research may collect data from other service industries to get a more comprehensive perspective from developing countries such as Jordan. Moreover, the population of this study included only the General Director, General Director Assistants, and Administrative Managers. Front-line employees were excluded from the data collection because the study was conducted solely from a managerial perspective.

Implementing capabilities-based quality management and marketing strategies to improve business performance

2016 ◽  
Vol 33 (8) ◽  
pp. 1124-1137 ◽  
Author(s):  
Satish Mehra ◽  
Joshua T. Coleman
Keyword(s):  
Quality Management ◽  
Marketing Strategy ◽  
Organizational Performance ◽  
Management Practices ◽  
Retail Banking ◽  
Marketing Strategies ◽  
Content Type ◽  
Quality Management Practices ◽  
Study Results ◽  
The Impact

Purpose The purpose of this paper is to study the impact of successfully coordinating infrastructural capabilities, such as technology, and structural capabilities, such as people, on the performance of service businesses. Effective coordination of these two types of capabilities is shown to impact the implementation of quality management practices and the design of marketing strategy, both of which when utilized properly, lead to enhanced organizational performance. Design/methodology/approach The authors surveyed retail banking firms for this study to analyze empirical data on infrastructural and structural capabilities. Results were corroborated on the basis of in-depth interviews with several banking managers to provide real world verification of the findings. Findings Results indicate that both infrastructural and structural capabilities positively impact the design of marketing strategy, while only structural capabilities impact the implementation of quality management practices. Both, successfully implemented quality management ideals and a well-designed marketing strategy, are shown to enhance overall organizational performance. Research limitations/implications Research was conducted on a specific sector of the service industry, the banking sector. Also, the relatively small size of the study sample may have impacted the outcome of research applicability in some large businesses. Continuously emerging financial regulations could not be incorporated in the study. On the positive side, strong managerial feedback provides guidance toward adopting the study results, and lays the foundation for future research. Originality/value As today’s rapidly evolving society pushes people out of service encounters, replacing them with efficient and cost-saving technology, roles of both the people and the technology in an organization must be fully understood. This paper shows that, despite the exponential growth of technological innovation, both people and technology are critical to enhancing organizational performance through sound quality management practices and supportive marketing strategies.

The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan

2020 ◽  
Vol 8 (2) ◽  
pp. 35
Author(s):  
Lama Hashem ◽  
Mais Jaradat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Knowledge Transfer ◽  
Total Quality Management ◽  
Commercial Banks ◽  
Management Practices ◽  
Total Quality ◽  
Knowledge Application ◽  
Quality Management Practices ◽  
The Impact

This study tested the impact of knowledge management uses on total quality management practices in commercial banks of Jordan. A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management. The results show that three of the knowledge management dimensions (i.e. knowledge acquisition, knowledge storage, and knowledge transfer)   significantly affects total quality management practices. However, knowledge application showed insignificant effect. The theoretical and practical implications of this study are discussed at the end of this paper.

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