Change is the New Normal: Access Services in a New Public Services Paradigm

Covid-19 pandemic has a significant impact on society in Indonesia. New Normal discourse will be applied soon in Indonesia. Basically, it will give the same restriction and limitation of the interaction between individuals. Before pandemic, Conventional Public services required direct interaction between citizens and public servants in public office. But then, there will be a limitation to this direct interaction, and it also has to switch into the online services model. This study examined the urgency of the transformation of public services during the New Normal period through E-Government. This research used the normative juridical method. The author finds that the use of e-government in Indonesia is still far below Singapore. Indonesia needs to optimize the use of vertical and horizontal integration models that present one-stop service network services that require the transformation of public services from the Old Public Administration model to the New Public Service. This transformation should also be supported by regulatory reforms in the field of State Administration to increase synergy and harmonization between government institutions, so there is no overlapping of authority and conflicts between institutions that can hinder service delivery to the public. Keywords : Transformation of Government Services; E-Government; New Normal Abstrak Pandemi Covid-19 membawa dampak yang besar bagi masyarakat di Indonesia. Wacana New Normal yang akan diberlakukan, secara garis besar tetap membatasi interaksi antar individu. Pelayanan publik yang selama ini dilakukan dengan beinteraksi secara langsung harus dibatasi bahkan harus beralih kepada pelayanan secara online. Penelitian ini hendak mengkaji urgensi transformasi pelayanan publik pada masa New Normal melalui E-Government. Penelitian ini menggunakan metode yuridis normatif. Penulis menemukan bahwa penggunaan e-government di Indonesia masih jauh di bawah negara Singapura. Indonesia perlu mengoptimalkan penggunaan model integrasi vertikal dan integrasi horizontal yang menghadirkan network service layanan satu pintu yang membutuhkan transformasi pelayanan publik dari model Old Administration Public menuju New Public Service. Hal ini perlu juga ditunjang dengan adanya reformasi regulasi di bidang Administrasi Negara untuk meningkatkan sinergitas dan harmonisasi antar lembaga pemerintah, agar tidak terjadi tumpang tindih kewenangan dan konflik antar lembaga yang dapat menghambat pemberian layanan kepada masyarakat. Kata Kunci : Transformasi Pelayanan Publik; E-Government; New Normal

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The political economy of English public services reform and implications for management knowledges in health care organizations

10.1093/oso/9780198777212.003.0003 ◽

2018 ◽

Author(s):

Ewan Ferlie ◽

Sue Dopson ◽

Chris Bennett ◽

Michael D. Fischer ◽

Jean Ledger ◽

...

Keyword(s):

Political Economy ◽

Public Management ◽

Public Services ◽

New Public Management ◽

Health Care Organizations ◽

Public Agencies ◽

Political Issue ◽

Management Reform ◽

New Public

This chapter explores, in greater depth, the idea floated in the Introduction that the macro-level political economy of public services reform can exert effects on preferred management knowledges at both national and local levels. We argue that an important series of New Public Management reforms evident since the 1980s have made UK public agencies more ‘firm like’ and receptive to firm-based forms of management knowledge. We characterize key features of the UK’s long-term public management reform strategy, benchmarking it against, and also adding to, Pollitt and Bouckaert’s well-known comparativist typology. We specifically add to their model a consideration of the extent to which public management reform is constructed as a top-level political issue.

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Co-design and action learning in local public services

Journal of Adult and Continuing Education ◽

10.1177/1477971417725344 ◽

2017 ◽

Vol 24 (1) ◽

pp. 58-80 ◽

Cited By ~ 3

Author(s):

Ilpo Laitinen ◽

Tony Kinder ◽

Jari Stenvall

Keyword(s):

Public Management ◽

Service Management ◽

Public Services ◽

New Public Management ◽

Action Learning ◽

Social Activity ◽

Analytical Framework ◽

Public Governance ◽

Local Public Services ◽

New Public

The paper argues that from a new public governance and service management perspective, local public services are best conceptualised as service systems in which users co-produce and co-design; this differentiates public from private services, which have lower of trust and shared values resulting in a goods-dominant logic and are an alternative to the new public management viewpoint. Referencing new case studies from Finland and Scotland, we further argue that for local public servicesŉ co-production as an action- learning environment supports and encourages co-design: this makes local public services a special case of codesign. Analysing the two cases of co-design, we argue that since public services are subject to public scrutiny, and since design is a social activity, there exists a wider democratic footprint. Finally, we argue that co-design of local public services is best analysed from the perspective of action learning, for which we suggest an analytical framework.

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The role of logistics management in public services – research plan

International Journal of Engineering and Management Sciences ◽

10.21791/ijems.2017.3.4. ◽

2017 ◽

Vol 2 (3) ◽

pp. 33-43

Author(s):

László Buics

Keyword(s):

Public Management ◽

Large Scale ◽

Public Services ◽

New Public Management ◽

Logistics Management ◽

Services Research ◽

The Public ◽

New Public ◽

Efficiency And Effectiveness ◽

Increase Efficiency

Public services and logistics are generally treated as different fields, but the tools of logistics management with the help of the Unified Services Theory can be used for the benefit of the public services. The aim of this theoretical paper is to generally introduce my topic and relevance of the research on which my PhD thesis will be based in the future. The expectations in the advanced, globalized world are pushing governments to find new methods to fulfil the needs of the citizens while keeping up or even increase efficiency and effectiveness. I believe that from a certain viewpoint the public administration system can be considered as a large scale supply network, and I am particularly interested in how we could apply logistical methods in public services to increase efficiency and effectiveness while simultaneously increase customer satisfaction. In this particular paper I would like to present how I see the connections between the concept of New Public management and the Unified Services Theory. I would like to show the similarities between them and how they could complete each other in order to serve as a background for later logistics related approaches and researches within the domain of public services.

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Administrasi Publik Dalam Perspektif Islam: Kajian Pada Sistem Pemerintahan Umar Bin Khattab

Politica: Jurnal Hukum Tata Negara dan Politik Islam ◽

10.32505/politica.v8i2.3541 ◽

2021 ◽

Vol 8 (2) ◽

pp. 17-24

Author(s):

Nanda Herijal Putra

Keyword(s):

Public Administration ◽

Public Management ◽

Public Services ◽

New Public Management ◽

Islamic Law ◽

Research Approach ◽

Islamic Perspective ◽

New Public ◽

The Government ◽

The Times

This study examines about public administration in an Islamic perspective, studies on the system of government of Umar Bin Khattab. The administrative system was not implemented before Nabi Muhammad SAW moved to Medina, after Nabi Muhammad SAW moved from Mecca to Medina, reading and writing activities began to be carried out among the Muslims and to build a government based on Islamic law. The development of the administration was increasingly rapid during the Caliphate of Umar bin Khattab. This research is a type of library research with a research approach using qualitative research methods. Literature research is research that uses data collection techniques by reviewing books, literature, notes and various reports related to the problem to be studied. Public administration as a discipline that is dynamic in accordance with the times. In line with the times, public administration has changed for the better in accordance with the demands of an increasingly complex era. In the western perspective, public administration has experienced developments starting from the old public administration paradigm, new public management, to the new public service. In an Islamic perspective, administration is known as al-idara. Administration in Islam refers to the Qur'an and its interpretations as well as hadiths and syarahs. The sources of interpretation provide an explanation of the signs of the Qur'an whose position exceeds the general rules relating to the order of people's lives. In the context of public services, excellent service is a must and obligation for both the government and the state civil apparatus. Public services are carried out based on Islamic teachings, namely the services provided must be good, honest, quality and trustworthy.

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New Organisational Culture for New Public E-Procurement

E-Procurement Management for Successful Electronic Government Systems ◽

10.4018/978-1-4666-2119-0.ch005 ◽

2013 ◽

pp. 73-86

Author(s):

Pietro Previtali

Keyword(s):

Public Sector ◽

Public Services ◽

Organisational Culture ◽

Striking Feature ◽

Market Exchange ◽

Historical Events ◽

The Public ◽

The People ◽

New Public

Effective e-government involves rethinking organizations and processes, and changing behavior so that public services are delivered more efficiently to the people who need to use them. But the nature of the public sector is not a simple one. Lots of variables have to be considered: the number of entities involved in public sector procurement, the complexity of relationships among them, historical events that impacted on the public sector and different tensions between central and local parts of the public sector. In general, the most striking feature is the sheer complexity of the public sector. In the author’s opinion, it required a reconceptualisation of market exchange, evolving the procurement scenario from competition to collaboration. Nowadays public (e) procurement is still an under-researched area which has not spread out yet. Therefore, the aim of the chapter is to conduct a reflection to identify the features of purchasing and supply in the public sector and its further developments toward forms of collaboration and group purchasing.

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