What makes online reviews helpful in tourism and hospitality? a bare-bones meta-analysis

2020 ◽  
pp. 1-20 ◽  
Author(s):  
Xingbao (Simon) Hu ◽  
Yang Yang
Keyword(s):  
Meta Analysis ◽  
Online Reviews ◽  
Tourism And Hospitality ◽  
Bare Bones

The Model of Goal-Directed Behavior in Tourism and Hospitality: A Meta-analytic Structural Equation Modeling Approach

2021 ◽  
pp. 004728752199124
Author(s):  
Weisheng Chiu ◽  
Heetae Cho
Keyword(s):  
Structural Equation Modeling ◽  
Cultural Differences ◽  
Structural Equation ◽  
Meta Analysis ◽  
Equation Modeling ◽  
Causal Relationships ◽  
Eastern Culture ◽  
Analytic Review ◽  
Tourism And Hospitality ◽  
Goal Directed Behavior

The model of goal-directed behavior (MGB) has been widely utilized to explore consumer behavior in the fields of tourism and hospitality. However, prior studies have demonstrated inconsistent findings with respect to the causal relationships of the MGB variables. To address this issue, we conducted a meta-analytic review based on studies that had previously applied MGB. Moreover, we compared the cultural differences that emerged within MGB. By reviewing and analyzing 37 studies with 39 samples ( N = 14,581), this study found that among the causal relationships within MGB, positive anticipated emotion was the most influential determinant in the formation of consumer desire. In addition, different patterns of causal relationships between Eastern culture and Western culture were identified within MGB. This article is the first meta-analysis to address the application of MGB in tourism and hospitality and, thus, contributes to the theoretical advancement of MGB.

scholarly journals Mapping the “intellectual structure” of research on human resources in the “tourism and hospitality management scientific domain”

2018 ◽  
Vol 30 (3) ◽  
pp. 1741-1768 ◽  
Author(s):  
Francisco García-Lillo ◽  
Enrique Claver-Cortés ◽  
Mercedes Úbeda-García ◽  
Bartolomé Marco-Lajara ◽  
Patrocinio Carmen Zaragoza-Sáez
Keyword(s):  
Meta Analysis ◽  
Specific Area ◽  
Hospitality Management ◽  
Intellectual Structure ◽  
Theoretical Frameworks ◽  
Content Type ◽  
Scientific Disciplines ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Theoretical Foundations

Purpose The purpose of this paper – based on the conviction that the human resource is by far the most strategic or distinctive resource available to firms competing in hospitality and tourism industries – is to objectively analyze the research on HR developed in the domain of tourism and hospitality management between 1997 and 2016. The aim is to “identify” and “represent” the “intellectual structure” of the field examined. Design/methodology/approach “Bibliometric” methods are utilized: document citation and co-citation analyses, as well as social network analysis (SNA). Findings The paper provides an interesting inventory of the theoretical foundations of knowledge developed around HR in the field under study by different theoretical frameworks and scientific disciplines, such as marketing or psychology. However, its main contribution is to identify an important gap in the literature in the specific area of management. Research limitations/implications The present study has several limitations resulting from the utilization of “bibliometric” methods applied in the analyses performed. As for the implications, these are more than obvious. Originality/value The authors believe that research developed here provides – through a kind of “meta-analysis” – a valuable outlet from which future researchers could benefit, giving them easier access to the theoretical foundations on which HR research in the field in question is based. This work also suggests some paths for future development or research in the field within the context of hospitality and tourism industries.

scholarly journals Connecting Big Data and Service Quality Evaluation – Developing a Service Quality Map of the Austrian Hospitality Industry through the Application of Big Data

2017 ◽  
Vol 8 ◽  
pp. 40-54
Author(s):  
Julia Beck ◽  
Margarita Danilenko ◽  
Laura Sperber ◽  
Brenda Wiersma ◽  
Roman Egger
Keyword(s):  
Big Data ◽  
Service Quality ◽  
Hospitality Industry ◽  
Online Reviews ◽  
Comprehensive Overview ◽  
Service Quality Evaluation ◽  
Governmental Institutions ◽  
Extensive Body ◽  
Tourism And Hospitality ◽  
The Impact

The impact of online reviews on guests, hotel owners and other parties is growing in importance. In reference to online reviews, service quality plays a crucial role in hotel diff erentiation and influencing the choice of accommodation made by travellers. Thus, online reviews represent a valuable source of information about perceived service, that has not been fully exploited yet. This research paper attempts to look more closely at this extensive body of data. The authors have conceptualized a tool that assists governmental institutions, DMOs and investors in decision making. This tool accumulates intelligent data and provides a comprehensive overview of the Austrian hospitality industry and its service quality standards. It allows the user to conduct specific queries on how a certain dimension of service quality is perceived. The results can be either visualized on a density map or extracted as a structured .csv file for further analysis.The GAZE Journal of Tourism and Hospitality Vol. 8, 2017, page: 40-54

Textual analysis of online reviews as a lens for cross-cultural assessment

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Makoto Nakayama ◽  
Yun Wan
Keyword(s):  
Textual Analysis ◽  
Online Reviews ◽  
Cross Cultural ◽  
Content Type ◽  
Online Consumer Reviews ◽  
Cross Cultural Differences ◽  
Cultural Research ◽  
Cross Cultural Research ◽  
Cultural Assessment ◽  
Tourism And Hospitality

Purpose The purpose of this paper is to call researchers’ attention to cross-cultural research using online consumer reviews and multilingual textual analysis. Design/methodology/approach The authors discuss a selected literature review and the highlight of the four studies that show cross-cultural differences in online reviews on ethnic restaurants. Findings Applying multilingual textual analysis could prompt new venues to verify and expand future cross-cultural research in tourism and hospitality. Originality/value The paper introduces examples of multilingual textual analysis used for cross-cultural studies.

Integrated Online Consumer Preference Mining for Product Improvement with Online Reviews

2019 ◽  
Vol 7 (1) ◽  
pp. 17-36 ◽  
Author(s):  
Jie Li ◽  
Qiaoling Lan ◽  
Lu Liu ◽  
Fang Yang
Keyword(s):  
Consumer Preferences ◽  
Meta Analysis ◽  
Consumer Preference ◽  
Online Reviews ◽  
Major Product ◽  
Systematic Research ◽  
Competitive Strategies ◽  
Specific Product ◽  
Feature Based ◽  
Product Improvement

Abstract Exploring consumer preferences for a product is essential for the enterprise in product improvement. Many studies have been conducted in consumer preference. However, few studies have concentrated on evaluating the product and service characteristics of a specific product, to facilitate product and service improvements. This study proposes a systematic research framework for exploring major product and service features that reflect consumer preferences based on the online reviews. By creatively integrating quantitative studies of multiple linear regression and meta-analysis, this study expects to generate a feature-based preference importance ranking. Furthermore, by adopting an importance-satisfaction analysis, we can draw a matrix that is valuable in product improvement. Coupled with the preference rankings, implications for competitive strategies that facilitate product improvement can be drawn. The effectiveness of this methodology is verified by a case study of laptop on the basis of the online reviews from amazon.cn.

Examining the relationship between organizational commitment and turnover intention via a meta-analysis

2019 ◽  
Vol 14 (1) ◽  
pp. 102-120
Author(s):  
Cem Oktay Guzeller ◽  
Nuri Celiker
Keyword(s):  
Organizational Commitment ◽  
Turnover Intention ◽  
Hospitality Industry ◽  
Turnover Intentions ◽  
Meta Analysis ◽  
Negative Relationship ◽  
Content Type ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The Relationship

Purpose The purpose of this study is expected to reveal the relationship between organizational commitment and turnover intention in the tourism and hospitality literature with more generalizable results, and thus, provide researchers with a new perspective for future studies. In this context, Individual studies that examined the relationship between organizational commitment and turnover intention in the tourism and hospitality industry were systematically identified by a comprehensive literature review. Design/methodology/approach Individual studies were synthesized and analyzed via a meta-analysis method to reveal whether any relationship exists between organizational commitment and turnover intention and to estimate the direction and intensity of the relationship in a more reliable and comprehensive manner. The analyses were carried out on 13 scientific papers that met the inclusion criteria. Findings Results showed that a moderate negative relationship exists between organizational commitment and turnover intention of employees in the tourism and hospitality industry. In this context, individuals who have emotional commitments to their institutions will have lower turnover intentions than others. The right personal selection, performance evaluation techniques, promotion, training and development opportunities, career opportunities and talent management and functional virtues such as strong communication, trust and justice will not only reinforce organizational commitment but also attract talented individuals to an organization and ensure employee retention. Originality/value In the current study, individual studies focusing on the relationship between organizational commitment and turnover were cumulatively collected, synthesized and analyzed. By way of providing a review of individual studies, the study provides cumulative and reliable evidence to the literature regarding the relationship between organizational commitment and turnover, and hence, contributes to the further progression of the field. The study is also the first meta-analysis carried out on the subject in question.

A Meta-Analysis of the Antecedents and Consequences of Satisfaction in Tourism and Hospitality

2016 ◽  
Vol 25 (8) ◽  
pp. 975-1009 ◽  
Author(s):  
Wagner Junior Ladeira ◽  
Fernando de Oliveira Santini ◽  
Clecio Falcao Araujo ◽  
Claudio Hoffmann Sampaio
Keyword(s):  
Meta Analysis ◽  
Antecedents And Consequences ◽  
Tourism And Hospitality

scholarly journals A Bibliometric Analysis of Online Reviews Research in Tourism and Hospitality

2020 ◽  
Vol 12 (23) ◽  
pp. 9977
Author(s):  
Babajide Abubakr Muritala ◽  
Maria-Victoria Sánchez-Rebull ◽  
Ana-Beatriz Hernández-Lara
Keyword(s):  
Network Structure ◽  
Online Reviews ◽  
Research Area ◽  
Business Managers ◽  
Bibliometric Method ◽  
Current State ◽  
Recent Developments ◽  
State Of Research ◽  
Tourism And Hospitality ◽  
Bibliometric Approach

This paper reviews the literature on online reviews in tourism and hospitality, and presents the current state of research in the area. A bibliometric approach was used to analyze 632 journal articles on online reviews in tourism and hospitality from 2005 to 2019 from the Scopus Database. This study identifies the most prolific journals, foundational works, and major research themes in the research area. In addition, we analyzed some dimensions of their network structure and the thematic evolution of the research area. The bibliometric method is quantitative and objective, and we carry out an analysis of the area based on citations and keywords. Researchers and business managers can gain useful insights on the current state of the art in this area. There have been only a few literature reviews tracking the growth in this research area, and even fewer using bibliometric methods or science maps. Therefore, this work provides an updated review of this fast-growing area with a bibliometric approach to highlight the recent developments with the aid of science maps, and shows the thematic network structure and evolution with an innovative visualization.

A meta-analysis of the effects of music in tourism and hospitality settings

2022 ◽  
Vol 138 ◽  
pp. 130-145
Author(s):  
Maria-Angeliki Trompeta ◽  
Kalipso Karantinou ◽  
Christos Koritos ◽  
Tammo H.A. Bijmolt
Keyword(s):  
Meta Analysis ◽  
Tourism And Hospitality

Failure-Avoidance in the Implementation of Tourism and Hospitality Strategies

2016 ◽  
pp. 89-108 ◽  
Author(s):  
Reza Aboutalebi
Keyword(s):  
Meta Analysis ◽  
Wide Scope ◽  
Key Factors ◽  
Related Literature ◽  
Analysis Technique ◽  
Failure Avoidance ◽  
Tourism And Hospitality ◽  
The Right ◽  
Strategic Perspective

One of the key factors for the effectiveness and success of tourism promotional methods is having the right strategy for each promotional technique and implementing those strategies properly. The problem with current tourism and hospitality literature is a lack of wide-scope and strategic perspective on the reasons for strategy fatality that can compile and categorize all major causes of strategy failure. A meta-analysis technique is used to systematically analyze existing related literature in the top eight related journals and all Amazon books that include one or more of the six strategy failure related keywords. The taxonomy of causes of strategy failure has emerged after systematic combination of the principal causes of strategy failure (absent, present, incompatible) and approximation of influential environments that contribute to failure of strategies (near, middle, far). The taxonomy of causes of strategy failure has nine sets of strategy-crashing factors.

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