SP10.2.9 An audit of consenting practice for elective surgical procedures and patients overall satisfaction
Abstract Introduction We evaluated our consenting practice for surgical procedures and patients’ satisfaction. Patients and Methods 100 patients were evaluated for the timing, details, understanding and satisfaction with the consenting process. Procedures were elective general and colorectal operations. Patients’ overall satisfaction level was rated on visual analogue score. Results 54 males and 46 females were included, median age was 65 (16-93) years. The mean time between consenting and surgery was 29 (0-358) ± SD 73 days. Legible writings in 88% with completed details in 51%. The names of the responsible surgeon were missing in 49%. All patients fully understood the intended procedure and its possible outcomes. 99% were comfortable with the consenting environment. One patient preferred a different setting and an earlier date. Two patients felt the consenting process was performed in a hurry, but all patients submitted that they had enough time to reflect on the consent and the procedure before surgery. The overall satisfaction levels were excellent in 93% (9&10), good in 5% (7&8) and fair in 2% (5&6). One patient with low satisfaction score was unhappy with the anaesthetist. Conclusion Improvement in the legibility and completeness of the consent form are to be encouraged. The overall patients’ satisfaction was good to excellent.