Library as incubating space for innovations: practices, trends and skill sets

2006 ◽  
Vol 27 (6/7) ◽  
pp. 370-378 ◽  
Author(s):  
Xin Li
Keyword(s):  
Academic Library ◽  
Physical Space ◽  
Value Added ◽  
Library Services ◽  
Content Type ◽  
Skill Sets ◽  
Cornell University ◽  
Critical Skills ◽  
User Centric ◽  
Library Transformation

PurposeThe purpose of this paper is to discuss library transformation and creative approaches in public services.Design/methodology/approachUsing classic business concept and drawing on Cornell University service examples, changing customer demands and library's ability to innovate and respond to customers are assessed. The critical skills needed for library to remain competitive are outlined.FindingsIn order for libraries to remain relevant to their customers, they must follow the fundamental rule of business, that is, to supply what is demanded by their market. Library staff skills and library services all have to shift from book‐centric to user‐centric.Practical implicationsAs the academic library continues to redefine its role in teaching and research in the digital environment, it needs to leverage its strengths, such as physical space and collections, and to innovate responsive and convenient services.Originality/valueThe ideas presented in this paper are most useful to library managers and leaders as they address service weak points or the design and development of user‐centric, value‐added library services.

Readiness of academic libraries in South Africa to research, teaching and learning support in the Fourth Industrial Revolution

2020 ◽  
Vol 41 (6/7) ◽  
pp. 355-368 ◽  
Author(s):  
Dennis N. Ocholla ◽  
Lyudmila Ocholla
Keyword(s):  
South Africa ◽  
Conceptual Framework ◽  
Information Literacy ◽  
Academic Libraries ◽  
Industrial Revolution ◽  
Academic Library ◽  
Theory And Practice ◽  
Library Services ◽  
Content Type ◽  
Fourth Industrial Revolution

PurposeIn this paper, we refer to the World Economic Forum in Davos, Switzerland, in 2016, where the concept of the Fourth Industrial Revolution (4IR) was coined by Klaus Schwab, with the reference that it would be building on “the Third, the digital revolution” and would be “characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres”. While acknowledging that the 4IR will impact on everything, everywhere, including research and libraries, we conceptualize 4IR, and we compare current academic library services/trends in South Africa with 4IR requirements, through the analysis of 26 public university library websites.Design/methodology/approachBesides conceptualization of 4IR, a content analysis of websites of 26 public universities’ libraries in South Africa was achieved followed up with verification of the data by respective libraries through a preliminary research report circulated to them by email. 23 areas were identified as the trends in academic libraries, which included free Wi-Fi in the libraries; 24/7 study areas and access to library resources on and off campus; research commons; makerspace; borrowing ICTs (e.g. laptops); e-resources; e-catalogues; research data services (RDS; RDM, IR); open scholarship; information literacy and reference/bibliographic tools, library as a publisher, among others. Data obtained were captured in Excel and analyzed by the research questions.FindingsThe 4IR concept does not occur often in literature, in relation to academic libraries, but it is implied. The findings show that the libraries are responding well to the revolution through their services, with remarkable innovation and creativity on display. There was a 64% presence of the analyzed trends/services in the libraries, with emerging trends/services such as library as a publisher (4%), robotics/AI (4%), makerspace (8%), RDS (27%), borrowing of ICTs/devices (19%) and user experience (19%) scoring low, while information literacy and digital scholarship (e.g. IR) (88%), e-catalogue and e-resources (92%), group study area (85%) and off campus access (77%) scoring above 75%. The scatter of the trends/services among the university libraries is noted for knowledge sharing of best practice.Research limitations/implicationsIn order to improve accordance with trends, academic libraries have to be better resourced, accessed and used, as well as improve web visibility. The study expects library services to be responsive, resourced and accessible anytime and anywhere, and it provides a conceptual framework and a benchmark for further research and exploration in the country, region and perhaps elsewhere.Practical implicationsThe study can be used for benchmarking current and future academic library services in Africa. The conceptual framework provides an agenda for theoretical discussions and deliberations.Social implicationsThe trends, framework and 4IR representations in the study can inform theory and practice in LIS, particularly in Africa.Originality/valueLinking 4IR to current and future library services provides a tool for academic libraries services benchmarking and development and provides a conceptual framework for theoretical and practical debates and implementation. The study is quite current and appropriate for the ongoing discussions of 4IR implications to academic libraries.

Estimation of the knowledge management model for performance measurement in university libraries

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Rafi ◽  
Zheng Jian Ming ◽  
Khurshid Ahmad
Keyword(s):  
Knowledge Management ◽  
Performance Evaluation ◽  
Academic Libraries ◽  
Structural Equation ◽  
Academic Library ◽  
Academic Community ◽  
Assessment Model ◽  
Management Model ◽  
Library Services ◽  
Content Type

PurposeThe study aims to expand the literature on evaluating the performance of professionals and academic libraries, rationalizing management and providing reliable services to the academic community. The performance assessment model covers the four components (management competence, professional experience, financial add/projects and library services) in the context of the knowledge management model.Design/methodology/approachBased on quantitative data, the study defines a set of assumptions for testing the four components of performance evaluation within a knowledge management framework to develop appropriate and robust models for improving employee performance and library services. The structural equation model has been applied to sample data from 339 administrative librarians at 190 universities in Pakistan.FindingsStatistical evidence confirms that the applicability of the proposed performance-based model enhances management competence, makes accurate decisions, develops professional skills and strengthens human resource organization and knowledge management techniques in developing the efficiency of academic libraries.Practical implicationsIn the long term, academic leaders and policymakers value investment in the professional development of top library management as they participate in the decision-making process. Organizing training for service employees, supporting innovative research projects and providing library technology infrastructures ultimately improve academic performance and research when integrated into the knowledge management model.Originality/valueSo far, comprehensive literature on performance and knowledge management has been published separately. However, based on the key data collected by senior library administrators using the structured research questionnaire, the comprehensive performance evaluation research based on a knowledge management model is innovative to improve academic library services and close the literature gap.

Leaning into sustainability at University of Alberta Libraries

2016 ◽  
Vol 37 (3) ◽  
pp. 136-148 ◽  
Author(s):  
Gerald Beasley ◽  
Trish Rosseel
Keyword(s):  
Design Methodology ◽  
Academic Library ◽  
Building Design ◽  
Library Services ◽  
Staff Time ◽  
Content Type ◽  
Lean Principles ◽  
University Of Alberta ◽  
Staffing Model

Purpose – The purpose of this paper is to present a case study that considers the links between cost avoidance, lean design, and sustainability in relation to two different library projects at University of Alberta Libraries (UAL) – the design of the Research and Collections Resource Facility and the development of new fee-based library services at UAL’s John W. Scott Health Sciences Library. Design/methodology/approach – This case study describes the analysis of each project’s workflows in relation to lean design in order to enhance processes and service delivery. Findings – Findings to date in both of these ongoing projects suggest that consideration of the lean philosophy has already led to process and service improvements. With regard to the new building design project, revised task design is already resulting in significant savings in staff time, and work space. And the staffing model for fee-based specialized services has already been redesigned, an alignment with lean principles. Research limitations/implications – While this paper does discuss and define lean design, it does not provide a comprehensive summary of research in this area. Originality/value – This paper highlights the value of lean design as a framework for designing, developing, and reviewing academic library buildings, services, processes, and workflows to ensure they are sustainable.

scholarly journals The assessment of quality maturity levels in Nigerian university libraries

2017 ◽  
Vol 66 (6/7) ◽  
pp. 399-414 ◽  
Author(s):  
Halima Egberongbe ◽  
Barbara Sen ◽  
Peter Willett
Keyword(s):  
Academic Libraries ◽  
Academic Library ◽  
Value Added ◽  
Basic Knowledge ◽  
Maturity Model ◽  
University Libraries ◽  
Framework Analysis ◽  
Content Type ◽  
Maturity Assessment ◽  
Nigerian University

Purpose Organizations constantly evaluate their activities to ensure that they are attaining their management goals. Maturity assessment enables organizations to examine their capabilities, support innovation and evaluate development. The aim of this paper is to evaluate the maturity statuses of a selection of Nigerian university libraries in a study to investigate their quality management (QM) approaches. The study provides recommendations for means to attain the required statuses in academic library development. Design/methodology/approach The study involved a multisite case study in which interviews were conducted with 15 university librarians (or their representatives) and ten focus groups were conducted with non-management library staff. The resulting qualitative data were analyzed using an aspect of framework analysis – charting, while a maturity model from the field of project management (Prince 2 Maturity Model, P2MM) was used to assess maturity in QM of the libraries. Findings The results of the maturity assessment indicate a basic knowledge of the concept of QM implementation among the libraries. The scores obtained on the P2MM capability scale placed the libraries studied mainly on Level 1 (awareness level) of the model. Practical implications This paper demonstrates that the culture of QM in academic libraries in Nigeria is at a low level with considerable potential for development. It is suggested that future adoption of quality maturity models to assess performance and organizational effectiveness would aid improvements for value-added services. Originality/value This is the first study to attempt the assessment of quality maturity levels in Nigerian academic libraries for identification of the organization’s positioning in QM and strategy.

scholarly journals Integrating a creativity, innovation, and design studio within an academic library

2018 ◽  
Vol 39 (3/4) ◽  
pp. 172-187 ◽  
Author(s):  
Holt Zaugg ◽  
Melissa C. Warr
Keyword(s):  
Design Methodology ◽  
Academic Library ◽  
Learning Opportunities ◽  
Learning Activities ◽  
Library Services ◽  
Content Type ◽  
It Support ◽  
Key Issues ◽  
Set Up ◽  
Learning And Collaboration

Purpose The purpose of this paper is to describe the efforts to set up a creativity, innovation, and design (CID) studio within an academic library. This paper will describe the reasons for creating a CID studio, assessment of the pilot study, and next steps. Design/methodology/approach The assessment used surveys, interviews, focus groups and observations of students and faculty to determine how well the CID fits into the library. Findings Initial findings indicate that the CID studio is a good fit within the library space as learning activities in it support collaboration, discovery, and integration of library services. However, noise issues, equipment needs, and expansion of space are key future needs. Research limitations/implications As libraries move from simple repositories of information to places of learning and collaboration, a CID studio space provides an opportunity to integrate learning opportunities with library services. Originality/value Through the first iteration, the CID has a unique and purposeful place within an academic library. It provides the opportunity for greater integration of library services. However, future iterations need to address key issues of space, equipment, and noise.

scholarly journals Makerspaces: a beneficial new service for academic libraries?

2017 ◽  
Vol 66 (4/5) ◽  
pp. 201-212 ◽  
Author(s):  
Robert Curry
Keyword(s):  
Academic Library ◽  
Field Work ◽  
Original Research ◽  
Library Services ◽  
Extensive Literature ◽  
Learning Space ◽  
Content Type ◽  
Template Analysis ◽  
The Usa ◽  
The One

Purpose The purpose of this paper is to start exploring the possibilities for makerspaces to function as a new learning space within academic library services in higher education (HE). This original research study ask two key questions: How is learning achieved and supported in makerspaces? What can academic library services bring to the effective organisation and support of makerspaces? Design/methodology/approach An extensive literature review is followed by a template analysis (King, 2012) of data from an online forum of three professionals operating makerspaces in academic library services in the USA and a discussion incorporating relevant educational theory and philosophy. Findings The three overarching learning themes found were: experiential learning (Dewey, 1909; Kolb, 1984), communities of practice (Lave and Wenger, 1991) and self-efficacy through social learning (Bandura, 1997). Research limitations/implications The one-week forum of three professional library staff provided detailed and informative data. Substantial field work with students will also be required to see how far this professional lens has provided insight into how students are learning and supported in these and other makerspaces. Social implications The wider cultural implications are examined, including the potential social value of makerspaces as transformative creative spaces empowering communities and individuals. Originality/value This is the first study to date on the potential educational value of makerspaces within HE, and the specific support academic library services can offer if they choose to host a makerspace (including teaching information, digital and critical literacies).

Information management during a crisis – providing an open and reliable information infrastructure for a sustainable world

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jarmo Saarti
Keyword(s):  
Crisis Management ◽  
Information Management ◽  
Design Methodology ◽  
Academic Library ◽  
Information Infrastructure ◽  
Reliable Information ◽  
Library Services ◽  
Content Type ◽  
The Impact ◽  
Academic Resources

PurposeThe purpose of this paper is to analyze the impact of the corona situation on the academic library services, policies and activities.Design/methodology/approachThe methodology of the paper is opinion piece based on experiences.FindingsThere is a need for global policymaking for both the open academic resources dissemination and crisis management.Originality/valueThe originality of the paper is based on recent experiences.

Effective techniques for the segmentation of academic library users

2016 ◽  
Vol 37 (8/9) ◽  
pp. 454-464 ◽  
Author(s):  
Zhixian Yi
Keyword(s):  
Influencing Factors ◽  
Online Survey ◽  
Academic Library ◽  
Academic Librarians ◽  
Library Services ◽  
Content Type ◽  
Content Analysis Method ◽  
Library Users ◽  
Practical Implications ◽  
Australian Universities

Purpose The purpose of this paper is to examine how Australian academic librarians perceived effective techniques used to segment library users into smaller groups and the influencing factors for their perceptions of the used techniques. Design/methodology/approach An online survey was sent to 400 academic librarians in 37 Australian universities and 230 (57.5 per cent) respondents completed and returned surveys. The descriptive and inferential statistics and content analysis method were used to analyse the collected data. Findings A variety of effective techniques were utilised to segment library users. Library variables such as number of staff and number of library branches and human capital variables such as education level, years of present position, formally studying marketing and attending a workshop on marketing in the last five years were significant predictors of perceptions of the effective segmentation techniques used, but this study indicates that other predictors such as number of different library professional positions and years involved in all library services and demographical variables made no difference. Practical implications This paper provides a useful overview of the effective techniques used to segment library users. Originality/value The value of this study is that librarians may utilise the results to better understand different techniques, to reflect on the effectiveness of the used techniques, and to balance the weight of the influencing factors. This will enable them to segment library users more effectively in the future.

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lianda Coetzer ◽  
Patrick Mapulanga
Keyword(s):  
South Africa ◽  
Qualitative Data ◽  
Academic Library ◽  
Theory And Practice ◽  
Free State ◽  
Library Services ◽  
Content Type ◽  
Perceived Satisfaction ◽  
Online Library ◽  
The University

Purpose The purpose of this study is to assess the perceived satisfaction of Advanced Certificate in Teaching students and facilitators regarding online library services offered by the University of the Free State (UFS) in South Africa. Design/methodology/approach The study adopted a quantitative approach with open-ended questions that generated some qualitative data. Data has been presented using descriptive statistics in the form of tables, graphs and charts and thematic content analysis for some qualitative data. Findings All learners in this study were adults between 45 and 55 years of age. Of the respondents, 13% lacked online experience, while about 85% had never used online library services and 35% indicated that Google was their primary source of information. The majority of respondents indicated information literacy as a core function of the academic library. High data cost in South Africa came out as one of the major issues affecting distance learners as well as login and password frustrations. The study confirmed computer anxiety, physical discomfort, information overflow and prompt response as some of the perceived challenges and levels of satisfaction respectively of Advanced Certificate in Teaching students and facilitators regarding online library services offered by the University of the Free State (UFS) in South Africa. Practical implications The study revealed that a distance learning library policy is of the essence because it helps to put in place rules and regulations that guide the delivery of distance library services. Originality/value The offering of online and distance library services is a fairly new concept to the UFS library. This study bridges the gap between theory and practice regarding the perceived satisfaction of distance users on online library services and how to improve the current practice.

An assessment of academic library services: international and domestic students perspectives

2020 ◽  
Vol 41 (8/9) ◽  
pp. 631-653
Author(s):  
Sanaz Soltani ◽  
Shahrokh Nikou
Keyword(s):  
Higher Education ◽  
International Students ◽  
Information Literacy ◽  
Online Survey ◽  
Academic Library ◽  
Literacy Skills ◽  
Library Services ◽  
Domestic Students ◽  
Content Type ◽  
Information Literacy Skills

PurposeInformation literacy is defined as discrete abilities that a person requires to have in order to find, assess, use and share information. As information literacy skills play a prominent role in the students' academic achievement, students and in particular international students coming to continue their postgraduate studies in other countries may face problems in finding and using library services. The purpose of this paper is to explore and investigate the information literacy skills, challenges and needs of international and domestic students at the Finnish universities.Design/methodology/approachThis paper uses a mixed-methods design. Quantitative data were collected through an online survey (82 respondents) and qualitative data were collected through semi-structured interviews with 10 international and 10 domestic students.FindingsAcademic library services are used but in different ways. The findings indicate that international students have a relatively low level of information literacy skills compared to domestic students and faces various challenges, especially in the beginning of their studies.Research limitations/implicationsThe study was exploratory, and data were collected from limited number of Finnish universities and may not be representative of the underlying population.Practical implicationsAcademic libraries should provide effective courses on research methods and library services to the international students while keeping in mind the international students language and cultural barriers.Originality/valueThis is one of the first attempts in information literacy research that focusses on international and domestic students' information literacy skills at the higher education environment. As such, the results provided in this paper can help librarians and decision-makers at the higher education environments to plan better and become more efficient in delivering information services meeting students' information needs and expectations.

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