Be there or be square
PurposeThis paper aims to consider the factors contributing to the successful marketing of one‐off special events.Design/methodology/approachUses a case study of Festival Melbourne 2006, a multi‐site, multi‐activity sporting and cultural event, to investigate ways of increasing participation through effective marketing communications.FindingsHave you ever been invited to something only to discover that it has already happened? That you have missed your chance to take part in something special? That is the marketing challenge facing the organizers and promoters of special events – large‐scale, never‐to‐be‐repeated happenings taking place in several venues: how do you attract prospective participants and get the right sort of information to them at the right time?Practical implicationsOffers guidance on what does and does not work in the marketing of special events and the level of information needed to deliver a memorable experience.Social implicationsHighlights the importance of tailoring marketing materials for local events to the socioeconomic and demographic characteristics of the community audience.Originality/valueDraws attention to the distinctive challenges of marketing special events.