A review and classification of total quality management research in Australia and an agenda for future research

2002 ◽  
Vol 19 (1) ◽  
pp. 46-66 ◽  
Author(s):  
Shams‐ur Rahman ◽  
Amrik S. Sohal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Future Research ◽  
Management Research ◽  
Total Quality

Assessing Knowledge Management Performance in Organisations Based on the Criteria of Total Quality Management

2019 ◽  
pp. 1394-1419
Author(s):  
Kit Fai Pun ◽  
Man Yin Rebecca Yiu
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Performance Measures ◽  
Future Research ◽  
Total Quality ◽  
Implementation Framework ◽  
Management Leadership ◽  
People Development ◽  
Results Orientation

Knowledge management (KM) has been gaining momentum as the means toward organisational growth. Recent literature also gives much prominence to emerging performance measurement (PM) systems for assessing performance. This chapter comprehends the concepts of integrating KM with PM, and in short, KM performance measures in organisations. It reviews the issues that surround KM/PM initiatives, and discusses the assessment criteria that integrate the philosophy and the principles of total quality management (TQM) with KM performance measures. Five KM/PM enablers/criteria are identified, namely 1) senior management leadership, 2) management by processes, 3) people development, 4) continuous improvement, and 5) results orientation. These concepts are constituted the development of an integrated knowledge management (IKM) model for assessing organisational KM performance. Future research could evaluate the efficacy of the IKM model, validate the key KM/PM criteria, and develop an implementation framework to foster the KM/PM efforts in organisations in different sectors.

scholarly journals The Effect of TQM on firm Performance: Empirical Study in Jordanian Private Airlines

2018 ◽  
Vol 12 (9) ◽  
pp. 140
Author(s):  
Adnan M. Rawashdeh
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Performance Measures ◽  
Management Practices ◽  
Future Research ◽  
Total Quality ◽  
Quality Management Practices ◽  
And Performance

The purpose of this study was to explre the relationship between total quality management and firm performance, i.e. quality, business and organizational performance in Jordanian private airlines. The design of this study has a quantitative approach. Data was obtained by questionnaire instrument. The respondents of this study are all employees in quality department, maintenance department, human resource department, and operation department. The number of population was 480 employees. Random sampling was used in the study. 340 completed questionnaires were analyzed as a final sample. Three hypotheses have been developed through literature review and tested using descriptive statistical analysis performed by SPSS. The results show that total quality management practices have a positive and significant impact on business, quality, and organizational performance in Jordanian private airlines. The study reports that effective implementation of total quality management practices results in enhancing airline performance. The major limitation of this study is that the study asked for perceived data about actual TQM practices and performance measures, but the respondents might have given desired data, which made their companies sound good, most of the respondents were non managers and from different departments in addition to the quality department, who might not understand to answer the questions accurately. Another limitation was that business performance tenets were measured by using one question per each tenet. Future research may investigate those TQM practices and performance measures in another Jordanian industry.

Barriers to the Success of Total Quality Management Implementation in Vietnam's Textile and Garment Companies

2019 ◽  
Vol 10 (3) ◽  
pp. 57-73
Author(s):  
Emmanuel (Manos) Kalargiros ◽  
Cindy Strickler ◽  
Long Pham ◽  
Thomas DeNardin ◽  
Tatyana N Coomer
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Future Research ◽  
Total Quality ◽  
Research Directions ◽  
The World ◽  
Managerial Implications ◽  
Future Research Directions ◽  
The Common

Vietnam is classified as one of the five largest textile and garment exporters in the world. With its ambition to engage more effectively in the global textile and garment supply chains, Vietnam's textile and garment enterprises have been implementing total quality management (TQM) programs in order to improve their product and service quality. However, many of Vietnam's textile and garment enterprises are facing barriers to successful TQM implementation. The objective of this study is to empirically examine these barriers to TQM faced by Vietnam's textile and garment enterprises and to compare the results with previous studies conducted with U.S. and Mexican businesses. The results of this study indicate five barriers to Vietnam's textile and garment enterprises' successful TQM implementation. Among these five barriers, the common barrier shared by Vietnamese, US and Mexican businesses is that employees are resistant to change. Managerial implications and future research directions are discussed.

Total quality management: a critical literature review using Pareto analysis

2018 ◽  
Vol 67 (1) ◽  
pp. 128-154 ◽  
Author(s):  
Shweta Bajaj ◽  
Ruchi Garg ◽  
Monika Sethi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Performance ◽  
Future Research ◽  
Clear Understanding ◽  
Total Quality ◽  
Content Type ◽  
Pareto Analysis ◽  
Generalized Framework ◽  
Critical Literature

Purpose Due to its impact on business performance total quality management (TQM) has gained a lot of importance by businessmen, managers, practitioners, and research scholars over the last 20 years. Therefore, the purpose of this paper is to critically assess the literature on TQM and find out the areas where future research is required. Design/methodology/approach To achieve this purpose the articles published in the last 20 years were studied in a systematic way and a snapshot of the same was prepared in the tabular format with points such as year and journal of publication, application and country, statistical method used, and findings of the study such as practices and impact of TQM. After identifying the practices and impact of TQM a quality tool “Pareto Analysis” was applied on them for development of the model. Findings The findings provide the practices of TQM and its impact on the performance of a business. The gaps from the literature have been identified and areas for future research have been suggested. On the basis of the findings a generalized framework of TQM has been suggested which can be applicable irrespective of the sector. Practical implications The research will help academicians and future researchers to have a clear understanding of TQM in different rosters. Originality/value Ample literature is available on TQM but in the best knowledge of authors no study has taken place to integrate the reviews and findings of 102 research papers of the last two decades.

scholarly journals THE CLASSIFICATION OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION IN GUEST HOUSES

2019 ◽  
Vol 9 (1) ◽  
Author(s):  
Muhammad Fauzan Robbani
Keyword(s):  
Cluster Analysis ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Total Quality ◽  
Guest House ◽  
Research Objects ◽  
Group 2

This study aims to find out and analyze the classification of guest houses based on TQM implementation in Klojen Sub-district, Malang. The analytical method used was cluster analysis with 18 guest houses as the research objects and 22 statements about TQM in the questionnaire. The results showed that there were two groups of guest houses formed based on the TQM implementation. The first group was the guest house group which had theoritical TQM implementation and a vision. This group was also oriented to quality with good Human Resources who were given a freedom to be involved in it, and they constantly made continuous improvements focusing on the consumers’ wants and needs. Meanwhile, group 2 was the guest house group with TQM implementation which was built with strong teamwork and long-term commitment to implement it. For both groups, it is important to maintain the strong TQM variables and to improve the TQM variables that have not been implemented.

Total Quality Management, Concurrent Engineering and Manufacturing Performance: An Empirical Investigation

2019 ◽  
Vol 2 (1) ◽  
pp. 35-64
Author(s):  
Anant Deshpande
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Concurrent Engineering ◽  
Structural Equation ◽  
Positive Impact ◽  
Performance Outcomes ◽  
Future Research ◽  
Sustainable Competitive Advantage ◽  
Total Quality ◽  
Manufacturing Performance

The purpose of the research is to empirically investigate the relationships among the dimensions of total quality management, concurrent engineering, and manufacturing performance for a sample of 204 Indian manufacturing managers. Using the resource-based view, a theoretical framework is proposed. Structural equation modelling was used to test the relationships between the dependent and the independent variables. Our research empirically indicates, that the dimensions of total quality management and concurrent engineering have a positive impact on each other and on the manufacturing performance the firm. However, customer focus was not found to have a significant impact on cost performance. The results of the study may not be generalizable as the study was conducted only in India. As future research, the relationships may be explored in other countries and cross-country differences may be investigated. To the best of our knowledge, no study has previously investigated the linkages between the dimensions of total quality management, concurrent engineering, and manufacturing performance in a unified context. Such investigations are crucial as the results of the research may provide a concrete support for the simultaneous implementation of total quality management and concurrent engineering and motivate more organizations to engage in such practices. Understanding the interlinkages between dimensions of these practices and the performance outcomes will also provide a theoretical as well as a practical platform for organizations to gain sustainable competitive advantage.

Distinguishing Adoption and Entrenchment of Management Practices: A Framework for Analysis

1999 ◽  
Vol 20 (5) ◽  
pp. 741-776 ◽  
Author(s):  
Gerald Zeitz ◽  
Vikas Mittal ◽  
Brian McAulay
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Institutional Theory ◽  
Management Practices ◽  
Future Research ◽  
Quality Circles ◽  
Total Quality ◽  
Technical Rationality ◽  
Two Stages ◽  
Culture Education

This paper distinguishes two stages of management practices in organizations initial adoption and institutional entrenchment. Adopted practices that are not yet entrenched are referred to as fads, and entrenchment is defined as the embedding of practices such that they are likely to endure and resist pressure for change. Next, the paper proposes five bases that give rise to both adoption and entrenchment: modelling, culture, education, regulation, and technical rationality. Modelling is seen to be operative mostly in the initial adoption phase, while culture and education are characteristic of the entrenchment stage. Based on these, a framework is offered to help researchers assess the extent to which a practice is a fad or has been entrenched. The framework is used in an abbreviated example to illustrate the differences between quality circles (a practice popular in the early 1980s) and total quality management (a complex set of practices indicative of institutionalization). The evidence, once organized within the framework, shows that TQM is indeed considerably more entrenched than quality circles were at similar stages in their usage in organizations. The paper ends with some suggestions for future research of which the key is that a clear distinction between mere adoption and entrenchment is vital to the development of institutional theory.

Assessing Organisational KM Performance Based on the Criteria of Total Quality Management

2015 ◽  
Vol 6 (1) ◽  
pp. 1-20 ◽  
Author(s):  
Kit Fai Pun ◽  
Man Yin Rebecca Yiu
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Performance Measures ◽  
Future Research ◽  
Total Quality ◽  
Major Question ◽  
Implementation Framework ◽  
Proposed Model ◽  
People Development ◽  
Results Orientation

Recent literature gives much prominence to emerging performance measurement (PM) systems for assessing performance in organisations. A major question for management is how well these systems support the core business functions and operations of organisations on one hand. Knowledge management (KM) has been gaining momentum as the means toward organisational survival and growth on the other hand. Measures of KM performance are thus to validate the effectiveness of KM/PM practices. This paper comprehends the concepts of integrating KM with PM, and in short, KM performance measures in organisations. It reviews the issues that surround KM/PM initiatives and discusses the assessment criteria that integrate the philosophy and the principles of total quality management (TQM) with KM performance measures. It then identifies five areas of KM/PM enablers and/or attributes, namely 1) Senior management leadership, 2) Management by processes, 3) People development, 4) Continuous improvement, and 5) Results orientation. The concepts and substances reviewed are important to measure organisational KM performance. They are used as key inputs to the development of a proposed model for integrating KM and PM efforts in organisations so as to attain performance improvement. It is anticipated that future research could evaluate the efficacy of the IKM model, validate the key KM/PM criteria, and develop an implementation framework to foster the KM/PM efforts in organisations in different sectors.

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