Product quality, environmental accounting and quality performance

2002 ◽  
Vol 15 (5) ◽  
pp. 719-732 ◽  
Author(s):  
Alan S. Dunk
Keyword(s):  
Product Quality ◽  
Environmental Accounting ◽  
Quality Performance

scholarly journals Pengaruh Kualitas Produk kartuHALO Terhadap Kepuasan Pengguna (Studi pada GraPARI Telkomsel MTC Bandung)

2017 ◽  
Vol 2 (3) ◽  
pp. 56-71
Author(s):  
Dita Puspitasari ◽  
Sri Surjani Tjahjawati
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
User Satisfaction ◽  
Three Dimensional ◽  
Regression Equation ◽  
Strong Positive Correlation ◽  
Quality Performance ◽  
Emotional Factors ◽  
Descriptive Method ◽  
Performance Dimension

Every company does business by producing a product or service with good quality. Quality is very important for the company because every company has its own standards based on specifications set. The quality is also very important for consumers because consumers who determine the needs and desires as well as closely related to satisfaction will be felt after using the product. Customer satisfaction is also very important for the company because the company trying to provide something that is needed, desired and sought after by consumers, and ultimately the consumer will be satisfied. Satisfaction is also very important for consumers because it is something to be gained by comparing the expectations of the performance of the products that have been purchased. This study aims to determine the effect on product quality kartuHALO user satisfaction in GraPARI MTC Telkomsel Bandung. The method used in this research is descriptive method, with the results stating that kartuHALO product quality and user satisfaction in GraPARI MTC Telkomsel Bandung is quite good. Of the eight dimensions of the variable product quality, performance dimension had the highest contribution is 4.14 and the dimensions of durability contribute to the bottom at 3.86. For user satisfaction, from the existing three-dimensional, dimensions of emotional factors contribute to the high at 4.02 and dimensions contribute to its lowest price of 3.66. This study used a questionnaire distributed to 270 respondents. Based on the research that has been done, regression equation Y = 7.483 + 0,283X. The study states that kartuHALO product quality and user satisfaction has a strong positive correlation of 0.582 and product quality kartuHALO affect user satisfaction of 33.9%.

scholarly journals Pengaruh Kualitas Produk kartuHALO Terhadap Kepuasan Pengguna (Studi pada GraPARI Telkomsel MTC Bandung)

2017 ◽  
Vol 2 (3) ◽  
pp. 56
Author(s):  
Dita Puspitasari ◽  
Sri Surjani Tjahjawati
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
User Satisfaction ◽  
Three Dimensional ◽  
Regression Equation ◽  
Strong Positive Correlation ◽  
Quality Performance ◽  
Emotional Factors ◽  
Descriptive Method ◽  
Performance Dimension

Every company does business by producing a product or service with good quality. Quality is very important for the company because every company has its own standards based on specifications set. The quality is also very important for consumers because consumers who determine the needs and desires as well as closely related to satisfaction will be felt after using the product. Customer satisfaction is also very important for the company because the company trying to provide something that is needed, desired and sought after by consumers, and ultimately the consumer will be satisfied. Satisfaction is also very important for consumers because it is something to be gained by comparing the expectations of the performance of the products that have been purchased. This study aims to determine the effect on product quality kartuHALO user satisfaction in GraPARI MTC Telkomsel Bandung. The method used in this research is descriptive method, with the results stating that kartuHALO product quality and user satisfaction in GraPARI MTC Telkomsel Bandung is quite good. Of the eight dimensions of the variable product quality, performance dimension had the highest contribution is 4.14 and the dimensions of durability contribute to the bottom at 3.86. For user satisfaction, from the existing three-dimensional, dimensions of emotional factors contribute to the high at 4.02 and dimensions contribute to its lowest price of 3.66. This study used a questionnaire distributed to 270 respondents. Based on the research that has been done, regression equation Y = 7.483 + 0,283X. The study states that kartuHALO product quality and user satisfaction has a strong positive correlation of 0.582 and product quality kartuHALO affect user satisfaction of 33.9%.

Using human factors engineering and Garvin’s product quality to develop a basketball shoe taxonomy

2020 ◽  
pp. 175433712096542
Author(s):  
Tony Luczak ◽  
Reuben Burch ◽  
Brian Smith ◽  
Harish Chander ◽  
Daniel Carruth ◽  
...  
Keyword(s):  
Decision Making ◽  
Product Quality ◽  
User Preference ◽  
User Needs ◽  
Decision Making Process ◽  
Human Factors Engineering ◽  
Basketball Players ◽  
Quality Performance ◽  
Clear Explanation ◽  
Definition Of

Garvin’s seminal work “What Does ‘Product Quality’ Really Mean?” defines product quality based on five approaches: transcendent, product-based, user-based, manufacturing-based, and value-based. In addition to presenting five definitions of product quality, Garvin presents eight dimensions of product quality: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. The purpose of this research is to present a taxonomy for establishing product quality metrics for basketball shoes based on Garvin’s eight dimensions and the user-based definition of product quality. There is no clear explanation for what constitutes a properly fitted and usable basketball shoe. Constructing a multi-dimensional basketball shoe quality taxonomy, as presented in this paper, captures relationships between features and user needs to improve the fitness for use in basketball shoes beyond commonly-used marketing jargon. Several contextual relationships of basketball are identified and associated with the requirements of basketball players, thereby resulting in a basketball shoe quality taxonomy that defines the relationships of shoe features to user preference. This taxonomy can be used to derive what product quality means to the basketball athlete and thus improve the decision-making process for the basketball shoe wearer and coaching staff.

Quality Evaluation of Multistage Manufacturing Systems by Jointly Considering the Incoming Part Quality and System Conditions

2013 ◽  
Author(s):  
Faping Zhang ◽  
Jingjing Li ◽  
Yan Yan ◽  
Jiping Lu ◽  
Shuiyuan Tang
Keyword(s):  
Product Quality ◽  
Manufacturing Systems ◽  
Quality Evaluation ◽  
System Quality ◽  
Quality Model ◽  
Quality Performance ◽  
Part Quality ◽  
Multistage Manufacturing ◽  
Good Product ◽  
Good Product Quality

The quality performance of a multistage manufacturing systems (MMS) is jointly affected by incoming part quality, system condition unreliability due to batch-to-batch uncertainty, making it challenging to evaluate the quality performance of MMS. Previous research considered the incoming part quality and system conditions separately in systematic level. This paper aims to fill the gap by considering the joint effects of these two aspects to evaluate quality performance of a MMS from historical production data driven work. A system quality model was derived to predict the probability of producing good parts at each stage and entire MMS when the incoming good part quality rate and station conditions were given. To overcome the inconvenience of the quality model for its nonlinear transfer function, the concept of quality efficiency was developed to depict the joint effectiveness of incoming part quality and system conditions mathematically at each stage. Based on the quality model, on the paper also discusses how to maintain high good product quality rate. The results of this study suggested a possible approach of evaluating the impacts of system conditions on product quality. The results of the model will lead to guidelines of quality management in multistage manufacturing systems.

Ready, Set, Slow: How Aspiration-Relative Product Quality Impacts the Rate of New Product Introduction

2015 ◽  
Vol 43 (7) ◽  
pp. 2333-2356 ◽  
Author(s):  
Owen N. Parker ◽  
Ryan Krause ◽  
Jeffrey G. Covin
Keyword(s):  
Financial Performance ◽  
Product Quality ◽  
Performance Feedback ◽  
New Product Introduction ◽  
Product Introduction ◽  
Quality Performance ◽  
Relative Product ◽  
The Stability ◽  
Firm Responses

Performance feedback research addresses how firms respond to performance that diverges from their aspirations. Whereas the majority of research in this vein involves financial performance, we apply this framework to product quality performance, arguing that when performance diverges either below or above aspirations, firms will pursue a slower subsequent product introduction rate, either to identify the cause of the underperformance or to incorporate the successful product characteristics in the case of overperformance. We also investigate whether our predictions hold when two boundary conditions are applied. Since product quality aspirations are derived from the “reputations for quality” of the firm and its peers, we argue that the stability of these reputations will amplify the delaying effects of below- and above-aspiration performance. Consistent with research on firm responses to financial performance, we also predict that greater sales revenues relative to sales aspirations will attenuate the delaying effects of aspiration-relative performance divergence. Our analysis of 1,332 video games released by 48 publishers from 2006 to 2009 is largely consistent with these predictions.

Sign in / Sign up

Export Citation Format

Share Document