Ready, Set, Slow: How Aspiration-Relative Product Quality Impacts the Rate of New Product Introduction

2015 ◽  
Vol 43 (7) ◽  
pp. 2333-2356 ◽  
Author(s):  
Owen N. Parker ◽  
Ryan Krause ◽  
Jeffrey G. Covin
Keyword(s):  
Financial Performance ◽  
Product Quality ◽  
Performance Feedback ◽  
New Product Introduction ◽  
Product Introduction ◽  
Quality Performance ◽  
Relative Product ◽  
The Stability ◽  
Firm Responses

Performance feedback research addresses how firms respond to performance that diverges from their aspirations. Whereas the majority of research in this vein involves financial performance, we apply this framework to product quality performance, arguing that when performance diverges either below or above aspirations, firms will pursue a slower subsequent product introduction rate, either to identify the cause of the underperformance or to incorporate the successful product characteristics in the case of overperformance. We also investigate whether our predictions hold when two boundary conditions are applied. Since product quality aspirations are derived from the “reputations for quality” of the firm and its peers, we argue that the stability of these reputations will amplify the delaying effects of below- and above-aspiration performance. Consistent with research on firm responses to financial performance, we also predict that greater sales revenues relative to sales aspirations will attenuate the delaying effects of aspiration-relative performance divergence. Our analysis of 1,332 video games released by 48 publishers from 2006 to 2009 is largely consistent with these predictions.

scholarly journals The Effect of Product Quality on Customer Satisfaction Implications on Customer Loyalty in the Era Covid-19

2021 ◽  
Vol 2 (1) ◽  
pp. 71-83
Author(s):  
Afriapoll Syafarudin
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Customer Service ◽  
Customer Loyalty ◽  
Consumer Satisfaction ◽  
Research Survey ◽  
The Stability ◽  
High Level ◽  
Regional Banks

Customer satisfaction is the level of customer satisfaction after comparing the services or products received under what is expected. consumer satisfaction is the feeling of disappointment or pleasure for each individual after comparing the performance of the product that is thought of according to the expected product performance. Customer satisfaction is the goal of every company for the survival of every company. Paying attention to and increasing the level of customer satisfaction is very useful in the world of business competition. Companies with a high level of customer satisfaction tend to be superior to other competitors. Not only improving, but the company must also be able to maintain the stability of customer satisfaction levels to remain high. The function of customer satisfaction is very important in running a service and product business. By paying attention to customer satisfaction, entrepreneurs and business owners can find out about complaints and feedback from customers who receive services or products. From complaints and suggestions, the company can improve and improve the quality of customer service and products offered to compete and outperform competitors. A good company provides a means by which consumers can submit input and complaints so that consumers feel their voice heard. The research survey was conducted on 150 functional units at regional banks in Indonesia. The results showed that product quality affected customer quality and customer quality affected customer loyalty.

scholarly journals PENGARUH KUALITAS PRODUK TERHADAP JUMLAH NASABAH PT. BPR EKA BUMI ARTHA LAMPUNG

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Yudiana Sari ◽  
Keyword(s):  
Product Quality ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Service Reliability ◽  
Quality Performance ◽  
Average Value ◽  
Research Interviews ◽  
Quality Of Products ◽  
Number Of Customers

Abstract The object of this research is PT. BPR Eka Bumi Artha Lampung. One concern in the field of economic and social organization of society embodied in the form of the establishment of the Bank, so that at the start of operations of PT. BPR Eka Bumi Artha Lampung more social character. The problem under study is to determine the quality of products on the number of customers of PT. BPR Eka Bumi Artha Lampung because the number of customers of PT. BPR Eka Bumi Artha Lampung declining. The method used is the literature research, interviews and questionnaires related to product quality and its effect on the number of customers of PT. BPR Eka Bumi Artha Lampung. The results showed that the calculation of product moment correlation and coefficient of determination (KD), it can be concluded that the seven dimensions of perception of product quality (performance, survive in the hearts of customers, service, reliability, product characteristics, compliance with specifications, results) overall influence positively to the number of customers of PT. BPR Eka Bumi Artha Lampung with a value of 32.49%. Hypothesis tests were carried out, can be concluded that the quality of the product has a positive influence on the decision to become customers of PT. BPR Eka Bumi Artha Lampung. This is evident from the results of hypothesis testing to see that t = 6.6 t greater than t table for n = 92, at the 95% confidence level that is equal to 1.658. Based on a qualitative analysis of questionnaires submitted, it can be concluded that the decision to become customers of PT. BPR Eka Bumi Artha Lampung to the product formed from the seven dimensions of quality overall is considered good with an average value of 352.64. Keywords: Quality, Product, Customer, Product Moment Correlation, Coefficient of Determination

scholarly journals Cosmopolitanism, Consumer Ethnocentrism, Dan Relatif Product Quality Terhadap Preferensi Konsumen Generasi Y Produk Pakaian Merek Zara Di Surabaya

2017 ◽  
Vol 2 (2) ◽  
Author(s):  
Lusmiati Djamuddin ◽  
Dhani Ichsanuddin Nur
Keyword(s):  
Product Quality ◽  
Generation Y ◽  
Consumer Preferences ◽  
Consumer Ethnocentrism ◽  
Analysis Technique ◽  
Relative Product ◽  
Quality Of Products ◽  
Domestic Products ◽  
Relative Quality

The various choices and brands of domestic products as well as the global products offered by manufacturers, provide different preferences to various consumers. The purpose of this study to determine the factors that affect the consumer preferences generation Y to the product brand clothing zara in surabaya. The variables used in this study are: cosmopolitanism, consumer ethnocentrism, relative product quality and consumer preferences generation Y. Measurements were made with Likert scale. The population in this study is the Y-generation consumers who have visited the clothing brand outlets in Surabaya. The analysis technique used is partial least square.The results of this study is that cosmopolitanism contributes to the relative product quality of brand products in Surabaya, the relative quality of products contributes to the Y generation consumer preferences in the zara brand clothing products in Surabaya, cosmopolitanism contributes to consumer ethnocentrism, consumer ethnocentrism contributes to consumer preferences Y generation on zara brand clothing products in Surabaya and cosmopolitanism does not contribute to the Y generation consumer preferences on Zara brand clothing products.

scholarly journals PELAYANAN RESTORAN DALAM MENCIPTAKAN KEPUASAN PELANGGAN: Studi Pengendalian Mutu di Restoran D’Ayam Crispy Yogyakarta

2018 ◽  
Author(s):  
Repositori Online Pariwisata ◽  
Liea Khusnul Anggika
Keyword(s):  
Quality Control ◽  
Quality Of Service ◽  
Customer Satisfaction ◽  
Production Process ◽  
Product Quality ◽  
Quality Standards ◽  
Public Facilities ◽  
The Stability ◽  
Taking Care

Quality control is a process aimed at maintaining the quality standards of products promised by the company to consumers and to help maintain the performance of the production process in order to always within the limits of tolerable allowance. Each restaurant has a SOP to maintain the quality of service and product quality in order to satisfy and comfort customers. The influence of quality of service is very important in the progress of restaurant business, to create customer satisfaction. In this case the restaurant needs to maintain the stability of service and product quality for customers to grow. D'Ayam Crispy is one of the restaurants that produce processed fried chicken. D'Ayam Crispy needs to maintain the stability of service and product quality as well as care about customer's comfort such as taking care of public facilities provided.

Criteria for evaluation of the coordinate measurements quality of parts geometric parameters at pilot-experimental production

2019 ◽  
pp. 3-8
Author(s):  
N.Yu. Bobrovskaya ◽  
M.F. Danilov
Keyword(s):  
Quality Indicators ◽  
Quality Management System ◽  
Technical Specification ◽  
Experimental Production ◽  
Technological Heredity ◽  
Coordinate Measurements ◽  
Reasonable Choice ◽  
The Stability ◽  
Geometric Elements

The criteria of the coordinate measurements quality at pilot-experimental production based on contemporary methods of quality management system and traditional methods of the measurements quality in Metrology are considered. As an additional criterion for quality of measurements, their duration is proposed. Analyzing the problem of assessing the quality of measurements, the authors pay particular attention to the role of technological heredity in the analysis of the sources of uncertainty of coordinate measurements, including not only the process of manufacturing the part, but all stages of the development of design and technological documentation. Along with such criteria as the degree of confidence in the results of measurements; the accuracy, convergence, reproducibility and speed of the results must take into account the correctness of technical specification, and such characteristics of the shape of the geometric elements to be controlled, such as flatness, roundness, cylindrical. It is noted that one of the main methods to reduce the uncertainty of coordinate measurements is to reduce the uncertainty in the initial data and measurement conditions, as well as to increase the stability of the tasks due to the reasonable choice of the basic geometric elements (measuring bases) of the part. A prerequisite for obtaining reliable quality indicators is a quantitative assessment of the conditions and organization of the measurement process. To plan and normalize the time of measurements, the authors propose to use analytical formulas, on the basis of which it is possible to perform quantitative analysis and optimization of quality indicators, including the speed of measurements.

PENGARUH KUALITAS PRODUK DAN RELIGIUSITAS TERHADAP KEPUTUSAN NASABAH PRODUK SIMPANAN PADA BSM CABANG PURWOKERTO

2017 ◽  
Vol 4 (1) ◽  
pp. 189-215
Author(s):  
Yoiz Shofwa Shafrani
Keyword(s):  
Regression Analysis ◽  
Product Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Analytical Tool ◽  
The Other ◽  
Financial Assets ◽  
Islamic Bank

Perkembangan dunia perbankan syariah tidak lepas dari peran para nasabah yang memberikan kepercayaan terhadap pihak perbankan untuk penyimpanan asset keuangannya. Faktanya banyak kelompok nasabah yang memutuskan untuk menjadi nasabah di perbankan syariah karena faktor religiusitasnya. Faktor lain yang dapat ikut mempengaruhi keputusan nasabah adalah kualitas produk. Di mana kualitas produk merupakan karakteristik yang melekat dari suatu produk. Kemungkinan yang terjadi bahwa kebanyakan nasabah pada perbankan syariah juga masih merupakan nasabah perbankan konvensional.Tujuan yang ingin dicapai dalam penelitian ini adalah untuk mengetahui pengaruh kualitas produk dan tingkat religiusitas nasabah terhadap keputusan nasabah untuk menyimpan dananya atau tidak di BSM Cabang Purwokerto. Alat analisis yang digunakan adalah analisis regresi linier berganda, dengan jumlah sampel 100 nasabah. Diperoleh hasil Y = 5,046 + 0,101X1 + 0,218X2. Berdasarkan uji F yang sudah dilakukan maka dapat diketahui bahwa variabel kualitas produk dan religiusitas secara bersama – sama berpengaruh terhadap keputusan nasabah untuk menyimpan dananya di BSM Cabang Purwokerto. Berdasarkan uji t yang sudah dilakukan dapat diketahui bahwa secara partial baik variabel kualitas produk maupun variabel religiusitas berpengaruh terhadap keputusan nasabah untuk menyimpan dananya di BSM Cabang Purwokerto. The progress of the Islamic bank cannot be separated from the role of its customers who give trust to the bank to deposit their financial assets. It is a fact many groups of customers decide to be the customers of the Islamic bank because of their religiosity. The other influences factor of a customer’s decision is the quality of the product. The aim of this research was to determine the effect of product quality and level of customers’ religiosity towards customers’ decision whether to keep their funds in Syariah Mandiri Bank, Branch of Purwokerto, or not. The analytical tool used was multiple linear regression analysis, with a sample of 100 customers. The results indicate Y = 5,046 + 0,101X1 + 0,218X2. Based on F, it can be seen that both variables of product quality and religiosity simultanously affect the customers’ decision to keep theirfunds in BSM Branch of Purwokerto. Based on t test, it can be seen that independently, either variable of product quality or variables of religiosityinfluences the customers’ decision to keep their funds in BSM Branch of Purwokerto.

Statistical Management of Food Production Processes

2020 ◽  
pp. 30-35
Author(s):  
N.A. Jurk ◽  
Keyword(s):  
Production Process ◽  
Control Chart ◽  
Food Production ◽  
Time Interval ◽  
Bakery Products ◽  
Shewhart Control ◽  
Manufactured Products ◽  
Mnemonic Technique ◽  
The Stability

The article presents scientific research in the field of statistical controllability of the food production process using the example of bakery products for a certain time interval using statistical methods of quality management. During quality control of finished products, defects in bakery products were identified, while the initial data were recorded in the developed form of a checklist for registering defects. It has been established that the most common defect is packaging leakage. For the subsequent statistical assessment of the stability of the production process and further analysis of the causes of the identified defect, a Shewhart control chart (p-card by an alternative feature) was used, which allows you to control the quality of manufactured products by the number of defects detected. Analyzing the control chart, it was concluded that studied process is conditionally stable, and the emerging defects are random. At the last stage of the research, the Ishikawa causal diagram was used, developed using the 6M mnemonic technique, in order to identify the most significant causes that affect the occurrence of the considered defect in bakery products. A more detailed study will allow the enterprise to produce food products that meet the established requirements.

PENGARUH CITRA MEREK DAN KUALITAS BENIH TERHADAP KEPUTUSAN PEMBELIAN PADA PT.PRABU ARGO MANDIRI (Studi Kasus Penjualan Benih Tomat Merk Maya di Purwkarta)

2017 ◽  
Vol 6 (2) ◽  
Author(s):  
Ahmad Iskandar
Keyword(s):  
Product Quality ◽  
Brand Image ◽  
Hypothesis Test ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Decision Variable ◽  
Purchasing Decisions ◽  
Business World

In the era of globalization, the competition in the business world becomes very tight. Companies vying to be able to continue to compete and survive in the business world. Each consumer must have had the expectation that the products they buy are able to provide satisfaction for them to be making purchasing decisions. Consumer purchasing decisions of companies to seeds virtual brand still low due to the brand image and quality of seeds that are still unsatisfactory.This study aims to determine the responses of respondents regarding brand image, product quality, purchasing decisions and how big an impact on the brand image itself against purchase decisions on the PT. Prabu Argo Mandiri Bandung and how much influence the quality of products on the purchase decision.The method by which the samples is Simple Random Sampling consists of 80 respondents. The method of analysis in this research using descriptive analysis and verification which is composed of multiple linear regression analysis. Product moment correlation analysis, and the coefficient of determination used to measure the level of influence of brand image and product quality on purchasing decisions.The results based on descriptive analysis of brand image variable is in good enough category, variable quality of the product is in the unfavorable category, and the purchase decision variable is in the unfavorable category. The results based on correlation test showed that the brand image is partially significant effect on purchasing decisions by 68% and the product quality is partially significant effect on purchasing decisions by 13%. Hypothesis test results suggested that the increased purchasing decisions partially and simultaneously influence through brand image and product quality.

PENGARUH KUALITAS PRODUK, HARGA, MEREK DAN SALURAN DISTRIBUSI TERHADAP VOLUME PENJUALAN PADA PT. GELANG GEMILANG JAYA BELLA SPRING BED SEMARANG

2020 ◽  
Vol 15 (1) ◽  
pp. 217-230
Author(s):  
Untung Widodo
Keyword(s):  
Data Analysis ◽  
Product Quality ◽  
Sampling Technique ◽  
Distribution Channels ◽  
Sales Volume ◽  
Independent Variables ◽  
Variable Distribution ◽  
Data Analysis Methods ◽  
Variable Quality

This research was conducted in order to test how much influence product quality, price and brand to the volume of sales at PT. Gemilang Jaya Bella bracelets Spring Bed Semarang. Independent variables include variable product quality, price and brand while the dependent variable is the volume of sales.In determining the data to be studied sampling technique used is the census. Census is a sampling technique when all members of the population used as a sample .. Respondents were selected is the consumer stores PT. Gemilang Jaya Bella bracelets Spring Bed Semarang. Thus obtained sample was 50 respondents. Data analysis methods used to perform hypothesis testing is multiple linear regression analysis.Based on the results of research that has been conducted on all data obtained, the importance of the research that 1). There is a positive and significant effect of the variable quality of the product (X1) to sales volume (Y). 2). There is a positive and significant impact on price variable (X2) to sales volume (Y). 3). There is a positive and significant impact on brand variables (X3) to sales volume (Y). 4). There is a positive and significant effect of the variable distribution channels (X4) to sales volume (Y)

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