The impact of demand fluctuation on the quality of service: a tourism industry example

2000 ◽  
Vol 10 (1) ◽  
pp. 10-19 ◽  
Author(s):  
Jay Kandampully
Keyword(s):  
Quality Of Service ◽  
Tourism Industry ◽  
The Impact

scholarly journals HOSPITALITY MANAGEMENT AS A PREREQUISITE OF EFFECTIVE TOURISM DEVELOPMENT IN UKRAINE

2021 ◽  
Author(s):  
Olena Khytra
Keyword(s):  
Quality Of Service ◽  
Corporate Culture ◽  
Management System ◽  
Hospitality Industry ◽  
Professional Competence ◽  
Tourism Industry ◽  
Hospitality Management ◽  
Social Orientation ◽  
The Impact

The hospitality industry acquires the features of an integrative industry, which combines material resources and intangible factors to meet the needs of modern man for comfortable travel and recreation. Hospitality is interpreted as a complex economic, social, cultural, psychological phenomenon, the impact of which on the development of the tourism industry determines the effect of synergy from the combination of tourist resources and quality of service. The author of article proposes to consider hospitality management as a multilevel dynamic management system for the process of providing services to tourists and vacationers, based primarily on the principles of humanism, tolerance, personalization of hospitality, respect for cultural diversity, priority to meet human needs for quality recreation and physical strength as well as cultural self-development. The social orientation of this system to some extent balances the commercial, purely pragmatic aspect of managing the development of tourism enterprises. A holistic model of hospitality management is based on a harmonious combination of four concepts. They are humanitarian, technological, functional and commercial. The system-forming component of the hospitality sector is a mechanism for managing consumer behaviour, which ensures an optimal balance of supply and demand in the market of hospitality services. The specifics of service in the hospitality industry is that the quality of service affects the emotional perception of tourists in the area and, accordingly, affects the image of the state. Therefore, the mechanism for implementing the service policy should be established through public administration measures. Among the key areas of hospitality management development is the formation of a rational organizational structure, improvement of hospitality marketing and support of corporate culture, the values of which are adequate to the socio-cultural environment of the hospitality industry. The specificity of the hospitality industry is also that an important role in ensuring competitiveness is played by an attractive brand, which stipulates the allocation in the management system of such a component as brand management. Considerable attention should be paid to the innovative development of hospitality enterprises and the constant improvement of professional competence of managers of socio-cultural activities.

Family tourism: Interpersonal interaction, existential authenticity and quality of tourist experience

2021 ◽  
pp. 135676672110224
Author(s):  
Han Chen ◽  
Yan Jiao ◽  
Xiaoyi Li ◽  
Kun Zhang
Keyword(s):  
Nuclear Family ◽  
Emotional Experience ◽  
Effective Interaction ◽  
Tourism Industry ◽  
Interpersonal Interaction ◽  
The Family ◽  
Tourist Experience ◽  
Role Of Parents ◽  
The Impact

The functional value experience of family tourism has often been paid attention both by tourists themselves and the tourism industry, but the individual value experience of parents in family tourism has been neglected. Family tourism shifts the scenario of interpersonal interaction between families from home, the conventional environment, to a non-conventional one. This change in the interactive situation will inevitably bring about changes in interpersonal interaction behavior and individual perception, especially to tourists who take on the role of parents in a nuclear family. This study enriches the examination of the family tourism experience by exploring the interpersonal interaction, existential authenticity travel experiences, and quality of tourist experience perceived by parents in family tourism. The main findings are: 1) In the non-conventional environment of tourism, effective interaction between tourists and their families helps to improve tourists’ emotional experience and satisfaction; 2) Three aspects of existential authenticity are the internal causes of the impact of interpersonal interaction on emotional experience and satisfaction; 3) Differences in parental roles make important discrepancies between men and women’s perception of family tourism experiences. This study provides insights to understanding the family tourism market and brings valuable findings to the area of family tourism marketing and management.

scholarly journals PROMOTION AND QUALITY OF SERVICE WITH INTERESTS TO VISIT TOURIST OBJECTS: SISTEMATIC SEARCH

2020 ◽  
Vol 2 ◽  
pp. 3-7
Author(s):  
Nellyn Lutur
Keyword(s):  
Quality Of Service ◽  
Local Government ◽  
Service Quality ◽  
Marketing Strategy ◽  
Local Governments ◽  
Tourism Industry ◽  
Systematic Search ◽  
Stable Conditions ◽  
The Right

The aim of the research is the systematic search of promotion and quality of service with interest to visit tourist objects. This article is a systematic search that collects data from relevant indexed journals in Indonesia. These findings are discussed in a theoretical study so as to produce a conclusion. This article draws the conclusion that in the current era, the use of the right marketing strategy is very important because many new attractions are emerging as competitors. Applying the right marketing strategy will bring tourists and make tourists who have visited have an interest to visit again. The interest in revisiting is the encouragement of someone to carry out a visit to the destination that was visited. The regional tourism industry pays attention to the duties and functions of the promotion department and service quality in planning and implementing strategies that optimize a tourist interest. The quality of service within these institutions and local governments in the field of tourism is very closely related and has a strong influence on the tourism industry. There are promotion factors and service quality, connected with the interest of the local government in tourists visiting directly or indirectly, thus affecting the development of industries in the region. The attitude of the local government directly influences the visit of domestic and foreign tourists, then indirectly the situation and stable conditions in political, economic and security developments. The contribution of this research is to study theories about promotion and service quality with an interest in visiting tourist objects.

scholarly journals Introducing a Mobility Access Category for IEEE 802.11e

2020 ◽  
Vol 9 (5) ◽  
pp. 1610-1614
Keyword(s):  
Quality Of Service ◽  
Wireless Network ◽  
Ieee 802.11E ◽  
Network Simulator ◽  
Mobile Nodes ◽  
Mobile Stations ◽  
Simulation Scenario ◽  
Simulation Results ◽  
The Impact

With traffic increase in a wireless network beyond its capacity and as the number of connected devices continue to grow, the quality of service (QoS) degrades. In this paper we study the impact of mobility on throughput in the case of an infrastructure wireless network using IEEE 802.11 Wi-Fi standard. Since we found in the literature that the mobility of stations can have an impact on the quality of service, we try to remedy to this by implementing a new access category reserved for mobile stations. First we compare the throughput between static and mobile nodes, both connected to a QoS station. Then we propose our new model that consists of adding a new access category used by mobile nodes regardless of their traffic category. The study was made by simulating different scenarios using Network Simulator-3 (NS-3). We found that the throughput may vary depending on the simulation scenario. The simulation results show that with the proposed solution the mobile nodes can have a better throughput.

ANALISA DAMPAK KEPUASAN PELANGGAN DALAM HUBUNGAN ANTARA ORIENTASI PELAYANAN DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN SALON MUSLIMAH

2021 ◽  
Vol 8 (3) ◽  
pp. 297
Author(s):  
Ibnu Jauzi ◽  
Ari Prasetyo
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Service Orientation ◽  
Service Companies ◽  
The Impact ◽  
The Relationship ◽  
Pls Method

ABSTRAKLoyalitas pelanggan merupakan hal yang harus diutamakan perusahaan jasa dalam menjalankan bisnisnya. Tanpa adanya pelanggan yang loyal terhadap perusahaan maka sustainbility perusahaan tersebut akan terancam. Penelitian ini bertujuan untuk meneliti dampak orientasi pelayanan dan kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan pada salon muslimah di Kota Kediri. Apakah dalam mencapai loyalitas pelanggan harus melalui kepuasan pelanggan atau tidak. Penelitian ini menggunakan pendekatan kuantitatif dengan metode SEM PLS. Pengujiannya dilakukan menggunakan aplikasi SmartPLS 3.0 dengan kategori responden yaitu pelanggan yang telah merasakan produk salon muslimah di Kota Kediri. Hasil penelitian menunjukkan adanya efek moderasi kepuasan pelanggan dalam hubungan orientasi dan kualitas pelayanan terhadap loyalitas pelanggan.Hal tersebut mengindikasikan bahwa orientasi dan kualitas pelayanan yang dilakukan oleh salon muslimah di Kota Kediri bisa dikategorikan baik sehingga membuat para pelanggannya menjadi loyal.Kata Kunci: Loyalitas Pelanggan, Orientasi Pelayanan, Kualitas Pelayanan, Kepuasan Pelanggan, Salon Muslimah. ABSTRACTCustomer loyalty is something that must be prioritized by service companies in running their business. Without customers who are loyal to the company, the company's sustainability will be threatened. This study aims to examine the impact of service orientation and service quality on customer loyalty through customer satisfaction at Muslimah salons in Kediri. Whether to achieve customer loyalty must go through customer satisfaction or not. This study uses a quantitative approach with the SEM PLS method. The test was carried out using the SmartPLS 3.0 application with the respondent category, namely customers who have experienced Muslim salon products in Kediri. The results showed that there was a moderating effect of customer satisfaction in the relationship between orientation and service quality on customer loyalty. This indicates that the orientation and quality of service carried out by muslimah salons in Kediri City can be categorized as good so that it makes its customers loyal.Keywords: Customer Loyalty, Service Orientation, Service Quality, Customer Satisfaction, Muslimah Salon.

scholarly journals Impact Analysis of Parking Price Adjustment on the Quality of Service of Airport Parking Lots for Light Vehicles

2019 ◽  
Vol 2019 ◽  
pp. 1-9
Author(s):  
Cheng Cheng ◽  
Peng Qi
Keyword(s):  
Quality Of Service ◽  
Impact Analysis ◽  
Demand Management ◽  
Evaluation Framework ◽  
Daily Maximum ◽  
Before And After ◽  
Parking Lot ◽  
The Impact ◽  
Parking Demand

Pricing is a common measure for parking demand management that has been implemented worldwide. However, the impact of parking price on a parking lot’s quality of service is seldom discussed. This study investigated the impacts of a ladder daily maximum fee charging strategy on the quality of service of the Hongqiao International Airport parking lot based on automatic transaction data before and after the strategy was implemented. An evaluation framework considering managers’ and users’ perspectives was designed. The estimation results show that the new price regulation method largely discouraged long-term parking demand and improved the availability of airport parking facilities, especially during long holidays. As a consequence, throughput and income largely increased in the airport, and there were extra time costs during vehicle departures. The price elasticity of parkers with different parking durations was further estimated. The results showed that price sensitivity is relatively inelastic but varies based on parking duration.

Evaluating QoS in a Multi-Access Wireless Network

2010 ◽  
pp. 1-30
Author(s):  
Ronan Skehill ◽  
William Kent ◽  
Dorel Picovici ◽  
Michael Barry ◽  
Sean McGrath
Keyword(s):  
Quality Of Service ◽  
Admission Control ◽  
Control Strategies ◽  
End User ◽  
Ieee 802.11B ◽  
Test Platform ◽  
Tightly Coupled ◽  
Multi Access ◽  
The Impact

This chapter introduces quality of service in multi-access wireless networks. Specifically it demonstrates how QoS is implemented in IEEE 802.11 and UMTS. The chapter explains how these complementary technologies, when coupled together, provide a network that is greater than its individual parts. Combining these networks brings new network management challenges. To this end, the impact of joint admission control strategies on quality of service is evaluated. The evaluation is performed on an advanced test platform that replicates an integrated Release 4 UMTS network and standard IEEE 802.11b network. The results show that when UMTS and WLAN are tightly coupled, the end user enjoys a higher level of quality of service.

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