Achieving total quality management using knowledge management practices

2011 ◽  
Vol 21 (4) ◽  
pp. 394-409 ◽  
Author(s):  
Naser A. Aboyassin ◽  
Marwan Alnsour ◽  
Moayyad Alkloub
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Total Quality ◽  
Knowledge Management Practices

The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan

2020 ◽  
Vol 8 (2) ◽  
pp. 35
Author(s):  
Lama Hashem ◽  
Mais Jaradat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Knowledge Transfer ◽  
Total Quality Management ◽  
Commercial Banks ◽  
Management Practices ◽  
Total Quality ◽  
Knowledge Application ◽  
Quality Management Practices ◽  
The Impact

This study tested the impact of knowledge management uses on total quality management practices in commercial banks of Jordan. A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management. The results show that three of the knowledge management dimensions (i.e. knowledge acquisition, knowledge storage, and knowledge transfer)   significantly affects total quality management practices. However, knowledge application showed insignificant effect. The theoretical and practical implications of this study are discussed at the end of this paper.

scholarly journals The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan

2018 ◽  
Vol 12 (11) ◽  
pp. 1
Author(s):  
Bader Obeidat ◽  
Lama Hashem ◽  
Ra’ed Masa’deh
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Knowledge Transfer ◽  
Total Quality Management ◽  
Knowledge Acquisition ◽  
Commercial Banks ◽  
Management Practices ◽  
Total Quality ◽  
Knowledge Application ◽  
Quality Management Practices

This study examines the influence of knowledge management uses on total quality management practices in commercial banks of Jordan.A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management.The results show that knowledge management uses significantly affects total quality management practices at three of its dimensions (knowledge acquisition, knowledge storage, and knowledge transfer) but it showed that no effect on knowledge application. The implications of this study are discussed at the end of this paper.

scholarly journals Total quality management practices in Indonesian local SME: Understanding the employees Role

2019 ◽  
Vol 10 (2) ◽  
pp. 129-136
Author(s):  
Safitri Lamsah ◽  
Zakky Zamrudi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Small And Medium Enterprises ◽  
Employee Performance ◽  
Total Quality ◽  
Total Respondent ◽  
Two Factors ◽  
Medium Enterprises

Abstract Understanding the schemes of Small and Medium Enterprises (SME’s) managerial capability is becoming important aspects today. Implementing proper strategies and internal policy may create a significant change in SME’s performance. Total Quality Management (TQM) has been being a one of specific measurement on organizational performance. This research was proposed to understand the factor that can affect the TQM’s performance in SME’s by identifying the two factors that can change it. Based on the recent studies, the developed model was employed PLSSEM to analyze the data by total respondent 95 respondent consist of owner and manager. The sample was taken in the area of Sasirangan SME’s in Banjarmasin, Kalimantan Selatan province, Indonesia. Sasirangan is a local fabric developed by its ancestor. The population of Sasirangan SME’s was huge in amount. The results of these studies indicate that both motivation and employee performance can increase the TQM in the SME’s which one of them has a more significant effect. The complete description of finding in this research will be discussed in this research.

scholarly journals Combined Impactof Knowledge Management and Total Quality Management on Innovation Performance: Insights from Indian IT Industry

2019 ◽  
Vol 8 (4) ◽  
pp. 5664-5669
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Empirical Studies ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Innovation Performance ◽  
Total Quality ◽  
It Industry ◽  
Sustained Competitive Advantage

Organizations are operating in an environment characterized by volatility, uncertainty, complexity and ambiguity. In such an environment an organization can attain sustained competitive advantage only through innovation. Innovation performance is the only effective yardstick that differentiates an ordinary organization from a world class one. Knowledge management is the process of creation and application of knowledge required for the attainment of organizational objectives. Total quality management stresses on continuous improvement to achieve organizational effectiveness. Despite the popularity of knowledge management, total quality management and innovation performance, empirical studies about the relationship between these variables is scant especially in Indian context. Present study attempted to find out the collective impact of knowledge management and total quality management on innovation performance in Indian IT industry. Data were collected from 219 employees working in 15 large IT organizations in Kerala by using simple random sampling technique. Results established that knowledge management and total quality management individually as well as collectively impact innovation performance. The significant influence on innovation performance is more when knowledge management and total quality management were combined. Results sensitize managers to create a differentiated management architecture that supports both knowledge management and total quality management simultaneously to foster innovation.

scholarly journals Implementing Total Quality management practices and Employee Performance: Sanita - Lebanon

2021 ◽  
Vol 24 ◽  
pp. 538-548
Author(s):  
Rushdi Zaiter ◽  
Rabih El Kabbout ◽  
Mahnoud Koabaz ◽  
Ahmad Skaiky ◽  
Mohamad Zalghout ◽  
...  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Alternative Hypothesis ◽  
Employee Performance ◽  
Industrial Sector ◽  
Middle Level ◽  
Total Quality ◽  
Quantitative Correlation ◽  
The Impact

The aim of the study is find out the impact of applying different total quality management (TQM) practices on the performance of employees in the Lebanese industrial sector. The implementation of total quality management in Lebanese companies is very narrow where few companies work to apply Total Quality Management elements and concepts in its operations. Sanita is a Lebanese company that has applied the principles of total quality management relatively in all of its operations, so it has a large share of its products in the Lebanese market. In this quantitative survey designed study, 160 self-administered questionnaires were distributed for employees working at different career level (Top level management / Middle level management / Supervisor / Operator /technician / other workers) in Sanita main branch (Halat -Lebanon) and Sanita factory (Zouk Mosbeh -Lebanon). The survey concluded various questions related to the dependent variable employee performance and the independent variable related to practices of total quality management (leadership, teamwork, training and education, empowerment, communication). Using the quantitative correlation Pearson test, a strong influence emerged for the implementation of TQM principles on the performance of employees at Sanita and its factories; thus accepting the main alternative hypothesis.

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