scholarly journals Combined Impactof Knowledge Management and Total Quality Management on Innovation Performance: Insights from Indian IT Industry

2019 ◽  
Vol 8 (4) ◽  
pp. 5664-5669
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Empirical Studies ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Innovation Performance ◽  
Total Quality ◽  
It Industry ◽  
Sustained Competitive Advantage

Organizations are operating in an environment characterized by volatility, uncertainty, complexity and ambiguity. In such an environment an organization can attain sustained competitive advantage only through innovation. Innovation performance is the only effective yardstick that differentiates an ordinary organization from a world class one. Knowledge management is the process of creation and application of knowledge required for the attainment of organizational objectives. Total quality management stresses on continuous improvement to achieve organizational effectiveness. Despite the popularity of knowledge management, total quality management and innovation performance, empirical studies about the relationship between these variables is scant especially in Indian context. Present study attempted to find out the collective impact of knowledge management and total quality management on innovation performance in Indian IT industry. Data were collected from 219 employees working in 15 large IT organizations in Kerala by using simple random sampling technique. Results established that knowledge management and total quality management individually as well as collectively impact innovation performance. The significant influence on innovation performance is more when knowledge management and total quality management were combined. Results sensitize managers to create a differentiated management architecture that supports both knowledge management and total quality management simultaneously to foster innovation.

scholarly journals Pengaruh Digital Leadership, Total Quality Management, dan Knowledge Management terhadap Sustainability Management pada Perusahaan di DKI Jakarta

2021 ◽  
Vol 2 (2) ◽  
pp. 97-124
Author(s):  
Jennifer Wesly ◽  
◽  
Veren Kristiana ◽  
Tommy Bong ◽  
Nopriadi Saputra ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Significant Influence ◽  
Sampling Technique ◽  
Primary Data ◽  
Total Quality ◽  
Sustainability Management ◽  
Management Knowledge ◽  
Analysis Technique

Abstract Purpose: This study aimed to determine the influence of digital leadership, total quality management, and knowledge management on companies’ sustainability management in DKI Jakarta. Research methodology: The sampling technique used in this research is the convenience sampling technique. It used primary data through questionnaire distribution with 389 respondents of employees who work in DKI Jakarta. As for the data analysis technique, this research used the regression technique in both simple and multiple regression. Results: The results of this study indicate that digital leadership and knowledge management have a significant influence on the sustainability management of companies in DKI Jakarta. Meanwhile, total quality management does not have a significant influence on the sustainability management of companies in DKI Jakarta Limitations: This study only examines the variables of digital leadership, total quality management, knowledge management, and sustainability management. This research is also limited to employees who work at companies in DKI Jakarta. Contribution: This study shows how the level of digital leadership, total quality management, knowledge management, and sustainability management in companies in DKI Jakarta. This study also shows how digital leadership, total quality management, and knowledge management affect sustainability management. Companies can use this research to improve the company’s sustainability management by implementing digital leadership, knowledge management and paying more attention to the importance of developing total quality management within the company.

Knowledge management and total quality management: a reciprocal relationship

2017 ◽  
Vol 34 (1) ◽  
pp. 91-102 ◽  
Author(s):  
Amir Honarpour ◽  
Ahmad Jusoh ◽  
Choi Sang Long
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Empirical Studies ◽  
Reciprocal Relationship ◽  
Total Quality ◽  
Reciprocal Causation ◽  
Content Type ◽  
Management Processes ◽  
The Relationship

Purpose This research is an effort to conceptualize the relationship between total quality management (TQM) and knowledge management in a new way. While some researchers considered knowledge management as a facilitator of TQM other scholars concerned TQM as an antecedent for knowledge management. The purpose of this paper is to propose a reciprocal causation between TQM and knowledge management. Design/methodology/approach The main focus of literature review is focusing on common practices of TQM and knowledge management. In the next step, joint variance analysis method is used to reanalyze the results of the empirical studies linking TQM to knowledge management. This approach aims to divide the multiple correlation squared and demonstrate what portion is distinctly connected to predictor variables and what portion is on account of common variance among predictors. Findings The result indicates that nearly half of all explained variances in empirical studies that considered the relationship between TQM and knowledge management disregarding the criteria are accounted for the joint variance of TQM and knowledge management processes. Therefore a reciprocal causation between TQM and knowledge management can be formulated. Originality/value This research is one of the first studies which explores the diverse results of the relationship between TQM and knowledge management from a methodological perspective.

Budaya Organisasi dan Komitmen Guru Dalam Pelaksanaan Pengurusan Kualiti Menyeluruh di Sekolah–sekolah Menengah Zon Bukit Mertajam

2012 ◽  
Author(s):  
Keow Ngang Tang ◽  
Abdul Ghani Kanesan Abdullah
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Secondary Schools ◽  
Total Quality Management ◽  
Simple Random Sampling ◽  
Total Quality ◽  
Significant Relationships ◽  
Level Ii ◽  
Research Findings ◽  
High Level

Kajian ini bertujuan untuk mengkaji faktor–faktor berkaitan Pengurusan Kualiti Menyeluruh (PKM) di sekolah–sekolah menengah zon Bukit Mertajam. Faktor–faktor yang dikaji ialah budaya organisasi dan komitmen guru. Kajian yang berbentuk tinjauan korelasi ini merangkumi sejumlah 300 orang guru dari 19 buah sekolah menengah zon Bukit Mertajam yang telah dipilih dengan menggunakan kaedah persampelan rawak mudah. Satu set instrumen kajian yang terdiri daripada tiga bahagian iaitu PKM, budaya organisasi, dan komitmen guru dengan nilai alfa Cronbach masing–masing 0.881, 0.921, dan 0.852 telah digunakan dalam kajian ini. Secara deskriptifnya, dapatan kajian ini menunjukkan: (i) Kebanyakan responden iaitu 65.6 peratus mempunyai persepsi bahawa amalan PKM di sekolah mereka adalah pada tahap yang sederhana manakala persepsi 30.4 peratus responden berada pada tahap tinggi; (ii) Sebanyak 67.3 peratus responden mempunyai persepsi bahawa budaya organisasi mereka berada pada tahap yang sederhana positif; (iii) Kesemua responden berkomitmen sederhana dan tinggi. Di samping itu, penganalisisan data menunjukkan terdapat hubungan yang positif dan signifikan antara budaya organisasi (r = 0.725) dan komitmen guru (r = 0.901) dengan tahap PKM pada aras signifikan 0.01. Hasil kajian daripada analisis regresi pelbagai kaedah ‘Forward’ pula menunjukkan budaya organisasi dan komitmen guru merupakan peramal yang telah berjaya menyumbang sebanyak 81.7 peratus dalam pelaksanaan PKM ini. Kata kunci: Pengurusan kualiti menyeluruh, budaya organisasi, komitmen guru The aim of this research was to study factors associated with Total Quality Management (TQM) in secondary schools Bukit Mertajam zone. Factors that were studied are organizational culture and teachers’ commitment. This descriptive correlational survey research involved a total of 300 teachers from 19 secondary schools in Bukit Mertajam zone that were selected using the simple random sampling method. A set of research instrument comprising of the three section, namely TQM, organizational culture and teachers’ commitment with Cronbach Alpha value 0.881, 0.921 and 0.852 respectively has been used in this research. In descriptive terms, the research findings showed that: (i) Most of the respondents, 65.6 percent perceived the practice of TQM in their schools was at the moderate level while 30.4 percent respondents perceived the practice of TQM was at the high level; (ii) A total of 67.3 percent respondents perceived their organizational culture as moderate positive level; (iii) All respondents were at the moderate and high commitment. In addition, the data analysis showed that there were positive and significant relationships between the organizational culture (r = 0.725) and teachers’ commitment (r = 0.901) with the level of TQM at significent level = 0.01. Findings of the “Forward” method of multiple regression showed that organizational culture and teachers’ commitment were the predictors in which have successfully contributed 81.7 percent to the practice of TQM. Key words: Total Quality Management, organizational culture, teachers’ commitment

scholarly journals TOTAL QUALITY MANAGEMENT IN AFFECTING COMPANY OPERATIONAL PERFORMANCE IN CONVECTION SMEs WITH ORGANIZATIONAL COMMITMENT AS A MEDIATOR

2021 ◽  
Vol 19 (3) ◽  
pp. 662-677
Author(s):  
Teuku Roli Ilhamsyah Putra ◽  
◽  
Mukhlis Yunus ◽  
Teuku Hafiz Fakhreza ◽  
◽  
...  
Keyword(s):  
Organizational Commitment ◽  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Model ◽  
Operational Performance ◽  
Total Quality ◽  
Study Population ◽  
And Performance

This study aims to prove the role of Total Quality Management (TQM) and organizational commitment in supporting the achievement of company operational performance. The population was all Convection SMEs in the city of Banda Aceh, consisted of 294 Convection SMEs. The sample was selected using a proportional sampling technique where sampling considers elements or categories in the study population. The sample taken was 15% of the population. One respondent represented one unit of SMEs, so the sample has amounted to 169 respondents. Data was collected using questionnaires. The model was analyzed with the Structural Equation Model Analysis. The result showed an influence between TQM on Organizational Commitment, TQM on Company Operational Performance, and Organizational Commitment on Company Operational Performance. This study also found that organizational commitment can act as a partial mediator to strengthen the effect of TQM on Company operational performance. The interesting issue in this study lies in the discussion of the organizational commitment to solving the inconsistency problems in the quality of convection production in SMEs. Furthermore, the other researchers can provide more concepts and variables to enrich this research model, like other mediators for TQM to achieve performance or even the commitment that can strengthen the TQM and performance. The model also can be a reference for practitioners to set their strategy in further, to go more productive.

Assessing Knowledge Management Performance in Organisations Based on the Criteria of Total Quality Management

2019 ◽  
pp. 1394-1419
Author(s):  
Kit Fai Pun ◽  
Man Yin Rebecca Yiu
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Performance Measures ◽  
Future Research ◽  
Total Quality ◽  
Implementation Framework ◽  
Management Leadership ◽  
People Development ◽  
Results Orientation

Knowledge management (KM) has been gaining momentum as the means toward organisational growth. Recent literature also gives much prominence to emerging performance measurement (PM) systems for assessing performance. This chapter comprehends the concepts of integrating KM with PM, and in short, KM performance measures in organisations. It reviews the issues that surround KM/PM initiatives, and discusses the assessment criteria that integrate the philosophy and the principles of total quality management (TQM) with KM performance measures. Five KM/PM enablers/criteria are identified, namely 1) senior management leadership, 2) management by processes, 3) people development, 4) continuous improvement, and 5) results orientation. These concepts are constituted the development of an integrated knowledge management (IKM) model for assessing organisational KM performance. Future research could evaluate the efficacy of the IKM model, validate the key KM/PM criteria, and develop an implementation framework to foster the KM/PM efforts in organisations in different sectors.

TQM and Knowledge Management

2017 ◽  
pp. 236-263 ◽  
Author(s):  
Luis Mendes
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Tacit Knowledge ◽  
Explicit Knowledge ◽  
Quality Management System ◽  
Conversion Process ◽  
Total Quality ◽  
Knowledge Based ◽  
Strategic Approach

During the last decades, both quality management and Knowledge Management (KM) have undergone a progressive evolution and have been associated with keywords such as competition, creativity, or innovativeness. Moreover, literature points to several commonalities between Total Quality Management (TQM) and Knowledge Management. The main aim of this chapter is to highlight the main commonalities, and to analyze how organizations may benefit from a dual strategic approach based on TQM and KM principles, and how integrated knowledge-based quality management system may benefit the “conversion” process of tacit knowledge into explicit knowledge, as well as the knowledge transfer/sharing process.

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