Corporate Climate and Glass Ceiling in the Hospitality Industry: The Women's Point of View

This article aims to investigate and analyze the potential of the hospitality industry by comparing the potential occupancy rates and hotel revenues of foreign and domestic tourists. This investigation uses an investigation of company data obtained from reports from hotel companies throughout Indonesia which are listed on the Indonesia Stock Exchange and secondary data obtained from world banks and other reliable data. This study uses behavioral data analysis using Threshold Autoregressive from 2000 to 2019. It was found that domestic tourists are a new hope that needs to be considered in surviving and restoring the hospitality industry after being exposed to the COVID-19 pandemic which has led hotel companies. temporarily closed operations and part of the hotel went bankrupt. Optimization of domestic tourists allowed the hotel industry to develop rapidly after the Covid-19 pandemic ended.

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A point of view: Quality assurance in the service/ hospitality industry—the missing link

National Productivity Review ◽

10.1002/npr.4040100102 ◽

1990 ◽

Vol 10 (1) ◽

pp. 1-4 ◽

Cited By ~ 1

Author(s):

Mark S. Heymann

Keyword(s):

Quality Assurance ◽

Hospitality Industry ◽

Point Of View ◽

Missing Link

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The Glass Ceiling: Career Progression Barriers for Female Employees in the South African Hospitality Industry

African Journal of Hospitality, Tourism and Leisure ◽

10.46222/ajhtl.19770720-70 ◽

2020 ◽

pp. 1077-1093

Author(s):

Tinaye Mwashita ◽

Nanikie Zungu ◽

Diane Abrahams

Keyword(s):

South African ◽

Glass Ceiling ◽

Hospitality Industry ◽

Key Factors ◽

The South ◽

Structured Interviews ◽

Online Questionnaire ◽

Corporate Hierarchy ◽

Management Positions ◽

Uniform Solution

This study examined the glass ceiling phenomenon in the South African hospitality industry, with a particular focus on four hotels in Gauteng. The primary aim was to investigate the different perspectives held on the glass ceiling by exploring the key factors inhibiting women in the hospitality industry from proceeding to the next level of the corporate hierarchy, and, ultimately, to reach senior executive positions. Data was collected through informal semi-structured interviews and an online questionnaire that was targeted at men and women in lower to top management positions within the different hotels. The key findings show that the glass ceiling indeed exists, as a fluid and dynamic phenomenon, which takes on various ever-evolving shapes within different work environments. Many women resonated with the nature of the glass ceiling. The literature depicts the glass ceiling as an overarching and all-encompassing phenomenon affecting women. The study sheds more light on the circumstantial nature of the glass ceiling and shows that certain factors exacerbate the effects of the ‘glass ceiling’ phenomenon. A study found that a combination of variables affected the careers of women and their work life balance. The study revealed that the circumstantial nature of the glass ceiling and its dynamic nature makes it impossible for there to be a uniform solution to navigating one’s career around it or to shatter it. This finding challenges the existing view of the glass ceiling and how women should be attempting to shatter it.

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THE EFFECT OF COVID-19 ON TOURISM AND HOSPITALITY INDUSTRY IN MALAYSIA, RESURGENCE IN THE POST-PANDEMIC ERA: A CONCEPTUAL CRITERION

International Journal of Tourism & Hospitality Reviews ◽

10.18510/ijthr.2020.726 ◽

2020 ◽

Vol 7 (2) ◽

pp. 54-62

Author(s):

Md.Ashraful Azam Khan ◽

Haslinda Hashim

Keyword(s):

Hospitality Industry ◽

Online News ◽

Lessons Learned ◽

Point Of View ◽

Global Perspective ◽

Business Strategies ◽

Comprehensive Review ◽

Tourism And Hospitality Industry ◽

Tourism And Hospitality ◽

Hospitality Managers

Purpose of the study: This study aims to provide an overview of the key issues and challenges faced by the COVID-19 pandemic in the Malaysian tourism and hospitality industry, lessons learned from its devastating effects on the industry, and to contemplate possible solutions and strategies for post-pandemic recovery from a global perspective. Methodology: This is a conceptual study. In doing so, a comprehensive review of the most recent selected literature was gathered from academic and online news portal and relevant online platforms to extract the current state of the art knowledge. Based on the conceptual analysis, this study unfolds the uncertainties about the critical outcomes of the past events to provide some significant insights focusing on the COVID-19 pandemic, which is denoted as post-crisis analysis based on current and past events. Main Findings: Based on the comprehensive review of the related literature this paper finds that both from the academic and industry perspective that the emphasis should be given to study, teach and engage with current tourism-related concepts and theories to provide a holistic pedagogy to rebuild and transform the tourism and hospitality industry rather than maintaining the current tourism and hospitality trajectory in the post-Covid 19 pandemic age. Applications of this study: The practical implications of this paper is to assist the tourism and hospitality managers by providing a glimpse of the current and forthcoming challenges in the industry and to provide critical recovery strategies in the post-pandemic phase for the related tourism and hospitality operators to plan effective business strategies, activities and policies to adopt the new normal. Novelty/Originality of this study: This study exposes the vulnerability of an already gruesome Malaysia tourism and hospitality industry in the context of the Covid-19 pandemic based on the post-crisis analysis in relation to the current and past events, and consequently suggested some critical sustainable resilience strategies for a resurgence in the post-pandemic period from a global point of view.

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OPTIMIZING THE SYSTEM OF MATERIAL FLOW INDICATORS IN THE HOTEL AND RESTAURANT BUSINESS: LOGISTICS ASPECT

International scientific journal Internauka Series Economical Sciences ◽

10.25313/2520-2294-2020-11-6577 ◽

2017 ◽

Author(s):

Tetiana Chaika ◽

Keyword(s):

Material Flow ◽

Hospitality Industry ◽

Point Of View ◽

Material Flows ◽

Practical Application ◽

Work Related ◽

Flow Processes ◽

Optimal Set ◽

Management Work

The article deals with the issues of forming an optimal set of material flows indicators in the hospitality industry. This optimal set should take into account the characteristics of the industry, be comprehensive but not redundant, and respond as fully as possible to the needs arising in the process of planning, optimizing and managing logistics flows. When including peculiar characteristics in the set of material flows indicators, one should take into account not only the specifics of the industry, but also the features of the organization of the logistics circuit. At present, there is no uniform approach among academics and practitioners to defining both individual indicators and the whole system of material flow measures in the hospitality industry. In some cases, definitions are too vague, making their practical application difficult. And in some cases it is proposed to use indicators that are inappropriate or inappropriate from the point of view of the logic of the current flow processes. The purpose of the article is to clarify the approaches to classifying and constructing the system of material flow indicators in the hospitality industry, taking into account the logistic approach to the organization of flow processes. The proposed approach to the classification of material flow indicators in the hospitality industry takes into account, first of all, the needs of practical activities in the implementation of analytical and management work related to the flow processes. And the proposed system of material flow indicators is optimized taking into account the specifics of the hospitality industry. Improvement of the classification methodology and the formation of an optimal set of material flow indicators of hospitality industry will make it possible to more successfully use specialized software in planning and managing the logistics loop. In this way, the results obtained can be used to improve the efficiency of the practical activities of logistics specialists working in the hospitality industry.

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Psychosocial Impact of Joblessness Due to Covid-19 Pandemic: A Case of Hotel Workers from The Philippines

Tourism and Sustainable Development Review ◽

10.31098/tsdr.v2i2.54 ◽

2021 ◽

Vol 2 (2) ◽

pp. 59-70

Author(s):

Mike Haizon M. David, MSHRM ◽

Alfer S. Sanchez, CHP, MSHTM ◽

Ilyn M. Mendoza, MSHRM

Keyword(s):

Hospitality Industry ◽

Well Being ◽

The Philippines ◽

Study Data ◽

Psychosocial Impact ◽

Point Of View ◽

Qualitative Research Design ◽

Luxury Hotels ◽

Hotel Workers ◽

The Impact

The hospitality industry faced extraordinary challenges as opposed to the pandemic that causes the decrease of occupancy rate until 4% for economy hotels and 15% for luxury hotels. This condition affects to joblessness of the hotel workers. The study focuses on the psychosocial impact of joblessness due to the covid-19 pandemic on the hotel workers. A qualitative research design was used in this study. Data gathered was from the point of view of the hotel workers of the industries done through interviews online. The implication of the study reveals the challenges brought by this pandemic are mostly loss of revenues leading to employee layoffs. The study reveals that despite the pandemic faced by the industries, the resiliency of Filipinos was evidently seen. Furthermore, the hospitality industry distinguished the impact of Covid-19 on the well-being of hotel workers. Thus, results from this study can be used by companies to develop a more efficient coping mechanism for unforeseen situations like pandemics and any other circumstances unpredicted by humankind.

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