The Impact of Job Insecurity and Distributive Injustice Post COVID-19 on Social Loafing Behavior among Hotel Workers: Mediating Role of Turnover Intention

The COVID-19 pandemic has severe psychological and psychosocial impacts on hotel workers. This study examines the causal direct impact of both job insecurity and distributive injustice, which were common in hotels post COVID-19, on social loafing behavior among hotel workers, and the indirect impact through turnover intention. Data were collected from 850 hotels workers in the Kingdom of Saudi Arabia. Using results obtained through structural equation modeling (SEM), the spread of both job insecurity and distributive injustice positively and significantly influences turnover intention among hotel workers post the COVID-19 pandemic. The results also found that turnover intention fully mediates the influence of both distributive injustices on social loafing behavior. On the other side, it partially mediates job insecurity on social loafing behavior among hotel workers. Implications for scholars and practitioners as well as limitations of current research are discussed.

Hyvinvointi taustamusiikin kokemuksissa

Well-being in background music experiences: views of service sector employees on working with music Salespeople, waiters, security guards, and hotel workers hear an average of eight hours of music during their workday. In most cases, they do not get to choose the music themselves. According to companies providing and purchasing background music services for service sector workplaces and commercial spaces, the rationale behind its use is to increase sales. However, music is also a spatial element to ”work with”. In this article, we ask what it is like to work with music in service jobs and how employees see the contribution of music to well-being at work. Our material is a ”Background music in the workplace” questionnaire (747 answers) and a form interview material of employees of the Koskikeskus shopping center in Tampere, Finland (66 answers). Respondents report, among other things, whether they feel the music in the workspace is for a particular group of people; who chooses the music; and whether discussions and negotiations concerning music use take place, with other employees or with customers. We analyze the material, emphasizing the respondents’ statements about well-being as expressions of coping, well-being, strain, and satisfaction. We discuss the results with a qualitative study of the topic that emphasizes music as a social and spatial element in the sales situation (Payne et al 2017, Kontukoski & Uimonen 2019). Our data shows that well-being at work and perceived musical agency interact. Occupational well-being plays an important role in looking specifically at work-related well-being and background music. The workspace changes the meanings of music to those of professionality, rendering the employees’ personal relationships to music secondary.

THE IMPORTANCE OF PERSONALITY TRAITS ON SERVICE RECOVERY PERFORMANCE IN THE HOTEL INDUSTRY OF MALAYSIA

Service recovery in the hotel industry is really valuable as it ensures the happiness and loyalty of consumers. In addition to intensive jobs, lengthy and unpredictable working hours and routines are the standards for hotel workers, which could give a significant effect on the job efficiency of the hotel staff. Regarding the efficiency of service recovery, a large number of studies have been published. The number of studies on personality characteristics for the success of service recovery, however, is small. This present research was carried out to provide a conceptual framework for future researchers to explore and give empirical evidence that exists between personality traits and service recovery performance among hotel workers in Malaysia based on the problems and study gaps in this industry. Five functions of personality characteristics were included in this conceptual work; extraversion, conscientiousness, agreeableness, emotional stability and openness to experience on service recovery performance. In conclusion, the outcomes could lead to the relevance of service recovery performance in the hotel industry.

What helps or hinders the emotional intelligence practice? A study of Vietnamese hotel workers

Purpose Drawing from emotional labour (EL) and emotion regulation (ER) theories, this paper aims to identifiy what helps and what hinders the emotional intelligence (EI) practice of Vietnamese hotel workers. Researching EI qualitatively from a novel context highlights the influence of culture on EI. Design/methodology/approach The critical incident technique (CIT) was adopted as the qualitative methodological approach using a self-administered form and semi-structured interviews to collect empirical data from a sample of 34 Vietnamese hotel workers in 19 different hotels. Findings The findings show that following Joseph and Newman’s (2010) cascading model of EI would help hotel workers in their practice. The research also found different factors hindering the EI practice from the individual and organisational levels. Vietnamese culture was believed to guide deep-acting and meditation. Language barrier and manager support emerged as significant factors that could help or hinder their EI practice. Research limitations/implications The research proposes a conceptual framework addressing the factors that could help or hinder the EI practice and provides implications for HR practices and management. Caution could be taken when applying the research implications because of the small sample as a nature of qualitative research. Originality/value To the best of the authors’ knowledge, this is the first attempt to appraise the EI practice adopting the CIT as a qualitative methodological approach in an under-research context and add evidence to the theoretical links between EI, EL and ER.

THE RESILIENCE OF WOMEN TOURISM WORKERS DURING THE Covid-19 PANDEMIC IN BALI

This study aims to determine the form of resilience of women tourism workers affected by the Covid-19 pandemic. This study uses a qualitative method with a case study approach. Data sources are primary data from interviews with various parties, including hotel owners, hotel associations and hotel employees, while secondary data sources are documentation data. Data analysis was performed using an interactive model. The spread of the corona virus globally has affected various lines of community life, including in Bali. Hotels are the tourist facilities in Bali that are most affected. The decline in tourist visits, causing hotel occupancy rates to experience a drastic drop which resulted in layoffs. The finding of this research is that job termination for female employees occurs in almost every hotel in Bali. However, the termination of employment was responded creatively. In an effort to maintain a life for themselves and their families, women who are affected by hotel employees, especially those who have worked in the food and beverage division, react by adjusting to the conditions that occur. They make various types of food that are sold online using WhatsApp, I.G. and F.B. social media. The attitude of women who are former hotel workers in the food and beverage division in Bali towards termination of employment shows that creativity is driven by the spirit of survival as a modality that needs to be supported and worthy of being a good practice as well as a model on develop women’s capacities during pandemic Covid-19 and new normal.

PREDICTING ORGANIZATIONAL CITIZENSHIP BEHAVIOR THROUGH PSYCHOLOGICAL OWNERSHIP AND JOB SATISFACTION IN FOUR-STAR HOTELS

This study examines the relationship between Psychological Ownership (PO) on Job Satisfaction (JS) and Organizational Citizenship behaviour (OCB). Using 240 front-line samples from five-star hotel workers, these studies are quantitatively planned. Empirical data were collected from employees via a questionnaire and analysed using Partial Least Square (PLS). The results indicate that Psychological Ownership and Job Satisfaction enhance the Organizational Citizenship behaviour, but the Psychological Ownership has a stronger impact. This result also provides evidence that there is a disparity in control between the employee's personality and their attitude toward their actions at the workplace. The findings of this article can provide insights to improve the Organizational Citizenship behaviour of employees, and that management must pay attention to personalities of employees, as personality traits of workers appear to influence Organizational Citizenship behaviour. This study examined the attitude effect (JS) and personality traits (PO) against OCB. Theoretically, some previous studies suggest that the predictors of OCB are JS and organizational engagement as indicators of the attitudes of the employees. Thus, this study would investigate JS, PO and OCB at well-known hotels in Bali, Indonesia.

Psychosocial Impact of Joblessness Due to Covid-19 Pandemic: A Case of Hotel Workers from The Philippines

The hospitality industry faced extraordinary challenges as opposed to the pandemic that causes the decrease of occupancy rate until 4% for economy hotels and 15% for luxury hotels. This condition affects to joblessness of the hotel workers. The study focuses on the psychosocial impact of joblessness due to the covid-19 pandemic on the hotel workers. A qualitative research design was used in this study. Data gathered was from the point of view of the hotel workers of the industries done through interviews online. The implication of the study reveals the challenges brought by this pandemic are mostly loss of revenues leading to employee layoffs. The study reveals that despite the pandemic faced by the industries, the resiliency of Filipinos was evidently seen. Furthermore, the hospitality industry distinguished the impact of Covid-19 on the well-being of hotel workers. Thus, results from this study can be used by companies to develop a more efficient coping mechanism for unforeseen situations like pandemics and any other circumstances unpredicted by humankind.