Benchmarking of TQM practices in the Jordanian pharmaceutical industry (a comparative study)

2018 ◽  
Vol 25 (9) ◽  
pp. 4058-4083 ◽  
Author(s):  
Maysoon Mohammed Yaseen ◽  
Rateb J. Sweis ◽  
Ayman Bahjat Abdallah ◽  
Bader Yousef Obeidat ◽  
Nadia J. Sweis
Keyword(s):  
Quality Management ◽  
Comparative Studies ◽  
Pharmaceutical Manufacturing ◽  
Current Status ◽  
Pharmaceutical Companies ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Critical Factors ◽  
Content Type ◽  
Manufacturing Company

Purpose The purpose of this paper is to establish practical guidelines for benchmarking eight total quality management (TQM) practices vital to pharmaceutical companies’ performance. The paper also proposes the use of an analytic total quality index (TQI) as a benchmarking tool and illustrates the importance and effectiveness of this benchmarking methodology by applying it in two comparative studies of three Jordanian pharmaceutical companies. Design/methodology/approach In order to achieve the above-mentioned purpose, the data were gathered through a questionnaire that was used to evaluate the gap between the ideal and current status of the quality management system and distributed to the quality units from three companies: pharmaceutical manufacturing company, a pharmaceutical manufacturing company working in the same field and a pharmaceutical service providing research services to a pharmaceutical manufacturing companies. And the mean differences between the current and ideal states for the eight critical TQM practices were compared for these two comparative studies using the t-test. Findings Each of the two comparisons reveals statistically significant differences regarding the perceptions of actual and ideal scores for manufacturing and service companies on five out of eight critical factors and, on two out of eight critical factors for manufacturing and manufacturing companies. Practical implications The pharmaceutical companies, regardless of whether they are manufacturing or service company, can adopt benchmarking techniques which were applied in this case study to improve their performance and their product/service quality. Originality/value The consequences of this research can support organization managers and policy makers in effectively benchmarking the identified TQM practices in their organizations using the proposed TQI benchmarking tool.

From IMS and six sigma toward TQM: an empirical study from Serbia

2015 ◽  
Vol 27 (3) ◽  
pp. 341-355 ◽  
Author(s):  
Vidosav Majstorovic ◽  
Tatjana V. Sibalija
Keyword(s):  
Quality Management ◽  
Six Sigma ◽  
Management Practice ◽  
Current Status ◽  
Quality Engineering ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Content Type ◽  
Dmaic Method ◽  
Comprehensive Study

Purpose – The purpose of this paper is to present the current status of a quality management practice in Serbia, in terms of the development and application of integrated managements systems (IMS), and research and implementation of Six Sigma and the related techniques. Design/methodology/approach – Two main aspects of total quality management (TQM) have been considered: institutional (organisational or strategic) aspect that corresponds to standardised management systems and their integration, and technical (quality engineering) aspect whose main contributor is Six Sigma. The findings of a comprehensive study on IMS implementation in Serbia have been presented, based on the results of a questionnaire that was sent to 54 organisations during 2013. Also, the significant technical improvements and tangible benefits of a recently conducted Six Sigma project were shown, including the application of the advanced quality engineering techniques within DMAIC method. Findings – Good QM practice in Serbia is improving, both in terms of the organisational (IMS) and technical (Six Sigma) aspect, that server as a good basis for the adoption of TQM in manufacturing companies from various sectors. It could be anticipated that these results will facilitate the adoption of an overall TQM culture in Serbia and leverage its future sustainability. Originality/value – This paper offers key insights into IMS and Six Sigma implementation in Serbia. This could encourage manufacturing organisations in developing countries to adopt IMS and Six Sigma, in order to boost the overall TQM culture and gain a competitive advantage.

Benchmarking of TQM: the case of Hikma Pharmaceuticals company

2015 ◽  
Vol 22 (3) ◽  
pp. 488-504 ◽  
Author(s):  
Rateb J Sweis ◽  
Hala Jamal Al-Ghawi ◽  
Noor Abdel-Aziz AlSaleh ◽  
Zu'bi M.F Al-Zu'bi ◽  
Bader Y Obeidat
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Cost Effective ◽  
Current Status ◽  
Total Quality ◽  
Critical Factors ◽  
Content Type ◽  
Internal Benchmarking ◽  
The Ideal

Purpose – The purpose of this paper is to gain a better understanding of internal benchmarking through the evaluation of quality management in two quality departments (Quality Assurance (QA) and Quality Control (QC)) in a pharmaceutical company by utilizing total quality index (TQI). Design/methodology/approach – In order to achieve the above-mentioned purpose a structured questionnaire was used to assess the gap between the ideal and current status of the quality management system. The mean differences between the current and ideal states for the eight critical factors were compared for the two departments using t-test. Findings – There is difference in the actual and ideal scores on three out of eight critical factors between the QA and QC departments. Practical implications – The internal benchmarking process which was applied in this case study can be applied in other pharmaceutical companies in order to improve the status of the quality management system and achieve competitive advantage. Originality/value – Benchmarking of total quality management (TQM) can improve the performance of organizations. The benchmarking tool used in this study TQI is an information technology-supported tool that helps managers assess a TQM program by enabling the cost-effective measurement of key organizational processes. TQI measures the ideal and actual quality management along eight critical factors synthesized by Saraph et al. (1989).

A structural equation model for evaluating the relationship between total quality management and employees’ productivity

2017 ◽  
Vol 34 (8) ◽  
pp. 1138-1151 ◽  
Author(s):  
Nilda Tri Putri ◽  
Shari Mohd Yusof ◽  
Alizar Hasan ◽  
Haesti Sujita Darma
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Crumb Rubber ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Content Type ◽  
Rubber Industry

Purpose The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementation. Design/methodology/approach Data used in the research was primary data obtained from interview and questionnaire, and secondary data obtained from the study of literatures, internet, and company’s documents. The number of respondents in this research was 191. The analysis was done through structural equation modeling (SEM) using the smart partial least square software. Findings The findings of this study showed that TQM implementation had positive influences on employees’ productivity in XYZ. Tool is the most predominant factor in order to achieve a successful TQM implementation in XYZ. Therefore, the XYZ company will need to work on improving the development and management of the tool which has been available to sustain the effectiveness of TQM practices. Research limitations/implications Using a large sample size in the SEM method could improve the results. The implications of this study can be demonstrated through how top managers in this rubber company can improve their employees’ productivity through total quality management practices. Practical implications This research is useful for manufacturing companies in Indonesia, especially in the crumb rubber industry. Originality/value This research used the variable based on the empirical research. TQM was measured using six indicators: human resources, standard, tools, organization, internal audit, and training and education. On the other hand, the work productivity of employees is measured by four indicators: work willingness, work ability, work environment, and work relations.

An empirical framework for soft CSFs of TQM in Chinese manufacturing companies

2019 ◽  
Vol 31 (3) ◽  
pp. 377-399 ◽  
Author(s):  
Jianwen Yan ◽  
Kexin Zhang ◽  
Weiwei Zhu ◽  
Yu Fan
Keyword(s):  
Quality Management ◽  
Structural Equation ◽  
Quality Management System ◽  
Central Area ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Content Type ◽  
Soft Factor ◽  
Empirical Results ◽  
Empirical Framework

Purpose The purpose of this paper is to frame an empirical model with the priority of implementing soft critical successful factors (CSFs) of total quality management (TQM) in Chinese manufacturing companies. Design/methodology/approach In total, 23 hypotheses regarding the relationships among TQM factors and business results have been developed through literature review and are tested using the structural equation modelling (SEM). The data used in this study are collected from 228 manufacturing companies in the central area of China. Findings Of the 23 hypotheses, 11 were statistically significant, and according to the empirical results a conceptual framework complying to Chinese condition is constructed and discussed in the finding parts to group soft CSFs of TQM into different levels of importance. Research limitations/implications Researchers can use the framework to further study soft CSFs of TQM in detail, and extend it to explore their impact mechanism for a clearer and deeper understanding of the TQM. Practical implications The empirical framework for soft CSFs of TQM provides a new perspective for managers to implement the soft CSFs and optimise the quality management system of their manufacturing companies. Originality/value This research uses multiple, distinct indicators for each soft factor to test an elaborate SEM model of the relationships among them, according to the empirical results constructs a holistic framework classifying the importance level of soft CSFs of TQM, which is novel and subjected with Chinese condition and manufacturing characteristics.

Synergetic success factors of total quality management (TQM) and supply chain management (SCM)

2019 ◽  
Vol 36 (6) ◽  
pp. 842-863 ◽  
Author(s):  
Mandeep Kaur ◽  
Kanwarpreet Singh ◽  
Doordarshi Singh
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Total Quality Management ◽  
Business Performance ◽  
Manufacturing Industry ◽  
Total Quality ◽  
Critical Factors ◽  
Research Papers ◽  
Chain Management ◽  
Content Type

Purpose The purpose of this paper is twofold: first, to present a set of critical factors for total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review; and, second, to identify the relationships among them by comparing the identified TQM and SCM practices in order to explore the concept of supply chain quality management (SCQM). Design/methodology/approach To meet the goals of this work, a review of published quality research papers was carried out. For this, the authors identified papers on TQM and SCM practices and observed how these practices improve the business performance of organizations. Further, on the basis of identified practices, a conceptual model of SCQM was developed. Findings The results presented a set of six critical factors each for TQM and SCM practices. Further, it was found that management support and commitment, customer focus, information and supplier partnership are the most common practices found in both TQM and SCM practices. The integration of TQM and SCM (SCQM) throughout the supply chain has the strongest impact on the organizational performance. Research limitations/implications The study used data from various research papers of reputed journals which considered the study of India’s manufacturing industry as well as other countries, which may not provide a clear picture. However, this can be overcome by applying the findings of this paper to collect data from Indian manufacturing industry in future studies. Practical implications Indian manufacturing industry can improve its competitive image through the synergy of TQM and SCM. The result of this paper will help in providing a greater understanding of identified TQM and SCM practices that will lead to the successful implementation of TQM and SCM strategies to enhance business performance in terms of the improved levels of customer service. Originality/value Much of the attention is given on TQM and SCM practices, and very few studies have been undertaken to integrate TQM and SCM practices. But as far as the authors know, there is no study undertaken to integrate TQM and SCM practices in India for the manufacturing class. Therefore, this study compares TQM and SCM practices and considers their integration and can be thus treated as filling a gap in the extant literature. Therefore, the findings of this review paper will contribute in future research.

Assessment of Total Quality Management Adoption Level in Pharmaceutical Manufacturing Companies in Southwestern Nigeria

2019 ◽  
Vol 43 ◽  
pp. 168-177
Author(s):  
Oreofe Praise Oluwadare ◽  
Omoniyi Joseph Ola-Olorun ◽  
Billy Adegbola Oluwale
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Pharmaceutical Manufacturing ◽  
Adoption Process ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Southwestern Nigeria ◽  
Weighted Averages ◽  
Alternative Responses ◽  
Adoption Level

The objective of this study was to assess the adoption level of Total Quality Management (TQM) in pharmaceutical manufacturing industry in Southwestern Nigeria by a cross-sectional survey of staff in Lagos, Ogun and Oyo States of Nigeria involving 348 of the 2,649 members, selected by multi-stage sampling. Primary data were collected using a set of pre-tested semi-structured questionnaire which sought to elicit information on the level of TQM adoption and designed with items on a Likert–type scale of seven alternative responses with weighting scores of 0 through 6, representing seven stages (levels) in the adoption process. Adoption was taken as becoming effective from the sixth stage (level 5). Factors influencing TQM adoption were identified by employing a Likert-type influence scale with five alternative responses and weighting scores of 0 - 4. Weighted averages (WA) and means of weighted averages (MWA) were employed in summarising the data while t-test and regression analyses were used in identifying significant relationships between variables at 5% significance level. The results showed that TQM adoption was at implementation (trial) level (MWA ≈ 4) and had not become actualised in the industry (t = 11.906, df = 3, p = .000). The study concluded that the adoption level of TQM in this industry was at trial level and TQM adoption was ineffective. Thus, there is need for improved adoption of the various components of TQM, particularly ‘leadership commitment’ and this can be achieved through sustained TQM training and advocacy by professional associations within the industry such as Nigerian Association of Industrial Pharmacists (NAIP) and Pharmaceutical Society of Nigeria (PSN).

Examining the integration of continuous improvement and strategic planning in select pharmaceutical companies in India: a case study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Harjit Kaur ◽  
Sanjay Kaushik
Keyword(s):  
Quality Management ◽  
Pharmaceutical Industry ◽  
Strategic Planning ◽  
Strategic Management ◽  
Continuous Improvement ◽  
Shop Floor ◽  
Pharmaceutical Companies ◽  
Total Quality ◽  
Content Type ◽  
Online Mode

PurposeThe objective of the study is to examine the extent to which pharmaceutical companies in India rely on traditional planning approaches rather than the new learning approach to strategic planning. In addition to that, the study also seeks to examine the perceived ability of the pharmaceutical companies in India to integrate continuous improvement goals and product quality into the overall strategic planning and success in implementing total quality management (TQM) programs examined through three particular continuous improvement mindsets.Design/methodology/approachThe study collected data from select pharmaceutical companies in India through survey technique using a standardized questionnaire through online mode. A descriptive statistical analysis is performed to examine the extent of integration of strategic planning and continuous improvement in the select pharmaceutical companies in India.FindingsThe results of the study indicate that pharmaceutical companies in India still rely greatly on traditional planning methods for strategic planning. However, a shift is also observed toward adoption of best practice management and modern strategic management techniques. The study also demonstrates that continuous improvement goals and strategies are included into the corporate strategic planning.Research limitations/implicationsThe study employs only descriptive statistics, and no hypotheses are generated in the study because the objective is not to generalize the findings. The process of formulating quality goals and integrating them with strategy is typical to any company. Therefore, the findings cannot be generalized. The findings of the study do not given any insights into the strategic quality management process due to online mode of data collection. Also, the focus on the study is on the internal management of quality in an organization and factors in the external environment or in the value chain outside the firm, influencing strategic management of quality are beyond the scope of present study.Practical implicationsConsidering the significance of quality of products, an understanding of the link between quality and strategic goals helps the managers in pharmaceutical industry to align the strategic planning goals with quality goals ensuring that the entire organization moves in same strategic direction.Originality/valueThe strong focus quality in pharmaceutical industry in India has given impetus to development of well-managed quality programs on the shop-floor to remain competitive and survive in the highly competitive global markets. However, no such study is conducted so far to understand the extent to which continuous improvement or TQM practices are integrated into strategic planning in the pharmaceutical companies in India.

Critical factors for total quality management implementation in the Brazilian construction industry

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lívia da Silveira Pereira Reinaldo ◽  
Julio Vieira Neto ◽  
Rodrigo Goyannes Gusmão Caiado ◽  
Osvaldo Luiz Gonçalves Quelhas
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Industry ◽  
Success Factors ◽  
Principal Component ◽  
Total Quality ◽  
Critical Factors ◽  
Latent Factors ◽  
Content Type ◽  
Critical Success

PurposeThis paper aims to identify the critical success factors (CSFs) that affect the implementation of total quality management (TQM) and to investigate, from the perspective of Brazil, the latent factors for TQM implementation in the construction industry.Design/methodology/approachThe methodology consists of two methods. First, a literature review was conducted to identify CSFs for TQM implementation. Then, empirical research was conducted from a survey questionnaire applied to 130 professionals who have experience in the Brazilian construction industry. SPSS version-25 was used for data analysis, using descriptive statistics, and, finally, principal component analysis for identifying the latent factors.FindingsThe study findings portray convergences regarding the practitioners' perception in the light of the 20 critical factors identified in the literature, which can serve to make construction professionals aware of the key factors to TQM implementation. In addition, two latent factors, quality practices and human factor were identified, and they can assist the leaders and decision-makers for the implementation of TQM in the construction industry of a developing country.Originality/valueIt fills the gap of practical studies that compare the academic and practitioners' perspectives regarding the CSFs for TQM implementation in construction industry.

Total quality and socially responsible management (TQSR-M)

2018 ◽  
Vol 25 (8) ◽  
pp. 2566-2588 ◽  
Author(s):  
Muhammad Adnan Khurshid ◽  
Muslim Amin ◽  
Wan Khairuzzaman Wan Ismail
Keyword(s):  
Quality Management ◽  
Social Responsibility ◽  
Conceptual Framework ◽  
Corporate Strategy ◽  
Total Quality ◽  
Critical Factors ◽  
Socially Responsible ◽  
Specific Element ◽  
Content Type ◽  
Corporate Social

PurposeThe purpose of this paper is to develop an integrated conceptual framework of total quality management and corporate social responsibility.Design/methodology/approachThis study is based on stakeholder theory, which stresses the satisfaction of all stakeholders. Therefore, companies generate profit for their shareholders by producing high quality products and services to emphasize human dignity and to satisfy their employees without harming people and the natural environment.FindingsThe results of the study suggest an integrated conceptual framework by identifying the critical factors that are parallel between quality management and social responsibility to satisfy key stakeholders’ demands.Research limitations/implicationsThis study is conceptual in nature, and empirical research is needed to identify the critical factors that promote the application of TQM and CSR practices, which are limited.Practical implicationsThe proposed conceptual framework may facilitate the management of an organization to evaluate its quality and social programs and will highlight problem areas that can be improved. This study contributes to the literature on TQM and CSR and captures the important factors for effective TQM and CSR practices. The conceptual framework will help researchers and firms to recognize TQM and CSR initiatives and establish a strengthened relationship between corporate strategy and social conditions.Originality/valuePrevious studies have been conducted separately in the areas of TQM and CSR, and there are still not sufficient number of studies to simultaneously integrate quality management and social responsibility. Thus, there is a critical research gap, which raises the question of how the integration of TQM and CSR practices can be developed. There is a need to recognize the mechanism through which the specific element of CSR would be included as an implicit and/or explicit aspect or whether it should be addressed along with TQM. Therefore, this study proposes an integrated conceptual framework that can be applied to the broader issues of responsibility rather than just quality.

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