Exploring the effectiveness of maintenance and quality management strategies in Indian manufacturing enterprises

2020 ◽  
Vol 27 (4) ◽  
pp. 1399-1431 ◽  
Author(s):  
Saumyaranjan Sahoo
Keyword(s):  
Quality Management ◽  
Human Resource Development ◽  
Structural Equation ◽  
Structural Equation Models ◽  
Shop Floor ◽  
Performance Parameters ◽  
Content Type ◽  
Manufacturing Performance ◽  
Support Practices ◽  
The Impact

PurposeThe purpose of the paper is to examine the impact of human-related support practices, total productive maintenance (TPM) practices, and total quality management (TQM) practices on manufacturing performance parameters and their inter-relationship.Design/methodology/approachA research project was carried out in 94 Indian manufacturing companies, using the questionnaire method. The survey data was drawn from 169 respondents working in these companies. In this paper, the impact of TPM and TQM practices on manufacturing performance parameters and especially the role of support practices is investigated empirically using various structural equation models.FindingsTwo factors namely top management and leadership and human resource development categorized as support practices were found to positively influence the adoption of technical practices, i.e., TPM and TQM practices. Hence support practices were found to indirectly affect the manufacturing performance parameters via the technical factors. Also analyzing various structural equation models (SEM), shop floor implementation of TPM practices were found to be influenced (or guided) by the philosophy of TQM practices. In other words, through the proper adoption of TQM practices, the effectiveness of TPM practices gets increased.Research limitations/implicationsBecause of the chosen research approach, the research results may lack generalizability. Therefore, researchers are encouraged to test the proposed propositions further using a case study approach.Practical implicationsThe present study provides useful insights to practicing managers. The result of the study explaining the interrelationship between support practices (behavioral aspect) and technical practices can be used by practicing managers to develop a better understanding of the contribution of support and technical practices towards the realization of organizational objectives of growth and sustainability. In practice, TQM plays a great role in the adoption of TPM practices, which in turn helps to achieve quality in processes and therefore in products.Originality/valuePrevious research has often either concentrated on technical practices as one dimension without studying the effects of support practices on improving the adoption of technical practices. The results of the study take one step further by investigating the relationship between multiple aspects (support and technical aspects) of manufacturing practices and their impact on manufacturing performance.

scholarly journals Service encounter microblog word of mouth and its impact on firm reputation

2020 ◽  
Vol 34 (5) ◽  
pp. 717-733
Author(s):  
Jennifer Brannon Barhorst ◽  
Alan Wilson ◽  
Graeme James McLean ◽  
Joshua Brooks
Keyword(s):  
Structural Equation ◽  
Word Of Mouth ◽  
Structural Equation Models ◽  
Service Encounter ◽  
Service Encounters ◽  
Firm Reputation ◽  
Content Type ◽  
Negative Valence ◽  
Positive And Negative Valence ◽  
The Impact

Purpose It has now become a normal part of the consumption journey for consumers to share their positive and negative service encounters with firms on microblogs such as Twitter. There is, however, a limited amount of research on service encounter microblog word of mouth (SEMWOM) and its impact on firm reputation from a receiver’s perspective. This study aims to understand the comparative effects of positive and negative valence SEMWOM on receivers’ perceptions of firms’ reputations and the factors that are particularly salient to receivers’ perceptions of firm reputation upon exposure to SEMWOM. Design/methodology/approach An experiment exposed 372 Twitter users to positive and negative valence SEMWOM. To determine whether changes in perception of firm reputation occurred on exposure to both positive and negative valence SEMWOM, participants’ perceptions of a range of US airlines were measured before and after exposure to the SEMWOM. To confirm the factors that influence the perception of reputation on such exposure, six structural equation models were created to determine the comparative effects of positive and negative valence SEMWOM among three electronic WOM media as follows: video, photo and text. Findings Both positive and negative valence SEMWOM affect receivers’ perceptions of airlines’ reputations on exposure. Furthermore, the factors that influence perceptions of reputation on exposure to SEMWOM vary depending on valence and type of media contained in a tweet. Originality/value Although consumers now routinely share their positive and negative service encounters with brands on microblogs, scant research has examined receivers of positive and negative valence SEMWOM, important actors in the microblog domain. This study addresses this research gap by empirically investigating the impact of both positive and negative valence SEMWOM on receivers’ perceptions of firm reputation upon exposure to it.

HRM practices and the multifaceted nature of organization performance

2018 ◽  
Vol 13 (3) ◽  
pp. 315-334 ◽  
Author(s):  
Abdallah Taamneh ◽  
Abdallah Khalaf Alsaad ◽  
Hamzah Elrehail
Keyword(s):  
Organizational Performance ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Structural Equation Models ◽  
Performance Measurement System ◽  
Organization Performance ◽  
Data Set ◽  
Content Type ◽  
Hrm Practices ◽  
The Impact

Purpose The purpose of this paper is to investigate the impact of human resource management (HRM) practices on the performance of Jordanian banks as determined by using the balanced scorecard (BSC) performance measurement system and by testing the effect of organizational citizenship behavior (OCB) as a possible mediator variable. Design/methodology/approach A questionnaire was used to collect data from the study sample, which consisted of 230 managers working in various banks across Jordan. The study hypotheses were then tested using SPSS and AMOS software by applying structural equation models (SEMs). Findings The data set revealed that the use of HRM practices had a significant impact on both employee OCB and bank performance in all the four dimensions of the BSC (financial, customer satisfaction, internal processes, learning and growth). In addition, OCB was found to have a positive significant impact on organizational performance. Moreover, results indicated that OCB partially mediates the relationship between HRM practices and organizational performance. Originality/value The authors examine the impact HRM practices on the organization performance through the mediation role of OCB. The results obtained from this study extend the existing literature by providing evidences from non-western country such as Jordan. Based on the findings, the theoretical and practical implications of the study as well as limitations and suggestions for future studies are also discussed.

Examining the drivers of employee brand understanding: a longitudinal study

2019 ◽  
Vol 28 (7) ◽  
pp. 893-907 ◽  
Author(s):  
Enrique Murillo ◽  
Ceridwyn King
Keyword(s):  
Structural Equation ◽  
Brand Management ◽  
Structural Equation Models ◽  
Longitudinal Design ◽  
Random Coefficients ◽  
High Turnover ◽  
Content Type ◽  
Service Employees ◽  
The Impact ◽  
Brand Understanding

Purpose The purpose of this study is to extend previous research by using a longitudinal design to examine the differential contribution of brand understanding (BU) drivers at various moments in the early tenure of service employees. Employee BU is a prerequisite of brand promise delivery among service employees. Previous studies, using cross-sectional samples, established that brand-oriented recruitment, training and leadership are significant BU drivers. Design/methodology/approach A three-wave survey was collected from a 105-member panel of recent hires at a restaurant chain that displayed a strong brand culture and adopted internal brand management (IBM) practices. Structural equation models with carryover effects were estimated to measure the impact of BU drivers on Day 1, as well as at four and seven months of tenure. In addition, a latent growth model of BU was estimated using random coefficients modeling. Findings Results show a significant positive effect of IBM practices on BU at each point in time; however, despite this, by the seven month milestone, BU is still not fully developed. Research limitations/implications As with most organizational longitudinal studies, there was sample attrition because of the high turnover that characterizes the restaurant industry. This attrition is not believed to be correlated with the variables measured in the study. Practical implications Managers seeking a differentiated customer experience should not assume new hires attain a good understanding of the service brand even after the first seven months of tenure. Hence, brand training and leadership should extend well beyond this time frame. Originality/value This study is the first, as per the authors’ understanding, to use a longitudinal design to model BU as a dynamic variable because it befits the learning trajectories of new employees.

Effectiveness of TPM implementation with and without integration with TQM in Indian manufacturing industries

2014 ◽  
Vol 20 (4) ◽  
pp. 415-435 ◽  
Author(s):  
Kanwarpreet Singh ◽  
Inderpreet Singh Ahuja
Keyword(s):  
Business Performance ◽  
Manufacturing Industries ◽  
Performance Parameters ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Content Type ◽  
Performance Improvements ◽  
Manufacturing Performance ◽  
Manufacturing Organizations ◽  
The Impact

Purpose – The purpose of this paper is to evaluate and extract various significant factors influencing the implementation of total quality management (TQM) and total productive maintenance (TPM) on business performance for the following approaches: TPM alone; both TQM-TPM combined for improving manufacturing performance in the Indian manufacturing industry. Design/methodology/approach – In the present study, 94 manufacturing organizations have been extensively surveyed, to ascertain the contributions made by TQM and TPM initiatives in the Indian manufacturing industries toward realizing manufacturing performance improvements. The correlations between various TQM and TPM implementation issues and manufacturing performance improvements have been evaluated and validated by employing various statistical tools. Findings – This paper illustrates how the synergistic relationship of TQM and TPM paradigms can be helpful for Indian manufacturing industries to enhance overall business performance. The major objectives of this research is to examine, the effectiveness of performance parameters (dependent variables) and factors of implementation (independent variables) of companies implementing TPM alone and TQM-TPM combined approach to improve their business performance and how the support of TQM provides a synergetic effect on TPM's contribution in improving better business performance. Originality/value – TQM and TPM, are such popular initiatives employed by the manufacturing organizations as performance improvement techniques. These programs are employed world over for attaining customer satisfaction, reliability, productivity, market share, profitability and even survival. The study stresses upon the need for improving coordination between manufacturing parameters and other organizational quality improvement initiatives through transfusion of TQM and TPM and to examine the impact of experience in terms of time period on effectiveness of performance parameters when TQM is supported by TPM for Indian manufacturing companies.

scholarly journals Customer heterogenity in the development of e-loyalty

2015 ◽  
Vol 9 (3) ◽  
pp. 190-213 ◽  
Author(s):  
Raquel Chocarro ◽  
Monica Cortiñas ◽  
Maria Luisa Villanueva
Keyword(s):  
Structural Equation ◽  
Structural Equation Models ◽  
Unobserved Heterogeneity ◽  
Empirical Estimation ◽  
Content Type ◽  
Customer Heterogeneity ◽  
Online Shoppers ◽  
Development Processes ◽  
Post Hoc ◽  
The Impact

Purpose – The purpose of this study is to identify customer-specific differences in a general model of e-loyalty taking into account the existence of unobserved heterogeneity. Specifically, this paper aims to test for the presence of customer heterogeneity; assess the impact of potential bias when there is no control for heterogeneity; analyse the distinct customer segments that emerge from the empirical estimation of the model; and describe the segments by their demographic and psychological characteristics. Design/methodology/approach – Panel data from a survey of online shoppers are used in a post hoc segmentation method, which will enable us to identify segments, while estimating the parameters by means of structural equation models. Findings – Three distinct consumer segments emerge. The relative importance of e-loyalty and e-satisfaction is significantly determined by consumers’ shopping styles. Originality/value – This study highlights the need to consider unobserved customer heterogeneity when attempting to explain satisfaction and loyalty development processes in the retail context in general and e-commerce in particular. To the authors’ knowledge, this is the first time this approach has been used to analyse the impact of customer heterogeneity on e-satisfaction and e-loyalty.

Intellectual capital, impact factor on competitiveness: manufacturing industry SMEs in Mexico

2016 ◽  
Vol 20 (1) ◽  
pp. 1-11 ◽  
Author(s):  
Jose Sanchez-Gutierrez ◽  
Juan Mejia-Trejo ◽  
Juan Antonio Vargas-Barraza ◽  
Guillermo Vazquez-Avila
Keyword(s):  
Intellectual Capital ◽  
Structural Equation ◽  
Manufacturing Industry ◽  
Structural Equation Models ◽  
Design Strategies ◽  
Key Factors ◽  
Content Type ◽  
Confirmatory Factor ◽  
Independent Variable ◽  
The Impact

Purpose The main purpose of this paper is to analyse the impact of the intellectual capital (IC) on the competitiveness in the manufacturing small- and medium-sized enterprises (SMEs) in Mexico. Design/methodology/approach The approach of this investigation is developing a theoretical construct to determine the correlation between IC and competitiveness and find the most relevant factors that impact it, where IC is independent variable and the competitiveness is dependant variable. Using the Likert scale to determine the degree of agreement or disagreement, the survey was applied to 420 SMEs. The results were analysed using confirmatory factor analysis, Cronbach’s alpha and subsequently structural equation models. Findings The results show that the IC dimensions – the information obtained, IC developed and learning and feedback – have an effect on the competitiveness of SMEs. The paper presents the theoretical validation of the factors that impact on IC and competitiveness and hence they are the key elements that impact mostly on each analysed variable. Practical implications The results obtained measure the level of correlation between the variables in the study, helping to design strategies for the key factors needed to integrate the IC and to develop competitive synergies in the manufacturing SMEs. Originality/value This study shows the effects of the IC that are directly impacting the competitiveness of SMEs so that each factor of the dependent and independent variables should be analysed separately to propose improvements in implementing IC to seek higher level of competitiveness.

scholarly journals Assessing the impact of pubs on community cohesion and wellbeing in the English countryside

2017 ◽  
Vol 29 (1) ◽  
pp. 489-506 ◽  
Author(s):  
Ignazio Cabras ◽  
Matthew P. Mount
Keyword(s):  
Rural Areas ◽  
Small Businesses ◽  
Structural Equation ◽  
Structural Equation Models ◽  
Local Level ◽  
Empirical Studies ◽  
Third Places ◽  
Community Cohesion ◽  
Content Type ◽  
The Impact

Purpose This paper aims to explore and examine how public houses or pubs function as facilitators and developers of community cohesion and social interactions in rural areas of England. Design/methodology/approach The authors use data and information about facilities and services available for 284 rural parishes in two different points in time (2000 and 2010) to elaborate an index measurement of community cohesion. The index, created upon a range of discrete variables capturing multiple aspects of community living, is then investigated by using structural equation models to assess the impact of pubs in shaping the levels of community cohesion in the English countryside. Findings Findings gathered from the analysis identify a strong positive relationship between the presence of pubs and higher levels of community cohesion index occurring within the examined parishes, indicating that this relationship is maintained in time regardless of size of the parish, although different impacts are found in the two time points considered. Research limitations/implications As the study is based on a longitudinal examination, it can stimulate research on themes and issues regarding the impact of third places on community cohesion and social capital in rural and remote communities, increasing the amount of information and data available. For instance, due to the nature of information considered, the study could not explore the effects on rural communities’ wellbeing associated with different types of pubs’ ownership and management. Practical implications These results provide a valuable and original contribution to the literature related to the measurement of community cohesion and wellbeing with regard to third places such as small businesses and local retailers, whose significant functions of fostering social aggregation and communal initiatives at a local level are frequently neglected. Social implications Findings from this study provide a valuable opportunity for policymakers and local administrators to evaluate policies and actions in support of their communities. In particular, findings provide an original piece of information about the social value of community pubs particularly in small and peripheral areas of England. Originality/value The paper provides new and original information about the importance of pubs and third places in general in fostering and developing community cohesion and wellbeing at a local level. Given the significant paucity of empirical studies in the field, the paper represents a valuable contribution to knowledge with particular regard to the methodology applied as well as the potential implications of its findings.

Predicting social networking sites continuance intention through alternative services

2017 ◽  
Vol 117 (6) ◽  
pp. 1127-1144 ◽  
Author(s):  
Christopher Sibona ◽  
Jeff Cummings ◽  
Judy Scott
Keyword(s):  
Social Networking ◽  
Social Networking Sites ◽  
Structural Equation ◽  
Structural Equation Models ◽  
Negative Impact ◽  
Continuance Intention ◽  
Content Type ◽  
Alternative Attractiveness ◽  
Post Hoc ◽  
The Impact

Purpose Social networking sites (SNSs) continue to grow in popularity with competition in the market growing as well. The purpose of this paper is to examine three research questions to determine how competition within the SNS area may affect the continuance intention on the incumbent SNS, Facebook. The first question examines the relationship between having an account on one of the four different SNSs and the impact on continuance intention. The second question examines attitudes toward specific alternatives and continuance intention on the incumbent SNS. The third question takes a broader examination of general attitudes about alternative attractiveness and attitude toward switching to predict continuance intention. A post hoc analysis was conducted to further understand the impact of specific SNS alternative attitudes on general attitudes. Design/methodology/approach Based on a survey of 918 users, this research examines the three questions using various methods including ANCOVA to examine question 1 and multiple structural equation models to examine questions 2, 3 and the post hoc analysis. Findings The analysis of the models suggests that both alternative attractiveness and attitude toward switching have the greatest impact on the continuance intention of the incumbent site. Specific sites were found to be complements or substitutes for the incumbent. The viewing of the specific alternative site as an alternative to Facebook had a negative impact on continuance intention. The general model of alternative attractiveness and attitude toward switching explained a moderate to substantial amount of continuance intention. Originality/value Although use and abandonment of SNSs have been examined extensively, minimal attention has been given to the impact that alternative SNSs have on continuance intentions of a user’s primary SNS.

Networking competence and its impact on the employability of knowledge workers

2020 ◽  
Vol 33 (2) ◽  
pp. 349-365 ◽  
Author(s):  
Marzena Fryczyńska ◽  
Christina Ciecierski
Keyword(s):  
Structural Equation ◽  
Structural Equation Models ◽  
Knowledge Workers ◽  
Knowledge Work ◽  
Computer Assisted ◽  
Content Type ◽  
Positive Effects ◽  
Network Organizations ◽  
Contemporary Management ◽  
The Impact

PurposeStudies show that employability is fast becoming a significant subject when managing contemporary careers. Indeed, employee networking is a prerequisite for career success, but the literature lacks findings regarding the impact of networking on employability. Meanwhile, network organizations in the knowledge economy are gaining popularity and bringing rise to the number of knowledge workers in the labor force. The purpose of this paper is to show the impact of employee networking competence on the employability of knowledge workers, particularly in the wider context of network organizations.Design/methodology/approachIn order to verify our theoretical model, data was collected among a controlled sample of 1189 knowledge workers using a Computer Assisted Web Interview (CAWI) surveying technique. Our model was verified through a series of structural equation models (SEM).FindingsResults show positive effects of network organizations and knowledge work on the networking competence of knowledge workers. The employability of knowledge workers does not just increase as these workers perform high-quality knowledge work. In order for employability to rise, knowledge workers must also exhibit networking competence. However, our study findings show that networking competence plays only a mediating role in the employability of knowledge workers.Originality/valueThis study focuses on the employability of knowledge workers in network organizations, which is an increasingly important concept for contemporary management. The paper contributes to the literature through its furthering of network and career management theories.

Examining cultural impacts on consumers’ environmental CSR outcomes

2019 ◽  
Vol 24 (3) ◽  
pp. 569-592 ◽  
Author(s):  
Nandini Bhalla ◽  
Holly K. Overton
Keyword(s):  
Structural Equation ◽  
Structural Equation Models ◽  
Cultural Factors ◽  
Purchase Intentions ◽  
Content Type ◽  
Intention To Purchase ◽  
The Usa ◽  
Mediating Factor ◽  
The Impact ◽  
Residents Attitudes

PurposeThe purpose of this paper is to examine the impact of cultural factors on environmental CSR attitudes and purchase intentions among publics in a developed (USA) country and a developing (India) country.Design/methodology/approachUsing a 2 (location of the company: India vs USA) × 2 (location of the CSR activity: India vs USA) between-subjects experimental design, the study examines individuals’ attitudes and behavioral intentions toward a company’s environmental CSR activities in each respective country.FindingsTwo structural equation models were created for US publics and Indian publics. Results indicated that cultural factors, specifically the uncertainty avoidance dimension, play an important role among both Indian and US residents’ attitudes toward a company’s environmental CSR efforts and their intention to purchase its products/services. Among Indians, the power distance dimension acted as a mediating factor.Originality/valueThis study is novel in its examination of the impact of cultural factors among residents in India and the USA. This information can be utilized by multinational companies to implement effective CSR activities and enhancing their global CSR communication efforts.

Sign in / Sign up

Export Citation Format

Share Document