Multi-sector framework for benchmarking in facilities management

2017 ◽  
Vol 24 (4) ◽  
pp. 826-856 ◽  
Author(s):  
Yewande Adetoro Adewunmi ◽  
Reuben Iyagba ◽  
Modupe Omirin
Keyword(s):  
Best Practice ◽  
Survey Design ◽  
Group Discussion ◽  
Facilities Management ◽  
Cross Sectional Survey ◽  
Design Data ◽  
Cross Sectional ◽  
Content Type ◽  
Port Harcourt ◽  
The Relationship

Purpose Benchmarking in FM practice although understood and applied globally, little is known about the practice in Nigeria. The purpose of this paper is to develop a framework to guide the use of benchmarking. Design/methodology/approach The research adopts a cross-sectional survey design. Data were collected using self-administered questionnaires on FM organizations in Lagos metropolis, Abuja and Port Harcourt. The results of the survey were supplemented with interviews with FM unit heads in the study areas. The framework was validated using a focus group discussion with ten FM industry experts. Findings A framework which serves as a guide for the use of best practice benchmarking was developed. It showed that there is a relationship between best practice benchmarking and location. Research limitations/implications The evaluation of the framework was limited by the number of participants involved and being that it has not been put to use. Originality/value This study develops a multi-sector framework to guide the use of best practice benchmarking in facilities management (FM). The framework explains the relationship between organizational characteristics and best practice benchmarking. In addition, there are limited empirical benchmarking frameworks in FM literature.

Can forensic accounting impact sustainable corporate governance?

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Rehman ◽  
Fathyah Hashim
Keyword(s):  
Corporate Governance ◽  
Structural Equation ◽  
Survey Design ◽  
Equation Modeling ◽  
Governance System ◽  
Cross Sectional Survey ◽  
Design Data ◽  
Cross Sectional ◽  
Content Type ◽  
Organizational Policies

Purpose The purpose of this paper is the measurement of forensic accounting’s (FA) impact on sustainable corporate governance (SCG) within Omani public listed companies. Beyond merely cataloging the latest criminal innovations and SCG problems, this paper offers a path forward to overcome the myriad threats that can harm the organization and society. FA and SCG can achieve, anticipate and prevent tomorrow’s fraud today before organizations reach the point of no return. Design/methodology/approach For this study, FA is an independent variable and SCG is the dependent variable. This study used a descriptive cross-sectional survey design. Data are collected by internet-based tool and analyzed via partial least squares structural equation modeling and Statistical Package for Social Sciences. Findings Result suggests that FA has a significant direct impact over SCG; moreover, FA can become the part of governance management toward the elimination of fraud and achievement of SCG. Practical implications This study can assist regulators, professional bodies and organizations in amending their codes of corporate governance and organizational policies by introducing the SCG clauses and making FA as a compulsory part of governance system. Originality/value Up to the best of the knowledge of researchers, there is no study conducted before which verifies the FA impact on SCG; moreover, previous relevant studies verify only one constituent for SCG, whereas this study is identifying three constituents necessary for SCG.

scholarly journals The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study

2017 ◽  
Vol 12 (2) ◽  
pp. 106-115 ◽  
Author(s):  
Eric E. Mang’unyi ◽  
Oumar T. Khabala ◽  
Krishna K. Govender
Keyword(s):  
Customer Loyalty ◽  
Survey Design ◽  
Commercial Banking ◽  
Customer Relationship ◽  
Cross Sectional Survey ◽  
Design Data ◽  
Cross Sectional ◽  
Convenience Sample ◽  
The Relationship

Since customer loyalty is key, especially in the highly competitive commercial banking environment, this article evaluated the effects of features of electronic customer relationship management (e-CRM) on customer loyalty. Using a cross-sectional survey design, data were collected from a convenience sample of customers of a major international Kenyan bank using self-administered questionnaires. The findings based on correlation and multiple regression analyses, revealed that pre-service, during (the) service and post transactional e-CRM features have a positive and significant relationship with loyalty, and that the pre-service and during service features significantly predict loyalty. Thus, enhancing e-CRM practices could be a strategic competitive tool to impact the banks’ relationship with their customers.

Experience and the perceived efficacy of cyclone preparedness behaviour

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mitchell Scovell ◽  
Connar McShane ◽  
Anne Swinbourne
Keyword(s):  
Self Efficacy ◽  
Survey Design ◽  
Empirical Support ◽  
Psychological Theory ◽  
Motivation Theory ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Perceived Efficacy ◽  
Content Type ◽  
The Relationship

Purpose Cyclone preparedness activities can significantly reduce household-related property damage and the negative knock-on effects. Research has found, however, that many people do not perform these behaviours. It is, therefore, important to understand why some people do, and others do not, perform such behaviours. This paper aims to investigate whether a commonly applied psychological theory of behaviour change can explain cyclone-specific preparedness behaviour. Design/methodology/approach This study used a cross-sectional survey design to examine the relationship between demographic factors, cyclone experience, psychological factors and preparedness behaviour. Informed by the protection motivation theory (PMT), it was hypothesised that perceived efficacy, perceived cost and self-efficacy would be the strongest predictors of preparedness behaviour. Data from 356 respondents living in a cyclone-prone region were analysed using multiple regression and mediation analysis with the PROCESS macro in SPSS. Findings In support of the hypothesis, it was found that perceived efficacy and perceived cost were the strongest psychological predictors of preparedness behaviour. Contradicting the hypothesis, however, self-efficacy was not a significant predictor of preparedness behaviour. Subsequent analysis indicated that people who have experienced cyclone damage perceive that preparedness measures are more effective for reducing damage, which, in turn, increases preparedness behaviour. Originality/value This paper provides empirical support for the application of the protective motivation theory for explaining cyclone-specific preparedness behaviour. More specifically, the results indicate that people are more likely prepare for cyclones if they perceive that preparedness activities are effective for reducing damage and are relatively inexpensive and easy to perform. The findings suggest that to promote cyclone preparedness, risk communicators need to emphasise the efficacy of preparedness and downplay the costs.

How Rude! Linking supervisor incivility to subordinates’ discretionary work effort

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Adeel Anjum ◽  
Ammarah Ahmed ◽  
Lin Zhang ◽  
Dilawar Khan Durrani
Keyword(s):  
Financial Services ◽  
Survey Design ◽  
Management Practice ◽  
Past Research ◽  
Work Effort ◽  
Cross Sectional Survey ◽  
Design Data ◽  
Cross Sectional ◽  
Content Type ◽  
Services Sector

Purpose Although past research has looked into myriad consequences of workplace incivility, little attention has been paid to the effects of supervisor incivility (SI) on employees’ sense of vitality and their discretionary work effort (DWE). Moreover, the mechanisms that drive the harmful effects of SI remain largely unknown. The current study seeks to address these gaps in the literature. In particular, this study aims to examine how SI culminates in decreased DWE. Design/methodology/approach Adopting a cross-sectional survey design, data for this study were gathered from 151 employees of two large companies in the financial services sector of Pakistan. A number of analysis techniques (e.g. confirmatory factor analysis and bootstrapping) were used to analyze the data. Findings As predicted, SI was found to be negatively associated both with subordinates’ sense of vitality and DWE while vitality was found to be positively associated with DWE. Findings also indicated that one way in which SI negatively affects subordinates’ DWE is by decreasing their sense of vitality. Practical implications This study offers several useful implications for management practice in relation to preventing SI and mitigating its effects and bolstering employees’ sense of vitality. Originality/value To the best of the knowledge, this study is the first to unpack the relationship dynamics of SI, vitality and DWE, and to introduce a mechanism by which SI translates into reduced DWE.

Power distance culture and whistleblowing intentions: the moderating effect of gender

2020 ◽  
Vol 36 (2) ◽  
pp. 217-234
Author(s):  
Albert Puni ◽  
Sam Kris Hilton
Keyword(s):  
Survey Design ◽  
Power Distance ◽  
Moderating Effect ◽  
Hierarchical Regression ◽  
Cross Sectional Survey ◽  
Design Data ◽  
Cross Sectional ◽  
Content Type ◽  
Regression Techniques ◽  
Corporate Wrongdoing

Purpose The purpose of this paper is to investigate the effect of power distance culture (PDC) on whistleblowing intentions (WI) by examining the moderating effect of gender on the causal relationships. Design/methodology/approach The study used descriptive and cross-sectional survey design. Data were obtained from 300 employees of the selected organizations in Ghana and analyzed by using descriptive statistics, correlational and hierarchical regression techniques. Findings The results indicate that there is a significant relationship between PDC and WI, and such relationship is moderated by gender. The study also revealed that high PDC is the prevailing culture in the organizations surveyed, indicating low tendency of reporting corporate wrongdoing. However, the result of the moderation analysis indicates being a female worker in a PDC has a stronger influence on WI than being a male. Additionally, whistleblowers are likely to report their coworkers than leaders in high PDC organizations, but they are rather likely to report their leaders than coworkers in low PDC organizations. Originality/value This paper makes a significant contribution to the existing whistleblowing literature by establishing how gender moderates the influence of organizational culture on whistleblowing and recommends how to improve organizational ethos to facilitate whistleblowing in high-power distance societies.

Have you experienced fun in the workplace?

2016 ◽  
Vol 7 (1) ◽  
pp. 27-38 ◽  
Author(s):  
Simon C.H. Chan ◽  
Wai-ming Mak
Keyword(s):  
Job Satisfaction ◽  
Large Scale ◽  
Survey Design ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Frontline Staff ◽  
Content Type ◽  
Trust In Management ◽  
Workplace Fun ◽  
The Relationship

Purpose This purpose of this study is to examine the relationship between workplace fun, trust-in-management, employee satisfaction and whether the level of fun experienced at work moderates the effects. Design/methodology/approach Data were collected from a sample of 240 frontline staff in a large-scale retail store in Hong Kong. Findings The results show that trust-in-management mediates the relationship between workplace fun and employee job satisfaction. Additionally, employees who experience a high level of fun in the workplace have a greater effect on workplace fun, trust-in-management and job satisfaction. Research limitations/implications The main limitation of this study is that it collects data from a self-reported single source in a cross-sectional survey design. Practical implications Because workplace fun helps organizations promote employee trust and job satisfaction, organizations should provide more enjoyable activities for employees to participate in. Originality/value This study provides a new insight into the effects of workplace fun on employees’ trust-in-management and job satisfaction.

Transformational leadership, pride in being a follower of the leader and organizational commitment

2014 ◽  
Vol 35 (8) ◽  
pp. 674-690 ◽  
Author(s):  
Simon C.H. Chan ◽  
W.M. Mak
Keyword(s):  
Transformational Leadership ◽  
Organizational Commitment ◽  
Survey Design ◽  
Mainland China ◽  
Normative Commitment ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Two Samples ◽  
The Relationship

Purpose – The purpose of this paper is to examine the relationship among transformational leadership, pride in being a follower of the leader, and organizational commitment, as represented by affective and normative commitment. Design/methodology/approach – Data were collected from two samples in Mainland China (Study 1 of 145 executive MBA students in one of the local universities located in Xian; Study 2 of 210 employees in a service-based private-owned company located in Shenzhen). Descriptive statistics and regression analyses, Sobel tests, and bootstrapping tests were used to analyze the data. Findings – Both studies found that transformational leadership is positively related to pride in being a follower of the leader, and affective and normative commitment. Results indicated that pride in being a follower of the leader fully mediated the relationship between transformational leadership, affective and normative commitment. Research limitations/implications – The main limitation of this study is to collect data from a self-reported single source in a cross-sectional survey design. The findings are susceptible to problems of common method variance of the independent variable, mediator and dependent variables. Practical implications – The findings assist managers to better understand the importance of getting the support of their followers. If the followers are pride in being a follower of their leader, they are more likely to be committed toward an organization. Originality/value – This paper contributes to the existing literature by which pride in being a follower of the leader as a mediator between transformational leadership and organizational commitment in the Chinese context.

The role of employee attributions in burnout of “talented” employees

2019 ◽  
Vol 49 (1) ◽  
pp. 19-42
Author(s):  
Amina Raza Malik ◽  
Parbudyal Singh
Keyword(s):  
Survey Design ◽  
Well Being ◽  
Conservation Of Resources ◽  
Work Effort ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Talent Identification ◽  
Content Type ◽  
The Relationship

Purpose The purpose of this paper is to examine a process through which perceived talent identification affects employee burnout. Design/methodology/approach Data for the study were collected from 242 employees using a cross-sectional survey design. Findings The findings supported the mediating role of work effort in the relationship between perceived talent identification and burnout. Furthermore, the results highlighted the moderating role of employee well-being attributions in the relationship between perceived talent identification and employee work effort. The moderated–mediated relationship for burnout was also supported. Research limitations/implications Using insights from conservation of resources and attribution theories, this study not only examined the direct relationship between perceived talent identification and feelings of burnout but also provided insights into why perceived talent identification leads to different employee outcomes. Practical implications Management should pay attention to the communication processes related to talent identification because employees’ interpretation of the underlying motives of this identification impacts their well-being (i.e. feelings of burnout). Originality/value This study examines employees’ attributions in the context of talent management and demonstrates that these interpretations play an important role in shaping their behaviours.

scholarly journals Strategic Thinking and Flexibility of Deposit Money Banks in South-South, Nigeria

2021 ◽  
pp. 35-47
Author(s):  
Adim, Chidiebere Victor ◽  
Mezeh, Akpobolokami Andy ◽  
Unaam, Akaninyene Okon
Keyword(s):  
Survey Design ◽  
Rank Order ◽  
Rapid Change ◽  
Strategic Thinking ◽  
Primary Data ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Port Harcourt ◽  
Level Of Significance ◽  
The Relationship

This study examined the relationship between strategic thinking and flexibility of Deposit Money Banks in South-South, Nigeria. The study adopted a cross-sectional survey design with primary data was generated through self- administered questionnaire. The population for this study was five (5) tier-one banks in South-South, Nigeria. The study however focused mainly on their Regional Offices located in Port Harcourt. Six Regional Managers for each bank were used as the study respondents giving a total of 30 respondents. Census sampling was adopted since the study sample was small. The reliability of the instrument was achieved by the use of the Cronbach Alpha with all the items scoring alpha coefficient above 0.70. The hypotheses were tested using the Spearman Rank Order Correlation Coefficient with the aid of SPSS version 23.0. The tests were carried out at a 95% confidence interval and a 0.05 level of significance. The study findings revealed that there is a significant relationship between strategic thinking and flexibility of Deposit Money Banks in South-South, Nigeria. The study recommends that deposit money banks should build strategic thinking competencies of its managers and employees through such activities such as brainstorming, scenario visualization, repertoire building and dialogue as critical means by which they can respond most effectively to rapid change and achieve sustainable success.

scholarly journals Schematizing vulnerability perceptions and understanding of drought-prone Gamo lowland communities: an evidence from Southwest Ethiopia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Thomas Toma Tora ◽  
Degefa Tolossa Degaga ◽  
Abera Uncha Utallo
Keyword(s):  
Mixed Methods Research ◽  
Survey Design ◽  
Group Discussion ◽  
Household Survey ◽  
Primary Data ◽  
Research Approach ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Wide Range

Purpose The conceptual root of vulnerability dates back to the 1970s in the social science spheres. Vulnerability is a multi-dimensional and determinant precondition for disaster occurrence. The Gamo lowlands are exposed to a wide range of vulnerabilities. Therefore, this study aims to schematize community perceptions and understanding of vulnerability in drought-affected rural Gamo lowlands. Design/methodology/approach A community-based cross-sectional survey design and the mixed-methods research approach were executed. A four-staged multistage sampling was used to identify the respondent households. Into the four study sites, sample households were allocated proportionally by the lottery method. The survey data were gathered from 285 lowland households. The structured survey questionnaire, key informant interview, focus group discussion, and field observations, and transect walks were the tools used to collect the primary data. Data were analyzed deploying both qualitative and quantitative techniques. The Likert scale is used to analyze households’ vulnerability perceptions in which the item analysis approach was used for detailed analysis of the Likert-type items. Findings Locally, people perceive and understand vulnerability as exposure to drought hazard, rainfall inconsistency, the prevalence of human and animal diseases, livelihood insecurity, food shortfalls, poor income, lack of access to market, landholding and livestock ownership which are schematized by vulnerability perception pathways that delineate its extent. The findings also showed that the Gamo lowland inhabitants are unequally vulnerable as 96.5% of the studied households stated the differential idiosyncrasy of vulnerability. Old-aged, small-sized and female-headed households with no supportive force were found to be more vulnerable. Practical implications For better resilience, enhancing communities’ perceptions and understanding of vulnerability via continuous awareness creation by all the concerned stakeholders is recommended as the majority was lowly educated. It also yields input for policy debates and decision-making in the drought-prone lowland setup for building a resilient community. Originality/value To the best of the authors’ knowledge, this is an original work pursued by using a household survey with empirical data sourced from drought-prone rural lowland communities.

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