Conflict resolution under the COVID-19 pandemic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jose Roberto Balmori de la Miyar ◽  
Lauren Hoehn-Velasco ◽  
Adan Silverio-Murillo
Keyword(s):  
Conflict Resolution ◽  
Empirical Study ◽  
Design Methodology ◽  
Difference In Difference ◽  
Middle Income ◽  
Content Type ◽  
Twitter Data ◽  
Conflict Resolution Strategies ◽  
Resolution Strategies

Purpose This paper aims to analyze conflict resolution strategies among individuals who encountered disputes with family, neighbors, workmates, businesses, strangers, government authorities or other members in their communities during the COVID-19 pandemic. Design/methodology/approach Applying a difference-in-difference approach by sex, the authors use a representative panel of adults living in 82 cities from across Mexico to measure changes in antisocial strategies (violence) and prosocial strategies (non-confrontational methods and dialogue) to resolve disputes. Findings During the COVID-19 pandemic, men reduced their use of violence by 19.6% while women did so by 17.4%. There was a parallel rise in non-confrontational strategies used to solve conflicts equal to 73.6% for men and 62% for women. The use of dialogue as a tool for resolving disputes increased by more in cities that banned the sale of alcohol. Alternative Twitter data corroborates the main findings, suggesting that individuals are becoming more prosocial during the pandemic. Originality/value To the knowledge, this is the first empirical study to analyze changes in strategies for conflict resolution as a consequence of the COVID-19 pandemic. This paper contributes to the literature by demonstrating how individuals adapt their dispute strategies under extraordinary circumstances such as a pandemic, with a focus on a middle-income setting.

Parent-adolescent conflict and choice of conflict resolution strategy

2016 ◽  
Vol 27 (1) ◽  
pp. 88-115 ◽  
Author(s):  
Rashmi Singh ◽  
J. K. Nayak
Keyword(s):  
Factor Analysis ◽  
Conflict Resolution ◽  
Structural Equation ◽  
Content Type ◽  
Conflict Resolution Strategies ◽  
Adolescent Conflict ◽  
Conflict Resolution Strategy ◽  
Resolution Strategy ◽  
The Impact ◽  
Resolution Strategies

Purpose – The purpose of this paper is to investigate the impact of family communication patterns (FCPs) on adolescents’ choice of conflict resolution strategies during family holiday planning. Design/methodology/approach – The paper is framed by and builds on the literature on the adolescents’ choice of conflict resolution strategies and the FCP. The sample was collected using a survey among 400 adolescents in India. Exploratory factor analysis, confirmatory factor analysis and structural equation modelling have been used to analyse the data. Findings – The paper provides a significant relationship between FCP and the choice of conflict resolution strategies. The study findings suggested that adolescents’ choice of resolution strategy depends on the type of communication environment in the family. It has been seen that adolescents have more say in concept-oriented families and use different types of resolution strategies compared to socio-oriented families. Practical implications – The present study has considerable implications for the marketers and the academicians. Through FCP, marketers will be able to segment the families and, hence, may introduce efficient and competent marketing strategies and promotional campaigns. Originality/value – The paper offers insights into the choice of conflict resolution strategy by adolescents’ in different FCPs. The study has originality and offers value to marketers as it focuses on adolescents, and explores their perceptions about their influence during the decision process.

Conflict and conflict management in hospitals

2019 ◽  
Vol 32 (3) ◽  
pp. 550-561 ◽  
Author(s):  
Ali Mohammad Mosadeghrad ◽  
Arezoo Mojbafan
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Organizational Factors ◽  
Front Line ◽  
Line Managers ◽  
Content Type ◽  
Management Level ◽  
Hospital Managers ◽  
Conflict Resolution Strategies ◽  
Resolution Strategies

Purpose Hospitals are complex and complicated organizations and are prone to the conflict. The purpose of this paper is to identify the intensity and type of conflict experienced by hospital managers and explore their conflict management strategies in hospitals affiliated with Tehran University of Medical Sciences. Design/methodology/approach This quantitative, descriptive and cross-sectional study was conducted in 2015. A self-administered questionnaire was used to collect data from top, middle and front line managers. In total, 563 managers from 14 hospitals responded to the questionnaires. Data were analyzed using SPSS software version 19. Findings Hospital managers reported average level of conflict (2.73 score out of 5). Organizational factors produced more conflict for managers than personal factors. High workload, resource shortage, bureaucracy and differences in managers’ personality, knowledge, capabilities and skills were the main causes of organizational and personal conflict. Top managers experienced more conflict than middle and front line managers. Conflict was higher in specialized hospitals compared to general hospitals. Less conflict was observed in administrative and support departments than diagnostic and therapeutic departments. Conflict was meaningfully associated with management level, education, size of hospital, number of employees and willingness to leave the hospital. The dominant conflict management style of managers was collaborating. There were significant relationships between collaborating style and management level, manager’s age, work experience and management experience. Practical implications The nature of hospitals requires that managers use collaborating, compromising and accommodating styles to interact better with different stakeholders. Managers by acquiring necessary training and using the right conflict resolution strategies should keep the conflict in a constructive level in hospitals. Originality/value This is the first study conducted in Iran examining the level of conflict, its types and identifying managers’ dominant conflict resolution strategies at front line, middle and top management levels.

Enabling roles of relationship governance mechanisms in the choice of inter-firm conflict resolution strategies

2020 ◽  
Vol 35 (6) ◽  
pp. 957-969 ◽  
Author(s):  
Khuram Shahzad ◽  
Tahir Ali ◽  
Marko Kohtamäki ◽  
Josu Takala
Keyword(s):  
Conflict Resolution ◽  
Structural Equation ◽  
Cooperative Behavior ◽  
Equation Modeling ◽  
Governance Mechanisms ◽  
Content Type ◽  
Effective Strategies ◽  
Conflict Resolution Strategies ◽  
Relationship Performance ◽  
Resolution Strategies

Purpose This study aims to present an integrated framework and investigate the enabling roles of governance mechanisms (i.e. contract, interdependence, trust and communication) in the choice of effective conflict resolution strategies (CRS) that in turn facilitate buyer–supplier relationship (BSR) performance. Design/methodology/approach Using Web-survey, data are collected from 170 Finnish small- and medium-sized enterprises that have key relationships with suppliers. This study uses structural equation modeling to test the research framework and hypotheses of the study. Findings The results based on empirical evidence demonstrate how the firms’ choice of CRS depends on the governance mechanisms. The problem solving approach is the most preferable choice, while the legalistic approach remains the last resort influenced by different governance mechanisms. Interdependence and trust between firms drive them to compromise while resolving inter-organizational conflicts. The selected strategies by firms may also either reinforce or deteriorate relationship performance. Practical implications Supply chain managers should recognize the context in which these choices of CRS are made, as it guides them to anticipate their partner’s behavior as well as influences their strategy choice decisions when coping with conflicts. A trustworthy environment supports in providing a certain level of confidence while interdependency drives firms to compromise. The legalistic strategy can hurt the partner’s feelings and diminish relationship performance. Originality/value Conflicts in BSR have become inevitable, but the existing literature is missing evidence on how companies use CRS to enhance relationship performance. Hence, this study differs from those of earlier conflict studies, as it provides a more integrative perspective of buyer–supplier conflict resolution process. This study argues that relationship governance mechanisms can be connected to the choice of effective CRS when tensions arise. Moreover, by assessing the relationship between CRS and relationship performance, this study offers valuable insights to understand that effective strategies enable partners to mutually adapt constructive approaches that facilitate cooperative behavior and accommodate both parties’ interests and needs.

Conflict Resolution Strategies in the Transition to Market Economy

1997 ◽  
Vol 552 (1) ◽  
pp. 65-74 ◽  
Author(s):  
KRUM KRUMOV ◽  
SNEJANA ILIEVA ◽  
SONYA KARABELIOVA ◽  
LYUDMILA ALEXIEVA
Keyword(s):  
Conflict Resolution ◽  
Empirical Study ◽  
Market Economy ◽  
Organizational Hierarchy ◽  
Economic Sphere ◽  
Conflict Resolution Strategies ◽  
Resolution Strategies

One of the most typical characteristics of post-totalitarian societies is the expansion of conflict. In the transition from totalitarianism to democracy, conflict accompanies the changes in all social spheres: politics, economics, culture, personality, and so on. The most dramatic and difficult conflicts to overcome are the economic ones. The conflicts in the economic sphere always emerge, develop, and die away within a given organization. It is precisely the structure and characteristics of the organization that determine the dynamics and the development of the conflict, and it is again the organization that determines the resolution and disappearance of the conflict. The goal of our empirical study was to trace the dynamics of the conflicts within changing Bulgarian organizations, as well as to reveal their peculiarities depending on the gender, age, and position of the subjects in the organizational hierarchy. In addition, our task was to find out the ways in which the five basic strategies for conflict resolution are applied in developing organizations. The general conclusions of our study outline the ways for successfully coping with conflicts and effectively managing organizations in the transition from a centralized to a market economy.

Servant leadership and conflict resolution: a qualitative study

2016 ◽  
Vol 27 (4) ◽  
pp. 591-612 ◽  
Author(s):  
Ravinder Jit ◽  
Chandra Shekhar Sharma ◽  
Mona Kawatra
Keyword(s):  
Conflict Resolution ◽  
Qualitative Study ◽  
Conflict Management ◽  
Leadership Style ◽  
Interpretative Phenomenological Analysis ◽  
Management Strategies ◽  
Servant Leaders ◽  
Content Type ◽  
Conflict Resolution Strategies ◽  
Resolution Strategies

Purpose The purpose of the present study was to examine the choice of conflict management strategies made by servant leaders. Design/methodology/approach The present qualitative study uses the method of narrative enquiry within the framework of interpretative phenomenological analysis (Smith et al., 2009) to capture the life experiences as lived. Findings The study suggests that the servant leaders manifest conflict management styles which are more persuasive, humane and participative. Their chief strategies for resolving subordinate-subordinate conflict are initial diagnosis of the situation; leader’s intervention in facilitating an amicable solution; and impartiality of the leader while effecting resolution of conflict. Diagnosis of the conflict situation, self-restraint, patience, composure and humility of the servant leader have emerged as major leadership characteristics, as well as strategies for dealing with any provocative employee behavior. Practical implications Insight provided by this study into alternate strategies for conflict resolution will guide the academicians, working managers and trainers to understand and practice the process of managing conflict in a more humane way. Originality/value Despite the presence of a few studies linking leadership style with the choice of conflict resolution strategies, an important gap till now has been the absence of leaders’ personal account of their experiences, reflections and analysis in their choice of conflict resolution strategies. This study seeks to investigate the approach of servant leaders when they handle subordinate-subordinate and superior-subordinate conflict.

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