Learning the ropes: muddling through with Tim Wilson

2014 ◽  
Vol 7 (4) ◽  
pp. 726-733
Author(s):  
Thommie Burström
Keyword(s):  
Research Collaboration ◽  
Single Case ◽  
Research Process ◽  
Content Type ◽  
Junior Research ◽  
Senior Research ◽  
Collaboration Process ◽  
The Relationship

Purpose – It is common that junior researchers struggle in finding their own way of doing research. The purpose of this paper is therefore to use the theory of “Muddling through” in order to theorize about the junior vs senior researcher collaboration process. Design/methodology/approach – The theory of “Muddling through” is used in order to reflect on the qualities of shared collaboration between a junior and senior research colleague. Findings – The research process share the characteristics of policy making where goals many times are fuzzy, and the relationship between means to end is far from self-evident. The research process therefore demands from the senior colleague to act firm, fair and friendly in order to support and inspire junior research colleagues. Research limitations/implications – It is a personalized single case study; still it provides advice for both junior and senior research colleagues that are in the process of research collaboration. Practical implications – Junior colleagues need to have the courage of actively suggesting research topics to senior colleagues; they also need to actively reflect on the quality of their shared research collaboration process. Originality/value – The study provides the research community with a sensemaking example of coaching, inspiration and mentoring in the research collaboration process.

Relationship between organizational commitments and organizational citizenship behaviour in a sample of private banking employees

2015 ◽  
Vol 35 (1/2) ◽  
pp. 91-106 ◽  
Author(s):  
María Zayas-Ortiz ◽  
Ernesto Rosario ◽  
Eulalia Marquez ◽  
Pablo Colón Gruñeiro
Keyword(s):  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Civic Virtue ◽  
Measurement Instruments ◽  
Moral Commitment ◽  
Content Type ◽  
Private Banking ◽  
The Relationship

Purpose – The purpose of this paper is to investigate whether there was a relationship between commitment and the behaviour of organizational citizenship among bank employees. Design/methodology/approach – This paper is based on the outcomes of a doctoral dissertation, which was a case study combining a mix methodology. The results validated the conceptual model proposed by the researcher and answered the research questions. Measurement instruments used include the organizational citizenship scale and the organizational commitment scale, developed and validated by Rosario et al. (2004). Findings – The paper finds that there is a positive correlation between the organizational commitment and the indicators of organizational citizenship behaviour and civic virtue, courtesy and altruism dimensions shown by the employees. The dimensions of affective and moral commitment had the strongest correlation with the civic virtue dimension of organizational citizenship. Research limitations/implications – Sample consist only of private banking employees. Practical implications – The organizations should support the affective and moral commitment in their personnel in order to develop strong citizenship behaviour. Social implications – The organizational commitment with demonstrations of citizenship behaviour, civic virtue, and courtesy and altruism dimensions may impact the organization and the community creating a good base to improve the quality of life. Originality/value – This is the first attempt to study the relationship between organizational commitments and organizational citizenship behaviour in a sample of private banking employees in Puerto Rico.

Developing an effective renovation plan: the influence of data collection tools

2018 ◽  
Vol 36 (1) ◽  
pp. 63-76 ◽  
Author(s):  
Edoghogho Ogbeifun ◽  
Charles Mbohwa ◽  
Jan-Harm Christiaan Pretorius
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Single Case ◽  
Education Institution ◽  
Condition Index ◽  
Facilities Management ◽  
Content Type ◽  
History Of

Purpose All built facility begins to show signs of deterioration immediately after the facility is completed and put to use, thus necessitating routine maintenance. Increase in defects due to age, usage, and other factors, requires extensive maintenance activities known as renovation. The data used for a typical renovation plan can be collected using the condition assessment (CA) tool which depends on physical inspection of the defects or through a facility condition index which hinges on harnessing and analyzing the information in the operational history of the facility. The purpose of this paper is to examine the quality of a typical renovation plan using both tools. Design/methodology/approach The single case study of qualitative research was adopted. The data were collected through the principle of semi-structured questionnaire complemented with interviews and document analysis. The documents include periodic operational reports and a CA report used for planned renovation exercise of the Facilities Management (FM) Unit in a higher education institution in South Africa. Findings The findings revealed that although the FM Unit produces periodic reports, but there was no evidence of detailed analysis of the reports. Therefore, the programmed renovation exercises are based purely on the information from a CA. Research limitations/implications This research is a single site case study of qualitative research; the data collected are limited and not sufficient for generalization of the results. Furthermore, the lack of record of the analysis of the operational history in the periodic reports negatively affected the computation of facilities condition index (FCI). Thus it was not possible to demonstrate the strength of FCI over CA from empirical information. Originality/value The quality of a typical renovation plan is influenced by the tool used for data collection. Although the CA tool is commonly used, experience shows that the renovation exercise developed from such records is prone to many execution setbacks, such as frequent scope changes and the associated cost and time overruns. These setbacks can be minimized if the FCI is used as the tool for data collection.

scholarly journals The influence of IIoT on manufacturing network coordination

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Patricia Deflorin ◽  
Maike Scherrer ◽  
Katrin Schillo
Keyword(s):  
Single Case ◽  
Coordination Mechanism ◽  
Content Type ◽  
Business Units ◽  
Industrial Internet ◽  
Network Coordination ◽  
Group Interviews ◽  
Manufacturing Network ◽  
The Relationship

PurposeThe coordination of a manufacturing network is a challenging task and may be contingent upon the manufacturing environment. The purpose of this paper is to analyse how industrial Internet of Things (IIoT) and manufacturing network coordination relate.Design/methodology/approachBased on a single case study, the paper at hand provides insights on IIoT enablers and the relationship to manufacturing coordination mechanism. The data sample is based on 15 group interviews with overall eight employees from headquarters and business units.FindingsThe derived results show that the IIoT enablers (digital technologies, connectivity, data, capabilities and management) are highly related to the manufacturing network coordination mechanism. The results indicate that IIoT initiatives and manufacturing network coordination should be designed to support each other.Originality/valueThe implementation if IIoT initiatives is often analysed in isolation without considering the manufacturing network and more specifically the manufacturing network coordination mechanism. The results highlight how the implementation of IIoT initiatives may act as trigger to adapt formal manufacturing network coordination mechanism.

scholarly journals Fading away at work: “I could have left without saying anything” – performing talent management in a multinational organization

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nanna Gillberg ◽  
Ewa Wikström
Keyword(s):  
Older Workers ◽  
Single Case ◽  
Talent Management ◽  
Skilled Workers ◽  
Multinational Organization ◽  
Content Type ◽  
Younger Workers ◽  
The Relationship ◽  
Two Sides

PurposeThis study was undertaken in order to show how talent management (TM) was performed in practice in a multinational organization as well as how the TM practices affected both different groups of workers and the perception of talent within the organization.Design/methodology/approachPerforming talent management was reassessed in the relationship between TM practices, view and identification of talent, attributed positioning and self-positioning of older and younger workers; retrieved from an exploratory single case study in a multinational organization, based on interviews.FindingsThe findings illustrate that despite the struggling to fill key positions with skilled workers, the studied organization adopted approaches to TM that excluded older workers' talent. First, central to performing TM was how talent was viewed and identified, and second, two types of positioning acts were important: the organizations (re)producing of talent management through attributive positioning acts on older/younger workers and older workers' self-positioning of their own talent. The two sides of performing talent management were complex and intertwined resulting in an age-based devaluation of talent at work.Practical implicationsThe study points to important issues in designing and performing TM that may be useful to HR and managers as a point of departure in the development of more inclusive approaches to TM.Originality/valueThe concept “performing talent management” was developed as an intertwined relationship between on-going positioning acts and (re)production of status, talent and age at work; recognizing preferences of what was viewed and identified as valued talent as main drivers made it possible to develop an understanding of exclusion and inclusion mechanisms in performing TM.

ISPO business model innovation: redefining the relationship between exhibition organizers and their customers

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Linyan Liu ◽  
Yilei Wang
Keyword(s):  
Business Model ◽  
Single Case ◽  
Business Model Innovation ◽  
Internet Technology ◽  
The Internet ◽  
Content Type ◽  
Starting Point ◽  
The Impact ◽  
The Relationship

Purpose This paper aims to take International SPOrt (ISPO) as a typical case to study how exhibition organizers can reshape their relationship with users through business model innovation to answer the question that how enterprises can help the exhibition industry to upgrade and develop through business model innovation in the internet environment. Design/methodology/approach Faced with the development of internet technology, the impact of online platforms, the relationship between exhibition organizers and their customers are facing unprecedented challenges. On the basis of the literature review, this study analyzed the innovation of exhibitors’ business model from three modules: value proposition, revenue logic and cost base and how to reshape their interaction with users through innovation. This study systematically analyzed the innovation of the ISPO business model and the process of reshaping its relationship with users and dynamic interaction with a single case study method. Findings The main conclusions are as follows: the starting point of reshaping the relationship between exhibition organizer and users in the internet era is to re-understand the needs of customers, the key point of reshaping the relationship is to further cultivate the industrial value and the sustainability of the relationship lies in the customer life cycle management. Originality/value From the perspective of exhibition organizers filling the gap of case study in the field of the exhibition. In the area of the exhibition, previous studies rarely started from the perspective of exhibition organizers, but, this paper discusses the interaction between exhibition organizers, exhibitors and visitors from this perspective in this study.

scholarly journals Leveraging intellectual capital in developing countries: evidence from Kenya

2018 ◽  
Vol 19 (3) ◽  
pp. 562-580 ◽  
Author(s):  
Silvia Ferramosca ◽  
Alessandro Ghio
Keyword(s):  
Developing Countries ◽  
Mixed Methods ◽  
Intellectual Capital ◽  
Single Case ◽  
Local Level ◽  
Content Type ◽  
Positive Effects ◽  
High Degree ◽  
The Relationship

Purpose The purpose of this paper is to explore how organization’s resources and community aspects shape intellectual capital (IC) performance in developing countries. In fact, it is still unclear to what level organizational aggregation can influence forms of IC performance in the simultaneous presence of strong traditional legacy and eagerness for development. Design/methodology/approach The study is based on a project of aggregation of artists in Kenya. It uses a mixed methods approach. Findings The analysis first documents that multiple capital resources, i.e., human, social, and organizational contribute to improve IC performance. Social and organizational resources have the largest positive effects. This study then supports the importance of community aspects in fostering IC performance. In this light, it appears to facilitate knowledge interaction and interrelationship networks rather than accentuate possible pre-existing groups’ rivalry. Research limitations/implications The results are inferred from a single case study, and so the reader is given the caveat that the results cannot be easily generalized. The evidence gathered can represent a useful ground on which to build future studies comparing different legal, social, cultural, and economic contexts. Practical implications This study gathers insights on how organization’s resources can lead to IC performance in developing countries and in a setting characterized by a high degree of institutional complexity. It also addresses the call for more research on programs implemented at local level to leverage IC and to valorize traditional knowledge in a sustainable and concrete way. Originality/value Evidence on IC in developing countries is still scant, besides their potential for growth. This study attempts to address this gap. Moreover, it pays attention to the context by analyzing the community aspects. Finally, the use of mixed methods further validates previous evidence on the relationship between organization’s resources and IC performance.

scholarly journals Fun, inspiration and discovery: from momentary experiences to overall evaluations

2017 ◽  
Vol 29 (7) ◽  
pp. 1937-1955 ◽  
Author(s):  
Wei Liu ◽  
Beverley Sparks ◽  
Alexandra Coghlan
Keyword(s):  
Mixed Methods ◽  
Single Case ◽  
Customer Experience ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Key Variables ◽  
The Relationship ◽  
Method Approach ◽  
Practical Implications

Purpose This paper aims to use a concurrent mixed method approach to explore the key variables that can influence customer experience at a food and wine event. Design/methodology/approach A concurrent mixed methods approach, using a participant-generated image (PGI) method, together with a recall survey, provided images with associated narratives, descriptive statistics, correlations and hierarchical multiple regression analysis to explore how attendees appraise their experiences based on their goals and the link between experience appraisals and overall evaluations. Findings Through the PGI method (N = 25), the authors determined that customer experience at the event could be viewed as a hierarchical model, comprising a fundamental sensory experience together with three higher-order customer experience components (fun, discovery and inspiration). A separate concurrent recall study (N = 598) demonstrated the relationship between the same four customer experience components and overall satisfaction as well as recommendation and repeat visitation. Practical implications The results suggest that to promote positive customer experiences, along with the product of the event itself, event managers should focus on activity programs that are fun, inspirational and novel, as well as sensory. Originality/value This study focuses on a single case study of an event to examine and extend our understanding of customer experience. The use of a concurrent mixed methods approach provides us with different types of data from two separate samples of participants. By integrating data from each study the authors are able to build a conceptual model of the salient dimensions of customer experience and then quantitatively analyze how these salient dimensions are related to outcome variables.

scholarly journals Cultural memory and the heritagisation of a music consumption community

2017 ◽  
Vol 7 (2) ◽  
pp. 174-190 ◽  
Author(s):  
Daragh O’Reilly ◽  
Kathy Doherty ◽  
Elizabeth Carnegie ◽  
Gretchen Larsen
Keyword(s):  
Cultural Memory ◽  
Single Case ◽  
Content Type ◽  
Music Consumption ◽  
Interpretive Inquiry ◽  
Consumption Community ◽  
The Relationship ◽  
Practical Implications

Purpose The purpose of this paper is to explore how music consumption communities remember their past. Specifically, the paper reports on the role of heritage in constructing the cultural memory of a consumption community and on the implications for its identity and membership. Design/methodology/approach Drawing upon insights from theories of cultural memory, heritage, and collective consumption, this interpretive inquiry makes use of interview, documentary, and artefactual analysis, as well as visual and observational data, to analyse an exhibition of the community’s popular music heritage entitled One Family – One Tribe: The Art & Artefacts of New Model Army. Findings The analysis shows how the community creates a sense of its own past and reflects this in memories, imagination, and the creative work of the band. Research limitations/implications This is a single case study, but one whose exploratory character provides fruitful insights into the relationship between cultural memory, imagination, heritage, and consumption communities. Practical implications The paper shows how consumption communities can do the work of social remembering and re-imagining of their own past, thus strengthening their identity through time. Social implications The study shows clearly how a consumption community can engage, through memory and imagination, with its own past, and indeed the past in general, and can draw upon material and other resources to heritagise its own particular sense of community and help to strengthen its identity and membership. Originality/value The paper offers a theoretical framework for the process by which music consumption communities construct their own past, and shows how theories of cultural memory and heritage can help to understand this important process. It also illustrates the importance of imagination, as well as memory, in this process.

scholarly journals Repatriation and (perceived) organisational support (POS)

2017 ◽  
Vol 5 (1) ◽  
pp. 60-77 ◽  
Author(s):  
Liza Howe-Walsh ◽  
Nicole Torka
Keyword(s):  
Single Case ◽  
Third Party ◽  
Line Managers ◽  
Content Type ◽  
Organisational Support ◽  
Perceived Organisational Support ◽  
Hr Managers

Purpose The purpose of this paper is to explore the role of and interaction between (potential) repatriation supporters to develop understanding of how this affects the repatriate experience. Design/methodology/approach A (single) case study strategy was employed, using a multiple stakeholder approach, involving 21 in-depth interviews in a large UK-based institution with repatriates, home and host HR managers, international human resource (IHR) practitioners and line managers from both home and host locations. Findings Although line managers, senior managers, family members and third party providers (e.g. relocation agencies, tax advisors) are important for repatriation support, the case study evidence highlights that HR professionals are mainly responsible for the quality of the support delivered by other repatriation supporters. Inadequate support from the headquarters IHR department caused by a lack and unclear information about repatriation procedures and related responsibilities results in insufficient support for home and host HR managers. This negatively impacts repatriates line managers (perceptions of) HR support. Weaknesses in the support chain (headquarter IHR, home and host HR and line managers) are responsible for repatriates (perceived) limited or non-support. Research limitations/implications The small size of our sample, the single case study design and the method precludes generalisation of the findings. However, the authors’ “look inside” increased the understanding of repatriation support and in particular the support quality. By linking this information to the knowledge of previous studies on organisational support and the devolution of human resource management, the authors are able to identify several topics future studies in the field of repatriation management. Practical implications IHRM policies have to reflect the role of multiple stakeholders including home and host line managers and HR professionals as well as third party providers and assign clear lines of responsibility to provide a transparent and consistent experience. Repatriates family has to be acknowledged as a stakeholder that has a major influence on repatriation success and failure. Excluding partners and children issues from international career policies has to be considered as a serious HR shortcoming. Second, ensuring timely information regarding return positions. Providing debriefing interviews upon repatriation can help to identify future roles within the organisation. Equally important is exit interviews to explore whether the person has completed an assignment within the previous 24 months and whether this experience has contributed to their decision to leave the organisation. Opportunities to ensure repatriates are being considered for positions as part of the talent pool is crucial. Finally, the authors emphasise the need to acknowledge that third party vendors are part of the repatriation process and must be considered in terms of (perceived) organisational support. Originality/value This is one of the first studies that highlights the role and interaction of (potential) repatriation supporters. Specifically, this study contributes to addressing three knowledge gaps: it identifies a lack of communication among HR professionals and between them and line managers as a potential source of insufficient organisational support; the findings highlight HR professionals responsibility for supporting line managers and other repatriation supporters in operational repatriation management; and finally, the results support the assumption that HR professionals and line managers own (non-)experience with working abroad might affect the quality of support policies and practices for repatriates.

Building capable environments using practice leadership

2021 ◽  
Vol 26 (1) ◽  
pp. 1-8
Author(s):  
Linda Hume ◽  
Nadia Khan ◽  
Martin Reilly
Keyword(s):  
Single Case ◽  
Care Staff ◽  
Challenging Behaviour ◽  
Positive Interaction ◽  
Support Design ◽  
Staff Support ◽  
Content Type ◽  
The Individual

Purpose The purpose of this paper is to outline the development and piloting of a training intervention for social care staff that uses a capable environments framework to improve the quality of staff support. Design/methodology/approach A single case study was used to evaluate changes in the quality of staff support and in levels of engagement and challenging behaviour for one of the individuals supported. Findings The case study demonstrates the usefulness of the capable environments framework as a model for training and development of support planning. Staff provided more positive interaction and support to the individual, who displayed increased participation in activities and reductions in the occurrence and episodic severity of challenging behaviour. Originality/value Capable environments is a systematic, theoretically-driven approach, which is focussed on the quality of support design and provision for people with intellectual disability. The use of such a framework as an intervention assists staff in the provision of effective personalised supports, a foundation for positive behaviour support.

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