Use of e-government services: the role of trust

2015 ◽  
Vol 10 (4) ◽  
pp. 622-633 ◽  
Author(s):  
Mercy Mpinganjira
Keyword(s):  
African Countries ◽  
Content Type ◽  
The Public ◽  
Government Services ◽  
Two Factors ◽  
Online Channel ◽  
Depth Interviews ◽  
Practical Implications ◽  
Structured Questionnaire

Purpose – The purpose of this paper is to investigate the role of trust in understanding usage of e-government services in South Africa. Of interest are services that involve two way interactions between citizens and government. Design/methodology/approach – Qualitative and quantitative data were collected from members of the public using in-depth interviews and a structured questionnaire, respectively. Findings – The findings show that trust in internet and in government as a provider of e-services are important factors that differentiates users and non-users of e-government services. The two factors are also significantly related to willingness to start using e-government services. Trust in e-service provider unlike trust in internet was however found to be a stronger differentiator of users and non-users and to have a stronger relationship with willingness to start using e-government services. Practical implications – Efforts aimed at promoting use of e-government services need to be based on a good understanding of factors that impact on citizens’ decisions in this regard. Such efforts need to include activities targeted at improving people’s trust in government’s ability to provide reliable and secure e-services. Originality/value – While provision of government services using the online channel is a growing phenomenon in most African countries, not much research has been done into what governments should focus on in order to entice more citizens to take up this channel. This study contributes to addressing this gap.

Mandated CSR and mode of implementation: the Indian context

2018 ◽  
Vol 14 (4) ◽  
pp. 701-718 ◽  
Author(s):  
Varun Elembilassery ◽  
L. Gurunathan
Keyword(s):  
Qualitative Data ◽  
Anglo Saxon ◽  
Content Type ◽  
Indian Context ◽  
Pertinent Question ◽  
Corporate Social ◽  
Depth Interviews ◽  
Practical Implications ◽  
Structured Questionnaire

PurposeAn exploration of the global corporate social responsibility (CSR) literature unveils the inadequate focus on two aspects. First, CSR in the context of non-Anglo–Saxon countries and second the pertinent question of “How CSR”. The purpose of this study is to theoretically explore the available CSR literature and empirically assess the CSR implementation in India.Design/methodology/approachThis study offers insights into the mode of CSR implementation in India deriving from an analysis of qualitative data, obtained through in-depth interviews using semi-structured questionnaire with functional leaders of nine Indian Firms.FindingsObservations are made on the different mode of implementation and role of professionals in each mode. The various factors determining the objective of each implementation mode are identified and the rationale behind adopting different mode of CSR implementation is explored.Research limitations/implicationsThis study makes five propositions on the rationale and the characteristics of the two predominant CSR implementation modes. Suggestions are also made for further research on corporate (CSR) foundations in India.Practical implicationsBusiness firms can decide on a suitable mode of CSR implementation based on the preeminence they attach to various factors discussed in the study. The need and importance of focusing on CSR competence in teams is highlighted.Originality/valueThis study attempts to fill the gap in literature pertaining to mode of CSR implementation. This study also contributes to the understanding of the Indian context of CSR.

scholarly journals Renegotiating power in adult safeguarding: the role of advocacy

2017 ◽  
Vol 19 (2) ◽  
pp. 78-91 ◽  
Author(s):  
Sarah P. Lonbay ◽  
Toby Brandon
Keyword(s):  
Older People ◽  
Social Workers ◽  
Design Methodology ◽  
Content Type ◽  
North East ◽  
Critical Realist ◽  
Research Findings ◽  
Depth Interviews ◽  
Practical Implications

Purpose The increased involvement of adults at risk in the safeguarding process has become a prominent issue within English safeguarding policy. However, there is evidence to suggest that actual levels of involvement are still low. The purpose of this paper is to present findings from a PhD study in relation to the benefits of advocacy in supporting this involvement in adult safeguarding for older people. Design/methodology/approach Participants in the study included advocates and social workers who had experience of working with older people through the safeguarding process within two North East England local authorities. A critical realist approach through in-depth interviews was taken with all the participants. Findings The research findings in relation to the benefits of advocacy in supporting older people going through safeguarding processes are reported. The practical limitations and factors which help and hinder advocacy support within the process are also considered. The theoretical implications for power, empowerment, and advocacy are also explored. Research limitations/implications A key limitation of this research is that it did not include older people who had been through safeguarding amongst the participants. Practical implications Key implications for practice and policy are discussed. Originality/value The paper provides an overview and critique of empowerment in adult safeguarding and the role that advocates play in promoting this key principle.

“We are not phobic but selective”: the older generation’s attitude towards using technology in workplace communications

2014 ◽  
Vol 28 (4) ◽  
pp. 18-20
Author(s):  
Vibhav Singh
Keyword(s):  
Oil And Gas ◽  
Human Resource Managers ◽  
Content Type ◽  
Adequate Knowledge ◽  
Indian Context ◽  
Use Of Technology ◽  
Resource Managers ◽  
Depth Interviews ◽  
Practical Implications

Purpose – The purpose of this paper is to study and understand the older generation’s attitude toward use of technology for workplace communications. Design/methodology/approach – In-depth interviews were conducted with the older generation employees of an Indian Oil and Gas Public Sector Undertakings. Data gathered from the interviews were then analyzed to draw broad themes. Findings – Although the older generation is aware of the importance of technology and has adequate knowledge of its use, they are reluctant to use it. The reluctance is not on account of techno-phobia; it is more in the nature of approach-avoidance. Research limitations/implications – Organizations and human resource managers should focus on addressing the mental block of the older generation regarding the use of technology. Practical implications – Reverse mentoring and formation of cross-generational teams can be used to alter older generation’s selective mindset in relation to technology. Originality/value – This paper discusses the role of technology in intergenerational communication in the Indian context.

Structure and analyze the football value chain in Brazil

2019 ◽  
Vol 20 (2) ◽  
pp. 258-275
Author(s):  
Rosiane Serrano ◽  
Daniel Pacheco Lacerda ◽  
Ricardo Augusto Cassel ◽  
Aline Dresch ◽  
Maria Isabel Wolf Motta Morandi
Keyword(s):  
Value Chain ◽  
Design Methodology ◽  
Raw Material ◽  
Added Value ◽  
Content Type ◽  
Linear Approach ◽  
Managerial Implications ◽  
Depth Interviews ◽  
Practical Implications ◽  
Structured Questionnaire

Purpose Football is deployed into various segments and consists of a complex value chain, with interrelationships and circularities. It is relevant in various segments and therefore it is important to understand the structure. Thus, the purpose of this paper is to present a model of a football value chain and the managerial implications inherent to this chain. Design/methodology/approach This research used a field study as its methodology, developing a semi-structured questionnaire containing open-ended questions about the representativeness of the football value chain. In-depth interviews with specialists in football were performed to collect data. Findings The results of the interviews indicated that the theoretical model is representative. Furthermore, through validation, the relevance and representativeness of the football value chain was shown, as well as its interrelationships with the other commodity and service segments. In addition, it was found that this segment is relevant and influential in the national and international market, and can be considered a factor of economic and social development. Research limitations/implications This paper provides a view of the actors who make up the football value chain, and also supplies a complementary view to the models of chains presented in the theoretical review, enabling the provision of evidence on the axis with greater added value as a new step. The limitation of this research involves the context approached, because as identified throughout the investigation, this context is complex and dynamic. In this way, the linear approach used to construct this chain led to a reduced view of reality and of present relationships. Practical implications The model shows the presence of the main actors and the structure for the transformation of raw material into a final product, and is useful to understand the existing relationships and the layers of added value. Social implications The evaluation of the conceptual model of football value chain confirms that this is a professionalized chain, which generates a significant number of direct and indirect jobs. Originality/value The authors propose a model of a football value chain which is complementary to the theoretical review developed, exposing a linkage of the players present in this chain and at what stage they are present, and supplies the managerial implications inherent to this.

Dining in the sharing economy: a comparison of private social dining and restaurants

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pearl M.C. Lin
Keyword(s):  
Hong Kong ◽  
Online Survey ◽  
Sharing Economy ◽  
Research Focus ◽  
Content Type ◽  
Mediating Role ◽  
Experiential Consumption ◽  
Depth Interviews ◽  
Practical Implications

Purpose In view of the intense competition between businesses in the sharing economy and the conventional hospitality industry, this study aims to compare consumers’ private social dining and restaurant dining experiences. Design/methodology/approach In-depth interviews with 29 private social diners were conducted to yield 10 dining experiential domains, which were then validated using online survey data from 840 diners across four sample groups – local (Hong Kong) private social diners, local (Hong Kong) restaurant diners, overseas private social diners and overseas restaurant diners – to empirically examine a mechanism through which the dining experience influences diners’ psychological and behavioral responses. Findings The significant differences emerged among the four sample groups in their evaluations of dining experiences. The mediating role of memorability appeared weaker in overseas settings than in local settings. Practical implications The findings suggest restaurateurs be creative and open-minded in designing dining experiences that go beyond food-related satisfaction. Destination marketers should also find the findings insightful because they can diversify their catering offerings by differentiating private social dining with conventional restaurants. Originality/value The study presents a novel angle on experiential consumption in the sharing economy to focus on food-sharing activities, which is thought to complement the currently skewed research focus in the sharing economy. A theoretically driven mechanism was also validated to explain the experiential differences between conventional restaurants and private social dining.

Fighting, winning, promotions, and attendance in the ECHL

2015 ◽  
Vol 5 (2) ◽  
pp. 139-156 ◽  
Author(s):  
Rodney J. Paul ◽  
Andrew P. Weinbach ◽  
Daniel Robbins
Keyword(s):  
Regression Model ◽  
Statistical Significance ◽  
Professional Sports ◽  
Content Type ◽  
The Public ◽  
Minor League ◽  
Independent Variable ◽  
Entertainment Value ◽  
Practical Implications

Purpose – The purpose of this paper is to investigate the role of fighting (in addition to other variables) as it relates to attendance at minor league hockey games (ECHL). Design/methodology/approach – Building upon previous research on hockey attendance, a regression model is specified with attendance as the dependent variable and fighting (measured as a running average of fights-per-game) as an independent variable. The sign and statistical significance of fighting is tested through the regression model. Findings – Despite recent tragedies in the hockey world and public outcries against fighting, fighting is found to have a positive and significant effect on attendance at ECHL games. Practical implications – Findings suggest that if fighting is removed from hockey in North America that teams will suffer attendance wise and it will hurt the overall profitability of teams and leagues. Teams in the ECHL that do not fight often may wish to have more “enforcers” on the team which would increase the number of fights and increase attendance. Social implications – Despite calls for its outright ban, fighting is popular with hockey fans. Even in a world where many game-day promotions are aimed at families, fighting appears to have a place in the game and is a desired attribute of this sport in terms of its entertainment value to fans. Originality/value – First study of the ECHL (AA-equivalent minor league for professional hockey) on a game-by-game basis. This paper examines the role of fighting and violence in the world of professional sports. The regression model also includes highly detailed data on game day promotions used by all of the teams. The value of the paper lies in the public debate about fighting in hockey. The findings and implications of this paper are also of value to team and league management as it relates to fighting in hockey.

On the drivers of BNDES credit to Brazilian state governments

2019 ◽  
Vol 11 (2) ◽  
pp. 283-302
Author(s):  
Paulo Rogério Faustino Matos ◽  
Jaime de Jesus Filho
Keyword(s):  
Design Methodology ◽  
State Governments ◽  
Content Type ◽  
The Public ◽  
Brazilian State ◽  
National Economic ◽  
Decision Making Processes ◽  
The Impact ◽  
Practical Implications

Purpose This paper aims to address the discussion on the credit disbursement of US$28.6bn from Brazilian National Economic and Social Development Bank (BNDES) to Brazilian state governments during the period from 2009 to 2014. They try to identify the main drivers of the credit allocation in both cross state and time. Design/methodology/approach The authors use a dynamic balanced panel to estimate the role of technical and socioeconomic variables. Findings The results suggest that the states’ need for financing via BNDES exhibits neither inertial nor explosive behavior. The authors find an efficiency elasticity of this resource of 0.20. In addition, the impact of a positive change in the state fiscal status leads to an increase of 2.5 per cent in the indebtedness capacity. Finally, they find that wealthier states are more successful in demanding credit from BNDES. Practical implications This analysis of resource allocation is useful for modeling the determinants of international financial institutions as central planners. The authors also invite researchers to discuss the decision-making processes that characterize the federative pact in Brazil. Originality/value Although a burgeoning body of literature has examined the role of BNDES as a creditor institution for firms, its relationship with the public sector, in special subnational governments, has been rarely studied.

Unbanked to banked: reintermediation role of banks in e-government services for financial inclusion in an Indian context

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jessy Nair ◽  
Mohith Kumar Jain
Keyword(s):  
Rural Areas ◽  
Financial Inclusion ◽  
Exploratory Research ◽  
Structured Interviews ◽  
Content Type ◽  
Government Services ◽  
Study Approach ◽  
Depth Interviews

Purpose The purpose of this study is twofold: first, to develop a framework to implement electronic delivery systems for connecting federal government with rural citizens using banking infrastructure as a reintermediation platform; and second, to understand the challenges faced by banks in reintermediation for financial inclusion (FI). Design/methodology/approach This exploratory research adopts case study method to gain insights of the challenges faced by banks in e-government services for FI. In-depth structured interviews are conducted with key respondents: branch managers heading banks in rural areas. Findings Preliminary results based on in-depth interviews with branch managers of banks suggest that banks leverage facilitators called Bank Mitras (BM) (friends from bank as per the local language) to disseminate services offered by the banks to rural customers at each village. However, a key challenge faced by banks is the increased dependency on bank employees to complete the process of e-government transactions by the beneficiaries because of trust factor. Research limitations/implications This exploratory research builds on the case study approach using in-depth interviews with the branch managers of five banks as key respondents to develop the preliminary research framework for FI. Practical implications Policymakers can design banking systems to enhance transparency by implementing technologies and decentralizing routine transactions to citizens by enhancing the role of facilitators (BM). Social implications FI aims to reach out and empower citizens with banking facilities for disbursing e-government services. This process needs to be refined for the rural population of India to understand and better use the e-government services and schemes. Originality/value Insights from in-depth interviews with key respondents of the banks were collated and augmented with literature to enhance the rigor of the exploratory research.

scholarly journals The use of internships to foster employability, enterprise and entrepreneurship in the IT sector

2014 ◽  
Vol 21 (4) ◽  
pp. 653-667 ◽  
Author(s):  
Laura Galloway ◽  
Abigail Marks ◽  
Shiona Chillas
Keyword(s):  
Design Methodology ◽  
Career Readiness ◽  
Employability Skills ◽  
Content Type ◽  
Global Industry ◽  
Self Employment ◽  
Real World Learning ◽  
Depth Interviews ◽  
Practical Implications

Purpose – The purpose of this paper is to report a study of the role of internships for IT students and for the IT sector. The contribution of internships for career-readiness, and for the development of existing IT organisations and the creation of new ones is explored. Design/methodology/approach – Surveys of interns and managers from host firms were conduced, followed by in-depth interviews with six interns and five organisations. Findings – Internships are useful for increasing enterprise and employability skills and commercial awareness for IT students. IT organisations also benefit in that internships are used to recruit fresh talent. Findings regarding entrepreneurship were disappointing, with little reportage of ambitions to create new firms, nor awareness of the high likelihood of self-employed contractual work in the sector. Research limitations/implications – Implications for research include that self-employment and business ownership are not always “successful” entrepreneurial outcomes born of agency. This requires further study. Practical implications – Development of opportunities for experiential, real-world learning for IT students is implied, as is increased educational focus on employability and enterprise skills to best advantage students for the realities of employment in IT. There is a strong suggestion that much more needs to be done in terms of encouraging entrepreneurship. Originality/value – The paper reports the potentials of internships to interns and to organisations, and through combining these perspectives, provides comment on the utility of internships for the IT sector as a competitive, opportunity-rich global industry.

Co-creating luxury brands in an emerging market

2016 ◽  
Vol 19 (4) ◽  
pp. 395-415 ◽  
Author(s):  
Beate Elizabeth Stiehler
Keyword(s):  
South African ◽  
Meaning Making ◽  
Emerging Market ◽  
Luxury Brands ◽  
Content Type ◽  
Brand Knowledge ◽  
Segmentation Approach ◽  
Depth Interviews ◽  
Practical Implications

Purpose The purpose of this paper is to explore consumer meaning-making and brand co-creation and the role of brand value and the consumption context of luxury goods in the emerging South African market. Design/methodology/approach An extant segmentation approach that classifies luxury brand consumers into four different segments was used to guide the identification of a total of 16 luxury consumers with whom in-depth interviews were conducted. Findings The findings identify differences between four consumer segments’ levels of brand knowledge and indicate how these differing levels produce interesting meanings assigned to luxury brands which in turn co-create the brands. A framework is also proposed that maps each of the four luxury segments according to the value they derive from luxury brands and the context in which luxury consumption holds the most meaning for each segment. Practical implications Managerial recommendations concerning the implications of consumers assigning meaning and value to luxury brands and recommendations pertaining to the managing and positioning of luxury brands to each of the four luxury segments in this market are proposed. Originality/value The study provides interesting insights with regards to how consumers assign meaning and value to luxury brands in the emerging South African market. The proposed framework also uniquely demonstrates underlying behaviours within each of the four luxury segments and contributes to a better understanding of how and why these segments consume luxury brands.

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