Public value of e-government services through emerging technologies

2019 ◽  
Vol 32 (5) ◽  
pp. 530-545 ◽  
Author(s):  
David Valle-Cruz
Keyword(s):  
Developing Country ◽  
Data Privacy ◽  
Emerging Technologies ◽  
Open Data ◽  
Public Information ◽  
Data Access ◽  
Public Value ◽  
Content Type ◽  
Information Transparency ◽  
Government Services

Purpose The purpose of this paper is to identify the factors that generate public value in e-government services through emerging technologies and to answer the following question: Which are the factors that generate public value, in the e-government services, through emerging technologies? Design/methodology/approach Based on a multivariate linear regression model, the author tests the public value of e-government services through emerging technologies in the metropolitan area of the Toluca Valley. Five factors are evaluated to understand public value: anti-corruption strategies, access to public information, transparency platforms, social media and service kiosks. Findings Smart strategies and technologies must be guided by the generation of public value through anti-corruption strategies, open data, access to information and data privacy. The efforts of governments should focus on avoiding corruption, making government transparent, opening data and correct handling of information privacy. Technology is an important mechanism to boost public value generation. Research limitations/implications Mexico is a developing country, and there are very few emerging technologies implemented in e-Government. Practical implications The results are important to identify good practices for the generation of public value in the e-Government area. Originality/value The study of emerging technologies is a new area in government, and this paper studies the generation of public value through emerging technologies in a developing country.

scholarly journals Balancing control, usability and visibility of linked open government data to create public value

2019 ◽  
Vol 32 (5) ◽  
pp. 451-466 ◽  
Author(s):  
Benedikt Simon Hitz-Gamper ◽  
Oliver Neumann ◽  
Matthias Stürmer
Keyword(s):  
Linked Data ◽  
Open Data ◽  
Knowledge Bases ◽  
Open Government ◽  
Public Value ◽  
Content Type ◽  
Triple Store ◽  
Open Government Data ◽  
Government Data ◽  
Governance Modes

Purpose Linked data is a technical standard to structure complex information and relate independent sets of data. Recently, governments have started to use this technology for bridging separated data “(silos)” by launching linked open government data (LOGD) portals. The purpose of this paper is to explore the role of LOGD as a smart technology and strategy to create public value. This is achieved by enhancing the usability and visibility of open data provided by public organizations. Design/methodology/approach In this study, three different LOGD governance modes are deduced: public agencies could release linked data via a dedicated triple store, via a shared triple store or via an open knowledge base. Each of these modes has different effects on usability and visibility of open data. Selected case studies illustrate the actual use of these three governance modes. Findings According to this study, LOGD governance modes present a trade-off between retaining control over governmental data and potentially gaining public value by the increased use of open data by citizens. Originality/value This study provides recommendations for public sector organizations for the development of their data publishing strategy to balance control, usability and visibility considering also the growing popularity of open knowledge bases such as Wikidata.

Public Information Directive (PSI) implementation in two Swedish municipalities

2018 ◽  
Vol 28 (1) ◽  
pp. 2-17 ◽  
Author(s):  
Proscovia Svärd
Keyword(s):  
Information Security ◽  
Information Management ◽  
General Public ◽  
Open Data ◽  
Public Information ◽  
Implementation Process ◽  
Raw Material ◽  
Government Information ◽  
Content Type ◽  
Government Development

Purpose This paper examines the implementation of the Public Sector Information (PSI) directive in two Swedish municipalities amidst a changing information management landscape impacted by e-government development. Government information is currently looked upon as a “gold mine” and “raw material” to be explored by interested parties. The PSI directive grants European citizens a right to access government information flows (PSI) in order to develop new electronic services. The Swedish government implemented its PSI directive in July 2010. Swedish municipalities have to embrace the directive and make the PSI available to the general public. The literature review highlighted a number of critical issues that should be addressed if PSI initiatives are to succeed. This study revealed that the two municipalities had different resource capacities, and the levels of e-government development varied. This meant that the implementation of the PSI directive also varied. The bigger municipality with a bigger budget had implemented the PSI directive and was publishing data sets on its website, while the smaller municipality with a smaller budget only published a few documents. This paper, therefore, argues that the municipalities should have the same capacity if the PSI is to be a democratic endeavor to serve all citizens. Good quality PSI will also require the municipalities to embrace a records and information continua thinking, which highlights the necessity to proactively and holistically manage the information for pluralization in different contexts. Design/methodology/approach This paper builds on interviews that were conducted with four municipal officers. The number of respondents is quite small because the focus was specifically on people who were responsible for the implementation of the PSI directive in the municipalities. The respondents were identified through their fellow colleagues and they also recommended each other. Pickard refers to this kind of approach as a snow-bowling approach. Through interviews and observation, one participant advises on issues that need further inquiry and, hence, directs the researcher to another person who might offer more answers. A general interview guide approach was used to solicit answers to issues such as the implementation of the PSI directive, guidelines for PSI publication, if terms such as big data and open data were being used in the municipalities, if the municipalities had an information governance plan and how it was understood, if the information systems were well aligned to meet with the requirements of the PSI directive, how e-government development affected information management and information security and if the municipalities had information security guidelines. Findings The Swedish government requires its administrations to engage in e-government development. This development has led to increased amounts of information that the municipalities have to effectively manage and make available to the general public. However, the municipalities operate under different conditions. Municipalities that are financially stronger are better placed to invest in measures that will lead to better quality PSI. All municipalities are, however, expected to implement the PSI directive. The two municipalities that were the subjects of this study had different information management environments and the capacity to invest in information management systems that would facilitate the management of their information resources. The budgetary constraints faced by smaller municipalities might impact the implementation of the PSI directive and, hence, hinder the publication of the PSI. e-Government is meant to be an inclusive project, and the PSI is meant for all citizens with innovative ideas. There is a risk that citizens who belong to poorer municipalities might not be equally privileged compared to those living in resourceful municipalities. This poses a democratic challenge that should concern all people interested in an open and inclusive society. Originality/value Little research has so far been published on the implementation process of the PSI directive. The discourses that have started to emerge discuss the challenges of open data without paying much attention to the creation, capture and the management aspects of the PSI. The originality of this paper, therefore, lies in the application of the records and information continua thinking, which highlights dimensions that enhance information management and the democratic challenges that will be caused by the data divide, as municipalities have different capabilities when it comes to the publication of the PSI.

scholarly journals Disaster Risk Reduction Regime in Japan: An Analysis in the Perspective of Open Data, Open Governance

2021 ◽  
Vol 14 (1) ◽  
pp. 19
Author(s):  
Sakiko Kanbara ◽  
Rajib Shaw
Keyword(s):  
Community Engagement ◽  
Risk Reduction ◽  
Data Privacy ◽  
Disaster Risk Reduction ◽  
Emerging Technologies ◽  
Spatial Information ◽  
Open Data ◽  
Disaster Risk ◽  
Data Movement ◽  
Governance Systems

This paper addresses open data, open governance, and disruptive/emerging technologies from the perspectives of disaster risk reduction (DRR). With an in-depth literature review of open governance, the paper identifies five principles for open data adopted in the disaster risk reduction field: (1) open by default, (2) accessible, licensed and documented, (3) co-created, (4) locally owned, and (5) communicated in ways that meet the needs of diverse users. The paper also analyzes the evolution of emerging technologies and their application in Japan. The four-phased evolution in the disaster risk reduction is mentioned as DRR 1.0 (Isewan typhoon, 1959), DRR 2.0 (the Great Hanshin Awaji Earthquake, 1995), DRR 3.0 (the Great East Japan Earthquake and Tsunami: GEJE, 2011) and DRR 4.0 (post GEJE). After the GEJE of 2011, different initiatives have emerged in open data, as well as collaboration/partnership with tech firms for emerging technologies in DRR. This paper analyzes the lessons from the July 2021 landslide in Atami, and draws some lessons based on the above-mentioned five principles. Some of the key lessons for open data movement include characterizing open and usable data, local governance systems, co-creating to co-delivering solutions, data democratization, and interpreting de-segregated data with community engagement. These lessons are useful for outside Japan in terms of data licensing, adaptive governance, stakeholder usage, and community engagement. However, as governance systems are rooted in local decision-making and cultural contexts, some of these lessons need to be customized based on the local conditions. Open governance is still an evolving culture in many countries, and open data is considered as an important tool for that. While there is a trend to develop open data for geo-spatial information, it emerged from the discussion in the paper that it is important to have customized open data for people, wellbeing, health care, and for keeping the balance of data privacy. The evolution of emerging technologies and their usage is proceeding at a higher speed than ever, while the governance system employed to support and use emerging technologies needs time to change and adapt. Therefore, it is very important to properly synchronize and customize open data, open governance and emerging/disruptive technologies for their effective use in disaster risk reduction.

scholarly journals Innovative public governance through cloud computing

2014 ◽  
Vol 8 (2) ◽  
pp. 251-282 ◽  
Author(s):  
Aggeliki Tsohou ◽  
Habin Lee ◽  
Zahir Irani
Keyword(s):  
Cloud Computing ◽  
Conceptual Analysis ◽  
Business Models ◽  
Public Information ◽  
Multiple Perspectives ◽  
Public Governance ◽  
Content Type ◽  
Innovative Technologies ◽  
Government Services ◽  
Reducing Costs

Purpose – The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach – We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings – This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications – The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications – The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value – This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level.

Transforming armed forces through military transparency

2016 ◽  
Vol 10 (1) ◽  
pp. 99-119 ◽  
Author(s):  
L.C.O. Klaus
Keyword(s):  
Open Data ◽  
Public Information ◽  
Armed Forces ◽  
Open Government ◽  
Suggested Approach ◽  
Content Type ◽  
The Public ◽  
Governance Systems ◽  
The Status ◽  
Governance Process

Purpose After discussing recent academic attempts to assess the status of worldwide military transparency and accountability in nations which adopted open governance paradigms, this paper tries to show that such countries allegedly committed to democracy and open data should coherently fight for military transparency and citizen inclusion in the governance process, avoiding the prevalence of military secrecy over military transparency. The most important contribution of the paper is discussing the lack of military transparency, until now taken for granted as a traditional armed forces ’informal right, and proposing concrete definitions of military transparency and secrecy within the context of the open government partnership. In addition to the definitions, an exploratory model of how military accountability can affect military transparency has been suggested. Design/methodology/approach For the proposed endeavour, first a description on the context of open governance where the involved public defence sector is inserted is given. Second, notions of military transparency and secrecy are proposed. Finally, the paper discusses when military secrecy could be granted and what it means for military information to be unjustifiably kept secret. At the end, the urge of the citizen involvement to open the still insulated military governance systems is highlighted. Findings This paper proposes notions of military secrecy and military transparency and suggests the second term as a broader notion which includes the first. This paper also indirectly identifies the conditions for the inadmissibility of military secrecy and calls attention to the bad externalities of unjustifiably holding public information back. Research limitations/implications The consideration of the proposed notions of military secrecy and military transparency could minimize the traditional excuse of military confidentiality that armed forces worldwide tend to not to convey public information to the public while making military accountability perfectly possible without overexposing its strategies regarding national defence. Practical implications Providing armed forces and citizens with concrete definitions of military secrecy and military transparency could not only help military institutions to develop a sincere transparency policy based on open government terms, but it could also guide interested media and citizens with their control and oversight tasks by establishing clear limits for alleged secrecy while releasing the borders for military transparency. Social implications The suggested approach for military transparency and secrecy is not only adequate to the globalized strategy of open governance but also mainly a way to finally reward citizens’ often misused and manipulated trust. Originality/value It is the first attempt of an academic definition for military secrecy and military transparency taking into consideration the open government terms and aiming at improving military accountability.

Understanding security in the government's use of blockchain technology with value focused thinking approach

2020 ◽  
Vol 33 (3) ◽  
pp. 519-540 ◽  
Author(s):  
Gaki Tshering ◽  
Shang Gao
Keyword(s):  
Data Privacy ◽  
Public Information ◽  
Content Type ◽  
Blockchain Technology ◽  
Value Focused Thinking ◽  
Societal Needs ◽  
Academic Researchers ◽  
Security Values ◽  
The Government ◽  
Structured Approach

PurposeThe purpose of the research is to assess security concerns in government's use of Blockchain technology through the lens of value focused thinking (VFT) approach.Design/methodology/approachQualitative methods such as open ended questions and interviews were used to gather data and the data was analysed in a structured approach to formulate a means-ends network of objectives. The data were collected from eight interviews of selected participants.FindingsThe findings are 35 objectives of which ten are fundamental objectives related to the values of identity, trust, data privacy, transparency, integrity, public service delivery, cost, availability of public information, responsibility and usability.Practical implicationsThe study implies that governments or private organisations building blockchain solutions for governments can benefit from insights on values to focus on in blockchain security; and the current research serves as a base to understand more on blockchain use in the governments as well as security values and application of VFT approach for future academic researchers in this area.Social implicationsIt is a need-driven approach in which blockchain is assessed to ensure its fit to societal needs and public values.Originality/valueIt is first of its kind in studying security in blockchain use by government through the lens of VFT approach, and it provides insights of values that are of importance to further blockchain use in the government.

scholarly journals Datos abiertos = Open data

2020 ◽  
pp. 327
Author(s):  
Edgar A. Ruvalcaba Gómez
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Open Data ◽  
Data Access ◽  
Open Government ◽  
Public Value ◽  
New Public ◽  
Free Data ◽  
The Government ◽  
Datos Abiertos

Resumen: Los Datos Abiertos (DA) u Open Data están siendo un tema de alta relevancia en las administraciones públicas cuando se habla de innovación y modernización del sector público, no solo por su reciente disrupción, sino por su potencial en términos de valor público. La puesta en marcha de políticas que impulsan el acceso libre de datos está transformando, en gran medida, los servicios que ofrecen los gobiernos y generando un valor transformador sin precedentes. Este fenómeno se está dando principalmente bajo el nuevo modelo de gestión pública llamado Gobierno Abierto. En este sentido, este trabajo presenta una revisión sobre el concepto de DA principalmente vinculado a una idea de apertura gubernamental, así mismo se discute la relevancia de los DA y se hacen algunas reflexiones sobre el rol y las implicaciones político-administrativas que representan este tipo de datos. Palabras clave: Datos abiertos, gobierno abierto, gestión pública, valor público. Abstract: Open Data (OD) is a topic of high relevance in public administrations related to innovation and modernization of the public sector, not only for its recent disruption, but for its potential in terms of public value. The implementation of policies that promote free data access is transforming the services offered by the government and generating unprecedented value. This phenomenon is occurring mainly under the new public management model called Open Government. In this sense, this paper presents a review of the concept of OD mainly linked to an idea of government openness, the relevance of OD is also discussed and some reflections are made about the role and political-administrative implications that these data represent. Keywords: Open data, open government, public management, public value.

Open science: The open clinical trials data journey

2019 ◽  
Vol 16 (5) ◽  
pp. 539-546 ◽  
Author(s):  
Frank Rockhold ◽  
Christina Bromley ◽  
Erin K Wagner ◽  
Marc Buyse
Keyword(s):  
Data Sharing ◽  
Data Privacy ◽  
Resource Constraints ◽  
Open Data ◽  
Data Access ◽  
Open Science ◽  
Current Data ◽  
Shared Data ◽  
Privacy Issues ◽  
And Training

Open data sharing and access has the potential to promote transparency and reproducibility in research, contribute to education and training, and prompt innovative secondary research. Yet, there are many reasons why researchers don’t share their data. These include, among others, time and resource constraints, patient data privacy issues, lack of access to appropriate funding, insufficient recognition of the data originators’ contribution, and the concern that commercial or academic competitors may benefit from analyses based on shared data. Nevertheless, there is a positive interest within and across the research and patient communities to create shared data resources. In this perspective, we will try to highlight the spectrum of “openness” and “data access” that exists at present and highlight the strengths and weakness of current data access platforms, present current examples of data sharing platforms, and propose guidelines to revise current data sharing practices going forward.

scholarly journals Centralne Repozytorium Informacji Publicznej jako tryb ponownego wykorzystywania informacji

2019 ◽  
Vol 16 (1 (4)) ◽  
pp. 87-96
Author(s):  
Dominik Sybilski
Keyword(s):  
Open Data ◽  
Public Information ◽  
Data Access ◽  
The Public ◽  
Economic Exploitation ◽  
Public Data ◽  
Data Portal ◽  
The Right ◽  
Council Of Ministers ◽  
Access Program

The Central Public Information Repository (CRIP) was introduced into the legal system by the act of 16 September 2011 amending the act on access to public information. The main goal behind the introduction of CRIP was to support the economic exploitation of information. CRIP’s functions are implemented by the Ministry of Administration and Digitization launching an open public data portal (danepubliczne.gov.pl) in May 2014. So far, CRIP has appeared in the literature in the context of access to public information. However, there is a lack of works on CRIP as a national open data portal to distribute information for re-use. This issue in particular has become increasingly important in view of the adoption by the Council of Ministers of the Public Data Access Program, a government strategy dedicated to public policy in the area of open data. Furthermore, due to the entry into force of the Act of 25 February 2016 on the re-use of public sector information, there is an interesting issue about the scope of the CRIP. The article analyzes CRIP regulations in terms of their effectiveness for the implementation of the right to reuse and the policy of open data. The article concludes the findings of the analysis and attempts to propose de lege ferenda conclusion.  

Exploring continuance usage intention toward open government data technologies: an integrated approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammad Tariqul Islam ◽  
Md. Shamim Talukder ◽  
Abul Khayer ◽  
A.K.M. Najmul Islam
Keyword(s):  
Developing Country ◽  
Structural Equation ◽  
Open Data ◽  
Open Government ◽  
Equation Modeling ◽  
Content Type ◽  
Open Government Data ◽  
Continuance Usage ◽  
Government Data ◽  
Continuance Usage Intention

Purpose Open government data (OGD) is a comparatively new field in e-government and the factors influencing its continuance use by citizens have not been extensively explored. A better understanding of these factors can help the government to articulate strategies and policies that can advance the acceptance and use of OGD technologies. Thus, this paper aims to empirically determine the predictors influencing the continuance usage intention of OGD technologies. Design/methodology/approach Following an empirical investigation among 370 respondents in Bangladesh, a developing country, the paper applied path analysis using the structural equation modeling approach. The unified theory of acceptance and use of the technology model is integrated with the information system continuance model to investigate the continuance usage intention of OGD technologies. Findings The outcomes of this study reveal that performance expectancy, effort expectancy, social influence and facilitating conditions (FC) directly affect users’ satisfaction (SAT). In addition, SAT and FC were found statistically significant toward continuance usage intention of OGD technologies. Practical implications The findings of this study suggest policymaker and OGD providers to formulate or modify their strategies to retain the existing OGD users and stimulate persistence usage. Social implications Facilitating long-term use by citizens would increase their engagement and they might derive value from the OGD platforms. Concurrently, the government’s objective of ensuring increased future use of OGD technologies would be better realized. Originality/value The novelty of this study lies in the fact that it addresses a previously overlooked area of open data research, namely, the acceptance and use of open data technologies and ways to stimulate it. This study has contributed to the existing but limited literature on continuance usage intention of OGD technologies in the context of a developing country.

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