Translating the EFQM model into the courts

2015 ◽  
Vol 7 (2/3) ◽  
pp. 230-244 ◽  
Author(s):  
Patrícia Moura e Sá ◽  
António Albuquerque
Keyword(s):  
Self Assessment ◽  
Content Type ◽  
Study Approach ◽  
Process Indicators ◽  
Efqm Model ◽  
Quality Principles ◽  
European Foundation ◽  
Practical Implications

Purpose – The purpose of this paper is to develop an assessment guide based on the European Foundation for Quality Management (EFQM) model criteria. Courts have been under pressure to become more accountable and responsive organisations. In this context, self-assessment models that drive attention to the way resources are being used and to the results that are being achieved, incorporating the views of different stakeholders, are of particular interest. Design/methodology/approach – A case study approach was used. The meaning of the quality principles that underline the EFQM model was discussed with the court administrator, judges, prosecutors and justice officers. Those perspectives were taken into account when translating the criteria and criterion parts of the EFQM model. The assessment guide was validated by an experts’ panel. Findings – The EFQM model captures the essential features of a court even if the courts terminology and governance models challenge the translation of some criteria. The resulting guide includes a description of the various criteria and criterion parts and the identification of key focus areas, while giving some illustrative examples of initiatives and indicators that could be looked at under each model dimension. Practical implications – The assessment guide can be used to undertake self-assessment exercises in different courts. Originality/value – There is a lack of studies on the measurement of courts’ performance apart from the publication of simple lists of process indicators. The assessment guide developed in this study is perhaps one of the most comprehensive resources for assessing the quality of a court.

An EFQM excellence model for integrated healthcare governance

2015 ◽  
Vol 28 (2) ◽  
pp. 156-172 ◽  
Author(s):  
Carlo Favaretti ◽  
Paolo De Pieri ◽  
Emanuele Torri ◽  
Giovanni Guarrera ◽  
Fabrizio Fontana ◽  
...  
Keyword(s):  
Integrated Management ◽  
System Level ◽  
Change Processes ◽  
Self Assessment ◽  
Content Type ◽  
Integrated Management System ◽  
Efqm Model ◽  
Unique Experience ◽  
European Foundation ◽  
Practical Implications

Purpose – The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare Trust. Design/methodology/approach – Since 2000, the EFQM Excellence Model provided an overarching framework to streamline business process governance, to support and improve its enablers and results. From 2000 to 2009, staff performed four internal (self) and four external EFQM-based assessments that provided guidance for an integrated management system. Over the years, key controls and assurances improved service quality through business planning, learning and practice cycles. Findings – Rising assessment ratings and improving results characterized the journey. The average self-assessment score (on a 1,000 points scale) was 290 in 2001, which increased to 610 in 2008. Since 2006, the Trust has been Recognized for Excellence (four stars). The organization improved significantly on customer satisfaction, people results and key service delivery and outcomes. Practical implications – The EFQM Model can act as an effective tool to meet governance demands and promote system-level results. The approach to integrated governance discussed here may support similar change processes in comparable organizations. Originality/value – The paper describes a unique experience when implementing EFQM within a large Italian healthcare system, which had a broader reach and lasted longer than any experience in Italian healthcare.

The managerial issues related to transferring shop floor knowledge in manufacturing relocation

2014 ◽  
Vol 34 (11) ◽  
pp. 1389-1416 ◽  
Author(s):  
Mette Praest Knudsen ◽  
Erik Skov Madsen
Keyword(s):  
Shop Floor ◽  
Content Type ◽  
Manufacturing Facility ◽  
Managerial Practices ◽  
Study Approach ◽  
International Production ◽  
Time Gap ◽  
Manufacturing Facilities ◽  
Practical Implications

Purpose – The purpose of this paper is to explore the specific practices of management in the dispatching unit and to identify mechanisms for supporting transfer of shop floor knowledge embedded in operating manufacturing equipment. Design/methodology/approach – The paper applies an inductive and a case study approach for exploring three empirical cases that represent different manufacturing facility relocation processes and differences in the applied managerial practices. Findings – The paper identifies two important gaps in international production literature when firms relocate equipment to other sites; a time gap (from dismantling to re-assembly of production facilities) and a space gap (from the current to the new site abroad). These gaps are important for understanding why relocation processes are difficult and what management can do to facilitate such processes. Practical implications – The paper identifies four issues that management faces in the dispatching context when relocating manufacturing facilities. Originality/value – The paper gives new insights to a limited literature of shop floor knowledge transfer when relocating manufacturing facilities.

Improving transport performance in supply networks: effects of (non)overlapping network horizons

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Victor Eriksson ◽  
Kajsa Hulthén ◽  
Ann-Charlott Pedersen
Keyword(s):  
Design Methodology ◽  
Business Relationship ◽  
Transport Service ◽  
Change Initiative ◽  
Case Study Approach ◽  
Supply Networks ◽  
Content Type ◽  
Study Approach ◽  
Practical Implications

Purpose The aim of this paper is to investigate how the efforts of improving transport performance within the scope of one business relationship are embedded in a transport service triad, which, in turn, is embedded in the wider supply network. Design/methodology/approach The theoretical framing originates from the IMP approach with a specific focus on the concept network horizon, and literature on triads. The study is explorative and applies a qualitative design and a case study approach to illustrate how three actors engage in a change initiative to improve transport performance. Findings The paper concludes that it is crucial to get counterparts aware of the importance of expanding and defining their network horizons for a certain change initiative. Interaction among actors is important to create awareness and expand its own as well as others’ network horizons for a certain change. Three generic facets are proposed: overlapping network horizons, partly overlapping network horizons and non-overlapping network horizons. Practical implications The framework offers a tool to managers in terms of the concept of network horizon that can help to understand the challenges when dealing with change in supply networks and to understand where to deploy resources to cope with change. Originality/value This study adds to the literature by explicating facets of the concept of network horizon, especially when firms are faced with a change, how they are affected by this change and how they can cope with the related challenges.

scholarly journals Business networking in organisationally thin regions: a case study on network brokers, SMEs and knowledge-sharing

2020 ◽  
Vol 27 (5) ◽  
pp. 839-861 ◽  
Author(s):  
Birgit Leick ◽  
Susanne Gretzinger
Keyword(s):  
Public Policy ◽  
Knowledge Sharing ◽  
Knowledge Exchange ◽  
Business Networks ◽  
Content Type ◽  
Different Types ◽  
Business Networking ◽  
Practical Implications

PurposeResearch on business networks in organisationally thin regions, which are characterised by a low density and quality of business networks, is still in its infancy, while the facilitation of business networks receives increasing interest. The present paper combines both perspectives by investigating how different types of network brokers facilitate business networking and knowledge-sharing in organisationally thin regions.Design/methodology/approachBurt's theory on brokers in social networks is applied to knowledge-sharing in business networks for organisational thinness as context. A qualitative case study represents the empirical basis that describes network brokers from various domains in three different German case regions, which are characterised by organisational thinness.FindingsThe network brokers studied facilitate different types of business networks, and they use various levers to increase knowledge-sharing among companies in business networks. Two broker types emerge, private business-driven versus public policy-driven network brokers with distinct approaches to the facilitation of business networking and knowledge-sharing and different limitations due to organisational thinness.Practical implicationsCompanies, notably SMEs, in contexts characterised by low networking density and quality may benefit from various types of network brokers that foster business networking and instigate knowledge exchange. Public policy should embed activities of private brokers in existing SME assistance programmes to increase the quantity and quality of business networks.Originality/valueNetwork facilitation in regions with weaknesses in their endowment with industry clusters, business networks and innovative knowledge exchange is under-explored, and this paper contributes to shedding light on this topic with a case study.

A practical guide to e-journal and e-book supply – a UK perspective

2014 ◽  
Vol 42 (1) ◽  
pp. 13-15 ◽  
Author(s):  
Mark Kluzek
Keyword(s):  
Journal Articles ◽  
Content Type ◽  
Study Approach ◽  
Document Delivery ◽  
King's College ◽  
The Uk ◽  
Practical Implications ◽  
Insight Into ◽  
Library Professionals

Purpose – The purpose of this paper is to report on current interlending and document delivery of e-books and e-journals in the UK and analyse the challenges encountered in such practices, using the experiences at King's College London as an example. Design/methodology/approach – The author uses a case study approach. Findings – Most UK libraries and higher education institutions negotiate the usage terms for their e-resources through Jisc's NESLI2 model license agreement. While the terms of this agreement work relatively well for document delivery of e-journal articles, allowing for secure electronic document transmission under prescribed circumstances, the interlending of e-books remains problematic. Research limitations/implications – The paper provides insight into how UK document supply services can better use electronic holdings to offset the costs of requesting. It discusses the dilemma of e-books and potential solutions. Practical implications – This will enable UK library professionals to better use e-resources in a legally compliant way for the purpose of document delivery. It will explain to non-UK library professionals how supplying from e-resources works in the UK. Originality/value – The paper provides insight into how UK document supply services can better use electronic holdings to offset the costs of requesting. It discusses the dilemma of e-books and potential solutions.

scholarly journals A note on auditing fair value of investment properties

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bo Nordlund ◽  
Johan Lorentzon ◽  
Hans Lind
Keyword(s):  
Fair Value ◽  
Financial Reports ◽  
Content Type ◽  
Market Values ◽  
Substantial Risk ◽  
Fair Market ◽  
Depth Interviews ◽  
Practical Implications

PurposeThe purpose of this article is to study how fair values in financial reports are audited.Design/methodology/approachThe study is a qualitative case study based on in-depth interviews.FindingsOne important finding is that auditors anchor in the figure presented by the company, and despite the auditing efforts, there is a substantial risk of management bias in the fair values reported. There is a risk for confirmation bias.Research limitations/implicationsRelatively, few respondents were employed in this study, but their background and competence lead to the assessment that the study provides a representative picture of what is being investigated.Practical implicationsAuditors may need to develop ways of performing auditing of fair values to reduce the risks identified in this study.Social implicationsThis study presents a perspective of the auditing process enabling an evaluation of the quality of fair value estimates regarding investment properties in the financial reports. This study also provides users of financial reports as investors, bankers and other institutions with an enhanced understanding of reported estimates of fair (market) values.Originality/valueVery few studies have investigated how auditors evaluate fair values of investment properties. This study contributes by giving users of financial reports an enhanced understanding of the quality of reported estimates of fair (market) values.

What makes excellence models excellent: a comparison of the American, European and Japanese models

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Asfa Muhammad Din ◽  
Muhammad Asif ◽  
Muhammad Usman Awan ◽  
George Thomas
Keyword(s):  
Stakeholder Engagement ◽  
Design Methodology ◽  
Performance Excellence ◽  
Qualitative Comparison ◽  
Content Type ◽  
Baldrige Criteria ◽  
Efqm Model ◽  
Business Excellence ◽  
European Foundation ◽  
Practical Implications

PurposeThis paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and Deming Prize (DP) model, representing American, European and Japanese excellence models, respectively. These models are compared in terms of contents, scope, orientation, emphasis and administration.Design/methodology/approachUsing an inductive-deductive approach, the paper identifies and compares the contents, core values, unique features, points of emphasis and the overall approach of these models.FindingsSignificant differences exist in these models, and that none of these models is perfect. Overall, the BCPE is results-oriented, mainly economic-focused, explicit in presenting requirements and better structured. The EFQM model provides an augmented focus on sustainability, stakeholder engagement and inclusivity. The DP model is an internally oriented TQM model that focuses on processes improvement as a means to excellence.Practical implicationsThe findings can guide managers regarding what they should expect from the application of excellence models and make better decisions regarding the choice of excellence models. Further, these findings can provide a foundation for updating the excellence models.Originality/valueThis paper stands alone as a qualitative comparison of BEMs in terms of contents, scope, administration and emphasis on excellence related matters.

Do sustainability practices influence university quality? A Colombian case study

2020 ◽  
Vol 21 (7) ◽  
pp. 1525-1543 ◽  
Author(s):  
Paula M. Hernandez-Diaz ◽  
Jorge-Andrés Polanco ◽  
Sandra Milena Castaño
Keyword(s):  
Quality Assurance ◽  
Latin American ◽  
Social Impact ◽  
Economic Benefits ◽  
Content Type ◽  
Study Approach ◽  
Starting Point ◽  
Study Results

Purpose This paper aims to know how university’s strategic managers, from botacademic and administrative systems, perceive the relationship between sustainability and accreditation as sustainability incorporation and the quality of their processes are amongst the actual challenges of universities. Design/methodology/approach This paper opted for an inductive, exploratory study using the case study approach, including 19 in-depth interviews to administrative and academic managers in a private, high-quality certified university in Colombia. The data were assessed using the content analysis methodology. The Colombian accreditation guidelines were the base to analyse the data as accreditation is part of the quality assurance system. Findings This paper provides empirical insights into how the implementation of sustainability in universities relates to the Colombian accreditation factors. The main links found were in the areas of the university’s social impact and organisational responsibility, which are highly relevant to graduates, external stakeholders and sustainability skills. Sustainable campus operation was associated with environmental management and improvement of the quality of the physical plant, with social and economic benefits in the long-term. Additionally, this research found a need for administrative and academic managers to understand and increase their commitment to sustainability. Research limitations/implications Because it was a case study, results are not generalisable. Consequently, further research on similar lines is required to universalise the mentioned observation and results. Practical implications The accreditation factors related to sustainability, inductively defined and exposed in this paper, provide an idea of how sustainability implementation could contribute to higher education quality assurance. Originality/value This paper contributes to filling the knowledge gap about embedding sustainability in Latin-American universities. This paper postulates a starting point considering accreditation standards and the link of the strategic manager’s perceptions of sustainability.

Strengthening and sustaining a community through reciprocal support between local businesses and the community

2019 ◽  
Vol 13 (5) ◽  
pp. 668-680 ◽  
Author(s):  
Lynne Siemens
Keyword(s):  
Design Methodology ◽  
Geographical Area ◽  
Reciprocal Relationship ◽  
Sustainable Communities ◽  
Case Study Approach ◽  
Content Type ◽  
Study Approach ◽  
Rural Context ◽  
Practical Implications

Purpose Community economic development (CED) focuses on the creation of sustainable communities. To that end, a reciprocal relationship that sustains the community and business alike can be created. However, little is known about the nature of informal interactions between residents and businesses that achieves that end. This study aims to explore the nature of these interactions and their contribution to CED within a rural context. Design/methodology/approach A case study approach was used with interviews with five rural entrepreneurs. Questions explored the nature of the support that they receive from their home community and their contributions back to it. Findings The results show that communities and businesses do not operate independently of each other, but rather are mutually supportive and contribute directly to the other’s objectives. These relationships are reinforced over time by a business owner’s direct involvement in the community, though this process takes time and effort. Research limitations/implications This study focuses on a limited geographical area in British Columbia with a small group of rural entrepreneurs. The results may not be generalizable to other contexts. Practical implications The results suggest concrete actions that both the rural entrepreneurs and their associated communities can take to be mutually supportive of each other to the benefit of each party alike. Originality/value This paper enlarges the understanding of the types of interactions, especially informal ones, that can support both businesses and the larger community in their efforts to sustain themselves and contribute to CED efforts.

Evaluating the legibility of urban parks based on neuroscience and the FVFL model

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yasaman Gholami ◽  
Seyed Hassan Taghvaei ◽  
Saeid Norouzian-Maleki ◽  
Rouhollah Mansouri Sepehr
Keyword(s):  
Fixation Duration ◽  
Urban Parks ◽  
Cognitive Maps ◽  
Urban Spaces ◽  
Average Correlation ◽  
Content Type ◽  
Practical Implications

PurposeThe purpose of the study is to quantitatively evaluate the role of landscape values and factors in urban parks experimentally based on neuroscience.Design/methodology/approachIn the first step, ten major parks were selected out of 59 regional and trans-regional parks in Tehran for field study analysis. Next, considering the diversity and abundance of landscape elements in the selected parks, Mellat Park was chosen for the case study.FindingsThe fixation duration of the factors has an average correlation coefficient of 0.5865, −0.5035 and −0.5125 for the overall sketch map, quality and accuracy, respectively. The results indicated that the “quality of people's cognitive maps” has a direct relation to fixation duration on “human-made factors” and an inverse relation to fixation duration on “natural factors” and “human activities and behavioral factors” in the park.Practical implicationsThe results can pave the way for further research in the interdisciplinary fields of landscape architecture and neuroscience.Originality/valueLegibility is a superior quality of urban spaces that profoundly affect how people perceive and behave.

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