A new perspective on online malicious comments: effects of attention and neutralization

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Han-Min Kim ◽  
Gee-Woo Bock ◽  
Hyung Su Kim
Keyword(s):  
Impression Management ◽  
The Other ◽  
Management Theory ◽  
Content Type ◽  
Other Hand ◽  
Two Factors ◽  
New Perspective ◽  
Academic Implications ◽  
Practical Implications

PurposeToday, online malicious comments are serious issues. They can cause psychological distress and suicide of victims. Although prior studies have focused on the role of anonymity as a major factor in making these comments, results of these studies have been inconsistent. On the other hand, the need for attention from others can provide an alternative explanation for such malicious comments. However, this perspective has been rarely studied. Therefore, the objective of this study was to investigate effects of anonymity and need for attention on posting malicious comments online and compare these two factors, resolving dark sides of online interaction.Design/methodology/approachThis study obtained 327 questionnaires of Facebook users through a survey and analyzed the research model using partial least squares (PLS) regression.FindingsResults of this study revealed that the need for attention affected malicious comments through partial mediation of neutralization. On the other hand, anonymity did not significantly affect malicious comments.Research limitations/implicationsThis study has the following academic implications. First, we empirically examined the critical influence of need for attention on making malicious comments online based on the impression management theory. Second, this study revealed that the influence of need for attention on making malicious comments was partially mediated by neutralization. Third, this study may offer an explanation for contradicting findings on the role of anonymity in the phenomenon of posting malicious comments online.Practical implicationsPractical implications of this study are as follows. First, SNS platforms can limit activities of persons who post malicious comments frequently. Second, this study suggests that a notice is needed to inform the seriousness and harmful consequences of malicious comments. Third, Facebook practitioners should be aware that low anonymity may not reduce malicious comments.Originality/valueThis study quantitatively examined the effect of need for attention on malicious comments based on the impression management theory. It provides a fact that individuals who want to attract attention from others would write malicious comments through neutralization.

Use of e-government services: the role of trust

2015 ◽  
Vol 10 (4) ◽  
pp. 622-633 ◽  
Author(s):  
Mercy Mpinganjira
Keyword(s):  
African Countries ◽  
Content Type ◽  
The Public ◽  
Government Services ◽  
Two Factors ◽  
Online Channel ◽  
Depth Interviews ◽  
Practical Implications ◽  
Structured Questionnaire

Purpose – The purpose of this paper is to investigate the role of trust in understanding usage of e-government services in South Africa. Of interest are services that involve two way interactions between citizens and government. Design/methodology/approach – Qualitative and quantitative data were collected from members of the public using in-depth interviews and a structured questionnaire, respectively. Findings – The findings show that trust in internet and in government as a provider of e-services are important factors that differentiates users and non-users of e-government services. The two factors are also significantly related to willingness to start using e-government services. Trust in e-service provider unlike trust in internet was however found to be a stronger differentiator of users and non-users and to have a stronger relationship with willingness to start using e-government services. Practical implications – Efforts aimed at promoting use of e-government services need to be based on a good understanding of factors that impact on citizens’ decisions in this regard. Such efforts need to include activities targeted at improving people’s trust in government’s ability to provide reliable and secure e-services. Originality/value – While provision of government services using the online channel is a growing phenomenon in most African countries, not much research has been done into what governments should focus on in order to entice more citizens to take up this channel. This study contributes to addressing this gap.

Metadiscourse and coherence in interpreting

Babel ◽  
2017 ◽  
Vol 63 (6) ◽  
pp. 846-860
Author(s):  
Rongbo Fu
Keyword(s):  
Qualitative Analysis ◽  
Real Life ◽  
The Other ◽  
Oral Discourse ◽  
Content Type ◽  
Written Text ◽  
General Consensus ◽  
Successful Communication ◽  
Practical Implications

Abstract This paper aims to look closely at the achievement of coherence in interpreting through the prism of metadiscourse, a set of grammatical resources instrumental in organizing a discourse, guiding the recipients towards an author/speaker’s preferred interpretation while taking account of their needs and expectation. Despite a general consensus on the role of the umbrella term, opinions vary on what falls under it. Further, while the conception sets an illuminating framework for empirical endeavors to delve into the way in which meaning is negotiated and represented at discoursal level, its discussion is often confined to the analysis of written text in specific genre (e.g. academic treatise), leaving its role in oral discourse scarcely explored. In this paper, we propose an adapted taxonomy for the analysis of devices as such in interpretation and relate them to the building of coherence in interpreted events. Qualitative analysis of instances from real-life situations is then presented to show that successful communication in interpreting does not only come as a result of rendering the propositional message, but also involves a process of skillfully managing various metadiscoursal devices in reconstructing intertextual and intratextual conherences, both of which serve the same communicative goal with neither enjoying precedence over the other. The proposed taxonomy of metadiscourse may have some pedagogical and practical implications.

Grounding managerial values towards social responsibility on an ideological framework

2018 ◽  
Vol 14 (3) ◽  
pp. 516-526 ◽  
Author(s):  
Duygu Turker ◽  
Y. Serkan Ozmen
Keyword(s):  
Social Responsibility ◽  
Socially Responsible ◽  
Content Type ◽  
Managerial Values ◽  
Self Transcendence ◽  
New Perspective ◽  
Conservative Values ◽  
Corporate Social ◽  
Practical Implications

Purpose The literature on corporate social responsibility (CSR) neglects the link between values and their ideological underpinnings. This paper aims to fill this void by grounding the managerial values towards CSR on an ideological ground by following the Schwartz’s (1994) value framework. Design/methodology/approach This paper provides a theoretical construct that builds the ideological stances of different managerial values towards CSR. Findings The study proposes that ideologically liberal managers might be involved in CSR based on their openness to change values, whereas their conservative counterparts are likely motivated by the conservative values such as security, conformity and tradition. On the other hand, egalitarian managers can engage in CSR based on their self-transcendence values, while non-egalitarian managers might involve in CSR based on their self-enhancement values as achievement and power. Practical implications The study can provide to all stakeholders a new perspective and a sound reference point to understand and monitor the socially responsible behaviours of managers. Originality/value The proposed bases of managerial values to CSR deepen the understanding on the antecedents of CSR. Based on the study, the future studies can configure out the role of diverse values on CSR in line with their ideological roots.

Watch that tone

2019 ◽  
Vol 33 (1) ◽  
pp. 77-105
Author(s):  
Richard Fisher ◽  
Chris J. van Staden ◽  
Glenn Richards
Keyword(s):  
Impression Management ◽  
Corporate Accountability ◽  
Content Type ◽  
Corporate Social Responsibility Report ◽  
Tonal Patterns ◽  
Prior Literature ◽  
Corporate Social ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to investigate: how dimensions of tone vary across different forms of corporate accountability narrative; the impact of tone on readability; and the determinants of tone, including consideration of its use in impression management. Design/methodology/approach Using a multi-year sample of listed companies, the authors measure dimensions of tone across multiple narrative types within the annual report and standalone corporate social responsibility report. Statistical analysis is used to investigate variations of tone across narrative type, each dimension’s influence on readability and the role of antecedent factors. Findings Analysis reveals that dimensions of tone vary significantly across narrative types (genres) suggesting that tonal patterns form part of the specific stylistic conventions of each genre. Tone is found to be a significant determinant of readability. Little evidence of obfuscation using tone was found, while disclosure type is the most salient determinant of tone. Practical implications The study illuminates latent or underlying disclosure norms that can facilitate the identification of “exceptional” cases that do not conform with expected tonal patterns of a particular narrative type and may warrant closer inspection by preparers, auditors or regulators. The issues raised regarding the clarity and balance of textual disclosures highlight the challenges in regulating corporate narratives. Originality/value This study highlights that tone is a more nuanced and layered concept than suggested by much of the prior literature. Further, tone ought to be considered in studies examining textual complexity.

External supports in reward-based crowdfunding campaigns

2017 ◽  
Vol 41 (5) ◽  
pp. 626-642 ◽  
Author(s):  
Zheshi Bao ◽  
Taozhen Huang
Keyword(s):  
Impression Management ◽  
Three Dimensions ◽  
Content Type ◽  
Positive Effects ◽  
External Supports ◽  
Using Data ◽  
The Relationship ◽  
Film And Video ◽  
Practical Implications

Purpose The purpose of this paper is to discuss some drivers which can promote reward-based crowdfunding campaigns and then compare their effects on two categories of cultural and creative projects. Design/methodology/approach The authors first distinguished the roles of “intrinsic qualities” and “external supports” in crowdfunding campaigns. Then based on the theories of reward-based crowdfunding, impression management and social capital, a research model was built to discuss the effects of external supports and a comparative study was conducted by using data collected from Kickstarter.com. Findings It indicates that the three dimensions of external supports (reward support, impression support, and relationship support) have positive effects on film and video and publishing projects. Besides, the authors also found that “category of a project” can moderate the relationship between impression support and crowdfunding performance. The effect of impression support on visual works is different from that on printed works. Research limitations/implications These findings not only prove that external supports actually play an important role in crowdfunding campaigns, but also reveal that for different categories of cultural and creative crowdfunding projects, the effects of external supports are different. Some other theoretical and practical implications are also provided. Originality/value This research reveals some details about the important role of external supports in crowdfunding campaigns and compares their effects on different categories of cultural and creative projects. It can provide useful suggestions for improving reward-based crowdfunding performance.

The impact of cultural factors on shareholder governance and environmental sustainability: an international context

2020 ◽  
Vol 17 (4) ◽  
pp. 367-385
Author(s):  
Lassaad Ben Mahjoub ◽  
Ines Amara
Keyword(s):  
Environmental Sustainability ◽  
Cultural Factors ◽  
Moderating Effect ◽  
Policy Implications ◽  
The Other ◽  
Content Type ◽  
Other Hand ◽  
The Impact ◽  
Positive Effect

PurposeThis paper aims to examine the effect of the shareholder governance on environmental sustainability by the moderating effect of some cultural factors.Design/methodology/approachThe authors have studied the extent of sustainability by continent. On the other hand, the authors have conducted three empirical models that deal with the effect of shareholder governance on environmental sustainability and also with the moderating effect of cultural factors.FindingsUsing a sample of 140 countries during the year 2018, the authors find a notable and positive effect of the shareholder governance on environmental sustainability. Regarding the role of cultural factors, the authors found that the factor gender parity is more important than other factors.Practical implicationsThe findings have policy implications for governments aiming to combat environmental sustainability and shareholder governance.Originality/valueThis research has approached cultural factors in a different context, which is an eastern country, which are completely different from those of western countries. On the other hand, the subject of sustainability is not sufficiently threated in this country (Saudi Arabia).

scholarly journals Competence trust, goodwill trust and negotiation power in auditor-client relationships

2019 ◽  
Vol 33 (2) ◽  
pp. 335-355
Author(s):  
Daniela Maresch ◽  
Ewald Aschauer ◽  
Matthias Fink
Keyword(s):  
Design Methodology ◽  
The Other ◽  
Chief Financial Officers ◽  
Crucial Importance ◽  
Content Type ◽  
Client Relationships ◽  
Practical Implications ◽  
Negotiation Outcome

Purpose The purpose of this paper is to investigate how competence trust (i.e. trust regarding the ability of the counterpart) and goodwill trust (i.e. trust regarding the benevolence and integrity of the counterpart) affect the probability that the auditor or the client stand up to the respective negotiation partner’s position in situations of disagreement in the auditing relationship. Design/methodology/approach Two experiments were conducted, one with 149 auditors and one with 116 chief financial officers (CFOs). Both auditors and CFOs had to indicate the likelihood that they stand up to the other party’s preferred position in a disagreement on the materiality of unrecorded liabilities. The data derived from these experiments were analyzed using hierarchical OLS. Findings The results indicate that both auditors and CFOs who take their respective negotiation partner in the audit for highly competent are less likely to stand up to them in situations of disagreement. Interestingly, goodwill trust appears to be irrelevant for the negotiation outcome. Practical implications The findings are highly relevant for regulators, because they inform about the crucial importance of competence trust for the auditing negotiation outcome and thus put the so-called “trust-threat” into perspective. Originality/value The study adds to the literature on the role of the context for auditor-client negotiations by exploring the role of two distinct forms of trust on the outcome of these negotiations.

Reframing civil disobedience as a communicative action

2019 ◽  
Vol 40 (1/2) ◽  
pp. 169-183
Author(s):  
Hatice Atilgan
Keyword(s):  
Communicative Action ◽  
Real Life ◽  
Civil Disobedience ◽  
Content Type ◽  
Exploratory Approach ◽  
New Perspective ◽  
Democratic Systems ◽  
Democracy Theory ◽  
Practical Implications

Purpose Civil disobedience is often defined as a public, conscientious, nonviolent act of breaking the law in an attempt to change an unjust policy or law. When applied to real-life situations, this widely accepted definition overlooks key features of civil disobedience and ignores civil acts that fundamentally challenge undemocratic institutions or the state and make socio-political changes possible. The purpose of this paper is to criticize and revise the conceptual, ethical and socio-political understandings of civil disobedience by integrating deliberative theory with some radical perspectives on civil disobedience. Design/methodology/approach This paper integrates and critically revises previous approaches to the justification and role of civil disobedience in democratic systems. Specifically, the ethical concerns about civil disobedience are discussed and the deliberative concept of civil disobedience is expanded as a form of political contestation by incorporating the socio-political aspects of civil disobedience. Although it is a conceptual discussion, the paper opted for an exploratory approach using empirically related examples to illustrate the theoretical discussion. Findings The paper provides a new perspective to the literature on civil disobedience. The critical review shows that the limited general understanding of civil disobedience conceptually is not useful to analyze various forms of civil disobedience. Research limitations/implications The reviewed literature is limited due to a limited space. Practical implications The paper includes practical implications for policymakers and authorities when evaluating and responding to civil actions more effectively and for members of civil movements and organizations when creating new forms of civil protest and effective responses to authorities. Originality/value This paper may be a modest first attempt to reframe the concept of civil disobedience by integrating deliberative democracy theory and some radical perspectives.

A new perspective on the Riesz potential

2017 ◽  
Vol 6 (3) ◽  
pp. 317-326 ◽  
Author(s):  
Jie Xiao
Keyword(s):  
Radon Measure ◽  
Riesz Potential ◽  
The Other ◽  
Lebesgue Spaces ◽  
Content Type ◽  
Continuous Map ◽  
Other Hand ◽  
Associate Space ◽  
New Perspective ◽  
The One

AbstractThis paper offers a new perspective to look at the Riesz potential. On the one hand, it is shown that not only \mathfrak{L}^{q,qp^{-1}(n-\alpha p)}\cap\mathfrak{L}^{p,\kappa-\alpha p} contains {I_{\alpha}L^{p,\kappa}} under the conditions {1<p<\infty}, {1\leq q<\infty}, q(\kappa/p-\alpha)\leq\kappa\leq n, {0<\alpha<\min\{n,1+\kappa/p\}}, but also {\mathfrak{L}^{q,\lambda}} exists as an associate space under the condition {-q<\lambda<n}, where {I_{\alpha}L^{p,\kappa}} and {\mathfrak{L}^{q,\lambda}} are the Morrey–Sobolev and Campanato spaces on {\mathbb{R}^{n}} respectively. On the other hand, a nonnegative Radon measure μ is completely characterized to produce a continuous map {I_{\alpha}:L_{p,1}\to L^{q}_{\mu}} under the condition {1<p<\min\{q,{n}/{\alpha}\}} or {1<q\leq p<\min\{{q(n-\alpha p)}/({n-\alpha q(q-1)^{-1}}),{n}/{\alpha}\}}, where {L_{p,1}} and {L^{q}_{\mu}} are the {(p,1)}-Lorentz and {(q,\mu)}-Lebesgue spaces on {\mathbb{R}^{n}} respectively.

scholarly journals The mental footprint of marketing in the boardroom

2014 ◽  
Vol 25 (2) ◽  
pp. 241-252 ◽  
Author(s):  
Tore Strandvik ◽  
Maria Holmlund ◽  
Christian Grönroos
Keyword(s):  
Mental Models ◽  
Design Methodology ◽  
Marketing Research ◽  
Business Environment ◽  
Content Type ◽  
Points Of View ◽  
New Perspective ◽  
The Impact ◽  
Practical Implications

Purpose – Marketing researchers continue to debate the significance of the managerial relevance of marketing, especially in the boardrooms. Despite a growing number of published papers on the topic, it is surprising that there are virtually none on mental models. The purpose of this paper is to discuss these issues. Design/methodology/approach – The paper presents mental models as a perspective to discuss marketing's position in companies, and reflects on the marketing mental models of boardroom members and top management. Findings – The paper addresses marketing's relevant issues and offers new insights into the role of marketing in companies by highlighting mental models, which drive the boardrooms’ and managers’ attentions, decisions, actions, and evaluations. The paper demonstrates the importance of mental models by introducing and discussing the notion of the mental footprint of marketing, or the impact marketing has on mental models. Research limitations/implications – The rapidly changing business environment, in addition to current marketing research trends, strengthens the need to understand the scope of issues included under the notion of marketing, as well as the overall significance of marketing within the company. The paper advocates that understanding and investigating mental models is useful in these endeavors. Practical implications – The paper presents a set of different implications from recognized mental models in companies. Originality/value – This paper contributes to discussions on the relevance of marketing in modern companies by introducing a new perspective, involving the mental footprint of marketing, which challenges functional points of view. If the mental model of marketing takes a broader approach, considering marketing to be ubiquitous, then marketing can be seen as being present in the boardroom.

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